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Salesforce Architect and Agentforce + AI specialist. I help SaaS and growing SMBs migrate, clean up, and scale Salesforce, then layer AI agents and MCP on top. 9+ years, 100% JSS, Top Rated on Upwork. Most Salesforce consultants implement what you ask for. I fix what's actually broken and build what actually scales. 𝗥𝗲𝗰𝗲𝗻𝘁 𝘄𝗼𝗿𝗸 (𝗹𝗮𝘀𝘁 𝟲 𝗺𝗼𝗻𝘁𝗵𝘀): • Built a custom enterprise-grade MCP server for Salesforce with its own UI. Works with both Claude and ChatGPT custom MCP connectors. • Shipped Claude AI workflows wired directly into Salesforce on the Rethink+ project. • Connected Salesforce with Slack, Outlook, Dropbox, and Smartsheet through MCP. • Designed AI-driven Sales and Service agent workflows using Agentforce + Claude. • Engineered a multi-MCP AI desk (Excalidraw, Google Stitch, Serena, Slack, ClickUp), documented publicly on Medium. 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀: Anthropic Claude MCP (Advanced Topics), Anthropic Claude Code, Salesforce Agentforce Specialist, Copado AI & Robotic Testing. 𝗪𝗵𝗲𝗿𝗲 𝗜 𝗵𝗲𝗹𝗽 𝗺𝗼𝘀𝘁: • Salesforce migrations (legacy CRM to Salesforce, org-to-org, Classic to Lightning) with minimal downtime and a real rollback plan • Org cleanup and scalable architecture, fixing over-customised, slow, or broken setups • Agentforce Sales Agent and Service Agent implementation • Claude AI + Salesforce integrations (custom actions, flows, APIs) • Custom MCP server builds, enterprise-grade, UI-ready, LLM-agnostic • Multi-system integration across Slack, Outlook, Dropbox, Smartsheet, and custom APIs • Advanced Flow automation, AI-driven routing, decision systems • Data Cloud and real-time data sync 𝗛𝗼𝘄 𝗜 𝘄𝗼𝗿𝗸: Understand the business problem first, not just the ticket. Design the architecture before writing a single line. Build with security and documentation baked in. Hand it over so your team actually owns it. 𝗖𝗼𝗺𝗺𝗼𝗻 𝘄𝗮𝘆𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝘀𝘁𝗮𝗿𝘁 𝘄𝗶𝘁𝗵 𝗺𝗲: • MCP feasibility review or custom MCP server build • Agentforce Sales or Service Agent implementation • Salesforce migration assessment and readiness review • Org health check and architecture review • Fixing one broken automation or integration 𝗖𝗼𝗿𝗲 𝘀𝘁𝗮𝗰𝗸: Salesforce (Sales Cloud, Service Cloud, Data Cloud, Flow, Apex, APIs), Agentforce, Claude AI, MCP (Model Context Protocol), Copado, Slack, Outlook, Dropbox, Smartsheet, ChatGPT custom connectors. If you're migrating Salesforce, cleaning up a messy org, or building real AI agents on Agentforce or Claude, send me your current challenge. I'll be honest about whether I'm the right fit and what it would actually take to solve it.

