Hire the Best Carepoint Specialists

Helping healthcare professionals and telehealth practices stay organised, streamline operations, and deliver excellent patient support through reliable virtual assistance and healthcare administration. I am a detail-oriented Medical Virtual Assistant and Healthcare Administrator with a BSc in Health Science and an MSc in Global Healthcare Management. I specialise in telehealth coordination, EHR/EMR management, patient communication, scheduling, data entry, and administrative support. Skilled in SimplePractice, Carepatron, calendar and email management, patient follow-ups, and workflow organisation, I provide efficient, accurate, and confidential support that helps healthcare professionals save time and focus on patient care. Let’s work together to improve your workflow, reduce administrative stress, and keep your operations running smoothly. Send me a message, I’m ready to support your practice.

Results-driven Registered Nurse and healthcare operations professional with over 14 years of experience across medical billing, insurance operations, patient engagement, prior authorization, accounts receivable, and virtual healthcare support within BPO and remote environments. Strong background in patient engagement and care coordination, with hands-on experience as a Patient Engagement Specialist supporting appointment scheduling, patient communication, follow-ups, and ensuring seamless coordination between patients, providers, and healthcare teams. Also served as a Clinical Coordinator in an ABA therapy clinic, supporting client onboarding, scheduling coordination, documentation management, and day-to-day operational support for clinical workflows in a behavioral health setting. Experienced Process Trainer for a medical billing account, responsible for onboarding and training new hires, reinforcing billing processes, claims workflows, insurance guidelines, and system navigation to ensure accuracy, compliance, and performance readiness in revenue cycle operations. Extensive experience supporting healthcare providers, behavioral health clinics, insurance carriers, and patients through end-to-end revenue cycle functions, including claims follow-up, denial management, appeals and reconsiderations, prior authorizations, insurance verification, EOB/ERA analysis, and reimbursement coordination, ensuring accurate and timely resolution of insurance-related concerns. Previously worked as a Team Lead in Property & Casualty insurance operations, managing remote teams, overseeing workflow performance, handling escalations, and maintaining quality standards in high-volume, deadline-driven environments. Known for strong communication, leadership, and organizational skills, with a consistent focus on accuracy, efficiency, and compassionate, patient-centered, solutions-oriented support in complex healthcare environments. My experience includes: • Patient Engagement & Client Care Coordination • Medical Billing & Accounts Receivable Support • Claims Follow-Up, Appeals & Reconsiderations • Prior Authorization & Behavioral Health Support • Insurance Verification & Benefits Eligibility • Appointment Scheduling & Consultation Coordination • Healthcare Virtual Assistance • Property & Casualty Insurance Operations • Team Leadership & Remote Team Management • Inbound & Outbound Client/Insurance Communication • EOB/ERA Review & Billing Resolution • CRM/EHR/EMR Documentation & Management • Workflow & Pipeline Management • Administrative & Operational Support • Process Improvement & Coordination Proficient in EHR/EMR systems, insurance portals, Salesforce CRM, Google Workspace, Microsoft Office, and workflow management tools. Seeking opportunities in Medical Billing, Patient Engagement, Prior Authorization, Healthcare Virtual Assistance, Insurance Operations, or Client Support where I can contribute my healthcare, billing, and leadership expertise.

✅ Currently available for new contracts and ready to help you with your business. I have 10 years of Customer Service Experience, handling different types of accounts. • Telecommunication • Health Care (Provider Line) • Streaming health app/website • Telemarketing company (Billing Support) • Telehealth Allergy Clinic • Car Wash account • Website testing • Repair company Little experience with Chargeback dispute through Stripe payment processor. Hire Me. I can guarantee high quality of work. I'm capable of multitasking, highly organized with excellent time management skills. Expertise: Inbound and Outbound Call Handling Health Care Professional Sales Specialist Quality Evaluator Provide 5 Star Customer Satisfaction Multitasker Time Management Admin/Virtual Assistant Outstanding skills in providing customer care Management Skills Active listening. Tools: 🟦 Customer Support / Helpdesk Zendesk Intercom Gorgias Helpscout 🟩 CRM / Sales / Marketing Automation Infusionsoft / Keap HubSpot ManyChat GHL (GoHighLevel) 🟧 Communication / Calling / Meetings Zoom Aircall JustCall LinkedIn (communication + networking) 🟪 Payments / Finance / Accounting Sticky IO Stripe QuickBooks Invoicing 🟨 Project & Task Management Trello Asana Monday com 🟫 E-commerce / Fulfillment Shopify ShipStation eBay 🟩 Learning Management Systems (LMS) Thinkific Kajabi 🟦 Website / CMS WordPress 🟩 Productivity / Document Tools Google Docs / Sheets 🟪 Messaging / AI ChatGPT I am willing to learn anything new and am a fast learner. Let's connect!

