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I'm an Executive Virtual Assistant specialising in administration, executive support, client communication, scheduling and business operations. My background spans corporate administration, healthcare and small business. I spent over 10 years working in Clinical Governance within the NHS (UK health service) and previously worked as Executive PA to the Managing Director of a UK multinational company, supporting senior leadership in a fast paced corporate environment. Today, I own and operate a successful Pilates studio, where I manage every aspect of the business, from client communication, memberships and bookings through to scheduling, payments, website updates and day to day operations. I also currently provide remote administration support to a plumbing company, giving me hands on experience with scheduling, invoicing, customer service and job management systems. I can support your business with: • Executive and administrative support • Calendar and inbox management • Booking systems and scheduling • Client communication and customer support • Membership management and payment reconciliation • Squarespace website updates • Workflow and process improvement • General business administration Alongside administration, I also provide professional voice over and narration services. I'm a Scottish born native English speaker who has lived and worked in Scotland, the United States and Australia, giving me a clear, internationally accessible British voice. I provide narration for audiobooks, documentaries, educational content, explainer videos, YouTube channels and corporate training material from my professional home recording studio. I'm organised, proactive and easy to work with, with a practical approach to solving problems and keeping businesses running smoothly. Whether you need reliable administrative support behind the scenes or a professional voice for your next project, I'd love to help.

I help business owners, coaches, and legal professionals reclaim their time by keeping operations organised, responsive, and on top of things — so nothing falls through the cracks. I work flexibly across UK, AUS, and international time zones, so support is there when you need it. With 8+ years in administration and operations, including 5 years inside a UK global law firm, I bring a level of precision, confidentiality, and deadline-management that's hard to find in general VA support. I also utilise AI tools daily to work faster and more efficiently across admin, research, and communication tasks. Whether you're running a coaching business, a growing company, or a legal practice, I handle the behind-the-scenes work that keeps things running smoothly: inboxes, calendars, client communication, documents, and workflows. Please note: I provide administrative, research, and litigation support services only and do not offer legal advice or legal representation. ------------------------------------------------------------------------------------------------------------------ What I support with: Admin & Operations Managing high-volume inboxes and calendars for multiple stakeholders Acting as the first point of contact for clients — professional, responsive communication that protects your reputation Formatting, proofreading, and quality-checking documents before they go out, so nothing leaves with errors Building and maintaining CRM systems and workflows that keep teams organised Specialised Legal & Paralegal Support Case preparation and document management Court bundles and legal correspondence Deadline tracking and compliance support ------------------------------------------------------------------------------------------------------------------ Tools I use: Clio · Asana · iManage · Adobe PDF · Microsoft Office · Notion · Google Workspace · Monday · Slack · Zapier · ChatGPT · Claude AI ------------------------------------------------------------------------------------------------------------------ Additional support I offer: Alongside admin and ops work, I also enjoy supporting clients with social media and content coordination such as caption writing, scheduling (Instagram, Facebook, TikTok, LinkedIn), Canva graphics, light video edits, and email/newsletter formatting. Happy to fold this in for clients who want it alongside their admin support.