HubSpot & Salesforce Solution Architect | 850+ projects across 10+ industries | Proprietary 4-Factor Methodology | $18,000+/mo avg labor savings per client | 112+ hours/mo bandwidth recovered I'm the Solution Architect behind 850+ HubSpot and Salesforce implementations. Sales Ops, RevOps, and Marketing leaders hire me as their fractional HubSpot Consultant, Salesforce Consultant, and Solution Architect — when their CRM is leaking revenue, drowning their team in manual work, or just plain not delivering what it was supposed to. As your Solution Architect AND embedded CRM Administrator, I lead engagements across the full HubSpot and Salesforce stack — HubSpot CRM implementations, Salesforce builds, HubSpot↔Salesforce integrations, Marketing Automation rollouts, and the day-to-day CRM admin work that keeps everything running clean. The 4-Factor Methodology I've built — refined across 850+ CRM, RevOps, and Marketing Automation projects — accounts for your business model, processes, industry, and growth stage before a single workflow gets configured. Systems stay agile as you scale, not custom builds that calcify on go-live day. RESULTS: ⏱ $18,000+/mo avg labor savings + 112+ hrs/mo bandwidth recovered per client (avg across 850+ projects) ⏱ +40% qualified leads for a SaaS client via HubSpot workflows, lead scoring, Marketing Automation rebuild ⏱ 100,000+ contacts migrated from Zoho to HubSpot with zero data loss ⏱ Salesforce transformation for a $250M+ CPG sales agency — fixed scaling blockers that nearly derailed a complex multi-brand build 💬 "Beniah identified and fixed key issues that would have prevented us from scaling, and played a game-changing role in turning a very complex project into a reality. We truly think of him as an expanded member of our team." — Laura Howell, CIO, C.A. Fortune 💬 "Working with Ben was an incredible experience. Thorough, professional, timely, and patient. I would not hesitate to recommend him for any HubSpot-related projects." — Courtney Sparkman, Upwork client TWO WAYS TO START: → Not sure where to begin? Start with a 10-hour RevOps audit — I diagnose what's broken in your HubSpot or Salesforce setup, prioritize fixes, and hand you a roadmap. If we're a fit, we implement together. → Already know what you need? Build, migrate, or integrate from day one — HubSpot CRM, Salesforce, HubSpot↔Salesforce integration, Marketing Automation rollouts, full CRM administration. CORE SERVICES: ✅ HubSpot Solution Architecture: HubSpot CRM setup, customization, HubSpot Marketing Hub implementation ✅ Salesforce Solution Architecture: implementation and optimization across Salesforce Clouds ✅ HubSpot↔Salesforce integration with enterprise-grade bidirectional sync — your dedicated HubSpot Salesforce Consultant ✅ CRM Administration: user management, permissions, data governance, ongoing CRM admin and optimization ✅ Marketing Automation strategy and build: HubSpot Marketing, Salesforce Marketing Cloud, Journey Builder, Pardot ✅ Email marketing and Marketing Automation optimization (HubSpot, Klaviyo, Mailchimp) ✅ Workflow automation via Zapier, Make, n8n, and APIs on clean CRM Administrator foundations ✅ Reporting and dashboards in HubSpot, Salesforce, Tableau, Power BI ✅ RevOps strategy: as your dedicated RevOps Consultant — lead routing, lead scoring, attribution, Revenue Operations design TOOLS: Salesforce Clouds: Sales Cloud, Service Cloud, Marketing Cloud, CPQ, Revenue Cloud, Experience Cloud HubSpot Hubs: Marketing Hub, Sales Hub, Service Hub, CMS Hub, Operations Hub Automation: Zapier, Make, n8n, native APIs, custom middleware Email & Marketing Automation: Pardot, Klaviyo, Mailchimp, Outreach, Active Campaign Other CRM: Zoho CRM, Pipedrive Analytics: Tableau, Power BI, GA4, Einstein Analytics Adjacent: WordPress, Shopify, Webflow INDUSTRIES: Real Estate & Investment | SaaS | Ecommerce | Consumer Brands & CPG | Coaching | Insurance & Finance | Marketing Agencies | Consulting | Healthcare | B2B WHY CLIENTS HIRE ME: ✔ 10+ years as a Salesforce Solution Architect and HubSpot Solution Architect ✔ Featured on UpCity as a Top Service Provider for HubSpot and Salesforce consulting ✔ Proprietary 4-Factor Methodology™ — proven across 850+ projects in 10+ industries ✔ Certified: Salesforce & HubSpot Certified Administrator. Experienced Salesforce Marketing Cloud Expert, Salesforce Pardot Specialist, HubSpot Marketing, and RevOps Consultant. ✔ Solution Architect-tier strategy paired with hands-on CRM admin delivery — multiple CIOs and VPs have called me "a member of our team," not a vendor If you need a HubSpot Solution Architect, Salesforce Solution Architect, CRM Administrator, RevOps Consultant, Marketing Automation Consultant, or HubSpot Salesforce Consultant who understands both the tech and the revenue motion — let's talk. 📩 Tell me what's broken or what you're building. I respond within 24 hours with a clear next step.

