I am a biomedical engineer with a passion for developing innovative medical technologies that bridge research and real-world applications. My academic journey across Germany, South Korea, and Australia has provided me with a strong foundation in medical device design, microsystems engineering, and clinical application. Through hands-on experience in R&D, rapid prototyping, and clinical collaborations, I have contributed to projects ranging from robotic assistance systems to implantable biosensors. I also gained valuable exposure to hospital environments and stakeholder engagement, including supporting the German market launch of a neurointervention product and demonstrating it to clinicians.
Rafel Ninny P.
Your Complete Virtual Assistant: Versatile Solutions at Your Service
Sydney, Australia
$5/hr$5 per hour5.0 (3) 15 jobs $200+ total earnings
As a Dynamic Virtual Assistant, I navigate a spectrum of tasks with finesse, bringing a professional touch to mystery shopping calls, surveying chatbots, precise data entry, top-tier chat support, content creation, text translation, strategic social media management, and even interfacing with AIs and robots. I embody adaptability, a proactive mindset, and an unwavering commitment to learning, ensuring your virtual operations are not just managed but elevated to excellence.
๐ช๐ฎ๐ป๐ ๐๐ผ ๐๐ฐ๐ฎ๐น๐ฒ ๐๐ถ๐๐ต๐ผ๐๐ ๐๐ต๐ฒ ๐ฐ๐ต๐ฎ๐ผ๐? I can transform your HubSpot and customer experience into a ๐ต๐ถ๐ด๐ต-๐ฝ๐ฒ๐ฟ๐ณ๐ผ๐ฟ๐บ๐ถ๐ป๐ด ๐ฟ๐ฒ๐๐ฒ๐ป๐๐ฒ ๐ฒ๐ป๐ด๐ถ๐ป๐ฒ that amplifies conversions, frees your time, and aligns your people, processes, and platforms to drive ๐ฝ๐ฟ๐ฒ๐ฑ๐ถ๐ฐ๐๐ฎ๐ฏ๐น๐ฒ ๐ด๐ฟ๐ผ๐๐๐ต.
I specialize in optimizing the full customer lifecycle across marketing, sales, service, and operations using a human-centered approach called ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ ๐๐ฒ๐๐ถ๐ด๐ป (๐๐ซ๐).
The result? Seamless, scalable systems that balance automation with empathy and make every touchpoint feel intentional, relevant, and real.
Whether you're just getting started or growing fast, I help you ๐ฑ๐ถ๐๐ฐ๐ผ๐๐ฒ๐ฟ, ๐ฑ๐ถ๐ฎ๐ด๐ป๐ผ๐๐ฒ, ๐ฑ๐ฒ๐๐ถ๐ด๐ป, and ๐ฑ๐ฒ๐น๐ถ๐๐ฒ๐ฟ systems that reflect how your customers make decisions and how your team actually works. I focus on building clarity into your GTM strategy, streamlining day-to-day ops, and aligning every touchpoint to drive engagement and conversion.
๐ ๐ผ๐ฟ๐ฒ ๐ฎ๐ฏ๐ผ๐๐ ๐บ๐ฒ: Originally from Las Vegas and now based in Sydney, I bring over a decade of hands-on experience in business transformation, revenue operations strategy, and agile delivery. Iโve helped hypergrowth tech companies, B2B SaaS teams, and service-based businesses, including venture-funded scale-ups (Series AโC), validate their operating models, scale smarter, and deliver remarkably effective customer experiences.
โณ๏ธ ๐๐ผ๐ฟ๐ฒ ๐๐ฎ๐ฝ๐ฎ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐:
โ Discovery and Diagnosis of your Current State
โ Tech Stack Auditing / Platform Gap Analysis
โ End-to-End Customer Journey Mapping
โ Go-to-Market and Scale-Up Strategy
โ Setup from scratch of Marketing, Sales, Service and Operations Hub
โ Marketing Campaign Setup and Implementation
โ Integration of Tech Stack Apps, Custom API, and Data Sync
โ Advanced CRM Automation / Workflow Implementation
โ Agile Project Management of Key Priorities
โ Custom Dashboarding / Reporting / Analytics Setup
โ Conversion Rate Optimization and Iterative Testing
โ Tactical Revenue Operations
โณ๏ธ ๐ช๐ต๐ฎ๐ ๐ฆ๐ฒ๐๐ ๐ ๐ฒ ๐๐ฝ๐ฎ๐ฟ๐?
1. ๐ ๐น๐ฒ๐ฎ๐ฑ ๐๐ต๐ฒ ๐ฒ๐ป๐๐ถ๐ฟ๐ฒ ๐๐ฟ๐ฎ๐ป๐๐ณ๐ผ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป, ๐ป๐ผ๐ ๐ท๐๐๐ ๐๐๐ฟ๐ฎ๐๐ฒ๐ด๐.
I donโt stop at recommendations, I guide the full journey, from vision to technical execution, ensuring your systems, people, and platforms are aligned for real impact.
