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Commercial Consultant | Tender Writer | Creative Writer | Australian Voice Talent Winning new business isn't just about writing a good proposal, it's about understanding your customers, identifying opportunities and delivering commercially sound solutions. With over 20 years' experience in business development, major account management and tender writing, I've helped businesses pursue government and private-sector contracts, grow existing accounts and develop practical sales strategies that deliver results. Whether you need someone to write a compelling tender, strengthen your sales approach, develop professional written content or provide commercial advice, I bring real-world experience and a practical, hands-on approach. Commercial Consulting & Tender Writing I can help with: • Business Development & Sales Strategy • Tender Writing & Bid Management • Proposals & Capability Statements • Pricing & Commercial Strategy • Key Account Management • Contract Negotiation • Government & Private Sector Tenders • Research & Business Writing Creative Writing & Storytelling I also enjoy projects where the writing is more personal, creative or conversational. I can take ideas, experiences and information and turn them into writing that sounds natural and human rather than overly polished or generic. My writing work includes: • Creative & Narrative Writing • Autobiographical & Personal Stories • Storytelling • Article & Long-Form Writing • Script Writing • Conversational & Human-Centred Content • Editing & Rewriting • Research-Based Writing Australian Voice & Recording I'm a native Australian English voice talent based in Sydney, providing natural, clear and conversational recordings across commercial, narrative and research projects. My voice work includes: • Australian English Voice-Over • Business & Telephone/IVR Recordings • Narration & Audiobook Recording • Scripted Voice Recording • Natural & Conversational Speech • Customer Journey & Research Recordings • Character, Emotional & Scenario-Based Delivery I'm comfortable taking detailed direction, adapting tone, pace and delivery, providing variations and retakes, and completing quality checks before submission. I record using a JBL Quantum Stream microphone in a quiet home recording environment and can provide high-quality audio in WAV, MP3 and other requested formats. Whether I'm developing a commercial strategy, writing a major tender, telling a story or stepping behind the microphone, I bring the same approach: understand the brief, communicate clearly and deliver what I've promised. If you're looking for someone experienced, responsive and easy to work with, I'd love to hear about your project.

I’m a Salesforce Architect and Consultant with hands-on experience designing, implementing, and improving Salesforce solutions across a range of industries. I’m also an Architect at SynconAI, a Salesforce consulting and AI solutions company. My work on Upwork is independent and handled directly by me. I hold 16+ Salesforce certifications across Architecture, Development, Administration, AI, Data, and specialised Salesforce products. My expertise includes: * Sales Cloud & Service Cloud * Revenue Cloud & CPQ * Field Service * Agentforce & Salesforce AI * Data Cloud / Data 360 * Experience Cloud * Salesforce Flow & Automation * Apex & Lightning Web Components (LWC) * API & Third-Party Integrations * Data Architecture, Security & Sharing * Multi-Cloud Solution Architecture * Salesforce Administration & Support I work across the full project lifecycle, from requirements gathering and solution design through configuration, development, integration, testing, deployment, and ongoing support. I’m comfortable working directly with business stakeholders and technical teams, whether you need an architect for a larger implementation or hands-on help fixing, building, or improving your Salesforce org. If you need support with a Salesforce implementation, architecture, Agentforce, Revenue Cloud, integrations, automation, or ongoing administration, feel free to reach out.

In my other life as a hotelier across Australia and Southeast Asia for the past 10+ years, I am expert at delivering impeccable customer service and managing human relationships. As my career path expand, my knowledge grew further with the complexity of hotel business. Currently on a career break and lifestyle change, I would like to share my experience and skills with the Upwork network, my expertise and experience will be transferable and beneficial to you in the below aspects; - 5 Star communication and email skills to review and draft your templates. - Budget and profitability studies - Customer experience optimization - Fluency in 3 languages for translate and proofreading requirements, in English, Mandarin (simplified) Chinese & Cantonese (traditional) Chinese. I take pride in all my work and treasure all work relationships, so you can be ensure with professional interactions and delivery of any accepted projects. Due to the common expectation and condition of hotel work, I thrive especially on short lead projects and take interest in extraordinary requests. Detailed C V and recommendation available upon request.

