Hire the Best Stakeholder Management Specialists
in Australia

I help small counselling, mental health, community service and not-for-profit organisations clean up quality systems, prepare for audit or accreditation activity, and turn scattered documentation, reporting and improvement actions into practical, usable systems. Many small service organisations grow faster than their systems. Policies become outdated, registers are inconsistent, improvement actions sit in different places, reporting does not clearly show progress or risk, and audit or accreditation preparation becomes stressful instead of manageable. My work focuses on practical quality and readiness support, including: • quality system reviews • audit and accreditation readiness checks • policy, procedure and SOP clean-up • reporting and governance support • risk, issue and action tracking • continuous improvement registers • process improvement and documentation • project coordination for quality and service improvement work I bring experience across quality, compliance, accreditation, governance, reporting, service improvement and project work in not-for-profit, mental health, community services, financial services, education and government-related environments. My services include a fixed-scope Quality & Audit Readiness Health Check, a Quality Systems Clean-Up Sprint, and selective ongoing monthly quality and improvement support. If your organisation has quality documents, reporting, registers or audit preparation work that needs to be made clearer, cleaner and more usable, I can help you identify the gaps, prioritise the work and create a practical way forward.

I specialize in enhancing customer experience and streamlining processes across various industries, with over 14 years of expertise in HR, logistics, and manufacturing. My analytical skills and multilingual capabilities enable me to lead data-informed decision-making and continuous improvement initiatives. I have successfully collaborated with diverse stakeholders to optimize operations and drive measurable performance gains. My experience in CRM systems and project coordination allows me to transform complex workflows into efficient, scalable solutions. Whether you're looking to refine your customer engagement strategies or improve operational frameworks, I am ready to leverage my skills to help you achieve your goals. Let's connect and discuss how I can contribute to your success.

I am an experienced Business Operations professional with over 10 years of administration and executive support experience, helping businesses stay organised, efficient and focused on growth. Throughout my career, I've supported organisations across a wide range of industries in roles spanning administration, customer support, marketing assistance, content writing, project coordination, recruitment support and business operations. Since 2024, I have been working as a Business Manager for a growing Australian SaaS company, partnering closely with the CEO to oversee the day-to-day operations of the business. My role has expanded well beyond traditional administration and now includes finance operations, payroll, people operations, executive support, compliance, systems administration and process improvement. My experience includes: Business Operations & Executive Support Xero Bookkeeping & Financial Administration Accounts Payable & Accounts Receivable Payroll (Australian & International Contractors) Cash Flow Monitoring & Financial Administration Process Improvement & SOP Documentation Notion Workspace & Business Systems Management HubSpot CRM Administration Employee Onboarding & People Operations Compliance & Business Administration Project & Operations Coordination Customer Support & Stakeholder Management Over the past several years, I've worked remotely with businesses of all sizes and have developed the discipline, communication skills and self-motivation required to work independently while delivering consistently high-quality outcomes. I enjoy creating systems that simplify the way businesses operate. Whether it's improving workflows, documenting processes, managing finance administration, supporting leadership teams or coordinating day-to-day operations, I take pride in building organised, efficient and reliable business processes that allow business owners to focus on growth. I'm known for being proactive, highly organised and detail-oriented, with the ability to quickly understand new systems and identify opportunities to improve the way work is done. I value clear communication, professionalism and building long-term working relationships based on trust and reliability. If you're looking for someone who can provide dependable operational support, administrative assistance, improve business processes and become a trusted extension of your team, I'd love to hear about your project.

Mary is an experienced business technology consultant and project manager with a strong background in digital transformation, process optimisation, and technology integration. She has worked across multiple industries, including healthcare services, financial technology, AI-driven solutions, and regulatory compliance. With expertise in project lifecycle management, stakeholder engagement, and business process improvement, Mary has successfully contributed to transformation initiatives, bridging technical and business goals.

