Hire the Best Product Support Freelancers
in India

TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ Passionate and motivated resource with 10+ years of experience in a broad range of areas covering Technical & Non-Technical Customer Support, Product Management, and IT Development. My highlights include: ► Experience and Awards   - TOP RATED PLUS Freelancer - 10 + Years of experience(36000+ work hours) of working remotely with TOP IT organizations, including Fortune 500 companies - 100% Job Success Score(JSS) rating from more than 7 years in Upwork ► Qualification: Three IT Master degrees holder - Master of Technology in Computer Science & Engineering(M.Tech) degree - Master of Computer Applications (MCA) degree - Master of Science in Computer Science (M.Sc. CS) degree Diplomas: - 1 Year Advanced Post Graduation Diploma in Computer Application (APGDCA) - 3 Years Government Polytechnic Diploma in Information Technology (IT) Certifications: - Certified File Transfer Professional (CFTP) from Pro2col - Certification in Technical Support from BCI - Certification in Customer Relationship Management from Comed Society - Certification in "Technical Support Fundamentals" from Coursera - Certification in dot net programming from BCI - Certification in Hardware and Networking from BCI ► My Customer Support Skills: - Phone, Email, and Chat support - SaaS & Enterprise Product Support using industry-standard CRMs such as HubSpot, Zendesk, GoHighLevel, Intercom, and Kayako. - Customer Engagement & Follow-Ups. - Issue Escalation & Resolution in accordance with established company procedures and SLAs. - Reporting Bugs via JIRA - Contributing(adding new KB articles and updating existing KB articles) to the organization Knowledge base - Attending KPI's and team meetings - Internal Training & Knowledge Sharing with teammates - Provide recommendations for process improvement ► My Sales Skills: - B2B & B2C Sales Expertise - Outbound/Inbound Telesales, Acquisition & Retention - Lead Generation - Campaign Creation & Execution - Meets KPI-Driven Performance: Such as talk time, daily sales, and prospecting targets. - Appointment Scheduling ► My Development skills: - Help world's leading companies to build stronger businesses by taking care of their BPO processes, Such as IndiaMart, Motorola, TrekkSoft, etc - Three years experience of dot net development(desktop and web both using C#.Net and VB.net) - Zendesk apps development and setup expert. - Reporting - SQL Server Reporting Services, Crystal Report, Insights and Gooddata - Database - MySQL, Microsoft SQL Server, MS Access - Manual and Automated testing using tools such as Test complete, TestExecute, Junit, bash scripting, etc ► Digital Marketing - Adwords, FB marketing, Youtube Ads, Email marketing using Tools such as  Act-On, Marketo, HubSpot, MailChimp, Campaign Monitor, etc ► My Skillset: - Lead generation, Telesales(Inbound and Outbound), B2B, B2C, acquisition, retention - Helpdesk tools - Zendesk, GoHighLevel, HubSpot, Intercom, Kayako, - CRM - Salesforce, Zoho, etc - Communication tools - Zoom, RingCentral, Slack, Skype, Microsoft Teams, GoToMeeting, Calendly, etc - Bug tracking Tool - JIRA, Bugzilla   - Miscellaneous - Confluence, ServiceNow, GoogleApps(Drive, Sheets, Slides, etc), Asana, Trello, Amazon EC2, VDI Machines etc - Motivated self-starter and self-learner - Possess strong customer service and technical problem-solving skills

