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  2. Product Support Freelancers
  3. (Current) India
  • $20 hourly

    • 5.0/5
    • (4 jobs)
    ✅ 100 % Job Success Score ✅ 7000+ Upwork Hours ✅ 5 Stars Rating ✅ Top Rated I am a technology enthusiast with many years of experience in Technical Support, Customer Service, and Virtual Assistance. I also have experience doing a variety of administrative tasks in the past. I've used and am well versed with Zendesk, JIRA, Github, Base camp, Slack, Microsoft Office, and various such tools/apps. I believe in doing quality work and I tend to maintain a friendly and professional demeanor with my clients. I am good at multi-tasking and have the ability to prioritize tasks as and when required. My objective is to obtain a position that will utilize my professional and technical skills for the growth and smooth functioning of the company, and at the same time, to find the opportunity for professional advancement. Area of Expertise: • Customer Assistance: Transcript Writer, Technical Assistance, Virtual Assistance, Email Support, Chat Support. • System Administration: Git Hub Configuration, Application Configuration • Technical Support: Product Design, Perl Script & Perl Application Support and Maintenance • Production Support: Outsourcing Product and Resources • Analysis Support: MS Excel and Photoshop Design Editor I usually respond within an hour and I promise to get back to you within 12 hours. Please feel free to get in touch. P.S. In case you are ever worried about YOUR DATA (account, login details, database, code, etc). Please read this line. Your data is safe with me and will NEVER be shared with anyone. I welcome the opportunity to contribute my skills to your team.
    Featured Skill Product Support
    Product Listings
    Product Label
    Technical Analysis
    CRM Development
    Customer Service
    CRM Software
    Amazon ECS
    End User Technical Support
    Customer Support
    Software Maintenance
    Product Research
    Adobe Photoshop
    Technical Support
    Docker
    Zendesk
  • $30 hourly

    • 4.9/5
    • (9 jobs)
    A seasoned Marketing professional with a track record spanning various sectors, including advertising, retail, fashion, tech, SaaS, and real estate since 2014. Proficient in catering to the unique demands of both B2B and B2C enterprises, I've collaborated with multinational ad agencies, early-stage start-ups, and successfully established my own business unit. From managing roles as an Individual Contributor to managerial responsibilities, I bring invaluable expertise in: 🔷 Branding: Brand Guidelines - STP 🔷 Social Media: Planning - Schedulling - Analysis 🔷 Marketing & Communication Strategies - Editorial Calendars - Blogs - Case Studies - Newsletters - Testimonials - Video Content - Research Papers 🔷 Content: Creative Content - Website Content - Crisis Management - Press Communications - Email Communication 🔷 Events: Planning - Execution - Communication - Promotions 🔷 Organic Lead Generation: Landing Pages - Surveys - Lead Magnets - Growth Strategies Having worked, studied, and lived in countries across Europe and Asia, I thrive in culturally rich environments and excel at networking. Technical Skills: 🔷 Microsoft Office Suite | Coda 🔷 Hubspot | Zoho 🔷 Zapier 🔷 Figma | Canva | Snappa 🔷 WordPress | Wix | WeWeb | Webflow | Builder.io | Retool 🔷 Trello | Slack | Asana | Jira | Miro 🔷 Mailchimp | Customer.io | Lemlist 🔷 Hootsuite | Buffer | Typeform 🔷 EventBrite | Welcome 🔷 Lempod 🔷 Grammarly | Hemingway Editor 🔷 SmartKeyword 🔷 Google Analytics | Sisense 🔷 Lattice | Rippling 🔷 Brex 🔷 Gong
    Featured Skill Product Support
    Communications
    Email Support
    Customer Service
    Complaint Management
    Customer Satisfaction
    Customer Support
    Customer Retention
    Review or Feedback Collection
    Inbound Inquiry
  • $7 hourly

