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Most founders bring me in when revenue is growing but the business is starting to crack underneath it. Reporting is unreliable. Cashflow is unclear. The CRM is leaking. The team is busy but nothing is quite landing. And you're still stuck in the middle of everything. What you need isn't a consultant who talks strategy from a distance. You need someone who actually comes in, takes the wheel on day-to-day operations, actively manages the team, and gets things moving. That's what I do. I've built and scaled my own business to £10M revenue at 30% EBITDA before exiting, and held VP roles at Getty Images and Kodak. Because I have over 25 years of commercial leadership experience, I don't need an extensive ramp-up period. I've seen almost every operational bottleneck before, which means I spot leaking revenue faster and stabilise teams quicker. The work I'm most proud of is the hands-on stuff inside growing companies — fixing the operational chaos that builds up when a business scales faster than its systems. Where I typically focus * Team accountability & operating rhythm: Managing day-to-day delivery, running stand-ups, and leading the team so performance stops depending on you. * Cashflow forecasting & P&L visibility: Making sure you always know exactly where you stand financially. * CRM & revenue pipeline rebuilds: Tightening conversion tracking so leads don't fall through the cracks. * KPI dashboards & reporting: Creating practical data systems that actually support real-time decisions, not just tick a box. Recent work includes rebuilding CRM and revenue pipelines into a single operating model, improving follow-up discipline, managing remote teams, and installing reporting systems to support multi-million revenue growth. I work best with decisive, growth-minded founders in SaaS, e-commerce, and service businesses who are ready to hand over the day-to-day to someone who'll roll their sleeves up and drive it. If that's you, we'll hit the ground running. Core areas Fractional COO · Operational Leadership · Team Management · Revenue Operations · CRM Architecture · Financial Systems & Forecasting · KPI Dashboards

If you're running an eCom brand or a performance marketing agency, your hiring problem isn't just finding people. It's figuring out who to hire next, whether your team structure still makes sense at your current revenue, and how to stop losing ground every time someone leaves. I've been in it. 🏆 Currently Director of HR for 8-figure eCom brands in the US health & wellness space 🏆 Helped a $5M eCom operator grow their team from 20 to 150 — scaling the business to $50M in 3 years I don't just recruit. I help you build the team your next revenue stage actually needs. What I offer: 🔶 Recruitment — one-time placement for the role you need filled now 🔶 Org Architecture — monthly retainer to design, sequence, and scale your team as your brand grows Brands I've worked with 🛒 Enclave Bioactives · Konscious Keto · GTE Brands · GT Ecom BV · Savelix · and more Roles I hire across the eCom & agency world 🔍 Marketing · Customer Service · Creatives & Design · IT & Tech · Operations · Finance If your team can't keep up with where your brand is going — that's exactly where I come in.

Industrial Engineer with a strong background in e-commerce, digital marketing, operations, and project management within fast-paced agency environments. I specialize in turning strategy into execution, leading cross-functional teams to deliver paid advertising, UGC, website, and lifecycle marketing initiatives on time and at scale. With hands-on experience managing multiple DTC brands simultaneously, I bring structure, clarity, and momentum to complex workflows. Known for streamlining processes, improving team efficiency, and removing bottlenecks, I thrive in Agile (Scrum) environments and partner closely with creatives, channel leads, and clients to ensure alignment and performance. Data-driven, detail-oriented, and highly collaborative, I focus on building systems that help teams deliver consistently and sustainably.

As a Top Rated Dynamic Virtual Manager on Upwork, I have a proven track record of success with over 5 years of experience, 49 jobs completed, and nearly 10k hours logged with over $70k earned. My background as an HR and Admin specialist spans diverse industries like healthcare, education, e-commerce, tech, construction, and BPO. I am an expert at orchestrating projects, recruiting top-tier talent, and fine-tuning every workflow to perfection. Let's leverage my extensive experience to build the operational backbone your business needs to thrive. 🏆 Core Competencies & Services 🏥 Healthcare Business Development & Growth -Client Outreach & Partnerships: Driving business growth by identifying, establishing, and nurturing relationships with clients in the US education system. -Clinician & Therapist Recruitment: Sourcing, screening, and hiring specialized healthcare professionals to support company expansion. -Electronic Health Records (EHR) & HIPAA Compliance: Maintaining and managing digital health records while ensuring HIPAA regulations and data security standards are met. 🗂 HR & Administrative Management -End-to-End Recruitment: Sourcing, screening, interviewing, and offer management, with a specialty in clinical and professional roles. -Onboarding & Training: Developing and executing employee orientation and initial training programs. -Performance & Policy: Conducting performance evaluations, updating company policies, and managing documentation. -Data & File Management: Creating and maintaining organized digital databases and file systems. -Scheduling & Coordination: Managing calendars, meetings, and complex event logistics. 📈 Business Operations & Growth -Customer Success & Business Development: Building and nurturing B2B and B2C relationships. -Advanced Social Media & Marketing: Creating and managing content, running paid campaigns (including Facebook Ads), scheduling posts, tracking analytics, and engaging with audiences to build brand presence. -eCommerce & Campaign Management: Handling product listings, order management, and campaign coordination. -Project Management: Coordinating team members, tracking deadlines and progress, and ensuring projects are delivered flawlessly from start to finish. -Content Creation: Writing and editing professional documents, resumes, and knowledge base articles. 🎨 Creative & Digital Skills -Graphic Design: Creating visual assets for social media and marketing using tools like Canva. -Video & Photo Editing: Basic editing for promotional content and tutorials. -Online Research & Data Entry: Efficiently gathering and organizing critical information. -Data Analysis & Business Intelligence: Tracking key performance indicators (KPIs) and creating visualization dashboards to provide actionable insights for business growth.

