Hire the Best Product Support Freelancers
in India

TOP RATED PLUS FREELANCER ⭐⭐⭐⭐⭐ Passionate and motivated resource with 10+ years of experience in a broad range of areas covering Technical & Non-Technical Customer Support, Product Management, and IT Development. My highlights include: ► Experience and Awards   - TOP RATED PLUS Freelancer - 10 + Years of experience(36000+ work hours) of working remotely with TOP IT organizations, including Fortune 500 companies - 100% Job Success Score(JSS) rating from more than 7 years in Upwork ► Qualification: Three IT Master degrees holder - Master of Technology in Computer Science & Engineering(M.Tech) degree - Master of Computer Applications (MCA) degree - Master of Science in Computer Science (M.Sc. CS) degree Diplomas: - 1 Year Advanced Post Graduation Diploma in Computer Application (APGDCA) - 3 Years Government Polytechnic Diploma in Information Technology (IT) Certifications: - Certified File Transfer Professional (CFTP) from Pro2col - Certification in Technical Support from BCI - Certification in Customer Relationship Management from Comed Society - Certification in "Technical Support Fundamentals" from Coursera - Certification in dot net programming from BCI - Certification in Hardware and Networking from BCI ► My Customer Support Skills: - Phone, Email, and Chat support - SaaS & Enterprise Product Support using industry-standard CRMs such as HubSpot, Zendesk, GoHighLevel, Intercom, and Kayako. - Customer Engagement & Follow-Ups. - Issue Escalation & Resolution in accordance with established company procedures and SLAs. - Reporting Bugs via JIRA - Contributing(adding new KB articles and updating existing KB articles) to the organization Knowledge base - Attending KPI's and team meetings - Internal Training & Knowledge Sharing with teammates - Provide recommendations for process improvement ► My Sales Skills: - B2B & B2C Sales Expertise - Outbound/Inbound Telesales, Acquisition & Retention - Lead Generation - Campaign Creation & Execution - Meets KPI-Driven Performance: Such as talk time, daily sales, and prospecting targets. - Appointment Scheduling ► My Development skills: - Help world's leading companies to build stronger businesses by taking care of their BPO processes, Such as IndiaMart, Motorola, TrekkSoft, etc - Three years experience of dot net development(desktop and web both using C#.Net and VB.net) - Zendesk apps development and setup expert. - Reporting - SQL Server Reporting Services, Crystal Report, Insights and Gooddata - Database - MySQL, Microsoft SQL Server, MS Access - Manual and Automated testing using tools such as Test complete, TestExecute, Junit, bash scripting, etc ► Digital Marketing - Adwords, FB marketing, Youtube Ads, Email marketing using Tools such as  Act-On, Marketo, HubSpot, MailChimp, Campaign Monitor, etc ► My Skillset: - Lead generation, Telesales(Inbound and Outbound), B2B, B2C, acquisition, retention - Helpdesk tools - Zendesk, GoHighLevel, HubSpot, Intercom, Kayako, - CRM - Salesforce, Zoho, etc - Communication tools - Zoom, RingCentral, Slack, Skype, Microsoft Teams, GoToMeeting, Calendly, etc - Bug tracking Tool - JIRA, Bugzilla   - Miscellaneous - Confluence, ServiceNow, GoogleApps(Drive, Sheets, Slides, etc), Asana, Trello, Amazon EC2, VDI Machines etc - Motivated self-starter and self-learner - Possess strong customer service and technical problem-solving skills

**Trusted by the same client for over 8 years.** Having long-term client relationships in Remote jobs are earned through consistency, reliability, and results. For more than Eight years, I worked exclusively with a single client, delivering exceptional customer support and becoming a trusted extension of their team. This experience reflects my commitment to providing outstanding service and building lasting customer relationships. Due to company merge i have lost my previous job and currently looking for a full time oppertunity where i can provide my 100% best. I'm a Customer Support Specialist with 7+ years of experience supporting customers through email, live chat, phone, and remote meetings. I thrive on creating positive customer experiences by listening with empathy, communicating clearly, and resolving issues efficiently. My background spans SaaS and e-commerce, where I've handled customer inquiries, onboarding, account support, issue resolution, and technical troubleshooting. I also bring extensive experience supporting Shopify applications, enabling me to confidently assist online businesses and their customers. **What I bring to your team:** * Customer Support (Email, Live Chat & Phone) * Customer Success & Customer Retention * E-commerce & SaaS Customer Support * Help Desk & Ticket Management * Customer Onboarding * Shopify App Support * Knowledge Base Documentation * Technical Troubleshooting & Escalation Management Clients value my professionalism, patience, attention to detail, and ability to remain calm under pressure. Whether I'm handling customer conversations, resolving complex issues, or collaborating with internal teams, my focus is always on delivering a seamless support experience that strengthens customer trust and loyalty. If you're looking for a dependable Customer Support Specialist who will represent your brand with professionalism and care, I'd love to help your business succeed.