    • 5.0/5
    • (54 jobs)
    🔰 Specializing in Customer Service, E-commerce, and Virtual Assistance. 🟢 Providing support/service for SaaS apps for E-commerce platforms like Shopify, Ecwid, Squarespace, WordPress, etc. 🟢 Providing support through E-mail, Live Chat, Social Media & Phone Calls. 🟢 Shopify store management, i.e., setting up a store from scratch, Order Processing, Order Fulfillment, Refunds, etc. 🟢 Product Listing on Shopify, WooCommerce, Ecwid, Squarespace & other e-commerce platforms. 🟢 Familiar with apps/tools like Intercom, Jira, Microsoft Teams, Helpscout, Crisp, & more. 🟢 CRM Administration & Management. 🟢 Windows OS Troubleshooting.
    Featured Skill Product Support
    Customer Support Plugin
    Ecommerce Support
    In-App Support
    Customer Onboarding
    Customer Experience
    Shopify Apps
    Customer Support
    SaaS
    Email Communication
    Communications
    Customer Service
    Email Support
    Online Chat Support
    Shopify
  • $16 hourly

    • 5.0/5
    • (2 jobs)
    • Provided 24x 7 Application support to SaaS-based apps like PayeeChoice (Banking App) via email or phone call from July 22 to present. • Assist client for onboarding a new client. Works with implementation team to resolve any issue. • Incident, Problem and Change management – Document, Log, track and manage incidents through to resolution using JIRA tool. • Provide RCA and recommend long term solutions to reoccurring issues. • Maintenance- participating in maintenance activities such as patching, upgrades, and backups of the application and keep updating stakeholder about the activities. • Collaboration: Work closely developers, database admins, and infra teams to resolve issues. • Continuous Improvement: Proactively suggest improvements in system performance, processes, and overall support strategy. • Monitoring health and performance of the application, incoming and outgoing files via server, performing regular health checks via user interface and backend using MY SQL, AWS CloudWatch, S3 bucket, ASES, Logs analysis, Elastic search, Kibana, Swagger, OPEN API. • Updating payment statuses, payee statuses or any requested data from bank side using MySQL queries to resolve issues with stuck or unprocessed payments. • Design and Developed test cases on PROD, UAT, QC, and CTE environments to ensure product accuracy. Experience in API Testing in payment domain. • Created and sent API calls using SWAGGER API, POSTMAN and webhook calls in production/UAT and for test cases and for stuck payment. • Knowledge about core Java. (Java SE (Standard Edition), Object-Oriented, Programming (OOPS) concepts, Multithreading, Java Memory Management, Flow control, Exception Handling, Collection and Generic)
    Featured Skill Product Support
    Biometric Device
    Mobile Device Management
    API
    Java
    SQL
    Customer Service
    Ticketing System
    Office 365
    Microsoft Active Directory
    VoIP
    Problem Solving
    Customer Support
    Technical Support
    Email Support
    Online Chat Support
    Phone Support
  • $45 hourly

    • 0.0/5
    • (2 jobs)
    16+ years of designing and managing data warehousing and business intelligence applications, responsible for creating, managing, and executing data warehouse and data modeling strategies, including selecting tools and setting project scopes and requirements to fulfill data needs. Managing migration of legacy DW&BI solutions to cloud solutions like Snowflake. * Extensive DW, BI, and Data Modeling experience on both On-Prim and Cloud data solutions. * Can adapt and fit into diverse roles in Data analysis, Data Modeling, Data Architecture, and Business Intelligence. * Technical/Business SME for Healthcare, Banking, and Financial customers, translating business ask into technical design. * Excellent data, analytical, and communication skills with 12+ years of client-facing experience.
    Featured Skill Product Support
    Data Warehousing
    Tableau
    Microsoft Power BI
    Python
    SQL
    Data Modeling
    Data Analysis
    Business Intelligence
    Data Ingestion
    PostgreSQL
    Cloud Computing
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    A seasoned professional with over 12+ years of experience in writing and creating content, managing communities, handling diverse localization projects, content moderation, and product operations. Proven record of identifying business needs of clients and stakeholders, determining effective content marketing and communication strategies to meet those business needs and accelerate growth. - Content writing - Content moderation - Community management - English to Bengali translation - Localization - Writing, Editing, and Proofreading
    Featured Skill Product Support
    Community Guidelines
    Google Analytics
    Management Skills
    Translation
    Canva
    SEO Writing
    Content Moderation
    Communication Skills
    Community Management
    SEMrush
    Branding
    Content Writing
    Blog Writing
    Bengali
  • $35 hourly

