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I'm a Business/ Management Consultant who uses an open minded, solutions-based approach towards a range of business problems. I combine broad professional and life experience, with Bachelor and Post Graduate Education from renowned institutions, enabling me to keep abreast of the latest evidence-based approaches. I have over a decade of experience writing grant proposals and excel at providing professional business writing solutions of all types. I have spent the last 5 years mastering the business bookkeeping process and can operate across Xero, MYOB, QuickBooks or a simple Excel spreadsheet. I have expertise in preparing accounts for BAS and End of Year Finances and have great relationships with reputable tax accountants. I have a great record of engaging stakeholders to collaborate to achieve shared value and can assist businesses with the oversight of Managerial duties.

I help owners of independent hotels, boutique properties, and any type of accommodation that can be listed online make more money and run their business with ease Most owners wear every hat themselves - revenue, bookings, staff, and struggle navigating the multiple OTAS such as Booking Holdings , Expedia, Agoda, Airbnb, VRBO and lose money as a result. 𝙈𝙮 𝙂𝙤𝙖𝙡: To build you a system for revenue, OTA listings, and daily operations so your hotel earns more and runs smoothly - even when you are not there. You get higher room rates, more bookings, and clear step-by-step playbooks that your team can follow. My goal is to give you back your time and increase your profit so you almost don’t need me after the first project. 𝙒𝙝𝙮 𝙈𝙚? 𝟭. I only work with small independent hotels and boutique properties - exactly like yours - so I know the real problems owners face every day. 𝟮. I am an expert in the tools you already use or need: Cloudbeds, Guesty, SiteMinder, Mews, Pricelabs, and all major OTAs. 𝟯. I have helped owners stop leaving 15-23% of their money on the table with smart audits and fixes. 𝟰. I create custom systems that are easy to follow and deliver real results fast - no guesswork. 𝟱. I outsource parts of big jobs to trusted experts so everything gets done quicker and cheaper for you. 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨 𝙄 𝙊𝙛𝙛𝙚𝙧: 𝟭. Revenue Management & Dynamic Pricing - I create custom base rates from your historical data, full competitor analysis, seasonal/event rates, MinLOS strategies, alternate rate plans, and dynamic pricing setup (Pricelabs, Cloudbeds PIE, etc.) to increase revenue and occupancy. 𝟮. OTA Setup & Optimization - I recommend the best OTAs for your location and target market, handle full account creation, room types, photos, descriptions, promotions, discounts, membership tiers, and PMS/Channel Manager mapping so you rank higher and keep more money. 𝟯. Front-End & Back-End OTA Audits - I check what’s working and what’s not, fix photos, amenities, tagging, hidden discounts, wrong rate plans, and stacking issues that cause 15-23% losses before OTA commission. 𝟰. Operations & SOPs - I build complete step-by-step playbooks for guest journey, check-ins, housekeeping, maintenance, revenue processes, and automated communication flows so your team delivers consistent service without guesswork. 𝟱. PMS & Channel Manager Setup - I recommend and fully install the perfect system (Cloudbeds, Guesty, SiteMinder, etc.) based on your size and needs, plus hands-on implementation and training. 𝟲. Rate Disparity, Review & Quarterly Reports - I provide rate disparity reports to stop undercutting, reply to all reviews across platforms with monthly summaries, and deliver quarterly performance reports with competitor insights and a clear plan for next quarter. 𝟳. Full Custom Packages & Ongoing Support - One-off audits, complete hands-on or hands-off setup projects, property-specific consulting, or recurring monthly revenue management and support (the easiest way to keep growing). 𝙄 𝙖𝙢 𝙚𝙭𝙥𝙚𝙧𝙩 𝙖𝙩: 𝟭. PMS & Channel Managers: Cloudbeds, SiteMinder, Guesty, Beds24, Resnexus, Roomify, Hostaway, Mews, OwnerRes 𝟮. OTAs: Booking. com, Expedia, Agoda, Airbnb, VRBO 𝟯. Dynamic Pricing Tools: Pricelabs, Room Price Genie, Cloudbeds PIE, Guesty Pricing Optimiser 𝙃𝙤𝙬 𝙄𝙩 𝙒𝙤𝙧𝙠𝙨: 𝟭. We start with a quick call so I can learn about your hotel, your goals, and your biggest problems. 𝟮. I give you a clear plan with exact steps and expected results. 𝟯. I do all the work - audits, setups, SOPs, pricing changes - while you watch the progress. 𝟰. You get your new system live, plus training and a 30-day check-in, so everything runs perfectly. 𝙔𝙤𝙪𝙧 𝙉𝙚𝙭𝙩 𝙎𝙩𝙚𝙥: It’s time to stop losing money and start running your hotel the easy way. The best thing you can do right now is message me with a few details about your property. I will reply fast and show you exactly how we can help.