Need someone reliable, accurate, and responsive for your e-commerce or admin tasks? I've got you covered. With 15+ years on Upwork and 46,000+ hours completed at a 100% Job Success Score, I bring both experience and consistency to every project. Clients consistently describe me as a Clear Communicator, Reliable, and Committed to Quality — and I take that seriously. E-Commerce & Customer Support: — Email & chat customer support — Order management, returns, refunds & dispute resolution — Customer complaint handling and de-escalation — Vendor coordination and back-office support Data Entry & Product Management: — Product listing & bulk uploads (Shopify, Magento, WooCommerce, BigCommerce, Amazon, eBay etc.) — CSV/SKU management and catalogue organisation — Data entry, accuracy verification and online research — Word/PDF conversion, Google Sheets, database management Admin & Operations: — Virtual assistance and administrative coordination — Basic HTML/CSS for product description formatting I'm available, responsive within a few hours, and genuinely invested in making your project a success. Let's talk — send me a message and I'll get back to you promptly.

🚀 Senior Full Stack Developer | React · Next.js · Node.js · TypeScript · SaaS & AI Apps · CRM Hi, I'm Vatsal — a Full Stack Developer who helps startups and founders turn ideas into fast, scalable, production-ready web applications. I specialize in SaaS platforms and AI-powered apps, owning the full stack from frontend to backend, database, and deployment. What I build: -SaaS Platforms — multi-tenant architecture, subscription billing, role-based access, admin dashboards -AI-Powered Apps — OpenAI integrations, chatbots, intelligent automation -Full Stack Web Apps — React/Next.js frontends with Node.js, Express & NestJS backends -APIs & Integrations — REST, GraphQL, third-party services, payment gateways -Performance & Scaling — optimizing slow apps, refactoring, fixing what's broken Tech Stack: -Frontend → React, Next.js, TypeScript, Tailwind CSS -Backend → Node.js, Express.js, NestJS, REST & GraphQL -Database → PostgreSQL, MongoDB, Supabase -Cloud → AWS, Vercel, Docker -AI → OpenAI API, automation workflows Why founders choose me: ✔ Full ownership — frontend, backend, database, deployment ✔ Clean, scalable, maintainable code ✔ Clear communication & on-time delivery ✔ Long-term support after launch I treat your product like a business, not a ticket. Whether you're launching an MVP, scaling an existing app, or fixing something broken, I'll take it from first line of code to deployment. 📩 Send me a message or invite me — I respond quickly. ✅ Keywords: Full Stack Developer | Senior Full Stack Developer | SaaS Platform Developer | MERN Stack Developer | React.js Development | Next.js Development | Node.js Backend Development | TypeScript Applications | API Integration Specialist | Supabase Developer | PostgreSQL Developer | MongoDB Developer | JavaScript Expert | Dashboard & Admin Panel | Marketplace Developer | Internal Tools | Booking Systems | eCommerce Solutions | Performance Optimization | Ongoing Product Support