    • 0.0/5
    • (0 jobs)
    Targeting assignments in Customer Support, Application Maintenance and Production Support with an organization of high repute CORE COMPETENCIES Application/ Production/ Customer Success Specialist Application/Production Support Cloud Security & Services Project Management & Execution Change/Problem/Incident Management Service Delivery Triaging / Troubleshooting Process Improvement / Optimization Team Management & Leadership PROFILE SUMMARY * A high-energy technocrat with nearly 9 years of rich combines expertise in end-to-end Service Delivery, IT Operation, Cloud Security Operations Enhancement and Application Support * Highly resourceful in managing IT Projects based on enterprise applications encompassing design, scope definition, resource administration, process management and ensuring compliance with quality standards * Proficient in developing and implementing policies for the use of cloud services, managing
    Featured Skill Product Support
    Information Technology
    ITIL
    Jira
    Grafana
    Cloud Security
    Linux
    Security Operation Center
    Dynatrace
    DevOps
    Application Server
    Technical Support
    Cloud Computing
    Apache Tomcat
  • $30 hourly

    • 5.0/5
    • (1 job)
    30 Minutes [FREE CONSULTATION] to discuss the solution specially tailored for you. I'm a hard-working, seasoned Sales Closer and Business Development professional with deep sales closing and project management experience and a proven ability to deliver exceptional results. I have over 6 years of experience in lead generation, lead nurturing, prospecting, deal closing, and project management with clients of all sizes, industries, and budgets. A few of my accomplishments include: ▪ Consistently achieved monthly sales targets for the past 3 years by implementing effective sales strategies resulting in a cumulative sales revenue of $10 million ▪ Successfully closed high-ticket deals worth more than $40K - $50K for website development and mobile app development projects ▪ Developed and executed a new market penetration strategy that led to a 30% increase in the number of new clients ▪ Launched a new SaaS product that generated $300K in revenue in the first year of launch, exceeding the target by 20% I'm the person that other agencies and contractors rely on to generate sales and close deals to acquire new clients consistently. Skip the middle man and let's work together. I know how to leverage sales psychology & customer buying behavior to drive sales and grow brands. Thank you and I look forward to speaking with you soon.
    Featured Skill Product Support
    Business Development
    Client Management
    Project Management
    Customer Relationship Management
    SaaS
    Sales
    Sales & Marketing
  • $45 hourly

    • 0.0/5
    • (0 jobs)
    Summary With over 18 years of experience in customer experience, success, support, and operations, I am a seasoned leader who can build and scale teams, optimize processes, leverage automation and CRM tools, ensuring service quality and consistent customer experiences. I have a proven track record of delivering results and driving customer satisfaction and retention across different domains and industries, including healthcare and technology. I am passionate about creating customer-centric solutions and products that improve the lives and health outcomes of people.
    Featured Skill Product Support
    Freshdesk
    HubSpot
    Zoho CRM
    Freshworks CRM
    Quality Assurance
    Training & Development
    Technical Support
    Business Management
    Chatbot Development
    CRM Software
    Client Management
    Customer Service
    CRM Development
    Business Operations
  • $50 hourly

    • 0.0/5
    • (0 jobs)
    I love to dig into real problems and try to solve them with modern technology. I create, scale and optimise business solutions that matter. To accomplish this, I focus on delivering key outcomes, building amazing teams and quickly adapting to new learning. I have enjoyed couple of executive positions in my career in product management, engineering, and tech strategy. My personal and professional experiences have taught me the following about myself: - I put the customer at the centre of all that I do. - I excel at the execution of big ideas with given constraints - My gut instinct is good but I seek data for my decisions - Last but not the least i know how to utilise my tools to get more than maximum. I can align, lead and grow world-class product teams from 5 to 50 people. - I love to win, but helping the team win gives me greater joy - I speak tech and execution - I tell great narratives that motivate - The buck always stops with me I educate, refine and drive myself to be a better person - I am constantly learning because I never settle - I stay calm when faced with adversity - I focus on making high-quality decisions I enjoy meeting new people and hearing new perspectives. Reach out if you want to talk to me about emerging tech, creating software products or some Hindu mythology. Professional Skills Product Management | Product Analytics | Team Development | Strategic Planning | Product Development | Product Roadmap | SaaS | Agile Development | Marketplace Platforms Domain Knowledge E-commerce | Logistics and Supply chain | Finance and banking | Risk and Compliance | Data Security | IT Management Software | Enterprise Software | Small Business Software | Telecommunication
    Featured Skill Product Support
    System Maintenance
    Server
    Techno
    Technical Project Management
    Technical Support
    Customer Service
  • $60 hourly