🟢 Available Now ⭐⭐⭐⭐⭐ “Lipika worked with us for multiple months and ALWAYS delivered on time and improved our customer service experience. Thank you Lipika!” ⭐⭐⭐⭐⭐ “Lipika is amazing, we are grateful that she is part of our team.” 🏆 Top-Rated Customer Support & E-commerce Expert 📈 8+ Years Supporting Shopify & Amazon Businesses ✅ Customer Service | Ecommerce Operations | Content Creation | Social Media Management 🤝 150+ Successful Projects Covering Support, Store Management & Marketing Hi there! I’m Lipika, a Customer Support Specialist and Ecommerce Virtual Assistant with 8+ years of experience helping businesses improve customer satisfaction, streamline operations, and grow online stores. I specialize in customer support, ecommerce operations, order management, virtual assistance, and AI-assisted business support for Shopify, Amazon, WooCommerce, and other online platforms. I help businesses provide fast, professional support while keeping daily operations organized and efficient. 💬 Customer Support & Client Relations I turn customer interactions into positive experiences that improve retention and brand loyalty. ✅ Email, chat, ticket, and social media support ✅ Order updates, shipment tracking, and delivery coordination ✅ Returns, refunds, exchanges, and dispute handling ✅ Handling complaints and customer issue resolution ✅ CRM updates and customer database management ✅ Professional communication with customers, vendors, and suppliers ✅ Multi-channel support for ecommerce businesses 🛠 Tools & Platforms Zendesk, Gorgias, Intercom, Freshdesk, HelpScout, Re:amaze, HubSpot CRM, Zoho CRM, Salesforce, LiveChat, Shopify Inbox 🛒 Ecommerce Store Management & Virtual Assistance I support ecommerce businesses with day-to-day operations, store management, and marketplace support. ✅ Shopify, Amazon, WooCommerce, Etsy, eBay, Walmart support ✅ Product listing creation and optimization ✅ Inventory updates and product management ✅ Order processing and fulfillment coordination ✅ Marketplace account support and supplier communication ✅ Admin support, scheduling, research, and reporting ✅ B2B & B2C ecommerce operations support 🛠 Ecommerce Platforms Shopify, Amazon Seller Central, WooCommerce, Etsy, eBay, Walmart Seller Center, Amazon FBA/FBM 🛠 Operations & Shipping Tools ShipStation, Ordoro, Easyship, Linnworks, Stripe, PayPal 📊 Data Entry, Research & Administrative Support Accurate organization and efficient workflow management are key parts of my work. ✅ Data entry and spreadsheet management ✅ Excel and Google Sheets reporting ✅ CRM maintenance and database organization ✅ Online research and competitor analysis ✅ File organization and document management ✅ Calendar, inbox, and task coordination 🛠 Tools Microsoft Excel, Google Sheets, Google Workspace, MS Office 365, Notion, ClickUp, Trello, Asana, Slack ✍ Content & Social Media Support I also help businesses maintain a professional and engaging online presence. ✅ Social media captions and content support ✅ Post scheduling and engagement management ✅ Customer interaction on social platforms ✅ Product descriptions and ecommerce content ✅ Email marketing support and campaign assistance ✅ Lead generation and online research 🛠 Tools Canva, Buffer, Meta Business Suite, Mailchimp, Klaviyo, LinkedIn, Facebook, Instagram 🤖 AI-Assisted Business Support I use AI tools to improve productivity, organization, customer support, and workflow efficiency. ✅ AI-assisted customer support workflows ✅ AI research, summaries, and reporting ✅ AI content organization and documentation ✅ AI productivity and admin support ✅ Ecommerce and operational workflow assistance 🛠 AI Tools ChatGPT, Notion AI, Grammarly, Jasper, Copy.ai 🌟 Why Work With Me? ✅ 8+ Years of Customer Support & Ecommerce Experience ✅ Strong Communication & Problem-Solving Skills ✅ Reliable, Organized, and Detail-Oriented ✅ Fast Response Time & Professional Service ✅ Flexible Across Multiple Time Zones ✅ Dedicated to High-Quality Work & Customer Satisfaction Customer Support Specialist, Zendesk Support, Gorgias Support, Intercom Chat Support, Shopify VA, Amazon VA, Ecommerce VA, Email Support, Chat Support, CRM Management, Order Processing, Virtual Assistant, Product Listing Expert, Data Entry Specialist. 🚀 Ready to improve your customer support and ecommerce operations? 📩 Message me now or invite me to your job, I’d love to help your business grow!

💼 Customer Support • Technical Support • Email, Chat & Billing Support for SaaS & Ecommerce 🏆 Top-Rated | 100% Job Success | 9+ Years of Customer Support Excellence 📌 4,000+ Hours on Upwork | Enterprise & SaaS Support Specialist Hello there! 👋 If you're looking for a reliable, experienced, and tech-savvy customer support specialist who can manage customers, resolve issues, and improve your support workflows — you're in the right place. I help SaaS, ecommerce, and service-based companies deliver fast, professional, and empathetic support that boosts retention and customer satisfaction. 🧰 What I Can Help You With ⭐ Customer Support (Email, Chat & Phone) Responding to customer queries with clarity, professionalism, and empathy Managing high-volume ticket queues Providing timely and accurate resolutions ⭐ SaaS & Technical Support Account setup, onboarding & troubleshooting Billing, subscription & payment issues Login/auth errors, product navigation, and bug reporting Escalation management and cross-team communication ⭐ Billing & Dispute Resolution (Mitratech Expertise) Invoice discrepancies Refunds, chargebacks, credits & adjustments Payment failures & subscription renewals Deep-dive investigation and documentation ⭐ E-commerce Support Order updates, shipping delays, cancellations Refunds, returns & exchange coordination Shopify, PayPal, Stripe & marketplace communication Vendor/supplier follow-ups ⭐ Admin & Back-Office Support CRM management & data entry Spreadsheet handling Document organization Process documentation & SOP creation 🌟 Why Clients Love Working With Me ✔ Reliable & Consistent — 100% Job Success with long-term clients ✔ Retention-Focused — I turn frustrated customers into loyal advocates ✔ Strong Communicator — Clear, friendly, and professional communication ✔ Tech-Savvy — Quick to learn new tools and platforms ✔ Process-Oriented — Identify recurring issues and suggest improvements ✔ Enterprise-Level Experience — 2,500+ hours supporting HR SaaS customers 🛠 Tools & Platforms I Work With Zendesk | Gorgias | Freshdesk | Intercom | Shopify | PayPal | Stripe | Salesforce Google Workspace | Microsoft 365 | Monday.com | Notion | Zoho | Meta Business Suite If your tool isn’t listed, I’ll learn it fast. 📌 My Commitment I treat your customers like my own. My goal is to deliver accurate, empathetic, and high-quality support that strengthens your customer relationships and reduces your support workload. 📞 Ready to elevate your customer experience? Click “Invite to Job” and let’s discuss how I can help you deliver outstanding customer support.