Executive Virtual Assistant | Project, Operations & Business Support for Small Business Owners Do your processes live in your head? Is your inbox overflowing? Do your numbers need attention? I’m Mel, and I work with small business owners to streamline operations, organise systems, manage client communications, and stay on top of admin and bookkeeping, so you can focus on the work you actually enjoy (and finally breathe a little easier). As an Executive Assistant and Operations Specialist, I do more than tick off tasks; I help your business run smoother, lighter, and more efficiently. From simple workflows and tidy books to reliable client support and admin systems, I provide consistent support that lets you focus on the work only you can do. I’m genuine, organised, and happiest when I’m helping business owners feel calm, in control, and ready to grow. How can I help you • Virtual Assistant & Executive Support: inbox, calendar, and workflow setup • Bookkeeping: Xero, MYOB, QuickBooks, Dext, and HubDoc • Operations & Project Management: ClickUp, Asana, Trello, and Process Street • CRM & Data Management: Salesforce, Runway, Airtable, and Ascora • Email Marketing & Content Support: scheduling, uploading, and posting via Canva, Facebook, Instagram, and Pinterest • Research, Reporting & Document Preparation I’m a great fit for 🏡 Trades & Home Services: plumbers, electricians, cleaners, landscapers, maintenance businesses 💡 Coaches & Consultants: business, lifestyle, marketing, wellness 💪 Health & Personal Wellness Providers: physios, therapists, PTs, massage, nutrition 🎨 Creative & Digital Service Providers: designers, photographers, social media managers, web developers 🏛️ Professional Services: brokers, recruiters, HR consultants, legal/admin support 👤 Solo Entrepreneurs & Freelancers: service-based independents who want organised systems and finances If your business software isn’t listed here and you would still like to work with me, please send me a message! I would love to hear from you! How I work • Friendly, honest, and easy to work with • Clear and proactive communication; I’ll keep you in the loop without micromanagement • Loves cleaning up messy systems and simplifying processes • Thinks ahead; I’ll spot gaps and fix things before they become problems If you’re looking for a partner to help build order, structure, and momentum in your business, I’d love to support you in saving time, reducing stress, and getting back to doing what you love! Message me to see if we’re a good fit!

Your property management system was supposed to simplify things. Right now, it's creating more work. Reservations overlapping. Guests waiting hours for a reply. Automations half-built. Cleaners showing up to the wrong property. Maintenance requests falling through the cracks. Revenue opportunities being missed because nobody is monitoring occupancy, pricing, or listing performance. You didn't get into short-term rentals to spend your day managing software, vendors, and operational fires. I set up the systems. Then I run the operations. Most STR professionals only do one or the other. I've personally managed 50+ properties across Airbnb, VRBO, and Bookingcom, supporting property owners, STR operators, and management companies with operations management, guest communication, property management, revenue optimization, maintenance coordination, and day-to-day business operations. I'm not learning your pain points from a course. I've lived them. That's the difference. 📌 Here's what changes when you hire me: ☸️ Your PMS finally works the way it should Full setup, optimization, and management of Hospitable, Guesty, Hostaway, and Lodgify. Channel management, automated guest messaging, workflow creation, SOP implementation, pricing integrations, operational triggers, calendar synchronization, and property onboarding. Built properly. Tested thoroughly. Managed daily. ☦️ No double bookings. No gaps. No chaos. Airbnb, VRBO, Bookingcom, and direct booking channels synced, monitored, and stress-tested. Reservation management, calendar management, occupancy tracking, and operational oversight that keeps your portfolio running smoothly. ♒️ Better guest experience. Less work for you. From inquiry to checkout, I manage guest communication, guest satisfaction, issue resolution, review management, refund requests, claims handling, and escalation management. Professional, prompt, and brand-consistent communication that protects your ratings and strengthens your reputation. 🛜 Strong operations behind the scenes. Vendor management, maintenance coordination, cleaner scheduling, inspection tracking, contractor follow-up, reporting, documentation, and process improvement. I proactively identify problems before they affect guests, owners, or revenue. 🧹 Turnovers that run like clockwork. Turno setup and management, cleaner coordination, maintenance scheduling, quality control, and operational follow-through. No missed turnovers. No last-minute surprises. 📈 Revenue and listing performance support. Listing optimization, occupancy optimization, dynamic pricing support, competitor monitoring, booking trend analysis, minimum stay strategies, calendar optimization, and revenue management support using PriceLabs and platform insights. Because high occupancy means nothing if profitability suffers. 📌 Tools I work with daily: Hospitable • Guesty • Hostaway • Lodgify • PriceLabs • Turno • Airbnb • VRBO • Bookingcom • Google Workspace • Slack • ClickUp • Asana • Trello My expertise covers: ✅ Short-Term Rental Operations Management ✅ Property Management ✅ Airbnb Management ✅ Executive Assistance & Administrative Support ✅ Guest Communication & Guest Experience ✅ Vendor & Maintenance Coordination ✅ Revenue & Occupancy Optimization ✅ Listing Optimization ✅ Reservation & Calendar Management ✅ SOP Development & Process Improvement ✅ Team Coordination & Operational Reporting This is my focus. Not general VA work. 50+ properties managed. I know what breaks, what causes operational bottlenecks, what impacts guest satisfaction, and what drives occupancy and revenue growth. ✅ Ready to fix yours? Send me an invite and tell me: • What platform you're using • How many properties you manage • Your biggest operational headache right now I'll review your current setup and identify opportunities to improve efficiency, guest experience, occupancy, and operations — no obligation, no lengthy calls, just clear recommendations and actionable solutions.

