Hire the Best Carepoint Specialists

Need a dependable professional who can organize operations, improve quality, train teams, support customers, and keep everything running smoothly? I bring more than 10 years of experience across operations, quality assurance, training, sales, customer service, executive support, and home care coordination. I can help your business with: • Home care scheduling, shift coverage, caregiver call-outs, missed visits, and client or family updates • Caregiver onboarding, compliance tracking, documentation, payroll coordination, and HIPAA-aligned processes • Quality assurance, call audits, scorecards, calibrations, compliance reviews, and performance reporting • Training development, SOPs, presentations, assessments, role-plays, and coaching materials • Sales operations, retention strategies, objection handling, clean-sales compliance, and script development • Team leadership, performance management, workflow improvement, and action-plan creation • Executive and administrative support, email management, reporting, meeting coordination, and follow-ups • Customer service, escalations, complaint resolution, refunds, cancellations, and accurate case documentation • Data analysis, dashboards, trackers, weekly business reviews, and executive summaries • Content creation using Microsoft Office, Google Workspace, Canva, and AI-powered tools I have experience using WellSky, Observe.AI, Zendesk, Zoho, Salesforce, Databricks, Canva, Microsoft 365, Google Workspace, Domo, Twilio, Zoom, Webex, and Atlassian tools. My approach is organized, compassionate, and results-driven. I communicate clearly, remain calm under pressure, protect confidential information, and take ownership from start to finish. Whether you need a home care coordinator, QA specialist, trainer, operations partner, or versatile virtual assistant, I am ready to help you build stronger processes and deliver an excellent customer experience. Let’s work together to turn your day-to-day challenges into organized, measurable results.

When patients can't get a response, referrals aren't followed up, or schedules and EHR records aren't kept current, your clinical team ends up spending valuable time on administration instead of patient care. That's where I come in. I am a Medical Virtual Assistant and Patient Care Coordinator with hands-on experience supporting U.S.-based healthcare and home health operations. I help healthcare practices keep patient intake, scheduling, follow-ups, referrals, insurance tasks, and administrative workflows organized and moving. Here's what I can take off your plate: • Patient intake and onboarding • Appointment scheduling and rescheduling • Patient and caregiver follow-up • Referral coordination and tracking • Insurance verification and coverage checks • Prior authorization follow-up • EHR/EMR data entry and documentation • Patient records and administrative updates • Provider, nurse, therapist and caregiver coordination • Payment and balance tracking • Email, phone and administrative support • Healthcare spreadsheets, trackers and reports I have worked with healthcare workflows involving home health, behavioral/mental health services, specialty care, wound care, post-surgical care, cancer treatment and infusion-related coordination. I am comfortable learning and working inside different healthcare platforms, including WellSky, Careficient, TherapyNotes, SimplePractice, DrChrono, HHAeXchange, ExtendedCare, Aidin, AxisCare, Cliniko and Jane App, along with Microsoft Office, Excel, Teams, RingCentral and Google Workspace. I understand that healthcare administration isn't just about entering information. It's about accuracy, timely follow-up, patient communication, confidentiality and making sure nothing falls through the cracks. If you need a reliable Medical VA who can step into your workflow, communicate professionally with patients and staff, and keep the administrative side organized, let's talk.

✅ Top Rated Plus on Upwork ✅ 100% Job Success Score ✅ Over 17,000 hours logged ✅ 25 Total Jobs Completed *CLIENT SATISFACTION IS MY PRIORITY* Over 20 years of work experience, I have developed a wide range of internet usage and call handling. My core competency lies to every field that I am into and I am seeking opportunities to experience more. ✅ SUMMARY OF SKILLS | EXPERIENCES • HIPAA Verified • Healthcare • Dental Insurance Verification • Claim Status • Accounts Receivable • Claims denial review | Follow-up • Insurance Verification • Mental Health Prior Authorization • Payment Posting • Customer Service • Quality Assurance • Clinical Assistance • Research | Data mining • Google Doc | Google Spreadsheet • Medical Clinic Virtual Assistance • E-Commerce | Product Listing • Product leads | Research | Data mining | Data Entry • Proficient in MS Applications (Word, Excel and PowerPoint) • Cyber Insurance Brokerage

I'm a goal-driven associate focusing on providing quality and exceptional service. I have experiences in Data Analytics, Healthcare Insurances, as well as Leadership Roles. I am also well-versed in different CRM platforms as well as different communication platforms such as GSuite, Office 365, and Slack.

Helping mental health clinicians streamline operations, master insurance billing, and increase client capacity. With 10+ years managing EHR systems (SimplePractice, Practice Better, Sessions, Alma, Headway), scheduling workflows, billing + follow-ups, and practice admin, I help practices reduce admin overload and improve revenue flow. I create SOPs, train staff, and implement efficient intake systems so your team can focus on clinical care. Let’s improve your operations and save you hours every week — send a message to start.

Hi! I am a Licensed US Registered Nurse specializing in HIPAA-compliant telehealth patient support and meticulous utilization review. I bridge the gap between high-quality patient care and administrative accuracy. I help US-based healthcare startups, telehealth platforms, and private clinics streamline their patient intake, manage remote triage, and secure insurance authorizations by ensuring medical charts align perfectly with evidence-based criteria. My Core Clinical & Virtual Competencies: Telehealth & Patient Support Utilization Review / Management EMR/EHR Documentation Insurance Navigation Software & Tools Experience: Epic, Cerner, Practice Fusion etc. UR Criteria: InterQual, MCG Guidelines Communication: Slack, Loom, Google Workspace, Zoom Whether you need a compassionate clinical voice to manage your patient queue or a sharp eye to audit charts and protect your revenue cycle, I deliver US-standard clinical excellence remotely. Let’s connect to discuss how I can streamline your clinic's workflows!