I am a seasoned Project Manager and Business Analyst with more than 15 years experience in Australia, New Zealand and Indonesia; I have delivered important projects for many organisations up to AUD 2 M as well as delivered artefacts as the BA of the project. I seek to deliver values to my clients, backed up by concise and robust documentations, online or on typical softwares like MS Suites, PDF, and many others. I would be happy to deliver these artefacts: * Project Management Plan * Risk Management Plan * Business Continuity Plan / Disaster Recovery Plan * Communication Plan * Regular Project Status Update * Business Requirement - including FR/ NFR, Epic, User Stories and Tasks * Requirement Management Framework * Project Management Framework * and others, depending on your organisation's existing framework. Lastly, I'm an excellent communicator, verbally and in writing - I produced punchy presentations, confidently passed the message across audience, a primary liaison between IT and the business and put teams and stakeholders in alignment in meetings and discussions for a prompt agreement on tasks assigned to me. I am available for a discussion at most times, given some heads-up, I'll do my very best even without one. Have a great day. Best Regards, Andy

📈 Specialist Financial Planning & Analysis Professional 📈 New to Upwork, I am a fully accredited Chartered Accountant and a member of the Chartered Accountants Australia & New Zealand (CA ANZ), a seasoned professional (30 years), a great communicator, and I'm approachable and I enjoy my work. I’m available now and committed to delivering high-quality work with fast turnaround. I scope and commit to deadlines, maintaining communication throughout the project. My clients value the experience and professionalism I bring and my work consistently adds value. My main tool of choice is the spreadsheet - I’m an advanced Excel user with expertise in dynamic modelling, complex formulas, pivot tables, Power Query, dashboards, and VBA — enabling fast, reliable analysis and automation. What can I do for your business? You want to understand performance? I can build monthly reporting packs and KPI dashboards. Unclear financial direction? I build bottom up budgets and forecasts aligned to your business goals. Cash flow uncertainty? I build rolling cash flow models to help you anticipate shortfalls and manage working capital effectively. Inconsistent, inaccurate, or missing forecasts? I create dynamic forecasting tools that update with non-financial inputs. Margin pressure or unclear drivers of profitability? I build pricing models that factor in pricing, produt/service mix, cost, and volumes. This helps you understand your margins, and/or price up jobs/projects with multiple products and services. Ineffective pricing or product decisions? I model product and customer profitability, supporting your pricing strategy with break-even and ROI analysis. Lack of decision-making confidence? I provide scenario and sensitivity analysis for both business-as-usual and strategic projects to support sound decisions. Manual, error-prone reporting? I streamline reporting through automation in Excel, cloud integrations, and data mapping. Disconnect between finance and operations? As an experienced operational manager, I understand the reistance from operational/sales teams when it comes to putting together a deal. Investor or bank reporting challenges? I prepare clean, professional reporting packs (historical and forecast) that highlight key metrics and report on current performance and future ROI. If you're looking for a commercially minded finance partner with operational management experience and can provide clarity, structure, and insight to your numbers, drop me a note!