    • 0.0/5
    • (0 jobs)
    As a TIBCO BW Engineer, experience in Enterprise Integration Application(EAI) design using Tibco Active Matrix Busineswork Product experience in Tibco Suite products including Tibco BusinessWorks 5.x and 6.x, Flogo, EMS and Tibco Administrator.Overall 7+ years experience in Middleware Technologies and Tibco BusinessWorks,Tibco Administrator, EMS for development and support of projects, and having good knowledge of SDLC.I am an expertise in SSL|Networking |Database|Tibco Product Suites
    Featured Skill Product Support
    Database
    Content Writing
    Administrative Support
    Messaging System
    TIBCO ActiveMatrix BusinessWorks
  • $35 hourly

    • 0.0/5
    • (0 jobs)
    Possess a total of 2 years of experience in HCLTECH as a Guidewire Configuration Developer in Policy Center ClaimCenter, Billing Center ,Smart communication and Production Support and looking for an environment where I can contribute by using my skills, knowledge and experience
    Featured Skill Product Support
    XML
    Postman
    Jira
    Git
    Technical Support
    DevOps
    Desktop Application
    Scrum
    Product Management
    Product Backlog
  • $12 hourly

    • 4.8/5
    • (29 jobs)
    I'm Deepika, a RIOT Enterprise business partner. I am here to assist you in expanding your business by taking over the chores that take up the majority of your time and freeing you up so you can devote that time to the things that require your extra attention. I have 10 years of expertise in the field. My learning began with content writing and product uploading, and today I coach and work with a team of 15-20 people that assist me with all aspects of eCommerce online selling companies and IoT device tech support. We can take care of your customers, your clients, and your team! ◙ E-commerce Service - Dropshipping Stores ➜ Order processing ➜ Ticket handing ➜ Manual Fulfillment ➜ Automated Fulfillment ➜ Closed order monitoring ➜ Product Listing ➜ High-risk order management ➜ Fraud Prevention ➜ Supplier and logistics management ➜ Dispute and Chargeback handling (Paypal, Stripe, Shopify) ◙ ECommerce support - Product/Service based Support ◙ Saas Support - Software based Support ◙ Technical Support ➜ Email and live chat support for IoT devices ➜ Studying codes and scripts to know the exact reason for any issues ➜ Troubleshoot cable, and internet over the chat and email ➜ Troubleshoot IR codes and error messages for AC remotes ➜ Recording signals to add more codes to the database ➜ Order management of multiple channels ➜ Fraud prevention ◙ Supervisory Level ➜ Business partner at RIOT Enterprise ➜ Manage the performance and behavior of 15-20 agents in a team ➜ Responsible for training and maintaining quality ➜ Creating Standard Operating Procedures (SOP) ➜ Writing technical documents ➜ Creating FAQ's and knowledge base articles Virtual/Administrative Assistant ➜ Calendar Management ➜ Community Management ➜ Social Media Management (Basic Level) ➜ Canva Designing (Basic Level) ➜ WordPress Management ➜ Planning and Coordinating administrative procedures ➜ Devising ways to streamline processes ➜ Project Management (Basic Level) ➜ Managing G-suite (Google Docs, Google Sheets, Google Calendar, Gmail, ..) Feel free to connect, we're just a message away :)
    Featured Skill Product Support
    Product Knowledge
    Administrative Support
    Customer Service
    Communications
    Data Entry
    Gorgias
    Canva
    Customer Support
    Email Support
    Zendesk
    Online Chat Support
  • $15 hourly

    • 4.8/5
    • (77 jobs)
    I am Vibhor, a top-rated plus Upwork freelancer with nine years of expertise in technical support and customer support. I have had the privilege of working with Fortune 500 companies in diverse sectors such as banking, healthcare, cryptocurrency, real estate, mobile app stores, and Ad monetization within the information technology domain. My technical and functional proficiency extends to SQL, databases, Linux, Informatica, Tableau, and Power BI. Currently, I am actively upgrading my skills to include AWS technologies, ensuring I stay at the forefront of industry advancements. As a detail-oriented and dedicated freelancer, I specialize in handling product and application support with a seamless blend of technical know-how and functional understanding. My commitment to excellence is reflected in my track record, and I bring a unique perspective to problem-solving, having worked across various domains. If you're seeking a professional with a wealth of experience, coupled with a passion for staying ahead in technology, I am here to contribute to the success of your project. Let's collaborate to achieve greatness together.
    Featured Skill Product Support
    Generative AI
    Microsoft SharePoint
    Healthcare IT
    IT Support
    Google Workspace Administration
    Ticketing System
    SQL
    Answered Ticket
    Customer Service
    Linux
    Technical Support
    Zendesk
    Email Support
    Tech & IT
  • $4 hourly

