Hire the Best Wellspring Worldwide Sophia Specialists

Hi, I’m Jessica, with over 10 years of experience in customer support covering sales, customer service, chat support, and technical support. I have worked with top BPO companies in the Philippines including Convergys, Telus International, HGS, Results Inc., and Accenture, handling healthcare accounts such as Blue Cross, Medicare Advantage, and dental accounts, as well as sprint/telecom accounts. I also have experience as an appointment setter on Upwork and as a Zoom specialist, supporting scheduling, client coordination, and virtual meetings. I am a hardworking, self-motivated, organized, and responsible individual who learns quickly and thrives in fast-paced, high-pressure environments. I am a strong team player, skilled at prioritizing workloads, and capable of making meaningful contributions to any organization through my customer-focused and results-driven approach.

Highly motivated customer-focused professional with experience in sales, customer service, and healthcare (dental and nursing) administrative support. Skilled in building strong client relationships, handling inquiries, and delivering tailored solutions to meet customer needs. Adept at managing multiple tasks, maintaining accurate records, and supporting business operations with efficiency and professionalism. Recognized for strong communication, problem-solving, and organizational skills, with a proven ability to work in fast-paced environments

Businesses rarely struggle because they're lacking effort. They struggle because customers slip through the cracks, processes become inefficient, follow-ups get missed, data becomes disorganized, and valuable time is spent on repetitive tasks instead of growth. That's where I come in. Hi, I'm Catherine. I am an Accounting graduate and a results-driven Business Support Professional with experience helping businesses improve operations, strengthen customer relationships, increase revenue opportunities, and create systems that support sustainable growth. My unique combination of Virtual Assistance, Customer Success, Customer Support, Sales Support, Accounting Administration, and Workflow Automation allows me to bridge the gap between operations, finance, customer experience, and business growth. I don't simply complete tasks. I identify bottlenecks, implement solutions, improve workflows, and help businesses operate more efficiently while delivering exceptional customer experiences. I HELP BUSINESSES GROW BY: ✅ Virtual Assistance & Executive Support • Calendar & Inbox Management • Executive Assistance • Travel Planning & Itinerary Management • Data Entry & Database Management • Research & Documentation • Meeting Coordination • File & Document Organization • Administrative Support ✅ Customer Support & Customer Success • Email, Phone & Chat Support • Customer Onboarding • Customer Retention • Customer Relationship Management • Customer Experience Optimization • Complaint Resolution • Customer Health Monitoring • Client Account Support • Building Long-Term Customer Loyalty ✅ Sales & Revenue Support • Lead Generation • Appointment Setting • Cold Calling & Telemarketing • Prospect Research • CRM Management • Sales Pipeline Management • Lead Qualification • Follow-Up Management • Business Development Support ✅ Accounting & Financial Administration • Bookkeeping Support • Invoice Management • Accounts Receivable Follow-Up • Expense Tracking • Financial Data Entry • Spreadsheet Reporting • Record Reconciliation • Financial Administrative Support ✅ Automation & Process Improvement • Workflow Automation • CRM Optimization • Process Documentation • Lead Management Systems • Customer Follow-Up Automation • Task Automation • Airtable Database Management • Business Process Improvement • Operational Efficiency Solutions Every business challenge I encounter usually falls into one or more of these categories: ✔ Customers are not being nurtured properly. ✔ Processes are consuming too much time. ✔ Revenue opportunities are being missed. ✔ Administrative tasks are slowing down growth. ✔ Business systems are not communicating effectively. My role is to identify these gaps and implement practical solutions that improve efficiency, strengthen customer relationships, and support business growth. TOOLS I'VE USED 📊 Accounting & Financial Tools • QuickBooks Online • Xero • Zoho Books • Microsoft Excel • Google Sheets 🤝 Customer Success & Customer Support • HubSpot • Zendesk • Intercom • Freshdesk • Salesforce Service Cloud • Zoho CRM 📈 Sales & CRM Tools • HubSpot CRM • Salesforce • Pipedrive • LinkedIn Sales Navigator • Apollo,io • Hunter,io • MillionVerifier ⚙️ Automation & Process Improvement • Zapier • Make (Integromat) • Airtable • HubSpot Workflows • Microsoft Power Automate 🗂️ Project Management & Operations • ClickUp • Monday,com • Asana • Trello • Notion 📅 Communication & Productivity • Google Workspace • Microsoft Office Suite • Slack • Microsoft Teams • Zoom • Calendly • Acuity Scheduling • VOIP Systems WHY CLIENTS CHOOSE TO WORK WITH ME ⭐ Solution-Oriented Mindset I focus on solving business problems, not just completing tasks. ⭐ Customer-Centric Approach I understand that exceptional customer experiences drive retention, loyalty, and long-term growth. ⭐ Strong Financial Awareness My accounting background allows me to handle financial processes with accuracy and attention to detail. ⭐ Sales-Focused Thinking I understand how customer interactions, operational efficiency, and sales processes work together to generate revenue. ⭐ Automation & Efficiency I actively look for ways to eliminate repetitive tasks and improve workflows through smart systems and automation. ⭐ Reliability & Ownership I treat every project as if it were my own business, ensuring deadlines are met and expectations are exceeded. Whether you need a dependable Virtual Assistant, a proactive Customer Success Manager, a detail-oriented Accounting Support Specialist, a Sales Support Professional, or someone to streamline your operations through automation, I am here to help your business become more organized, efficient, and profitable. 📩 Let's discuss how I can help your business grow while freeing up your time to focus on what matters most.

