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⭐️ Reliable support for founders who don’t want to babysit I help e-commerce brands manage customer support efficiently while keeping operations organized behind the scenes. From handling high-volume inboxes to resolving order issues and preventing chargebacks, I focus on creating a smooth customer experience without requiring constant oversight. I have hands-on experience supporting growing Shopify brands using tools like Zendesk, Gorgias, Re:amaze, Front, and Shopify. I manage email and chat support, coordinate with fulfillment partners, resolve shipping and account-related concerns, and help maintain organized support workflows during busy periods. Beyond daily customer support, I also support workflow organization through macros, tagging systems, routing rules, and basic automations inside Gorgias and Re:amaze to help reduce repetitive tasks and improve response efficiency. I’m especially comfortable working in fast-paced e-commerce environments where strong communication, problem-solving, and operational support directly impact customer satisfaction and brand reputation. ⭐️ What I Can Help With Customer Experience Management • Email, chat, and ticket support via Gorgias, Re:amaze, and Front • Managing high-volume support inboxes efficiently and accurately • De-escalating frustrated customers and resolving issues professionally • Handling refunds, replacements, cancellations, and order modifications • Supporting ecommerce workflow optimization through macros, tagging systems, routing rules, and basic automation setup in Zendesk, Gorgias and Re:amaze Ecommerce Operations Support • Shopify order management and troubleshooting • Address updates, order edits, and customer account assistance • Coordination with suppliers, fulfillment partners, and internal teams • Monitoring operational issues such as shipping delays, tracking problems, and delivery concerns Fulfillment & Logistics Support • Working with fulfillment partners like ShipBob • Investigating shipment delays, lost packages, and tracking issues • Communicating with logistics teams to resolve delivery-related concerns efficiently Subscription Support • Managing customer subscriptions through Recharge, Seal, and similar platforms • Updating billing details, skipping orders, processing cancellations, and resolving subscription-related concerns • Familiar with subscription retention workflows and cancellation handling Account Health & Risk Management • Chargeback monitoring and dispute response preparation • Refund decision handling with customer experience and business impact in mind • Customer retention and issue resolution to help reduce disputes and escalations ⸻ ⭐️ Tools & Platforms Zohodesk Salesforce Shopify Gorgias Re:amaze Front Helpscout ShipBob Recharge Seal / subscription platforms Google Workspace Slack Seal Discord Shipstation zendesk Asana Rise.ai

Hello, I'm MARY, your 🌟 Expert Customer Support, Chargeback Management, and Administrative Assistant Extraordinaire 🌟 As a seasoned Virtual Assistant, I specialized in providing exceptional ✨👨‍👨‍👦‍👦 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 - 𝙀𝙈𝘼𝙄𝙇 & 𝙇𝙄𝙑𝙀 𝘾𝙃𝘼𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 ✨👨‍👨‍👦‍👦 𝙂𝙀𝙉𝙀𝙍𝘼𝙇 𝙑𝙄𝙍𝙏𝙐𝘼𝙇 𝘼𝙎𝙎𝙄𝙎𝙏𝘼𝙉𝙏 With years of experience in delivering top-notch customer support and admin tasks, I am committed to helping businesses thrive by providing exceptional support and ensuring seamless operations. Let me be your go-to Virtual Assistant with expertise in managing your workload and a wide range of skills to take your business to new heights! 🌟 Ecommerce Customer Support /Re-Amaze/Zendesk/Gorgias Email Support/Chat Support I specialize in delivering outstanding customer support, resolving issues efficiently, and ensuring a seamless experience for e-commerce and dropshipping businesses. My dedication to providing exceptional service has consistently led to high customer retention and glowing feedback. As a Customer Support Manager, I maintain a 95%+ satisfaction rate by swiftly addressing inquiries, managing refunds, sharing tracking details, and ensuring smooth order fulfillment, all while handling email communication professionally and effectively. I expertly manage customer profiles and update information on Shopify, ensuring accurate data and streamlined support processes. With a proactive approach to issue resolution, I build trust and foster positive relationships, enhancing the overall customer experience and driving satisfaction at every step. Social Media Assistant Check messages, comments, likes, and shares Respond to messages and comments Delete or hide offensive or inappropriate comments Chargeback and Dispute Manager Helping merchants prevent and resolve fraud and chargebacks Chargeback presentments by gathering compelling evidence to win the cases. Resolving PayPal and Shopify chargeback and disputes Customer Service Excellence: With extensive experience in customer service, I have honed strong communication and problem-solving skills to consistently deliver high-quality support. My ability to handle inquiries and resolve issues promptly has earned me a reputation for excellence, leading to increased customer loyalty and positive feedback. In addition to my customer service background, I've proactively pursued opportunities to upskill and bolster my capabilities as a virtual assistant. I've enrolled in specialized Virtual Assistant Training programs to refine my skill set and stay abreast of the latest industry trends and best practices such as General Virtual Assistance. This training has provided me with advanced proficiency in areas such as time management, organization, effective communication, and task delegation. 💼 What I Can Do 💼 ✅ Customer Service (Email, Voice, and Live chat): Providing exceptional support to clients, ensuring satisfaction through effective communication and problem-solving skills while adhering the company's' regulations. Monitor and respond to customer comments and messages on the company's Facebook and IG page. ✅ Administrative Support (Scheduling appointments, Email Management, Research and Data Entry): Efficiently handling data entry tasks and admin works to lighten your workload. 🌟 Proficient Platforms & Tools 🌟 - Zendesk, Freshdesk, Gorgias, Zoho, Re-Amaze and Notion - Shopify, QCommerce, WooCommerce, AliExpress, and DSers, Monday.com - Airtable, Microsoft Excel, Google Sheets, Monday, Miro, Airwallex - Google Docs, Trello, Gmail, Meta Business Suite - Canva, Photoshop - Slack, Skype, WhatsApp and Google Meeting I am highly motivated and eager to offer my assistance to you. Should my qualifications align with your specific requirements, I would consider it a great honor to become a valued member of your dynamic organization, actively contributing to its ongoing growth and success. 💬 Get in touch with me today and collaborate 😊 I look forward to discussing how I can contribute to your customer support needs and provide exceptional service for your clients.

