Hire the Best Onehub Specialists

I have 7+ years total experience across SaaS, e-commerce, and telecom support, so I know how to work through customer-reported problems, investigate what went wrong, explain solutions clearly, and know when something needs escalating. On the SaaS side, that meant diagnosing issues involving APIs, webhooks, and workflow automation, then working directly with Engineering and Product to find root causes instead of just passing tickets along. I'm comfortable handling: • Technical and customer support • SaaS troubleshooting • Email and chat support • Support tickets and customer requests • Account and product-related issues • CRM and support systems • Documentation and follow-ups • Issue investigation and escalation • Remote work and independent tasks I also have experience building workflow automations using n8n, Make, Zapier, Jotform, Google Sheets, Airtable, Slack, and AI tools. This is useful when support teams have repetitive manual work. I can not only handle the support process, but also understand where information gets lost, where tasks are repeated, and where a workflow could be improved or automated. I'm a good fit if you need someone who can: • Respond to customers clearly and professionally • Investigate issues instead of simply passing them along • Keep tickets and follow-ups organized • Learn new software and internal tools quickly • Document recurring issues and solutions • Work independently without constant supervision • Help improve repetitive support and operations tasks I prefer straightforward communication, clear processes, and practical solutions. If you need someone who can handle customer and technical support while also understanding the systems behind the work, I'd be happy to help.

With over 7 years of experience in customer support, CRM administration, and technical solutions, I help businesses maximize their software investments by providing seamless onboarding, implementation, troubleshooting, and ongoing support. My expertise includes working with Lofty CRM, where I assisted real estate professionals with CRM configuration, lead management, website administration, SEO updates, domain and DNS setup, MLS integrations, Zapier automations, and technical troubleshooting. What I can help you with: ✔ CRM Setup & Administration (Lofty CRM) ✔ Customer Success & Client Support ✔ Software Implementation & Onboarding ✔ Live Product Demonstrations & Customer Training ✔ Technical Support (Zendesk & Jira) ✔ Zapier Integrations & Workflow Automation ✔ Website & CMS Management ✔ Domain, DNS & SSL Configuration ✔ Lead Management & CRM Optimization ✔ Email, Chat & Zoom Support I pride myself on providing prompt communication, solving complex technical issues efficiently, and ensuring customers have a smooth and successful experience with every interaction. If you're looking for someone who can bridge the gap between technical support and customer success, I'd be happy to help your business grow.

🧩 𝗜𝗳 𝘆𝗼𝘂𝗿 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝘀𝗶𝘁𝗲 𝗻𝗲𝗲𝗱𝘀 𝘄𝗼𝗿𝗸, 𝘆𝗼𝘂𝗿 𝗖𝗥𝗠 𝗱𝗼𝗲𝘀𝗻'𝘁 𝘁𝗮𝗹𝗸 𝘁𝗼 𝘁𝗵𝗲 𝗿𝗲𝘀𝘁 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀, 𝗼𝗿 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺'𝘀 𝗺𝗮𝗻𝘂𝗮𝗹𝗹𝘆 𝘀𝗵𝘂𝗳𝗳𝗹𝗶𝗻𝗴 𝗹𝗲𝗮𝗱𝘀 𝘁𝗵𝗮𝘁 𝗛𝘂𝗯𝗦𝗽𝗼𝘁 𝗰𝗼𝘂𝗹𝗱 𝗵𝗮𝗻𝗱𝗹𝗲 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗰𝗮𝗹𝗹𝘆, 𝗜'𝘃𝗲 𝗽𝗿𝗼𝗯𝗮𝗯𝗹𝘆 𝘀𝗼𝗹𝘃𝗲𝗱 𝗮 𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝗼𝗳 𝘁𝗵𝗮𝘁 𝗯𝗲𝗳𝗼𝗿𝗲. I build 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐬𝐢𝐭𝐞𝐬, 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐞 𝐂𝐑𝐌𝐬 like 𝐒𝐮𝐢𝐭𝐞𝐂𝐑𝐌 and 𝐒𝐮𝐠𝐚𝐫𝐂𝐑𝐌, and set up 𝐇𝐮𝐛𝐒𝐩𝐨𝐭 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧𝐬 connecting to 𝐌𝐚𝐤𝐞.com, 𝐙𝐚𝐩𝐢𝐞𝐫, 𝐚𝐧𝐝 𝐧𝟖𝐧. Some clients need just one of these. Others need two or three working together, like a WordPress site pulling live data straight from a CRM. 