I am a dedicated Project and Operations Manager with a background as a Migration Coordinator for an Australian law firm, bringing extensive experience in improving workflows, streamlining processes, organizing tasks, and supporting teams to deliver high-quality results. I specialize in creating structure, clarity, and efficiency in fast-paced environments. 🚀 Project & Operations Management I manage timelines, coordinate deliverables, set up systems, and ensure projects stay on track. I’m proactive in identifying gaps, optimizing processes, and creating workflows that help teams work smoothly and efficiently. 💬 Communication & Support I handle email and chat communication with precision and professionalism, making sure all updates, questions, and tasks are clearly communicated and resolved in a timely manner. ⚙️ Systems & Tools Expertise Proficient in MS Office, Google Workspace, Slack, Calendly, Freshdesk, Canva, Kajabi, and major CRM/PM tools such as HubSpot, ClickUp, Trello, Toggl, and Salesforce. I adapt quickly to new platforms and learn them with ease. 💡 Strategic Planning & Task Coordination From goal setting to project scheduling, I organize priorities and resources to support business objectives and ensure smooth execution. 🎯 Migration Coordination (Australian Law Firm): I onboarded clients applying for Humanitarian Visas and Skilled Independent Visas, including those in Nursing, Midwifery, and other skilled occupations. I assisted clients with their AHPRA and ANMAC registrations and skills assessments, and prepared and submitted Expressions of Interest (EOI) and visa applications. I also ensured the accuracy, compliance, and timely submission of all migration documentation. With a solutions-oriented mindset, strong attention to detail, and a commitment to delivering reliable results, I bring stability and structure to every project I manage. If you’re looking for a dependable operations or project manager who can elevate your workflow and keep your team aligned — I’m here to help.

💫 Experienced LeadGen Virtual Assistant with expertise in data entry, email management, scheduling, and outbound lead generation. Detail-oriented, organized, and dedicated to providing reliable administrative support. Passionate about helping businesses streamline operations while also assisting ESL learners in achieving language proficiency. Skilled in multitasking, prioritizing tasks, and maintaining efficiency in fast-paced environments. 💰👩🏻‍💻Cost-efficient & Tech Enthusiast 🌐🦾High Speed Internet & Equipment 🔏🛡️Data Privacy & Security These are the things my clients are bringing me on board for 👇👇👇 🎯𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 I am skilled in a wide range of administrative tasks, including email management, calendar coordination, data entry, and document preparation. I ensure that your day-to-day operations run smoothly, allowing you to focus on more strategic aspects of your business. 🎯𝐄𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 Effective communication is my secret weapon. It's how I build relationships, tackle challenges, and drive success in the workplace. You can count on me to be a communication champ in your team. 🎯𝐓𝐢𝐦𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 I am adept at prioritizing tasks, meeting deadlines, and managing multiple projects simultaneously. I don't just manage time; I make it work for me. So, if you're looking for someone to keep things organized, efficient, and on track, I've got you covered 🎯𝐓𝐞𝐜𝐡-𝐒𝐚𝐯𝐯𝐲 I am proficient in a variety of software and tools, including Microsoft Office Suite, Google Workspace, project management platforms, and CRM systems. Tech's always evolving, and so am I. I can embrace new platforms and trends with ease. 🎯𝐏𝐫𝐨𝐛𝐥𝐞𝐦-𝐒𝐨𝐥𝐯𝐢𝐧𝐠 I have a keen problem-solving mindset. I can research solutions, troubleshoot issues, and make informed decisions to address challenges as they arise. 🎯𝐂𝐥𝐢𝐞𝐧𝐭-𝐂𝐞𝐧𝐭𝐫𝐢𝐜 𝐀𝐩𝐩𝐫𝐨𝐚𝐜𝐡 I'm here to create outstanding experiences, build lasting relationships, and make sure your clients feel like the VIPs they are. If you're looking for someone who's all about clients, count me in! 🎯𝐂𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥𝐢𝐭𝐲 I'm not just about following the rules; I treat sensitive information with respect. I'm discreet and always mindful of the potential impact of disclosure. If you're seeking a skilled virtual assistant to manage your data entry tasks or provide reliable technical support, I'm here to help. Let's collaborate to streamline your data processes and ensure smooth technical operations for your business.