I help founders and business owners bring structure, clarity, and consistency to their operations so the business runs smoothly without everything depending on them. For the past 4+ years, I have worked directly as a right hand to a CEO, supporting both strategy and day-to-day execution. I have been involved in building and managing operations from the ground up, including systems, team coordination, and workflow execution. I have experience managing remote teams and handling full operational support in a fast-paced environment, including payroll, client onboarding, reporting, and internal coordination. Here is what I can help with: ✔ Daily operations and workflow management ✔ Remote team coordination and task oversight ✔ CRM management (ClickFunnels, Credit Repair Cloud, HubSpot) ✔ Process improvement and system organization (Trello, Asana) ✔ Payroll and basic accounting support (QuickBooks) ✔ Executive assistance and calendar management ✔ Reporting, tracking, and performance updates I am very comfortable working with founders who need someone reliable, proactive, and able to take ownership of execution without constant supervision. I focus on making sure things get done properly, systems stay organized, and nothing falls through the cracks. If you need someone who can step in, take control of operations, and support your business in a dependable way, I am ready to help.

Your agency is growing. But so is the chaos. I help overwhelmed agency founders streamline their operations so they can spend less time managing the day to day and more time leading a growing agency. With 6+ years of experience partnering with agency owners, I've seen the same challenges come up over and over again. • Does it feel like your agency can't move without you? • Your team relies on you for answers. • You're the one chasing deadlines and checking on every project. • Clients reach out to you because they know you'll have the answer. • Instead of focusing on growth, you're stuck managing the day to day. SELECTED PROJECTS 1. Rcompmedia | Digital Marketing Agency When I joined this agency, they were primarily a Wix web design agency with ClickUp already in place, but the system wasn't being used consistently. After auditing their workflows, I simplified their project templates, standardized processes, and led team training to improve adoption. As operations became more structured, the agency expanded beyond web design and now offers SEO, social media management, paid ads, branding, and other digital marketing services. 2. Workwear Uniforms | eCommerce Audited their order request process and identified communication gaps caused by scattered information. Designed a centralized request system with automated task assignments, giving the team a single source of truth, improving turnaround times, and reducing missed requests and delivery delays. 3. Corsina | Social Media Agency The founder wanted one central system instead of juggling information across emails, Slack, and scattered SOPs. After auditing their existing processes, we consolidated everything into ClickUp, simplified more than 30 SOPs into a streamlined documentation system, and built a centralized workspace with dashboards and a client approval process. The result was a more organized operation with better visibility for both the team and clients. HOW I CAN SUPPORT YOUR AGENCY • Build practical systems your team will actually use • Streamline operations and daily workflows • Lead projects from planning to delivery • Optimize and customize ClickUp workspaces • Create SOPs that are simple and easy to follow • Improve team accountability and collaboration • Manage client communication and stakeholder expectations • Coordinate designers, developers, marketers, and project managers • Build dashboards for visibility and reporting • Identify bottlenecks and improve operational efficiency • Automate repetitive processes to save time • Support your team with onboarding and process training WHAT'S LIKE TO WORK WITH ME 1. Let's Get to Know Each Other I usually like to start with a discovery call, but if you prefer a quick chat, that's completely fine too. This is our chance to understand your agency, talk through your challenges, and see if we're the right fit. Sometimes the solution is operations support. Sometimes it's improving your systems. We'll figure it out together. 2. I'll Treat Your Business Like It's My Own Once we start working together, I'll be more than just another freelancer. I'll be someone who's genuinely invested in helping your agency succeed. I'll take ownership, stay proactive, and look for ways to make your day to day operations easier. 3. Simple Always Wins I believe the best operations are the ones that are easy to follow. I don't like overcomplicated systems or unnecessary tools. If we can keep things simple while helping your team work better together, that's exactly what we'll do. 4. I'm Here for the Long Run As your agency grows, your operations will need to grow too. I'll continue looking for ways to improve your workflows, support your team, and help your business run as smoothly as possible. Let's build an agency that runs smoothly, supports your team, and gives you the freedom to focus on growing the business. ☕️ Kate