🌐𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Custom builds, redesigns, and ongoing WordPress work, with Elementor, WPBakery, and ACF for flexible, client-editable layouts, plus WordPress Multisite for teams managing several brand sites from one install. ☑️Delivered custom WordPress websites end to end for international clients across finance, education, and fitness, covering custom themes, plugin customization, and dynamic ACF-driven content structures. ☑️Built and maintained WordPress Multisite installations, deploying and managing multiple client sites from a single centralized setup. ☑️SEO and performance handled as standard on every build: Core Web Vitals, schema markup, image and script optimization, lazy loading, and caching. 🔗𝐂𝐑𝐌 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: SuiteCRM, SugarCRM, custom module development, and API integrations for businesses whose CRM doesn't talk to the rest of their systems. ☑️Merged two CRM systems into one unified platform for a UK investment firm, then upgraded the core version for better security and performance. Portal load time dropped from roughly 30 seconds to 2, a 93% improvement. ☑️Automated invoice and contact syncing between accounting software and the CRM, removing a manual reconciliation step that used to eat hours every week. 🔄𝗪𝗵𝗲𝗿𝗲 𝘁𝗵𝗲𝘆 𝗺𝗲𝗲𝘁: 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 + 𝗥𝗲𝗮𝗹-𝗧𝗶𝗺𝗲 𝗖𝗥𝗠 𝗦𝘆𝗻𝗰: When a project needs both, I connect them directly. Built a fully custom WordPress platform for a warehousing and fulfillment client, integrated with a CRM for real-time vendor data synchronization, so listings stay current without anyone manually updating the site. ⚙️𝗛𝘂𝗯𝗦𝗽𝗼𝘁 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: HubSpot CMS, Sales Hub, Content Hub, Reporting, and API integration certifications, plus the automation work most HubSpot job posts are actually asking for: connecting HubSpot to 𝐌𝐚𝐤𝐞.com, Zapier, n8n, and 𝐌𝐨𝐧𝐝𝐚𝐲.com. ☑️Built custom HubSpot CMS modules, workflows, and email templates, then wired those workflows into Make, Zapier, n8n, and Monday so leads, tasks, and records move between tools without manual re-entry. ☑️Delivered multi-site HubSpot builds for agencies managing multiple client brands from one centralized system, with pages marketers can edit themselves instead of filing a dev ticket. 🛠️𝗧𝗼𝗼𝗹𝘀 & 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗜 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵:: 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬, 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐌𝐮𝐥𝐭𝐢𝐬𝐢𝐭𝐞, 𝐄𝐥𝐞𝐦𝐞𝐧𝐭𝐨𝐫, 𝐖𝐏𝐁𝐚𝐤𝐞𝐫𝐲, 𝐀𝐂𝐅, 𝐖𝐨𝐨𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞, 𝐒𝐮𝐢𝐭𝐞𝐂𝐑𝐌, 𝐒𝐮𝐠𝐚𝐫𝐂𝐑𝐌, 𝐇𝐮𝐛𝐒𝐩𝐨𝐭, 𝐌𝐚𝐤𝐞.𝐜𝐨𝐦, 𝐙𝐚𝐩𝐢𝐞𝐫, 𝐧𝟖𝐧, 𝐌𝐨𝐧𝐝𝐚𝐲, 𝐗𝐞𝐫𝐨, 𝐑𝐄𝐒𝐓 𝐀𝐏𝐈, 𝐏𝐇𝐏, 𝐋𝐚𝐫𝐚𝐯𝐞𝐥, 𝐌𝐲𝐒𝐐𝐋, 𝐌𝐨𝐧𝐠𝐨𝐃𝐁, 𝐀𝐖𝐒, 𝐀𝐳𝐮𝐫𝐞, 𝐀𝐧𝐠𝐮𝐥𝐚𝐫. ✅𝗪𝗵𝘆 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝗺𝗲: 1. I ask about the actual day-to-day workflow before touching any code, not just what the job post says. Most integration problems are process problems in disguise. 2. Regular, plain-English updates as work progresses. No disappearing for a week and resurfacing with a surprise. 3. I'd rather fix the root cause than patch around a symptom, even if that means a slightly longer conversation up front. 4. Comfortable working directly with non-technical stakeholders, this is often client-facing work, not just backend plumbing. 🏢𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀: Property Management, Investment and financial services, manufacturing and distribution, warehousing and fulfillment, marketing agencies managing multiple brands, healthcare information platforms, education. 𝑰𝒇 𝒚𝒐𝒖𝒓 𝒔𝒚𝒔𝒕𝒆𝒎𝒔 𝒅𝒐𝒏'𝒕 𝒕𝒂𝒍𝒌 𝒕𝒐 𝒆𝒂𝒄𝒉 𝒐𝒕𝒉𝒆𝒓 𝒕𝒉𝒆 𝒘𝒂𝒚 𝒕𝒉𝒆𝒚 𝒔𝒉𝒐𝒖𝒍𝒅, 𝒐𝒓 𝒚𝒐𝒖 𝒋𝒖𝒔𝒕 𝒏𝒆𝒆𝒅 𝒂 𝒔𝒐𝒍𝒊𝒅 𝑾𝒐𝒓𝒅𝑷𝒓𝒆𝒔𝒔 𝒃𝒖𝒊𝒍𝒅, 𝒔𝒆𝒏𝒅 𝒂 𝒎𝒆𝒔𝒔𝒂𝒈𝒆 𝒂𝒏𝒅 𝑰'𝒍𝒍 𝒕𝒆𝒍𝒍 𝒚𝒐𝒖 𝒉𝒐𝒏𝒆𝒔𝒕𝒍𝒚 𝒘𝒉𝒂𝒕 𝒊𝒕'𝒍𝒍 𝒕𝒂𝒌𝒆.

