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Profile Overview John Rey Wesin, a Top Rated Freelancer with over 13 years of BPO experience, has successfully delivered 30+ VoIP and telephony projects for global clients. Renowned for speed, precision, and reliability, I am a VoIP & Unified Communications Specialist dedicated to providing swift and reliable telecommunication solutions. My career, which began as a Frontline Agent and progressed to a Team Lead, has refined my skills in balancing customer experience with technical resolution, earning recognition as one of the top RingCentral Technical Representatives. What I Offer on Upwork: BPO / Call Center Career (2009–2022) Career Progression: Promoted from Frontline Agent to SME, then to Team Lead. Frontline Agent: Provided support for high-volume US accounts; consistently ranked in the Top 10% CSAT scores. SME / Technical Mentor: Became SME after 2 years for expertise in VoIP & network troubleshooting; handled escalations, provided floor support, and trained 50+ agents. Team Lead: Managed 15-20 agents; improved team resolution rate by 25% and reduced handling time by 15%. Recognized as a Top RingCentral Technical Representative. VoIP & Unified Communications Specialist | RingCentral, Vonage, eVoice, Zoom Phone (2023–2025) VoIP Expertise: Successfully executed projects involving RingCentral, Vonage, eVoice, and Zoom Phone, proficient in SMS compliance, auto attendants, call flows, voicemail, and team training. Proven Track Record: Known for achieving 5.0-star ratings due to my professionalism, reliability, and clear communication. I consistently deliver results from setup to full operational status within 24-48 hours. Educational Approach: My leadership philosophy includes not just configuration but empowering teams through knowledge transfer and training, ensuring long-term client success. Flexible Collaboration: Adaptable to US-friendly hours and skilled in engaging with both executive leadership and frontline staff. ✅ Highlights with Client Feedback RingCentral SMS & Auto Attendant Setup: Resolved SMS registration in one attempt after 30+ client attempts; achieved zero downtime. ⭐ “John handled intricate configurations with zero downtime.” VoIP Implementations & Management: Developed call flows, greetings, voicemail, port-ins, and led team training. ⭐ “Super professional and reliable.” ⭐ “Encouraged me to learn the setup during our calls—knowledge transfer plus results.” eVoice & Zoom Phone Projects: Completed account setups within 24 hours; effectively trained non-technical staff. ⭐ “Clear and concise in explaining technical setups.” Long-Term Retainers (2024–Present): Continuous support, monitoring, and troubleshooting for RingCentral & Vonage. ⭐ “Knowledgeable and dependable—my go-to for VoIP.” Why Clients Hire Me: Proven Results: Rapid deployment of SMS/auto attendant systems in 24–48 hours. Trusted Experience: Consistently rated 5.0 ⭐ for professionalism, reliability, and clarity. Leadership Mindset: Beyond configuration—I train and transfer knowledge to teams. Adaptability: US-friendly hours; effective with both executives and frontline staff. Entrust not just your VoIP but all your technical needs to a specialist who values results, reliability, and strategic solutions. Whether for one-time projects or ongoing support, I am committed to exceeding expectations with solutions tailored to your unique needs.

Pursues challenging career from a progressive organization that provides an opportunity to leverage technical skills and abilities in the field of Network, Systems and Security.

Senior Network Engineer specializing in Juniper and Cisco networks, with hands-on experience across ISP, telecom, enterprise, broadband, wireless, and data center environments. I help businesses and network teams design, configure, troubleshoot, and implement reliable network solutions — from enterprise networks and wireless infrastructure to large-scale service-provider environments. Areas I Can Help With • Network Design & Troubleshooting — Enterprise, ISP, Telecom, Broadband, Wireless & Data Center • Juniper & Cisco — MX, QFX, EX, SRX and Cisco enterprise/service-provider platforms • Enterprise Wireless & Access Points — Wireless LAN, Access Point deployment, configuration, troubleshooting, RF/connectivity issues and enterprise Wi-Fi infrastructure • Juniper Mist — Mist Cloud, AP deployment and configuration, wireless troubleshooting, WLAN configuration, monitoring, client connectivity analysis and network visibility • Routing & MPLS — BGP, OSPF, IS-IS, MPLS, L3VPN, VRF, LDP and routing policies • BNG & Broadband — BNG, PPPoE, IPoE, CGNAT, NAT64, IPv4/IPv6 and subscriber networks • EVPN & Data Center — EVPN/VXLAN, EVPN-VPLS, VPWS, VXLAN and Leaf-Spine networks • Multicast & MVPN — PIM, IGMP, Multicast, MVPN and multicast troubleshooting • AAA & Subscriber Services — RADIUS, AAA, subscriber authentication and IP address management • Network Implementation — Network optimization, Proof of Concept (POC), migration, commissioning and production support I have hands-on experience commissioning large-scale Juniper ISP deployments, including 17 MX960 routers for an IPoE CGNAT upgrade and 20 MX960 routers for a BNG/CGNAT hardware upgrade. I hold JNCIP-SP, JNCIP-ENT, JNCIP-SEC, and JNCIP-DC certifications and focus on delivering practical, reliable solutions that work in real-world production environments. Whether you need help troubleshooting a network issue, configuring Juniper or Cisco equipment, deploying enterprise wireless and access points, managing Juniper Mist, designing an enterprise or ISP network, or implementing a complete network solution, I can help.