I am B.Sc Computer Science Graduate with 9 years of experience in Web Research, Data Entry and eCommerce Product Support. I am a full-time freelancer & I have successfully delivered over 400 projects at Upwork. I am experienced in web research & online data collection. I also have knowledge of eCommerce product support & deal with projects involving eCommerce catalog creation & maintenance. Besides that, I am familiar with file conversions (PDF to Word, PDF to Excel, etc.). I am fluent in Marathi and have worked on projects involving Marathi language at Upwork.

***100% client satisfaction*** Expert Ecommerce, Membership, E-learning developer with specialization in Digital Marketing with over 4 years of experience!! I have developed a wide range of high performance and successful E-commerce websites using Squarespace, WordPress, Shopify, Laravel, MySQL, HMTL5, CSS3, JavaScript, JQuery, AJAX and using a variety of plugins, apps, APIs. I have built sites of all types but mainly specialize in Web Development such as the following: - WordPress/Shopify/Sqaurespace theme customization - WordPress/Shopify/Sqaurespace bug fixing & maintenance - PSD to WordPress/Shopify/Sqaurespace - Shopify/Sqaurespace Landing page design and development - Shopify/Sqaurespace Klaviyo flow setup - WooCommerce - Html to WordPress theme - WordPress child theme building - WordPress/Shopify/Sqaurespace responsive design - WordPress, Shopify & Squarespace All-Rounder - PHP Development (Laravel) - jQuery/Angular/React Web Apps - Other popular areas that I am well versed with include: WooCommerce, custom post types, ACF Pro (Advanced Custom Fields), Visual Composer, Contact Form 7, Gravity Forms, MailChimp, Divi, WPengine, CDN, Speed Optimization, SSL etc. I use my Digital Marketing expertize to help businesses boost revenue and optimize ROI by advertising and communicating with their brand's voice. I've worked with all kinds of large companies and small startups, but I am particularly insightful about and experienced with the e-commerce, education, marketing, hospitality and automotive industries. I am dedicated and sincere to all projects that fall into my hands, no matter the size or budget. In partnering with one another, you'll find that I'm a highly competent developer & marketer who can manage his own time, exude accountability, and take the initiative to provide exceptional results. Let's connect and discuss your requirements.

Full Stack Developer | 🏆 Top Rated | React · Next.js · Node.js · TypeScript · SaaS & AI Apps Hi, I'm Vatsal — a Full Stack Developer who helps startups and founders turn ideas into fast, scalable, production-ready web applications. I specialize in SaaS platforms and AI-powered apps, owning the full stack from frontend to backend, database, and deployment. What I build: -SaaS Platforms — multi-tenant architecture, subscription billing, role-based access, admin dashboards -AI-Powered Apps — OpenAI integrations, chatbots, intelligent automation -Full Stack Web Apps — React/Next.js frontends with Node.js, Express & NestJS backends -APIs & Integrations — REST, GraphQL, third-party services, payment gateways -Performance & Scaling — optimizing slow apps, refactoring, fixing what's broken Tech Stack: -Frontend → React, Next.js, TypeScript, Tailwind CSS -Backend → Node.js, Express.js, NestJS, REST & GraphQL -Database → PostgreSQL, MongoDB, Supabase -Cloud → AWS, Vercel, Docker -AI → OpenAI API, automation workflows Why founders choose me: ✔ Full ownership — frontend, backend, database, deployment ✔ Clean, scalable, maintainable code ✔ Clear communication & on-time delivery ✔ Long-term support after launch I treat your product like a business, not a ticket. Whether you're launching an MVP, scaling an existing app, or fixing something broken, I'll take it from first line of code to deployment. 📩 Send me a message or invite me — I respond quickly. ✅ Keywords: Full Stack Developer | Senior Full Stack Developer | SaaS Platform Developer | MERN Stack Developer | React.js Development | Next.js Development | Node.js Backend Development | TypeScript Applications | API Integration Specialist | Supabase Developer | PostgreSQL Developer | MongoDB Developer | JavaScript Expert | Dashboard & Admin Panel | Marketplace Developer | Internal Tools | Booking Systems | eCommerce Solutions | Performance Optimization | Ongoing Product Support