Most of the work I do starts with a business having too many things being done manually, different systems that do not work together, or a process that has become difficult to manage. I help figure out what is going wrong and build a practical solution for it. Sometimes that means setting up an automation, connecting systems through an API, cleaning up a CRM, or creating a dashboard. Other times it means building an internal tool, website, or full application from the ground up. I work with AI automation, full-stack development, CRM systems, APIs, reporting, cloud services, and business operations. Some of the tools I use include Python, JavaScript, React, Node.js, PostgreSQL, Supabase, Google Cloud, Docker, Zapier, Make, n8n, Airtable, HubSpot, GoHighLevel, Workable, and Google Sheets. I also run IllusionX Media Limited, where I lead a small team of developers and specialists. I personally oversee every project, work directly with clients, design the technical approach, and handle the more complex implementation. When a project benefits from additional hands, my team helps with development and delivery, allowing us to move efficiently while maintaining consistent quality and communication. You’ll always know who is working on your project and I’ll remain your primary point of contact throughout. I recently completed a 5-star Upwork project where I worked with Indeed and Workable, cleaned up candidate data, fixed applicant-source tracking, improved recruiting reports, and automated daily and weekly processes. I do not like making systems complicated just for the sake of it. I prefer to understand how the business works, what the team actually needs, and then build something that is reliable, scalable, and easy to manage long after the project is finished. Whether you need someone to automate a workflow, integrate multiple platforms, build custom software, improve an existing system, or simply untangle a messy process, I’m happy to take a look. If you have a process that is taking too much time, systems that are not working properly together, or an idea that needs to be built, send me a message and tell me what is happening. I’ll let you know how I can help.

I've consulted and built automations across many industries such as marketing, digital agencies, law, manufacturing, and real estate. I use any tool needed to solve your problems, fitting right into your current setup or bringing in new software like Claude, n8n, CRMs, and Instantly. Recent work: - A speed-to-lead system for a real estate agent. A seller enquiry comes in, the property data gets pulled, the lead is qualified, and the agent has a drafted email, SMS and call script in hand in under 60 seconds. A process that used to take hours and lose a lot of inbound leads - Roof drafting automation for Stratco, a building products manufacturer, reading the plans, BOM handling, and Python geometry - Automated proposal app. A full stack Next.js app. Turns a short brief or a call transcript into a fully customized proposal. Uses reusable templates, version history, multiple brands, PDF export, a client-facing page with e-signature, Stripe checkout so the deposit is taken at the moment they sign, automated follow-up sequences that stop themselves once the client signs, confirmation emails, and a webhook that closes the deal in my CRM. - An AI agent for a US personal injury law firm that chases their outstanding medical records requests. It reads the records mailbox, tracks which requests are still open, and follows up the providers so nothing goes quiet. Authorisations and payments deliberately stay with a human. Built and tested entirely on dummy data, with mailbox access scoped to a single account, because it handles medical information. - 100+ CNC laser-cutting programs, thousands of parts, for a manufacturer supplying ABB (~$196B). I fit into what you already have, or bring in what is missing. Usually that is n8n, Claude, or something written from scratch in Python when the off-the-shelf version will not hold up. I'd love to chat about how I can enable your business to get the most out of AI and Automation.

