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Currently working as a Senior Network Engineer at Commverge Solutions Ph, INC. • Commissioned 17 MX960 Juniper Routers for the IPOE CGNAT Hardware Upgrade Project, for the additional capacity of the client's Broadband network services. • Commissioned 20 MX960 Juniper Routers for the BNG/CGNAT Hardware Upgrade project, ensuring they meet the necessary performance and reliability requirements. • Acted as an SME for Globe's APN DNS, IMS DNS, BNG/CGNAT, and IPOE CGNAT while being involved in continuous support activities and relationships with customers and vendors ensuring the delivery of support according to the service level agreement. • Participated in project development work for Network and System infrastructure business solutions • Manage and implement the project setup of the customer service request. • Create and implement test plans and acceptance procedures. • Understanding the product/offer value proposition and ability to operationalize it for customers and customer teams. • Carry out maintenance, troubleshooting activities, analysis, and calibration of test systems, fixtures, equipment, and software. • Manage and support tickets of customer-related issues regarding their subscriber accounts and plans • Troubleshoot raised tickets issued by the client regarding traffic degradation, DDoS attack, and alarms generated on the edge routers of the client

Top Rated Plus, Experienced Network Engineer & Network Operations Manager With ⭐️ over a decade ⭐️ of experience in network engineering and operations, I bring a wealth of expertise to meet your business needs. As a seasoned Network Engineer, I have successfully handled clients across the globe, ensuring robust and efficient network solutions. ▶︎ PROFESSIONAL BACKGROUND: Former Global Network Operations Manager at one of the largest BPOs worldwide. Led a team of network professionals to manage and optimize global infrastructures. ▶︎ SPECIALIZATIONS: 1. ⭐️ Unifi/Ubiquiti: Cloud gateways, routers, switches, access points, and cameras. 2. Cisco: Routers, switches, access points, firewalls (ASA and FTD), ISE, SD-WAN, DUO, and Umbrella. 3. ⭐️ VPN Expertise: AnyConnect, Secure Client, Wireguard, OpenVPN, IPSec VPN, and SSL VPN. 4. Meraki: Access points, switches, and routers. 5. Palo Alto Firewalls 6. Sonicwall Firewalls 6. Linux Servers 7. Synology NAS ▶︎ CERTIFICATIONS: ✅ CCNP ✅ CCNA Security ✅ Lean Six Sigma Yellow Belt ▶︎ WHY CHOOSE ME? Proven track record of delivering high-quality network solutions. Extensive experience with a variety of network technologies and platforms. Committed to providing exceptional service and support to ensure your network's success.

I am a licensed Electronics Engineer from Mapua Institute of Technology, with extensive experience in network operations, IT support, and project management. I also have several industry certifications, including Electronics Technician (2015), CCNA (2019), CCNP Encore (2020), CCNP Enterprise (2023), and Microsoft Azure Fundamentals (2020). Professional Background Throughout my seven years in the BPO industry, I have continuously expanded my skill set and achieved significant milestones. My journey began as a Project Manager at Mitsubishi Electric, where I developed essential project management skills. Fueled by my passion for IT, I transitioned to Accenture, where I spent three years as an IT Support Specialist, providing Level 1 and Level 2 support for technical and account-related issues, particularly within Microsoft Office 365. I have become proficient in tools such as Sophos, RingCentral, ServiceNow, and Salesforce. In addition to my corporate roles, I worked as a freelance IT support contractor for three years, specializing in server, network, and application monitoring. I utilized platforms like ConnectWise Automate, SolarWinds, and Zabbix to provide troubleshooting across operating systems such as MacOS, Linux, and Windows. I also have hands-on experience with Bitrix24 CRM, Zoom management, and Google Workspace. As a Network Operations Center (NOC) Engineer at Continuum Global Solutions, I developed expertise in managing Cisco firewalls, switches, ASA configurations, and leading outage bridge sessions. My role involved monitoring devices via SolarWinds, troubleshooting network issues, and collaborating with network vendors to ensure continuous service. Security Analyst Experience: In addition to my network operations expertise, I also have solid experience in network security and firewall management. I have worked with a range of security solutions and protocols, including: Palo Alto Firewalls for robust security and traffic filtering OpenVPN and WireGuard for secure VPN configuration and troubleshooting GlobalProtect for VPN and secure remote access solutions Multi-Factor Authentication (MFA) systems to enforce additional layers of security in cloud and network environments Additional Experience in MSP Tools: I have extensive experience with various Managed Service Provider (MSP) tools, ensuring proactive monitoring and seamless system management. These tools include: NinjaRMM for remote monitoring and management of client devices HaloPSA for managing IT service requests, ticketing, and task automation ConnectWise Manage for streamlining IT service delivery and managing tickets M365 for troubleshooting, managing, and maintaining Microsoft 365 environments Proofpoint for email protection and security Key Skills & Expertise: Network Security: Palo Alto Firewalls, OpenVPN, WireGuard, GlobalProtect, MFA Network Monitoring: SolarWinds, Zabbix, ConnectWise Automate IT Support: Microsoft Office 365, Sophos, RingCentral, ServiceNow, Salesforce Cloud Solutions: Microsoft Azure, Google Workspace MSP Tools: Ninja RMM, HaloPSA, ConnectWise, M365, Proofpoint Networking: Cisco firewalls, switches, ASA configurations, MPLS, network troubleshooting Project Management: Leading teams, creating and managing projects Virtual Assistant: Task management, CRM systems, calendar management, email correspondence With a proven track record of providing reliable IT support, managing network operations, and ensuring robust security across multiple platforms, I am prepared to take on new challenges and contribute to the success of your organization. I look forward to bringing my skills in network management, security analysis, and MSP tools to your team.