6X Salesforce Certified Architect and Developer — 12+ years of experience, 220+ projects delivered, and a Top Rated Plus (top 3% of Upwork talent). Specializing in designing and implementing clean, scalable Salesforce solutions using Sales Cloud, Service Cloud, OmniStudio, Agentforce, Pardot, Marketing Cloud, and Experience Cloud. Trusted by startups, SMBs, and enterprises for architecture, custom development, integrations, automation, AI-powered Agentforce solutions, system optimization, and strategic consulting. 🌟 𝐀𝐆𝐄𝐍𝐓𝐅𝐎𝐑𝐂𝐄 & 𝐀𝐈 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 ✅ Agentforce Setup, Configuration, Deployment & Integration with Flows, Apex & External APIs ✅ AI Agent Design for Sales (SDR), Service, Support & Internal Operations (including Case Deflection & Self-Service Automation) across Healthcare, eCommerce, Finance, Real Estate, Education & SaaS ✅ Prompt Builder, Agent Actions & AI-Powered Workflow Automation ✅ Einstein AI, Generative AI, RAG & Knowledge Integration ✅ Voice AI & Conversational Agent Design ✅ Testing, Optimization & Ongoing Enhancements 🌟 𝐒𝐀𝐋𝐄𝐒𝐅𝐎𝐑𝐂𝐄 𝐂𝐋𝐎𝐔𝐃 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 ✅ Sales Cloud – Lead Management, Opportunity Management, Forecasting & Automation ✅ Service Cloud – Case Management, Omni-Channel Routing & Support Automation ✅ OmniStudio – OmniScripts, FlexCards, Integration Procedures, DataRaptors, Document Generation, PDF Creation & Salesforce Industries (Vlocity) ✅ Salesforce Marketing Cloud (SFMC) & Pardot (Account Engagement) – Marketing Automation, Lead Nurturing & Customer Journeys ✅ Experience Cloud – Customer, Partner & Community Portals ✅ Financial Services Cloud – Lending, Mortgage & Client Relationship Management ✅ Commerce Cloud – B2B/B2C, Storefronts & Customer Experience ✅ Data Cloud – Data Unification, Segmentation & AI-Driven Insights ✅ Salesforce CPQ – Configuration, Pricing, Quoting & Approvals 🌟 𝐈𝐍𝐓𝐄𝐆𝐑𝐀𝐓𝐈𝐎𝐍𝐒 ✅ Google (Calendar, Drive & Sheets), Box, AWS S3, Dropbox ✅ SAP, N8N ✅ Shopify, Magento 2, WordPress/WooCommerce, Webflow ✅ QuickBooks Online, Xero, Stripe, PayPal, Razorpay, Authorize.Net ✅ DocuSign, Adobe Sign ✅ Twilio, WhatsApp, HubSpot, MailChimp 🌟 𝐌𝐀𝐑𝐊𝐄𝐓𝐈𝐍𝐆 𝐀𝐔𝐓𝐎𝐌𝐀𝐓𝐈𝐎𝐍 ✅ Marketing Cloud & Pardot – Configuration, Development, Optimization & Salesforce Integration ✅ Journey Builder, Automation Studio, Engagement Studio, Email Studio, Mobile Studio, Advertising Studio, Content Builder, Interaction Studio & Personalization ✅ Multi-Channel Customer Journeys, Lead Nurturing, Triggered Messaging & Automation Rules ✅ Email Templates, CloudPages, Landing Pages & Forms ✅ Segmentation, Dynamic Lists, Scoring, Grading & Audience Management ✅ AMPscript, SSJS, SQL & Marketing Cloud Connect ✅ Data Extensions, Subscriber Management & GDPR Compliance ✅ Campaign & UTM Tracking, Lead Attribution, ROI Reporting & Deliverability Optimization 🌟 𝐒𝐀𝐋𝐄𝐒𝐅𝐎𝐑𝐂𝐄 𝐀𝐏𝐏𝐄𝐗𝐂𝐇𝐀𝐍𝐆𝐄 ✅ Salesforce App Development, Customization, Deployment & Version Management ✅ Security Review Readiness & Release Management ✅ Managed Packages, Unmanaged Packages, ISV Solutions & Multi-Tenant Architecture 🧠 𝐓𝐄𝐂𝐇𝐍𝐈𝐂𝐀𝐋 𝐒𝐊𝐈𝐋𝐋𝐒 ✅ Apex, Triggers, Batch/Queueable, Schedulable Jobs, LWC, Aura, Visualforce & Test Classes ✅ Custom Objects & Metadata, Validation Rules, Data Modeling, Roles, Profiles, Permission Sets, Report & Dashboard ✅ Record-Triggered, Screen, Scheduled & Auto-Launched Flows, Approval Processes, Assignment Rules & Process Builder Migration ✅ REST API, SOAP API, MuleSoft, Boomi, Zapier & Make ✅ UI Development (SLDS, JavaScript, HTML & CSS) ✅ DevOps & Release Management: SFDX, Change