Helping e-commerce brands deliver outstanding customer experiences through email and chat support, customer retention, escalations management, and subscription support. With over 6 years of customer service experience, I have supported high-volume e-commerce and subscription-based businesses by resolving customer concerns efficiently while maintaining a positive brand experience. My expertise includes: • Order tracking and shipping concerns • Subscription management and cancellations • Refunds and billing inquiries • Customer retention and win-back efforts • Escalation management and complex issue resolution • Product and account support Beyond day-to-day customer support, I regularly handle escalated cases and challenging customer situations. I am skilled at de-escalating concerns, identifying solutions, and helping prevent executive escalations through empathy, professionalism, and clear communication. I have experience working with Shopify, Zendesk, Salesforce, Gladly, Google Sheets, and other customer support tools in fast-paced e-commerce environments. If you're looking for a reliable, proactive, and customer-focused support specialist who can strengthen your customer experience and help retain loyal customers, I'd be happy to support your business.

Hi! I'm Regine, an E-commerce Business Manager and Operations Specialist with 8+ years of experience, helping online brands scale their operations, increase sales, and streamline multi-channel e-commerce businesses. I work closely with business owners to manage, optimize, and grow their e-commerce stores across multiple platforms, ensuring that operations, marketing, inventory, and customer experience run smoothly. Over the years, I’ve helped brands manage their online stores, build systems, coordinate teams, optimize product listings, and develop strategies that improve sales performance. I have hands-on experience managing and optimizing stores on multiple e-commerce platforms, including: • Amazon Seller Central • Shopify • eBay • Etsy • Walmart • Faire (B2B wholesale marketplace) • Australian marketplaces: Catch, Myer, David Jones • Wayfair Services I Can Offer: E-commerce Business Management • Oversee day-to-day operations of online stores • Develop strategies to increase sales and improve store performance • Coordinate teams (VA's, designers, marketers, and customer support) • Build SOPs and operational workflows • Project management and business operations support Multi-Channel Marketplace Management • Manage product listings across different marketplaces • Listing optimization (SEO, images, product descriptions) • Inventory monitoring and stock synchronization • Order fulfillment management • Returns and refund management Shopify Store Management • Shopify store setup and customization • Store optimization for better conversion rates • Product listing management • App integrations and workflow automation Amazon Marketplace Support • Listing optimization and A+ content support • Brand store setup • Amazon Seller Central Management Operations & Backend Management • Inventory coordination with suppliers and fulfillment centers • Shipping system setup (Shipstation and other fulfillment tools) • Vendor communication and purchasing coordination • Data organization and operational reporting Marketing & Growth Support • Email marketing) • Social media support and content coordination • Product launch planning • Listing optimization for organic traffic Why Work With Me? ✔ 8+ years of E-commerce experience ✔ Multi-channel marketplace expertise ✔ Experience managing teams and operations ✔ Strong background in Shopify and other marketplace ecosystems ✔ Strategic thinker focused on long-term business growth I’m passionate about helping e-commerce businesses scale efficiently, streamline operations, and increase profitability. If you're looking for someone who can manage your e-commerce business like a partner, not just a VA, I’d love to help.

Results-driven Product Lister with extensive experience in E-commerce Catalog and Product Data Management across Shopify, Magento, BigCommerce, Volusion, and various CMS platforms. Skilled in product listing creation, catalog organization, data accuracy, product research, inventory updates, and managing large product databases. Focused on building accurate, organized, and optimized product catalogs that support efficient online store operations and high-quality product data standards. With 21,000+ Upwork hours and enterprise CMS experience, I have worked extensively on large-scale eCommerce projects involving product data handling, catalog maintenance, and spreadsheet-based product management. I also have enterprise web production experience from working at Sun Microsystems, where I handled CMS-based content updates, publishing, and web page management for large-scale websites using structured workflows and HTML-based systems.