    • 5.0/5
    • (1 job)
    I am an experienced freelancer into Customer support, Software testing, Technical Support and Image processing. I have worked more than 500 hours on upwork.
    Featured Skill Product Support
    Ticketing System
    Dropshipping
    Magento
    Technical Support
    Ecommerce Website Development
    Payment Processing
    Zendesk
    Customer Support
    Freshdesk
  • $7 hourly

    • 5.0/5
    • (2 jobs)
    •More than 10 years of experience in the IT/BPO industry handling Product Support, IT HelpDesk, Enterprise account management, etc. •Excellent English communication skills •Knowledgeable in IP/Network devices/Voip troubleshooting •Software support •Windows OS installation and support •Saas applications, HubSpot, Postman, API testing etc
    Featured Skill Product Support
    Product Knowledge
    Key Account Management
    API Testing
    Postman
    SaaS
    Email Communication
    Hardware Troubleshooting
    Communication Etiquette
    System Configuration
    Technical Support
    Zendesk
    Customer Support
  • $18 hourly

    • 0.0/5
    • (0 jobs)
    Summary: * 5 years of experience as a Production Support Engineer in Product and Service companies. * Experience in supporting windows and UNIX based application with Oracle and MS-SQL on Windows and Linux. * Scrumban practitioner - actively gathers the application pain of the past and work collaboratively to eliminate it, analyze performance trends and recommend process improvement, continuously determines the scope to automate the repetitive manual tasks and drives automation opportunities to simplify processes. * Proactively analyze, triage and resolve all incoming BAUs and alerts reported for the application or Infrastructure. * Drive customer communication during critical events and contribute to retrospective meetings. * Documents respective support processes, procedures and configurations. * Proactively monitors environment and application health for potential issues and take action to preserve SLAs.
    Featured Skill Product Support
    Microsoft SQL Server Administration
    Microsoft Windows
    Google Cloud Platform
    Server
  • $20 hourly

    • 0.0/5
    • (0 jobs)
    PERSONAL PROJECTS Timetable Management And Attendance Tracking System (2019) This Project Manages the Timetable for any organization , school or college and makes it easy for them to maintain and update it whenever required. The Attendance Tracker keeps track of the latest attendance records and makes it easy and efficient to do certain H.R. related tasks efficiently.
    Featured Skill Product Support
    Database Management System
    Customer Service
    Linux System Administration
    System Monitoring
    DNS
    Data Analysis
    IT Support
    Customer Support
    Database
    Computing & Networking
    Email Support
  • $15 hourly

    • 0.0/5
    • (0 jobs)
    Summary IT professional with close to 9 years of progressive experience working with internal teams and clients. Leveraging Strong analytical skills to support Helpdesk operations. Experienced in planning, deploying, migrating, securing, and troubleshooting Microsoft technologies. *Office 365 *Exchange Online *Intune MDM and MAM *Teams *Azure Active directory *M365 Admin portal
    Featured Skill Product Support
    Ticketing System
    Stakeholder Management
    Microsoft Active Directory
    Network Security
    Microsoft Exchange Online
    Office 365
    Helpdesk
    Leadership Skills
    Incident Management
    Business with 100-999 Employees
  • $6 hourly

    • 0.0/5
    • (0 jobs)
    An experienced professional with a solid background in devising IT solutions for improved business efficiency and bespoke client- facing services. A great communicator in finding the right solution for difficult problems. Strong analytical ability, able to make decisions under pressure, to work reliably with initiative to achieve goals and objectives. Extremely motivated, enthusiastic, and dedicated to task handling and issue resolution. Microsoft 365 dynamic troubleshooting expert and account creation and onboarding and off boarding workflows expert. API and webhooks knowledge and product support expert. Worked both voice and nonvoice support. Experience in international and national client handling with most CSAT’s and rated tickets in the team.
    Featured Skill Product Support
    Microsoft 365 Copilot
    Customer Support Plugin
    Customer Service
    Customer Support
    Email Support
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    CAREER OBJECTIVE To seek challenging opportunities where I can fully use my skills for the success of the organization I want to succeed in an environment of growth and excellence to meet personal and organizational goals.
    Featured Skill Product Support
    Microsoft Azure Administration
    Technical Support
    Phone Communication
    Aviation
    Microsoft Azure
    Customer Experience
    Customer Service
  • $100 hourly