2. ๐ ๐ฏ๐ฟ๐ถ๐ฑ๐ด๐ฒ ๐ต๐๐บ๐ฎ๐ป-๐ฐ๐ฒ๐ป๐๐ฒ๐ฟ๐ฒ๐ฑ ๐ฑ๐ฒ๐๐ถ๐ด๐ป ๐๐ถ๐๐ต ๐๐ฒ๐ฐ๐ต๐ป๐ถ๐ฐ๐ฎ๐น ๐ฝ๐ฟ๐ฒ๐ฐ๐ถ๐๐ถ๐ผ๐ป.
Using Customer Experience Design (CXD) principles, I design customer journey's that feel intuitive for users and powerful for teams, solving complex systemic problems in ways that are scalable, automated, and grounded in real customer needs.
3. ๐ ๐ฐ๐ฟ๐ฒ๐ฎ๐๐ฒ ๐๐ฝ๐ฎ๐ฐ๐ฒ ๐ณ๐ผ๐ฟ ๐๐ผ๐ ๐๐ผ ๐น๐ฒ๐ฎ๐ฑ.
By building calm, connected, and scalable infrastructure, I help you break free from operational chaos so you can focus on growth, leadership, and whatโs next.
โณ๏ธ ๐๐ฎ๐๐ฒ ๐ฆ๐๐๐ฑ๐:
My HubSpot journey began almost eight years ago at Rezdy . com ; a recent Deloitte Technology Fast 50 awarded SaaS business in the tour and activities space. I worked with them as they sought to break into the US market.
โ I actively tapped into the customer perspective and designed a comprehensive customer journey map, a visual story of customer interactions with the brand (both current and ideal state). Once mapped, I brought scalable improvements to life - validating and deploying bespoke sales support systems/automated workflows required to meet the rapid growth of the business.
โ I also implemented a weighted lead scoring system and lead allocation to sales reps along with key Sales and Onboarding processes into Hubspot CRM in less than 90 days (for an organization of over 120 team members globally), which increased the rate at which leads became customers by 42%.
โ In collaboration with my marketing and sales stakeholders, I deployed Personalized Email Sequences, a series of targeted and timed email templates to nurture contacts over time. This helped mitigate the need for early-stage sales rep involvement, allowing sales reps to focus their time on high intent, sales-ready prospects.
โ I proactively aided US/APAC Regional Sales Managers and Global Head of Sales in building and extending business reporting, dashboarding, and analysis critical to sales pipeline management, individual sales rep performance, and marketing investment decisions.
โ I continuously identified and resolved significant marketing, sales, and onboarding process bottlenecks that impeded the free flow of leads moving through the buyer's journey.
โณ๏ธ ๐๐ฒ๐ ๐๐ป ๐ง๐ผ๐๐ฐ๐ต:
Got an interesting problem to solve? Lets connect!
โญโญโญโญโญ "Talha has been an outstanding performer, excelling as both a cold caller and account manager. His professionalism, persistence, and proactive approach have led to remarkable lead generation and conversions. He's a trusted asset, building long-term client relationships and consistently delivering results." โญโญโญโญโญ
โญ Iโm a top-rated, high-earning Sales and Customer Success Expert with a strong track record in Tele sales, Lead Generation, Appointment Setting, and B2B Sales. My dedication to excellence is reflected in numerous 5-star reviews and a portfolio of highly satisfied clients. โญ
Iโve managed high-performance Sales and Customer Success teams for leading organizations, including:
โ GetEmail.io by Dun & Bradstreet
โ Touchstone Communications
โ AsiaPac International.
โ V Solutions
๐ What I can bring to your project ๐
โ Expert in Sales, Business Development, and Customer Success strategies
โ Skilled in handling complex, enterprise-level sales cycles and B2B best practices
โ Ability to identify and resolve performance challenges swiftly
โ Proven track record in designing and optimizing sales processes for SaaS and IT services
โ 24/7 reliable communication, ensuring youโre always informed on progress
โ Dedicated to helping you achieve your business goals and bring real value to your project
๐ WHY CHOOSE ME OVER OTHER FREELANCERS? ๐
โ Client Reviews: My focus on value and client satisfaction has earned me top ratings and positive feedback.
โ Over-Delivering: I go above and beyond in every project, aiming to leave clients impressed.
โ Responsiveness: I prioritize open, clear communication throughout our collaboration.
โ Problem-Solving: I take ownership of any client challenges, ensuring proactive and effective solutions.
โ Professionalism: Iโm dedicated to supporting your businessโs success with integrity and commitment.
๐ Hereโs what clients have said about working with me ๐
โญโญโญโญโญ "Talha is a master in his field! His expertise and proactive approach contributed greatly to our team's success. Will definitely work with him again!"
โญโญโญโญโญ "Talhaโs exceptional sales skills, product knowledge, and dedication to customer satisfaction have been invaluable. Highly recommend him for any sales team."
โญโญโญโญโญ "Lovely working with Talhaโhe provided 100% of his talent and expertise. The quality of sales he delivered was outstanding. Highly recommended."
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