Most businesses run on disconnected tools. Leads come in through one system, live in another, and follow-up falls through a gap nobody owns. Your team fills that gap manually and the gap keeps growing. I fix the infrastructure behind the business. 𝐖𝐡𝐚𝐭 𝐈 𝐝𝐞𝐬𝐢𝐠𝐧 𝐚𝐧𝐝 𝐛𝐮𝐢𝐥𝐝: 🔁 End-to-end automation workflows (n8n · Make · Zapier), lead capture to CRM entry to follow-up sequence, fully automated, zero manual steps 🤖 AI-powered integrations (Claude · ChatGPT · OpenAI API), chatbots, document processors, and AI agents that qualify, route, and respond around the clock 🔗 CRM buildouts and automation (GoHighLevel · HubSpot · Zoho), pipeline logic, lead scoring, follow-up sequences, and API integrations that turn your CRM from a contact list into a revenue engine. 🌐 Custom web development (WordPress · Shopify · Webflow) built to plug directly into your automation stack, with custom plugin development when off-the-shelf tools hit their limits. 𝐇𝐞𝐫𝐞'𝐬 𝐰𝐡𝐚𝐭 𝐭𝐡𝐢𝐬 𝐥𝐨𝐨𝐤𝐬 𝐥𝐢𝐤𝐞 𝐢𝐧 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐞: 𝐘𝐨𝐮 𝐭𝐞𝐥𝐥 𝐦𝐞: "We spend 12 hours a week manually moving leads from our website form into our CRM and sending follow-ups." 𝐈 𝐛𝐮𝐢𝐥𝐝: a form integration that fires a Make workflow → enriches the lead via API → pushes it into GoHighLevel with tags and scores → triggers a personalized SMS + email sequence → notifies your team in Slack when a lead qualifies. Your 12 hours become zero. 𝐖𝐡𝐲 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐜𝐡𝐨𝐨𝐬𝐞 𝐦𝐞: → Web development and automation in one person. Most automation specialists cannot touch your WordPress or Shopify site. Most developers cannot build your CRM or AI workflow. I do both, no coordinating between two contractors. → Custom code when you need it. My MCA in Computer Science means when a workflow hits a platform limit, I write the plugin or API integration myself. [Reference: ICS calendar plugin delivered where multiple other developers failed] → 100% Job Success Score across 18 contracts. → AI-native delivery. I use AI tools throughout the build process, you get production-ready systems on compressed timelines, not a 6-week estimate for a 10-day job. → Full documentation and Loom walkthrough on every delivery. Your team runs it independently from day one. → 30-day post-delivery support included as standard. 𝐂𝐥𝐢𝐞𝐧𝐭 𝐰𝐨𝐫𝐝𝐬, 𝐧𝐨𝐭 𝐦𝐢𝐧𝐞: "She is the only one who did it more than my own expectations, after approaching multiple freelancers, she was the one who delivered." 𝐑𝐞𝐜𝐞𝐧𝐭 𝐰𝐨𝐫𝐤: → Custom WordPress plugin with ICS calendar sync, delivered where multiple developers could not. Client returned with follow-on project. → Complex form automation system, delivered ahead of schedule. → Shopify store redesign + Email automation delivered. 𝐌𝐲 𝐩𝐫𝐨𝐜𝐞𝐬𝐬: 1. Workflow map before a single tool is configured 2. Daily updates you always know what's built and what's next 3. Testing and QA before handoff 4. Full documentation your team can follow 5. 30-day post-launch support included To scope a project: message me your current tool stack and your single biggest manual bottleneck. I'll tell you exactly what I'd automate first and what it would take to build it. 𝐓𝐨 𝐬𝐭𝐚𝐫𝐭 𝐬𝐦𝐚𝐥𝐥𝐞𝐫: book a 60-minute Workflow Audit ($99). I map your biggest automation opportunity and hand you a clear build plan, actionable whether you work with me after or not.