    • 0.0/5
    • (0 jobs)
    I am an expert for java j2ee and had a vast ep in telecom domain corelly related to network switch call routing and other MNP related stuffs
    Featured Skill Product Support
    Software Integration
    Software Development
    Solution Architecture
    Project Management
    DevOps Engineering
    DevOps
    iSupport Software iSupport
    Software
  • $25 hourly

    • 0.0/5
    • (0 jobs)
    A technocrat with over 18 years of diverse expertise across multiple domains, including Telecommunications, Banking, Property Management, Freezones, Real Estate, Salesforce CRM, and Oracle ERP. As a PMI Certified Project Management Professional (PMP) and Salesforce Certified Consultant, I have a proven track record of successfully delivering projects and optimizing business operations. As a seasoned Salesforce Consultant, Project Manager, and Business Analyst, I specialize in aligning business needs with technical solutions to ensure efficient project execution and deliver valuable, innovative outcomes in business and digital transformations.
    Featured Skill Product Support
    Agile Software Development
    Vendor Management
    Stakeholder Management
    Change Management
    Agile Project Management
    Salesforce Lightning
    Salesforce Service Cloud
    Salesforce Sales Cloud
    General Project Consulting
    Business Analysis
    Project Management Professional
    Microsoft Project
    Salesforce CRM
    Salesforce
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    Experienced Senior Product Support Specialist with a strong background in troubleshooting software and hardware issues, as well as managing customer inquiries and resolving technical problems. Skilled Coordinator with proven ability to streamline processes, improve efficiencies, and communicate effectively with cross-functional teams to ensure seamless product support.
    Featured Skill Product Support
    Data Recovery
    Customer Support
    Case Management
    Technical Analysis
    Application Integration
    Jira
    Technical Support
    Zendesk API
    Zendesk
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    Objective I’m a developer experienced in building websites for small and medium-sized businesses. Whether you’re trying to win work, list your services, or create a new online store, I can help. Knows HTML and CSS3, PHP, jQuery, Java, Spring Boot, and Rest API ,Microservices Full project management from start to finish Regular communication is important to me, so let’s keep in touch. Seeking a position to utilize, enhance my skills and abilities in the industry which offers professional growth while being resourceful and flexible.
    Featured Skill Product Support
    Web Design
    Java
    JavaScript
    Bootstrap
    PostgreSQL
    MySQL
    REST API
    Spring Boot
    IT Support
    Product Development
    Web Application
    Web Development
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    Results-driven Customer Support Team Lead with 10+ years of experience across multiple domains (Insurance, Stock Market, Healthcare, Data Exchange). Proven track record of managing SLA, KPI, and deliveries while driving client engagement through upsell/cross-sell efforts. Technical expertise in API testing, integration, database queries, and testing methodologies. Proficient in providing top-notch support via chat, email, and call.
    Featured Skill Product Support
    QA Software & Testing Tools
    Database Query
    Integration Testing
    API Testing
    Community Goals & KPIs
    KPI Metric Development
    Operations Management Software
    Technical Support
    Technical Project Management
    Customer Service
  • $30 hourly

    • 0.0/5
    • (0 jobs)
    Career Objectives To climb up the corporate ladder and to take broader responsibilities through continuous improvement, dedication, teamwork, and innovative thinking that utilizes my technical, Management and communication skills to add to the overall success of the organization To climb up the corporate ladder and to take broader responsibilities through continuous improvement, dedication, teamwork, and innovative thinking that utilizes my technical, Management and communication skills to add to the overall success of the organization Career Summary c * 11+ years of Experience in Application & Technical support as an Individual contributor and as well as Lead. * Working experience with Banking & Financial domains, Has end to end understanding of Payment gateway functionalities. * Expertise in working with Service Now & Zendesk ticketing tools for Creating, Investigating and resolving tickets as per SLA. Preparing & Analyzing the reports and Creating SOP's on Zendesk & Service Now for customer's demo. * Expertise on creating Dashboards for metrics (Number of tickets resolved, in queue, open,
    Featured Skill Product Support
    Technical Support
    IT Support
    Customer Support
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