Hi, I'm Sharmine, a dedicated Virtual Assistant with over 7 years of experience supporting US-based clients across healthcare, staffing, customer service, sales, and administrative operations. I help businesses stay organized, provide exceptional customer experiences, and generate new opportunities through reliable administrative support and strategic outreach. My areas of expertise include: • Executive and Administrative Support • Calendar and Email Management • Appointment Scheduling and Coordination • Lead Generation and Prospect Research • Appointment Setting and Follow-up • Customer Service through Phone, Email, and Chat • Healthcare Scheduling and Staffing Coordination • Data Entry and Documentation • CRM Management and Pipeline Updates Throughout my career, I have worked with clients in healthcare, staffing and recruitment, SaaS, telecommunications, travel, and e-commerce. These experiences have helped me become adaptable, detail-oriented, and comfortable working in fast-paced environments. I take pride in being proactive, organized, and easy to work with. Whether it's supporting day-to-day operations, assisting customers, coordinating schedules, or helping businesses connect with potential clients, I am committed to delivering high-quality work and becoming a dependable part of your team. If you're looking for someone who is reliable, resourceful, and genuinely invested in helping your business succeed, I'd love the opportunity to work with you.

I have been working for a nurse staffing agency for years now that provides LPNs, RNs, and CNAs or STNA's with shifts at various long-term care facilities. I am overall in charge of running the staffing agency. I am in charge of calling different facilities to be our clients; I am also recruiting nurses and caregivers and conducting interviews and the onboarding process. My main role here is as a staffing coordinator or scheduler. I communicate with the director of nursing, administrators, schedulers, or staffing coordinators of different healthcare facilities about their staffing needs. Assist nurses and caregivers with their schedules and timesheets, and make sure that we are able to meet the staffing needs of our partnered facilities. Recently, I held the position of HR Recruiter/Home Care Scheduler Admin, supporting a team that is involved in day-to-day operations activities, such as calling care staff and families to discuss assignments and schedules. The recruiting component of this job, which involves interviewing potential caregivers, is my priority task.  I am currently working in a psychiatric treatment program as a recruiter that requires an extensive knowledge in the medical or mental health space. I review resumes from job boards, screen and then call to talk to the candidates via zoom. Then I present qualified candidates to the directors for review and a full interview. I work closely with our HR director, Clinical Director and Program Director. I am recruiting Pharmacy Technicians, Direct support professionals, Associate or licensed therapist, Nurse Practitioners and Group counselors. I was also a telemarketer for years at a Hospice staffing agency. Prospection and winning leads are my top priorities. I am in charge of calling hospices, home health agencies, nursing homes, long-term care facilities, and rehabilitation centers to look for an administrator, case manager, HR director, scheduler, or DON to offer our services. I call these different healthcare facilities and make sure that they are able to sign contracts with us. Setting up appointments with our CEO and healthcare facility administrator is one of my jobs. I also call different hospitals, clinics, medical groups, and senior care facilities to ask for a patient referral for our hospice clients, as this is one of the services that we offer to them. I also received