Customer Success and Experience leader with 9+ years of experience driving customer growth, retention, and operational excellence across Technology, SaaS, and Retail sectors. I specialise in building high-performing teams, scaling customer success programs, and transforming customer experience strategies to unlock long-term value. With a background in International Studies and Communications from Monash University, I bring a global, people-centric approach to leadership, customer relationships, and stakeholder engagement. I thrive in fast-paced, customer-obsessed environments where delivering exceptional outcomes fuels both customer loyalty and business success. Let’s connect if you’re passionate about CX, Customer Success, or customer-led growth.

I help businesses make better financial decisions by combining financial modelling, data analytics, and business intelligence. Whether you need a dynamic financial model, budgeting and forecasting solution, investor-ready reporting, or executive dashboards, I build solutions that turn complex financial data into clear, actionable insights. With a background in corporate finance, financial modelling, and business analytics, I bridge the gap between finance and technology helping businesses automate reporting, improve forecasting accuracy, and gain real-time visibility into performance. Here's a quick snapshot of my experience: • 10+ years of experience across Big 4, Moody's, Fitch Ratings, Corporate Banking, Corporate Finance, and M&A Advisory • Built financial models for startups, SMEs, and corporate clients across multiple industries • Extensive experience in FP&A, budgeting, forecasting, business valuation, and financial reporting • Developed Power BI dashboards, KPI reporting systems, and executive management reports • Automated financial reporting using Python, Power Query, SQL, and API integrations • Helped 90+ businesses improve decision-making through financial analytics and data-driven insights My core services include: Financial Modelling Three-Statement Financial Models Budgeting & Forecasting Cash Flow Forecasting Business Valuation (DCF, Comparable Companies & Transactions) Scenario & Sensitivity Analysis Startup Financial Models Investor & Board Reporting FP&A Support Data Analytics & Business Intelligence Power BI Dashboard Development Executive KPI Dashboards Financial & Operational Analytics SQL & Database Reporting ETL & Data Transformation Python Automation API Integrations (Xero, QuickBooks, CRM, ERP & Custom Systems) AI-Powered Financial Reporting My process Step 1: Discovery Call & Business Understanding Step 2: Define Scope, Deliverables & Timeline Step 3: Build the Financial Model, Dashboard or Analytics Solution Step 4: Review, Testing & Refinements Step 5: Final Delivery with Documentation & Ongoing Support We will be a great fit if you're thinking: ✔️ "I need a robust financial model for investors, lenders, or internal planning." ✔️ "I need budgeting and forecasting that I can actually rely on." ✔️ "I want executive dashboards that track the KPIs that matter." ✔️ "Our reporting process is manual and takes too much time." ✔️ "I need help analysing business performance and making better financial decisions." ✔️ "I want to automate financial reporting and connect data from multiple systems." ✔️ "I need someone who understands both finance and technology." I don't just build spreadsheets or dashboards. I build decision-support tools that help business owners, finance teams, and executives plan with confidence. If you're looking for someone who combines strong financial expertise with modern analytics and automation, I'd be happy to discuss your project. Warm regards, Lahiru H. P.S. Whether you need a financial model, Power BI dashboard, budgeting solution, business valuation, or automated reporting system, feel free to save my profile for future projects.

Bhavin is a qualified IT professional with experience in Microsoft Dynamics 365 CRM/Customer Engagement (CE) applications, SaaS Integration, System Configuration, System Administration, Power Platform Specialist, SQL programming, REST API Management, Application Support, Client Services, Platform Integration, Programming/Scripting. Current Certifications as follows: Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate Microsoft Certified: Power Platform App Maker Associate Microsoft Certified: Dynamics 365 Fundamentals (CRM) Microsoft Certified: Power Platform Fundamentals Microsoft Certified: Dynamics 365 Fundamentals (ERP)