Need a reliable Virtual Assistant, Airbnb Co-Host, Travel Concierge, or Admin Support Specialist to help manage your business operations smoothly? I help Airbnb hosts, property managers, entrepreneurs, and busy business owners stay organized, responsive, and productive by handling daily operations, guest communication, admin tasks, customer support, and travel coordination. With experience managing 200+ short-term rental properties across platforms like Airbnb, VRBO, and Booking, I understand the importance of fast communication, organization, and excellent client experiences. Beyond property management, I also support businesses with administrative tasks, customer service, scheduling, inbox management, and operational support so they can focus on growth. 𝗛𝗼𝘄 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽: 𝗔𝗶𝗿𝗯𝗻𝗯 𝗖𝗼-𝗛𝗼𝘀𝘁𝗶𝗻𝗴 & 𝗚𝘂𝗲𝘀𝘁 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 - Airbnb listing creation and optimization - Fast responses to guest messages - Managing guest inquiries and reservations - Calendar coordination across platforms - Guest check-in and check-out support - Review management and guest follow-ups - Coordinating cleaners and property maintenance - Keeping operations organized for smooth hosting - Available for after hours. 𝗟𝗼𝗻𝗴-𝗧𝗲𝗿𝗺 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 - Listing creation and optimization - Managing guest or tenant inquiries - Scheduling inspections and repairs - Organizing property records and updates - Coordinating maintenance and operations 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 & 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 - Inbox and calendar management - Data entry and document organization - Customer service support - Research and task coordination - CRM and spreadsheet management 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵: Airbnb, VRBO, Booking, Hospitable, Hostaway, Guesty, Breezeway, Google Workspace, Microsoft Office, Slack, Trello, Asana, Monday, Notion, and more. If you need a reliable Virtual Assistant or Airbnb Co-Host to manage guest communication and daily operations, I’m happy to help. 𝗦𝗲𝗻𝗱 𝗺𝗲 𝗮 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗼𝗿 𝗰𝗹𝗶𝗰𝗸 “𝗜𝗻𝘃𝗶𝘁𝗲 𝘁𝗼 𝗝𝗼𝗯.”

Real Estate CRM & Automation Specialist | GoHighLevel | Follow Up Boss | Lofty I help businesses eliminate manual follow-up, organize their CRM, and automate lead management from first contact to conversion. With experience across GoHighLevel, Follow Up Boss, Lofty, HubSpot, Cloze, and Zapier, I build automation systems that keep leads moving, tasks organized, and teams operating efficiently. Here’s how I help clients: ✅ CRM Setup & Optimization ✅ Smart Plans & Workflow Automation ✅ Lead Capture & Routing Systems ✅ Pipeline & Stage Automations ✅ Appointment & Session Workflows ✅ Follow-Up & Nurture Sequences ✅ Stripe Payment Automations ✅ CRM Data Cleanup & Organization ✅ Team Assignment Logic & Notifications ✅ Documentation, Testing & Process Mapping Whether you’re a real estate team, coach, consultant, or service-based business, I can help transform a cluttered CRM into a structured system that works consistently. My approach is simple: • Clean CRM structure • Reliable automation • Clear client journeys • Reduced manual work • Better lead follow-up If your CRM feels disorganized, leads are slipping through the cracks, or your team spends too much time on repetitive tasks, I’d love to help. Send me a message with your current setup and goals, and I’ll recommend the best way to structure your automation system.