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I’m a results-driven consultant with experience across strategy, technology, and entrepreneurship. As a former founder in the food industry and consultant in tech and business strategy, I help startups and growing companies refine their vision, build scalable systems, and execute with clarity. What I do: • Business & Growth Strategy • Go-to-Market Planning • Operations & Process Optimisation • Pitch Decks & Investor Materials • Market Research & Business Modelling I bring a practical, founder-minded approach — turning ideas into structured plans that drive results.

Can you sell faster than you can deliver? What's that costing you? If every yes you get leads to your team ready to pick up their pitchforks and rise against you, read on. I'm the operational other-half for rainmaker founders like you: sales and vision dominant, the one who can close the deal but avoids the operational side like the plague. I build the supply side of that equation, so growth feels like freedom, not a bigger fire. The pattern's the same everywhere I've worked. It's all in your head, so nothing moves without you. There's no single source of truth, so nobody can find anything when they need it. Nobody agrees on what "done" looks like, so every job runs differently depending on who's doing it. You say yes before you know if the team can actually deliver it, then everyone stays back fixing it. You haven't sat down and looked at your margins in a while. And every day is reactive: whatever's loudest wins, including your own next big idea. I find the actual bottleneck, not just the symptom you're feeling, and build the fix with you rather than handing you a report. Whatever we build gets documented and handed to your team with real authority to run it, so it's still standing whether I'm in the room or not. $600K to $2.4M in four years for one client. $300K to $1.2M in four months for another, once the fulfillment process actually worked. A $4M redevelopment delivered ahead of schedule and under budget. Sixty-plus staff hired and onboarded through a recruitment system built to run without me in the room. Three sites to six in twelve months, same team, same standard. I build with AI now too. Second brains, Obsidian vaults, Claude plugins and skills, and AI agents doing the manual work your team never had time for, so what I install keeps running long after I'm gone, at a fraction of what a full-time COO costs. Core Expertise: Business Strategy & Systems Design · Strategic Operations Leadership · Performance Optimization · Leadership Team Development · Process Engineering & Automation Sectors I've worked in: NDIS · Aged Care · Healthcare including medical · Fitness · Entertainment · Publishing · Professional services · Financial Services I take on a small number of clients at a time, on retainer, because I build this myself rather than handing you a deck and disappearing. If growth's starting to feel more like crisis management and not fun anymore, send me a message. - Miles Lunde What I've delivered: 🚀 4 x revenue growth in 4 months - $300k to $1.2m increase in monthly sales by fixing the fulfillment process 🚀 4× revenue growth in 4 years ($600K → $2.4M) through systematic scaling 🚀 $4M project redevelopment delivered ahead of schedule and under budget 🚀 10% COGS reduction through team redesign and automation 🚀 60+ staff hired and onboarded through purpose-built recruitment systems 🚀 Doubled business footprint (3 to 6 sites) in 12 months through scalable systems 🚀 $10M P&L accountability across multiple operating entities What makes this different in 2026: I now design my own custom systems. Using AI-augmented workflows, live dashboards, and automated pipelines, I deliver operational infrastructure faster and at a fraction of what a full-time COO costs. Clients keep what I build. It works without me. I have working expereince in using Claude, OpenAI, Vercel, Supabase, Apollo, Instantly, and Github. Shoot me a DM if this resonates with you, M Core specializations: Fractional COO, COO, Chief Operating Officer, Business Advisor, Business Consultant, Operations Systems Expert, Operations Strategist, Integrator, Systems Integrator, Executive Coach, Startup Operations Consultant, Scaling Expert, Fractional COO, Business Advisor, Operations Systems Expert, Integrator, Business Operations, Strategic Planning, Operational Planning, Organizational Design, Business Scaling, Workflow Optimization, Process Improvement, SOP Development, KPI Development, Leadership Team Development, Staff Recruitment & Management, EOS Integrator, Scaling Up, Performance Optimization, Operational Efficiency, Project Management, Change Management, Business Process Mapping, Operational Frameworks, Team Accountability Systems, Monday, ClickUp, Notion, Dashboard Reporting, AI Operations.