Hello! I am a bilingual remote healthcare professional and trained licensed physician (MD) international with over 10 years of clinical and virtual healthcare experience. I specialize as a Telehealth Care Assistant, Certified Medical Interpreter, Care Coordinator and Executive Medical Virtual Assistant. I operate with native-level Spanish fluency and C1 advanced English , seamlessly supporting U.S. clinical teams across day, evening, night, or weekend shifts. I have a proven track record of handling front-end clinical operations, medical administration, and bilingual triage for high-volume networks based in California, Florida, and New York. 🔹 Core Healthcare Expertise & Platform MasteryEHR & Digital Health Platforms: Advanced hands-on mastery of IntakeQ (intake workflows, multi-provider calendar coordination, psychiatric templates) and CharmEHR (front-end scheduling, medical agendas, and digital reception). Highly adaptable to platforms like Zoom Health and proprietary telehealth ecosystems. 🔹AI-Driven Efficiency: Expert at leveraging advanced AI tools (including ChatGPT) to streamline complex medical literature reviews, extract key clinical data points, synthesize international chronic disease guidelines, and optimize administrative copy. 🔹Bilingual Medical Interpretation: Providing consecutive and simultaneous interpretation (English/Spanish) during telehealth sessions, live consultations, pre-surgical assessments, and virtual aesthetic evaluations. 🔹Pharmacy & Insurance Coordination: Direct experience routing and verifying prescriptions with major U.S. pharmacy chains (CVS, Walgreens, Walmart) and checking insurance eligibility with regional networks like Ambetter and Sunshine Health. 🔹Clinical Communication Operations: Managing high-volume inbound/outbound calls, medical virtual triage, voicemail management, patient navigation, and professional email correspondence. 🔹 Highlighted Remote Experience Renewed Mental Health Group (California): Telehealth Care Assistant. Managed secure patient intakes and multi-provider psychiatry calendars using IntakeQ, enforcing strict HIPAA compliance. Sarasota Healthcare 168 (Florida): Telehealth Receptionist. Directed virtual front-end operations, patient scheduling, insurance verification, and care coordination through CharmEHR. New Jersey Janeda Orthopedics & Lov MedSpa (New York): Remote Medical Interpreter. Facilitated live virtual consultations, medical-aesthetic discovery calls, and multi-location appointment routing. Calcium Digital Health & LV8 Health (Illinois): Telehealth Assistant & Research Writer. Utilized AI tools to synthesize medical research and supported operations in elite precision longevity/anti-aging medical clinics. 🔹 Clinical Competence (MD Background) My background as a practicing physician gives me a distinct advantage over standard virtual assistants. I possess deep intuitive knowledge of medical terminology, protocol compliance, and multi-disciplinary care across: Internal Medicine, Pediatrics, OB/GYN, Surgery, and Psychiatry. Longevity Medicine (Medicine 3.0), Anti-Aging, and Medical Aesthetics. Chronic Care Management (Diabetes, Hypertension) and Mental Health. 🔹 Elite Remote Setup & 100% Uptime I maintain a professional, secure home office infrastructure ensuring zero communication gaps and total clinical confidentiality (HIPAA-aligned): Hardware: Intel i7 Processor, 32 GB RAM, 2 TB Storage. Peripherals: Noise-canceling headset, dedicated workspace. Connectivity: High-speed fiber internet with a completely independent MiFi backup system for uninterrupted connection. Whether your organization requires complex multi-provider shift coordination, meticulous billing/insurance intake, or precise cross-cultural medical translation, I deliver clinical accuracy and results. Let’s connect to discuss how I can elevate and streamline your remote healthcare operations!

Hi! I’m April a dedicated Virtual Assistant and Medical Administrative professional with 14+ years of Virtual and BPO experience, supporting U.S. clients in healthcare, customer service, chat support and sales. I specialize in scheduling, cold calling, client retention, outbound calls, appointment setting, chat support, billing assistance,digital marketing and full-spectrum VA tasks. I help business owners, clinics, and agencies streamline operations, improve customer experience, and increase revenue through reliable, high-quality support. What I can do: Patient scheduling, coordination & reminders EMR/EHR updates & basic insurance verification Cold calling, outbound calls, lead gen & appointment setting Customer service: chat, email & phone support CRM & inbox management Data entry, research, file organization Sales & retention support Why clients trust me: Organized, friendly, and professional Fast learner & resourceful Excellent communication and problem-solving skills Consistent, dependable, and easy to work with Strong work ethic and attention to detail If you're looking for someone who delivers great work, adapts quickly, and supports your business long-term, let’s connect!

I am a dedicated and detail-oriented Medical Virtual Assistant with a strong commitment to delivering high-quality administrative and patient support services. I specialize in helping healthcare professionals streamline their daily operations so they can focus more on patient care. With experience in the medical field, I am skilled in managing both front-end and back-end tasks, ensuring accuracy, confidentiality, and efficiency at all times. What I can help you with: • Patient scheduling and appointment coordination • Medical records management (EMR/EHR systems) • Insurance verification and prior authorizations • Medical billing and coding support • Inbox and calendar management • Data entry and documentation • Transcription of medical reports • Customer service and patient communication I understand the importance of HIPAA compliance and maintaining strict confidentiality when handling sensitive patient information. I am highly organized, reliable, and able to work independently with minimal supervision. My goal is to support your practice by reducing workload, improving workflow efficiency, and providing excellent virtual assistance tailored to your needs. Let’s work together to keep your operations running smoothly!