Can you sell faster than you can deliver? What's that costing you? If every yes you get leads to your team ready to pick up their pitchforks and rise against you, read on. I'm the operational other-half for rainmaker founders like you: sales and vision dominant, the one who can close the deal but avoids the operational side like the plague. I build the supply side of that equation, so growth feels like freedom, not a bigger fire. The pattern's the same everywhere I've worked. It's all in your head, so nothing moves without you. There's no single source of truth, so nobody can find anything when they need it. Nobody agrees on what "done" looks like, so every job runs differently depending on who's doing it. You say yes before you know if the team can actually deliver it, then everyone stays back fixing it. You haven't sat down and looked at your margins in a while. And every day is reactive: whatever's loudest wins, including your own next big idea. I find the actual bottleneck, not just the symptom you're feeling, and build the fix with you rather than handing you a report. Whatever we build gets documented and handed to your team with real authority to run it, so it's still standing whether I'm in the room or not. $600K to $2.4M in four years for one client. $300K to $1.2M in four months for another, once the fulfillment process actually worked. A $4M redevelopment delivered ahead of schedule and under budget. Sixty-plus staff hired and onboarded through a recruitment system built to run without me in the room. Three sites to six in twelve months, same team, same standard. I build with AI now too. Second brains, Obsidian vaults, Claude plugins and skills, and AI agents doing the manual work your team never had time for, so what I install keeps running long after I'm gone, at a fraction of what a full-time COO costs. Core Expertise: Business Strategy & Systems Design · Strategic Operations Leadership · Performance Optimization · Leadership Team Development · Process Engineering & Automation Sectors I've worked in: NDIS · Aged Care · Healthcare including medical · Fitness · Entertainment · Publishing · Professional services · Financial Services I take on a small number of clients at a time, on retainer, because I build this myself rather than handing you a deck and disappearing. If growth's starting to feel more like crisis management and not fun anymore, send me a message. - Miles Lunde What I've delivered: 🚀 4 x revenue growth in 4 months - $300k to $1.2m increase in monthly sales by fixing the fulfillment process 🚀 4× revenue growth in 4 years ($600K → $2.4M) through systematic scaling 🚀 $4M project redevelopment delivered ahead of schedule and under budget 🚀 10% COGS reduction through team redesign and automation 🚀 60+ staff hired and onboarded through purpose-built recruitment systems 🚀 Doubled business footprint (3 to 6 sites) in 12 months through scalable systems 🚀 $10M P&L accountability across multiple operating entities What makes this different in 2026: I now design my own custom systems. Using AI-augmented workflows, live dashboards, and automated pipelines, I deliver operational infrastructure faster and at a fraction of what a full-time COO costs. Clients keep what I build. It works without me. I have working expereince in using Claude, OpenAI, Vercel, Supabase, Apollo, Instantly, and Github. Shoot me a DM if this resonates with you, M Core specializations: Fractional COO, COO, Chief Operating Officer, Business Advisor, Business Consultant, Operations Systems Expert, Operations Strategist, Integrator, Systems Integrator, Executive Coach, Startup Operations Consultant, Scaling Expert, Fractional COO, Business Advisor, Operations Systems Expert, Integrator, Business Operations, Strategic Planning, Operational Planning, Organizational Design, Business Scaling, Workflow Optimization, Process Improvement, SOP Development, KPI Development, Leadership Team Development, Staff Recruitment & Management, EOS Integrator, Scaling Up, Performance Optimization, Operational Efficiency, Project Management, Change Management, Business Process Mapping, Operational Frameworks, Team Accountability Systems, Monday, ClickUp, Notion, Dashboard Reporting, AI Operations.

I have been working as a PO/PM for 6 years, - Fulltime 6 years remote/onsite for Australian & Hongkong corporations and startups - Full time onsite 2 years and 6 months full time remote as product lead for an ed-tech subsidiary of an 830M valuation startup in Indonesia - Full time onsite 1.5 years as a management consultant/data analyst for a retail bank transformation project/fintech startup under a Filipino venture capital - Full time onsite 1.5 years as a B2B market research executive for a Vietnamese firm. WHAT I DO: • Assist with Machine Learning and A.I related consultation • Create a product roadmap • Feature prioritization • Business strategy • Coordinate with software engineers • Manage product operations • Help you build MVP • Monitor projects from start to finish • Manage customer/client communication • Assist with strategic brand positioning • Work directly with the UX/UI designers • Create mockups, prototypes WHAT I ALSO DO: • Create business intelligence dashboard for reporting purpose WHAT I USE: • Jira & Confluence • Figma • Miro • Looker (Google Data Studio) • Microsoft Power Bi • A.I tools (Cursor, Claude, OpenClaw...)