calls from our partnered hospices asking if they had staffing requests for continuous care, routine care, or regular visits. I took all the information from the patient and found coverage. An additional task I had was to process the onboarding of our nurses. Another job I have in the health industry, was working as a record retrieval specialist in a legal office. My job is to call different hospitals all over the U.S.A. to retrieve medical records for patients. With this type of job, I get to experience talking to the gatekeepers first, such as receptionists and secretaries, before I can talk to the right person. I am an experienced customer service representative as well who has handled calls for nine years. I do inbound and outbound calls and was trained in different lines of business.  I also worked as an outbound specialist for durable medical equipment; I called the Medicare insurance holder to convince them to avail themselves of medical braces that would be covered by their insurance.

🌟 Dynamic Business Support Specialist | Virtual Assistant • Expert Cold Caller • Bookkeeping • Sales & Customer Service 🌟 Tired of hiring freelancers who deliver the bare minimum? I'm here to change that. I’m Caymar Celestin, a results-driven business support professional with 7+ years of experience boosting performance across operations, customer service, sales, and bookkeeping. From fast-paced startups to established businesses, I’ve helped companies increase revenue, streamline systems, and deliver world-class client experiences. What I Bring to the Table: ✅ Operational Excellence Designed and optimized workflows to reduce inefficiencies and improve team output Handled executive operations including CRM setup (Zendesk, Hubspot), internal communication, and team coordination ✅ Sales & Cold Calling Expertise Closed deals through persuasive outbound calling and strong lead qualification strategies Supported nursing homes and healthcare agencies with client onboarding and sales pipeline growth ✅ Client & Customer Support Delivered white-glove service across industries like healthcare, tech, and real estate Managed intake and resolution systems that improved customer retention and satisfaction scores ✅ Bookkeeping & Payroll Proficiency Proficient in QuickBooks Online Managed payroll, accounts payable/receivable, reconciliations, and tax filings for U.S.-based clients Education Snapshot: Certified Accounting Technician (ACCA) || Oxford Brookes University Sir Arthur Lewis Community College || Division of Arts, Science, and General Studies Studies included: History, Sociology, Literature, and Communication Studies Clendon Mason Memorial Secondary School || Caribbean Secondary Education Certificate in Mathematics, English Language Level 5, English Literature, History, Social Studies, Spanish, French, Electronic Document Processing Management (EDPM), Principles of Business (POB) Certifications: QuickBooks Online Certificate of Proficiency || Lightspark Excel for Business || Coursera Why Clients Hire Me (and Keep Hiring Me): Reliable: I work smart and stay ahead of deadlines—no micromanaging needed Versatile: Whether it’s tech tools, accounting platforms, or customer systems—I adapt quickly Communicative: You’ll always know what’s happening. I keep communication clear and consistent Strategic: I don’t just execute—I help you grow, scale, and succeed 📞 Phone: +1 (758) 519-3377 📧 Email: caymarcelestin@gmail.com ✅ I am available for both full-time and part-time roles ✅ Open to short-term and long-term opportunities 📃 References available upon request Let’s TALK. Whether you need a reliable QBO bookkeeper, an operations pro, a client success partner, or a virtual assistant with top-tier customer support skills, I’m here to help streamline your business and drive results. 📩 Message me today to get started!