Hire the Best Breeze Specialists

Detail-oriented Lead Reviewer with proven expertise in evaluating auto and home insurance calls, lead verification, and ensuring campaign compliance. Experienced in reviewing 80+ calls daily and providing actionable feedback to improve agent performance and lead quality. Proficient in Zoiper, Vicidial, and Google Sheets, with a strong foundation in telemarketing and data accuracy. AREAS OF EXPERTISE Call Quality Evaluation Customer Engagement & Qualification Lead Verification & Validation Performance Monitoring & Reporting Insurance Campaign Compliance Agent Coaching & Feedback KEY ACHIEVEMENTS - Reviewed 80+ auto and home insurance calls daily to assess quality, compliance, and lead validity. - Identified and flagged bad leads, improving the overall quality of transferred leads. - Collaborated with management to refine compliance guidelines and call scripts.

Are you looking for a dependable Virtual Assistant who can keep your operations organized, your insurance documentation accurate, and your clients well-supported? I'm here to help. I have several years of experience providing administrative support, customer service, technical support, and real estate insurance assistance for U.S.-based businesses. My expertise lies in managing insurance documentation, policy administration, client communication, and back-office operations that keep your business running efficiently. Here's how I can help: ✔ Insurance Quotes & Policy Processing ✔ Builders Risk, Flood, Fire & New Construction Insurance Support ✔ Policy Renewals, Endorsements & Documentation ✔ Client & Policy Management in EZLynx ✔ Insurance Carrier Portal Management (OBIE, OSC, ReInsurePro) ✔ CRM Management & Data Entry ✔ Email & Calendar Management ✔ Document Preparation & Organization ✔ Administrative Support ✔ Customer Service & Client Communication ✔ Microsoft Office & Google Workspace I take pride in being detail-oriented, organized, and proactive. Whether it's preparing insurance documents, maintaining accurate records, coordinating with clients and carriers, or handling administrative tasks, I focus on delivering reliable work with minimal supervision. If you're looking for someone who communicates well, learns quickly, and genuinely cares about helping your business succeed, I'd love to work with you. Let's discuss how I can support your team and make your day-to-day operations easier.

I am a certified Quickbooks proadvisor results-driven accounting professional with over a decade of hands-on experience delivering accurate, efficient, and timely bookkeeping and financial management services for businesses across the US. Software Proficiency: • Quickbooks Online (QBO) • Yardi Voyager • Yardi Breeze • Netsuite • Xero • MRI • Quicken Simplifi • APPFOLIO • BUILDIUM etc I specialize in: Accounts Payable & Accounts Receivable management Bank & Balance Sheet Reconciliation Month-End, Quarter-End & Year-End Closing Packages Financial Statements & Analysis General Ledger (GL) Coding & Review Advanced Excel Reporting (Pivot Tables, MIS, Revenue Reports) Platform Expertise: Yardi Voyager – Entering invoices (payables & utilities), vendor statement processing, month-end/quarter-end/year-end financials, Beal Bank reporting, reconciliation, and direct collaboration with CFOs for financial packages. Yardi Breeze - Entering invoices (payables & utilities), Accounts Receivables entries, Bank Reconciliation, Month end reporting, etc. QuickBooks (Online & Desktop) – Invoice recording, transaction categorization, journal entries, financial reporting, data cleanup, and reconciliation. Rentvine Accounting – Invoicing, categorization, journal entries, and financial reporting. Why work with me? ✔ 10+ years of proven accounting experience ✔ Fast learner with excellent software grasp ✔ Detail-oriented with strong problem-solving skills ✔ Clear, professional communication ✔ Commitment to accuracy and confidentiality Whether you need help managing your day-to-day bookkeeping, preparing financial reports, or streamlining your accounting processes, I can provide reliable, precise, and efficient support tailored to your business needs.