L1 and L2 IT support | Telecom Engineer | CAD Draftsman | GIS Specialist | Fiber Optic Design - Network Monitoring & Alarm Management: real-time surveillance of backbone, transport, and data center networks • Incident & Trouble Ticket Management: creating, tagging, escalating, and closing tickets against SLA/KPI targets • First-Level Troubleshooting: isolation of alarms, outages, and service degradations across multi-vendor systems • Cross-Team Coordination: collaborating with field operations, IT, and vendor teams to resolve customer-impacting issues • Multi-Vendor Network Operations: Cisco, Arista, Juniper, H3C, Huawei; OTN, DCI, and backbone transport networks • Documentation & Reporting: incident logs, shift handover reports, and KPI/performance documentation • Systems: Linux and Cisco environments, cloud/hybrid infrastructure (AWS, GCP, Azure), IPv4/IPv6 • As-built plans, permitting drawings, and HLD KMZ point generation • Fiber optic CAD drawings, plans, and design • OSP/ISP fiber network architecture and route planning • Routing & switching fundamentals (Cisco/CCNA-level) for network infrastructure context • Subnetting, IP addressing, and network troubleshooting Tools & Software: Vetro Fibermap · IKE GPS · ArcGIS Pro · Google Earth Pro · AutoCAD Map 3D · AutoCAD 2D 2024 · FROGS Frontier Background: Bachelor’s Degree, Rizal Technological University. I bring both hands-on CAD/GIS drafting skill and a working understanding of network engineering principles, so drawings and designs I produce align with real network requirements — not just visual accuracy. I value honesty, clear communication, and reliable turnaround. Let’s talk about your project.

I have been in network engineering and operations since 2014. Experienced in Network Engineering which corresponds to implementation, troubleshooting, optimization, integration and managing various network infrastructure, not limited to IP backbone network of the largest Service Provider in the Philippines (Smart Communications, INC.), enterprise networks, Cisco hosted collaboration solutions, and one of the largest BPO companies globally. * Adaptable to new technologies. * In depth network troubleshooting skills. * Able to work under pressure and with minimum supervision. * Has a great attitude towards work. Knowledge and Skills: * EIGRP, OSPF, BGP, MPLS, L3VPN, VRF, HSRP, Cisco SD-WAN, Cisco NGFW firewall, Palo Alto Firewall, Juniper switches, and Arista Routers/Switches/Wireless devices. * Ability to comprehend and create complex network maps and drawings in standard design tools (i.e. Visio or draw.io) License/Certifications: * Registered Electronics and Communications Engineer (Dec. 2013) with license no.: 0056129 * Cisco Certified Network Professional (CCNP) routing and switching: CSCO12602605 * Cisco Certified Design Professional (CCDP): CSCO12602605

Currently Im Working as Network Team Lead For BPO Company As a Team Lead network engineer I'll have responsibility for setting up, developing and maintaining computer networks within an organisation or between organisations. You'll offer support to users, who can be staff, clients, customers and suppliers, and troubleshoot any problems that arise. I aim to ensure the integrity of high availability network infrastructure to provide maximum performance for your users. establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards design and implement new solutions and improve resilience of the current environment maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation undertake data network fault investigations in local and wide area environments using information from multiple sources secure network systems by establishing and enforcing policies, and defining and monitoring access support and administer firewall environments in line with IT security policy report network operational status by gathering and prioritising information and managing projects upgrade data network equipment to the latest stable firmware releases configure routing and switching equipment, hosted IP voice services and firewalls provide remote support to on-site engineers and end users/customers during installation provide remote troubleshooting and fault finding if issues occur upon initial installation undertake capacity management and audit of IP addressing and hosted devices within data centres liaise with project management teams, third-line engineers and service desk engineers on a regular basis speak to customers via email and phone for initial requirement capture.