🟢 Available Now ⭐⭐⭐⭐⭐ “Lipika worked with us for multiple months and ALWAYS delivered on time and improved our customer service experience. Thank you Lipika!” ⭐⭐⭐⭐⭐ “Lipika is amazing, we are grateful that she is part of our team.” 🏆 Top-Rated Customer Support & E-commerce Expert 📈 8+ Years Supporting Shopify & Amazon Businesses ✅ Customer Service | Ecommerce Operations | Content Creation | Social Media Management 🤝 150+ Successful Projects Covering Support, Store Management & Marketing Hi there! I’m Lipika, a Customer Support Specialist and Ecommerce Virtual Assistant with 8+ years of experience helping businesses improve customer satisfaction, streamline operations, and grow online stores. I specialize in customer support, ecommerce operations, order management, virtual assistance, and AI-assisted business support for Shopify, Amazon, WooCommerce, and other online platforms. I help businesses provide fast, professional support while keeping daily operations organized and efficient. 💬 Customer Support & Client Relations I turn customer interactions into positive experiences that improve retention and brand loyalty. ✅ Email, chat, ticket, and social media support ✅ Order updates, shipment tracking, and delivery coordination ✅ Returns, refunds, exchanges, and dispute handling ✅ Handling complaints and customer issue resolution ✅ CRM updates and customer database management ✅ Professional communication with customers, vendors, and suppliers ✅ Multi-channel support for ecommerce businesses 🛠 Tools & Platforms Zendesk, Gorgias, Intercom, Freshdesk, HelpScout, Re:amaze, HubSpot CRM, Zoho CRM, Salesforce, LiveChat, Shopify Inbox 🛒 Ecommerce Store Management & Virtual Assistance I support ecommerce businesses with day-to-day operations, store management, and marketplace support. ✅ Shopify, Amazon, WooCommerce, Etsy, eBay, Walmart support ✅ Product listing creation and optimization ✅ Inventory updates and product management ✅ Order processing and fulfillment coordination ✅ Marketplace account support and supplier communication ✅ Admin support, scheduling, research, and reporting ✅ B2B & B2C ecommerce operations support 🛠 Ecommerce Platforms Shopify, Amazon Seller Central, WooCommerce, Etsy, eBay, Walmart Seller Center, Amazon FBA/FBM 🛠 Operations & Shipping Tools ShipStation, Ordoro, Easyship, Linnworks, Stripe, PayPal 📊 Data Entry, Research & Administrative Support Accurate organization and efficient workflow management are key parts of my work. ✅ Data entry and spreadsheet management ✅ Excel and Google Sheets reporting ✅ CRM maintenance and database organization ✅ Online research and competitor analysis ✅ File organization and document management ✅ Calendar, inbox, and task coordination 🛠 Tools Microsoft Excel, Google Sheets, Google Workspace, MS Office 365, Notion, ClickUp, Trello, Asana, Slack ✍ Content & Social Media Support I also help businesses maintain a professional and engaging online presence. ✅ Social media captions and content support ✅ Post scheduling and engagement management ✅ Customer interaction on social platforms ✅ Product descriptions and ecommerce content ✅ Email marketing support and campaign assistance ✅ Lead generation and online research 🛠 Tools Canva, Buffer, Meta Business Suite, Mailchimp, Klaviyo, LinkedIn, Facebook, Instagram 🤖 AI-Assisted Business Support I use AI tools to improve productivity, organization, customer support, and workflow efficiency. ✅ AI-assisted customer support workflows ✅ AI research, summaries, and reporting ✅ AI content organization and documentation ✅ AI productivity and admin support ✅ Ecommerce and operational workflow assistance 🛠 AI Tools ChatGPT, Notion AI, Grammarly, Jasper, Copy.ai 🌟 Why Work With Me? ✅ 8+ Years of Customer Support & Ecommerce Experience ✅ Strong Communication & Problem-Solving Skills ✅ Reliable, Organized, and Detail-Oriented ✅ Fast Response Time & Professional Service ✅ Flexible Across Multiple Time Zones ✅ Dedicated to High-Quality Work & Customer Satisfaction Customer Support Specialist, Zendesk Support, Gorgias Support, Intercom Chat Support, Shopify VA, Amazon VA, Ecommerce VA, Email Support, Chat Support, CRM Management, Order Processing, Virtual Assistant, Product Listing Expert, Data Entry Specialist. 🚀 Ready to improve your customer support and ecommerce operations? 📩 Message me now or invite me to your job, I’d love to help your business grow!

I am Vibhor, a top rated Upwork freelancer with 9 years of expertise in technical support and customer support. I have had the privilege of working with Fortune 500 companies in diverse sectors such as banking, healthcare, cryptocurrency, real estate, mobile app stores, and Ad monetization within the information technology domain. My technical and functional proficiency extends to SQL, databases, Linux, Informatica, Tableau, and Power BI. Currently, I am actively upgrading my skills to include AWS technologies, ensuring I stay at the forefront of industry advancements. As a detail-oriented and dedicated freelancer, I specialize in handling product and application support with a seamless blend of technical know-how and functional understanding. My commitment to excellence is reflected in my track record, and I bring a unique perspective to problem-solving, having worked across various domains. If you're seeking a professional with a wealth of experience, coupled with a passion for staying ahead in technology, I am here to contribute to the success of your project. Let's collaborate to achieve greatness together.