Dedicated and results-driven property manager with a passion for delivering exceptional support and ensuring the smooth operation of short-term rental properties. I specialize in guest communication, property management, booking coordination, and day-to-day operational support, helping hosts provide outstanding guest experiences while maximizing efficiency. With strong organizational skills, exceptional attention to detail, and the ability to manage multiple tasks in fast-paced environments, I consistently deliver reliable, high-quality results. I take pride in my professionalism, proactive communication, problem-solving abilities, and commitment to exceeding expectations. My goal is to help hosts and property managers streamline their operations, increase guest satisfaction, and achieve long-term success. MY SPECIALIZATIONS: •Guest Communication: Deliver exceptional, proactive, and personalized communication to ensure every guest enjoys a seamless, comfortable, and five-star experience. •CCTV Monitoring & Review: Proactively monitor security footage to maintain property safety, identify potential issues, and respond promptly to incidents. •File Claims & Dispute Reviews: Submit and manage claims while professionally disputing unfair reviews to maintain your property's standing. •Scheduling and Coordination: Organize and oversee cleaners and contractors to maintain property standards. •Order STR Supplies: Ensure properties are well-stocked with essential supplies. •Filing Transient Occupancy Taxes: Manage tax filings accurately and timely. •Guest Reviews: Provide honest and insightful feedback on guests. •Virtual Turnover Inspections: Conduct virtual inspections of turnover pictures to ensure property readiness. •Listing Creation and Optimization: Create, integrate, and optimize listings on Airbnb, VRBO, and Booking(dot)com for maximum visibility. •Automated Messaging: Develop and implement automated messages for streamlined communication. •Basic Bookkeeping: Manage basic financial records to keep accounts in order. PROFICIENCIES: •Microsoft Word •Microsoft Excel •Gmail •Outlook •Dropbox •Google Drive •Slack •Pumble •Airbnb •VRBO •Booking(dot)com •Rankbreeze •Airdna •Monday(dot)com •Ooma Office •Spokephone •Ring Central •Turno •Hospitable •Hostaway •IGMS •Enso connect •ClickUp •Mirage ID •Zoho •Asana •Remote Lock •Quickbooks Online.

I am Caselyn Alde, a dedicated professional with experience in customer service and property management. I previously worked as a Customer Service Representative for HomeAway and VRBO and later as a Case Manager at Airbnb, where I resolved issues for both hosts and guests. During my time as a customer service representative and a property manager, I handled a range of tasks, including: *Managing multiple listings across different platforms using vacation rental software. *Processing payments, refunds, and reimbursements efficiently. *Ensuring that all listing details were accurately synced and updated across platforms. *Addressing and resolving issues before, during, and after guests' stay. *Handling inbound and outbound calls, as well as email and SMS communication. *Verifying that incoming guests met the specific booking criteria for each unit. *Mediating with Airbnb to have inappropriate reviews removed. In addition to my work in the vacation rental industry, I have also worked as a Leasing Representative, where I gained valuable experience in: *Processing rental applications, move-outs, renewals, and updating Lease Agreements for tenants and applicants. *Collecting payments, creating and following up on work orders, and conducting rental analysis. *Assisting in processing Section 8 applications. These experiences have allowed me to develop a broad skill set, including customer service, property management, and conflict resolution. I am eager to continue honing my skills and staying current with industry best practices to ensure top-tier performance and service.

Client-Focused Support | Fire Industry (AU), Insurance & Hotel Data Entry Expert Hi! I’m a dedicated and detail-oriented Customer Experience and Admin Support professional with over 10 years of experience supporting clients across industries—including the Australian Fire Industry, Insurance, and Hotel Bookings. I’ve worked directly with Registered Training Organizations (RTOs) like Adair Training Solutions and Fire Industry Academy, where I handled training compliance, client coordination, and portal/document management using tools such as Simpro, Zoho, and Axcelerate. 🧩 My Core Expertise: Fire Industry Support (AU): Compliance documentation, training notifications, Simpro, Axcelerate, and Zoho CRM. Data Entry for Hotel Bookings: Room/rate updates, regional coverage (APAC & Middle East), accuracy and quality-focused. Insurance & Customer Care: Experience with BDO Insurance and Shopee Philippines—email/chat support, claims, quality checks. Admin Tools: Zendesk, Salesforce, Jira, MyCRM, TiTo, in-house systems. I’m known for being: ✔️ Organized and dependable ✔️ Client- and detail-focused ✔️ Proactive in communication ✔️ Committed to long-term success Let me help you stay compliant, serve your customers better, and keep operations smooth. Let’s work together to get things done - accurately and efficiently. PS: I’d be happy to share my resume or work samples upon request.