I build the financial systems, operations, and AI tooling that growing businesses run on — as a Virtual CFO, Virtual COO, and hands-on systems builder. Production systems, not prototypes. Practical strategy, not theory. I run a regulated commercial finance practice in Australia. Every tool I sell here, I built for that practice first — under real compliance load, with real client files, against real time pressure. The MCP server, the AI agents, the document-generation skills, the data pipelines, the financial models — they were never proof of concepts. They were how I ran the business. What that means for you: I don't need to be onboarded into "the finance domain," "the broker workflow," "what compliance actually looks like," or "how a small business really makes and spends money." I have lived all of it for eighteen years across Westpac, Citi, ADP, Vasco Pay (Novatti Group), and now my own practice — on the operator side, not just observing from the consultant's chair. Most fractional CFOs and COOs hand you a spreadsheet and a recommendation. I hand you the recommendation and the system that runs it. That's the difference. As your Virtual CFO: Financial strategy, cashflow forecasting, budgeting, and financial modelling that a founder can actually read and trust. Serviceability and DSCR analysis, normalised EBITDA schedules, pricing and margin work, cost control, and lender-, investor-, or board-ready financial summaries — something I prepare as core work in commercial lending, not once a year. I bring structure, clarity, and foresight to the numbers, and I tell you what they actually mean for the decision in front of you. As your Virtual COO: I turn businesses that run on Excel, email, and tribal knowledge into businesses that run on systems. Operations and process design, 30/60/90 priorities, accountability, and the productising of recurring workflows so the business doesn't live in your head. Eighteen years including process and QA leadership (Telstra), payroll and operations (ADP), and root-cause work at Big Four banks — the bottleneck-finding muscle this kind of role runs on. As your hands-on systems & AI builder (the part most CFOs/COOs can't do): AI agents and Claude Skills for business workflows — shipped MCP servers, custom Claude Skills, RAG pipelines, and agent-based automations. If you have a high-volume manual task with rules behind it, I can probably ship the agent that does it. Internal tools and rules engines — feasibility calculators, lifecycle cost models, financial decision engines, lender-selection logic. Built for reuse, with audit trails, so analytical work survives staff turnover. Workflow automation and integrations — Cloudflare Workers, D1, scheduled triggers, API integrations, email triage, CRM sync. Systems that ingest unstructured data and emit structured, auditable outputs. Market intelligence and property data — suburb-level analysis integrating public data (HTAG, ABS Census) into branded, investor-grade reports with return analysis. How I work: I am direct. I will tell you when an idea will not scale, when a workflow is fixable with rules before AI, and when the right answer is a one-page Excel sheet rather than a custom build — or a finance process tightened before any tool is bought. I write working software, I document what I ship, and I leave you with something you or your team can maintain after I am gone. My background, briefly: 18 years in financial services — Big Four banking (Westpac, Citi), fintech and payments (Vasco Pay / Novatti Group as Senior Product Manager), payroll and operations (ADP, Telstra), and now founder of my own regulated practice (built from $10K to ~$200K in its first year). I hold a Graduate Diploma in Financial Planning, a Graduate Certificate in Financial Planning, Australian credit licensee status, and the ABFP (Accredited Behavioural Finance Professional) designation. I am currently completing the Certified Fund Manager designation. If any of these sound like your problem, message me: "We're flying blind on cashflow and need forecasting and reporting we can actually trust." "Our operations run on me, Excel, email, and tribal knowledge — we need it productised." "We want to use AI internally but everything we've tried is a demo, not a system." "We need a financial model, feasibility study, or credit submission built right." "Our team spends hours each week on a task an LLM agent could do reliably." "We have data sitting in three systems and no one is making decisions with it." "We need senior finance and operations leadership — but not a full-time hire." I will be honest in scoping, realistic in timelines, and I will not sell you something you do not need. Happy to discuss your business in a short call.

I am a seasoned CCaaS Solutions Architect with over 17 years of experience in pioneering contact center innovations, particularly in Conversational and Generative AI. My expertise lies in designing and deploying advanced AI-driven solutions that enhance customer and agent experiences, streamline service delivery, and improve operational efficiency. Throughout my career, I have led agile, cross-functional teams and managed large-scale migrations to cloud platforms, ensuring seamless integration and superior performance. My portfolio includes the successful development and deployment of cutting-edge AI products such as call summarization tools, quality assurance automation, and real-time agent assistance. I have worked with top-tier platforms like Genesys Cloud, NICE CXOne, Amazon Connect, Five9 , RIngCentral , Dialpad & Salesforce consistently delivering exceptional results. My expertise with On Premise solutions from Avaya , Genesys and Cisco also are a highlight of my career I am committed to operational excellence and customer-centric solutions, and I excel in stakeholder management, data-driven decision-making, and strategic product management. My certifications in AWS Solutions Architecture, TOGAF, ITIL4, and Genesys Cloud Professional further underscore my technical proficiency and dedication to continuous learning