I have been in network engineering and operations since 2014. Experienced in Network Engineering which corresponds to implementation, troubleshooting, optimization, integration and managing various network infrastructure, not limited to IP backbone network of the largest Service Provider in the Philippines (Smart Communications, INC.), enterprise networks, Cisco hosted collaboration solutions, and one of the largest BPO companies globally. * Adaptable to new technologies. * In depth network troubleshooting skills. * Able to work under pressure and with minimum supervision. * Has a great attitude towards work. Knowledge and Skills: * EIGRP, OSPF, BGP, MPLS, L3VPN, VRF, HSRP, Cisco SD-WAN, Cisco NGFW firewall, Palo Alto Firewall, Juniper switches, and Arista Routers/Switches/Wireless devices. * Ability to comprehend and create complex network maps and drawings in standard design tools (i.e. Visio or draw.io) License/Certifications: * Registered Electronics and Communications Engineer (Dec. 2013) with license no.: 0056129 * Cisco Certified Network Professional (CCNP) routing and switching: CSCO12602605 * Cisco Certified Design Professional (CCDP): CSCO12602605

I’m a network engineer with over 9 years of experience in managing, optimizing, and securing complex network infrastructures in global environments. Professional Background: I offer end-to-end network solutions—from setup to optimization—designed to give your business uninterrupted performance, top-tier security, and long-term stability. Specializations: 1. Cisco Technologies (Routers, Switches, Firewalls - ASA, ISE, SD-WAN, VPN - AnyConnect) 2. Juniper (Routers and Switches) 3. Arista (Routers and Switches) 4. Meraki (Switches and Access Points) 5. Palo Alto Firewalls 6. Fortigate Firewalls 7. Linux Servers 8. VMWare vCenter Certifications: 1. CCNP Enterprise 2. CCNA Security and Data Center 3. AWS Cloud Practitioner If you’re looking for a reliable professional to manage your network, resolve technical challenges, and strengthen your infrastructure's security and efficiency, let’s connect.

Profile Overview John Rey Wesin, a Top Rated Freelancer with over 13 years of BPO experience, has successfully delivered 30+ VoIP and telephony projects for global clients. Renowned for speed, precision, and reliability, I am a VoIP & Unified Communications Specialist dedicated to providing swift and reliable telecommunication solutions. My career, which began as a Frontline Agent and progressed to a Team Lead, has refined my skills in balancing customer experience with technical resolution, earning recognition as one of the top RingCentral Technical Representatives. What I Offer on Upwork: BPO / Call Center Career (2009–2022) Career Progression: Promoted from Frontline Agent to SME, then to Team Lead. Frontline Agent: Provided support for high-volume US accounts; consistently ranked in the Top 10% CSAT scores. SME / Technical Mentor: Became SME after 2 years for expertise in VoIP & network troubleshooting; handled escalations, provided floor support, and trained 50+ agents. Team Lead: Managed 15-20 agents; improved team resolution rate by 25% and reduced handling time by 15%. Recognized as a Top RingCentral Technical Representative. VoIP & Unified Communications Specialist | RingCentral, Vonage, eVoice, Zoom Phone (2023–2025) VoIP Expertise: Successfully executed projects involving RingCentral, Vonage, eVoice, and Zoom Phone, proficient in SMS compliance, auto attendants, call flows, voicemail, and team training. Proven Track Record: Known for achieving 5.0-star ratings due to my professionalism, reliability, and clear communication. I consistently deliver results from setup to full operational status within 24-48 hours. Educational Approach: My leadership philosophy includes not just configuration but empowering teams through knowledge transfer and training, ensuring long-term client success. Flexible Collaboration: Adaptable to US-friendly hours and skilled in engaging with both executive leadership and frontline staff. ✅ Highlights with Client Feedback RingCentral SMS & Auto Attendant Setup: Resolved SMS registration in one attempt after 30+ client attempts; achieved zero downtime. ⭐ “John handled intricate configurations with zero downtime.” VoIP Implementations & Management: Developed call flows, greetings, voicemail, port-ins, and led team training. ⭐ “Super professional and reliable.” ⭐ “Encouraged me to learn the setup during our calls—knowledge transfer plus results.” eVoice & Zoom Phone Projects: Completed account setups within 24 hours; effectively trained non-technical staff. ⭐ “Clear and concise in explaining technical setups.” Long-Term Retainers (2024–Present): Continuous support, monitoring, and troubleshooting for RingCentral & Vonage. ⭐ “Knowledgeable and dependable—my go-to for VoIP.” Why Clients Hire Me: Proven Results: Rapid deployment of SMS/auto attendant systems in 24–48 hours. Trusted Experience: Consistently rated 5.0 ⭐ for professionalism, reliability, and clarity. Leadership Mindset: Beyond configuration—I train and transfer knowledge to teams. Adaptability: US-friendly hours; effective with both executives and frontline staff. Entrust not just your VoIP but all your technical needs to a specialist who values results, reliability, and strategic solutions. Whether for one-time projects or ongoing support, I am committed to exceeding expectations with solutions tailored to your unique needs.