Customer satisfaction is my number one priority! I don’t consider the work done until you are fully happy with the result. I am flexible, honest, and professional in everything I do. I always strive to meet your standards and expect the same from you. I have been working as a freelancer since early 2019 and I enjoy working with diverse organisations and industries. I have established a loyal customer base and I am always excited for new challenges. I am a reliable and efficient worker with a positive mindset and a keen eye for detail. I can assist you with:- • Conversion to MS Word template of a PDF or InDesign file • Document branding templates - based on your brand guidelines or material • Define Stylesheet/s, including list styles and hierarchical numbered headings • Customise or fix templates that you have made or purchased • Applying text formatting, or reformatting • Ensuring consistency in formatting across multiple documents • Setting up automatic Table of Contents, headers and footers, page numbering • Creating existing document/s into templates • And much more! I have earned respect for my work ethic and professionalism. I always maintain confidentiality and pay attention to the smallest details. ✅ Document branding based on your brand guidelines/designs ✅ Microsoft Word Formatting Designing - 30+years experience ✅ Microsoft Office (Word - PowerPoint - Excel) ✅ PDF Conversion ✅ Fillable PDF Form ✅ Editable PDF Form ✅ Proofreading ✅ Dictation/Transcriptions I’m always happy to hear from you and answer any questions you may have about my work. If you’re interested in working with me, please invite me to your job post so we can chat and figure out the details. I’m excited to collaborate with you on your project! 👉 RECENT CLIENT FEEDBACK: 👇 ➡Neal Thompson: I had a badly compromised Word manuscript that had been mishandled by Amazon publishing (Createspace) in such a way that whole chapters had footnotes that would not renumber when new notes were added. I spent nearly two hours working with a technician from Microsoft, but he was unable even to determine why this was happening. I sent the manuscript to Janelle, and she spent considerable time just finding the problem: whole chapters had footnotes that were coded as regular text rather than footnotes. She was able to find and correct this even though both Amazon and Microsoft had been unable to do so. And her final invoice was exceedingly reasonable given her efforts. I could not be happier with her services and would recommend her to anyone needing expert word processing assistance. ➡Carly Mitchell: Janelle's time was highly appreciative by us as she did not mind all the extra contact from us, or who she was dealing with changed mid point - and she delivered at AAA class with a fast response time - Always!!

Hey There! I am an experienced Business / Finance professional born and raised in Sydney, Australia. I'm tertiary qualified having received a Bachelor of Business Majoring in Finance. I've worked with world renowned companies earning +$100 million in revenue per year and have helped Private Equity businesses to produce quality Business Modeling & Business Analysis. You probably have a great idea for your business and have the drive that's required to make it successful - but do you really understand all the intricate parts that go into properly planning and running a business? Here's the thing: No one can be an expert at everything, running and growing a business takes multiple different skill sets that are just impossible for one person to know. Whether it's Financial Modeling, Market Research, Business Writing or Financial Projection, the skills required to prepare your business for success are intricate and hard to come by. Benjamin Franklin once said "By failing to prepare, you are preparing to fail”, and if there's one person you should listen to it's probably Benjamin Franklin. Are you confident that you - all by yourself - have the skills to make your business successful? Do you understand proper Business Planning & Strategy? Okay! Think of me as your guiding light! Don’t just take my word for it, take a look at my glowing reviews below from my past clients on Upwork. Whether you need Venture Capital Consulting, Startup Consulting or just a Researcher to help better understand the market, reach out to me today and let's have a quick call about your business or project!

Experienced in Business Analysis, Project Management, and Process Improvement. Skilled in requirements gathering, stakeholder engagement, process modelling, business documentation, and Agile project delivery. Experienced in analysing business processes, translating business needs into functional requirements, and supporting digital transformation initiatives through data-driven decision-making. Proficient in BPMN, Jira, Microsoft Project, Visio, Power BI, and business process analysis. Passionate about leveraging technology and business insights to improve operational efficiency, solve business problems, and deliver value-driven solutions.

• A seasoned IT expert with 25 years of experience working in Technical Business Analysis & Solution Designing areas for top enterprises worldwide such as Ericsson, Huawei, Vodafone, Orange & Optus. • Expert in bridging the gap between business & technical teams by leading workshops to gather requirements/as-is and then work towards the solution/to-be (End to End). • B.SC in Computer Science + Many IT related training/certifications such as, TOGAF, Scrum, Six Sigma, eTOM, AWS, MS PowerBI etc • Implemented/worked on many multi-million Digital transformation, System Upgrades, Data Migration & Reporting solutions worldwide. • Australian & Egyptian citizen, based in Sydney and/or Cairo to cater for different time zones.