Sets, Gearset, Copado, Git, GitHub & CI/CD Deployments ✅ Data Management & Migration: Import/Export, Cleanup & Deduplication via Data Loader, Informatica, ETL, Org-to-Org & Legacy CRM Migrations 🏅 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒:✔ Platform Developer 1 ✔ Administrator ✔ Agentforce Specialist ✔ AI Associate ✔ Associate ✔ Marketing Cloud Account Engagement (Pardot) Specialist 📌 𝐈𝐍𝐃𝐔𝐒𝐓𝐑𝐈𝐄𝐒: Manufacturing, NGO, Financial Services, Healthcare, Legal, Real Estate, eCommerce, SaaS, Education, and B2B/B2C 🤝 𝐖𝐇𝐘 𝐖𝐎𝐑𝐊 𝐖𝐈𝐓𝐇 𝐌𝐄:👉 6X Certified | 12+ Years Experience | 220+ Projects | On-Time Delivery | Clear Communication | Full-Time Availability 𝐊𝐞𝐲𝐰𝐨𝐫𝐝𝐬: Salesforce Solution Architect, Salesforce Expert, Salesforce Consultant, Salesforce Developer, Salesforce Administrator, Salesforce Admin, Salesforce Implementation, Salesforce Setup, Salesforce Configuration, Salesforce Customization, Salesforce Development, Salesforce Optimization, Salesforce Support, API Integrations, Third-Party Integrations, Salesforce Automation, Flow Builder, Salesforce AI, Salesforce Einstein, Einstein Bots, AI Chatbots, CRM Analytics, Salesforce Lightning, Lightning Web Components, Apex Developer, SOQL, SOSL, OAuth 2.0, Named Credentials, Email Campaign Setup and Management, Email Designer, Email Marketing, Conga Composer.

𝐈𝐬 𝐇𝐑 𝐚𝐝𝐦𝐢𝐧 𝐚𝐧𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐞𝐚𝐭𝐢𝐧𝐠 𝐮𝐩 𝐲𝐨𝐮𝐫 𝐭𝐢𝐦𝐞? I help startups and growing companies build people systems that actually work — so you can focus on scaling. With 9+ years of hands-on HR and administrative experience across IT/Tech, Real Estate, and global markets (UK, North America, APAC), I've supported founders and teams by building solid HR foundations, recruiting great people, and keeping day-to-day operations running smoothly. What I've actually delivered: 🎯 Reduced time-to-hire by 30% through smarter recruitment workflows 💰 Achieved 15% cost savings through vendor negotiations ⚙️ Built complete HR systems for 2 companies from the ground up 👥 Managed payroll & HR compliance for 100+ employees 🌍 Supported a UK-based company 100% remotely — seamlessly 🥇 How I Can Help You: 👉 HR Administration — policies, handbooks, compliance, benefits, employee records 👉 Full-Cycle Recruitment — sourcing, screening, interviews, offers, onboarding/offboarding 👉 Performance Management — evaluation systems, KPIs, employee development 👉 Employee Relations — engagement, disciplinary processes, retention 👉 Payroll & Benefits Support — processing, administration, benchmarking 👉 Billing & Invoicing — client billing, accuracy, cost tracking 👉 Operations Support — process improvement, SOP creation, vendor management 👉 Virtual Assistance — email & calendar management, data entry, scheduling 👉 Admin Support — document management, reporting, office coordination 💎 Tools I Work With: HR: SuccessFactors · GreytHR · BrightHR · Lever · Checkr · Culture Amp · Justworks PM: Asana · Notion · Trello · Monday-com · Basecamp · ClickUp Finance: Xero · Chargebee · Tradeshift · ADP · Bill-com Comms: Slack · Zoom · Lark · Google Workspace · Microsoft 365 Docs: PandaDoc · DocuSign · Canva ✅ I work best with: — Startups and small businesses that need reliable HR and admin support — Founders and managers who need a proactive right-hand person — Remote-first teams that need someone dependable and self-sufficient 📩 Interested in working together? Send me a message and let's chat about what you need. I'll be straightforward about whether I'm the right fit — and if I am, we can hit the ground running. 📝 Available for: Hourly · Part-Time · Full-Time · Project-Based · Retainer