Hire the Best Service Cloud Administration Specialists in Chennai, IN

L2/L3 technical support is the strongest part of my background. Most of my work has been in escalations, troubleshooting, and issue ownership — cases that were no longer straightforward and needed proper investigation. My approach is to check logs, understand system behavior, reproduce the issue where possible, document findings clearly, and coordinate with engineering when deeper analysis or a code-level fix is needed. I stay with cases through to resolution. I have worked across cloud and on-prem environments on issues involving APIs, authentication, SSO/LDAP/MFA, ETL and data workflows, storage integrations, and recurring production problems. I have also worked in Zendesk-driven environments where response quality, follow-up, and clear communication mattered alongside the technical fix. My customer-facing experience includes large enterprise organizations across the US and Europe — banking, telecom, insurance, and other high-scale sectors — where the technical issue mattered, but so did clarity, pace, and ownership. My approach on every case: understand the issue properly, gather the right evidence, keep communication clear, document what matters, and move it forward. --- TOOLING AND PLATFORMS - Support platforms: Zendesk · Jira · Salesforce · ServiceNow · Intercom - Log and diagnostic tools: Kibana · Splunk · Elasticsearch · New Relic - Identity and access: Azure AD / Entra ID · ADFS · Okta · LDAP · SAML · MFA - Cloud platforms: AWS · Azure · GCP (across supported environments) - Infrastructure exposure: Docker · Kubernetes · TCP/IP · VPN · Load Balancers - Content and storage integration: SharePoint · Box · S3 SCRIPTING, AUTOMATION, AND DATA - REST API — integration troubleshooting, structured request/response analysis, consumption scripting - SQL, PostgreSQL and MS SQL Server; database-level investigation, query-driven root cause analysis - PowerShell - file system automation, metadata extraction, CSV/JSON export pipelines, operational scripting - Power Query (M) - multi-source ETL, schema normalization, incremental refresh, reconciliation workflows - Excel VBA — orchestration, validation, reporting automation, self-service operational tooling - Power BI — dashboard-ready data preparation, operational reporting, visualization - Automation — Zendesk and Jira triggers, webhooks, workflow automation, AI-assisted routing

I help businesses design, migrate, secure, troubleshoot, and stabilize cloud and IT infrastructure across AWS, Azure, Windows, Linux, Microsoft 365, Google Workspace, VMware, and hybrid environments. I bring more than 18 years of hands-on enterprise infrastructure experience and hold the AWS Certified Solutions Architect – Associate certification. My focus is on dependable implementation, minimal disruption, clear communication, and practical documentation. How I can help: - AWS and Azure cloud infrastructure design, deployment, administration, and troubleshooting - Windows Server, Linux, Active Directory, Group Policy, DNS, and DHCP - Microsoft 365, Entra ID, Exchange Online, and Google Workspace administration - Infrastructure troubleshooting, root-cause analysis, and incident recovery - Cloud, server, application, website, and business email migrations - DNS, SSL/TLS, CDN, domain, and web-hosting configuration - SPF, DKIM, DMARC, MX, SMTP, mail flow, and email-delivery troubleshooting - VMware vSphere, storage, backup, disaster recovery, and access reviews - Terraform, infrastructure as code, PowerShell, Bash, and operational automation - Infrastructure assessments, technical documentation, and handover My cross-technology experience helps me trace problems across cloud, servers, identity, networking, DNS, email, storage, databases, and applications rather than treating each system in isolation. I support both new deployments and existing environments, including modernization, migrations, service recovery, performance troubleshooting, security improvements, and ongoing infrastructure support. I begin by understanding the current environment, technical dependencies, business risks, and required outcome. I then implement changes carefully, validate the completed work, and provide clear documentation and recommendations for ongoing operations. My aim is to deliver infrastructure that is stable, secure, well documented, and practical to operate.

Hi Hiring Manager, My name is Logesh, and I have extensive experience in DevOps and System Engineering roles. I specialize in CI/CD and have expertise in designing and setting up complete infrastructure on AWS, GCP, Digital Ocean, and OCI. In my previous roles, I have been involved in NOC and SOC monitoring, as well as access management, including user and email access, and account management. I also have significant experience in application support, particularly with Outlook, OS-related issues, and printer/scanner support. I am proficient in a wide range of AWS services, including EC2, LightSail, Lambda, EC2 Image Builder, S3, EFS, FSx, S3 Glacier, AWS Backup, RDS, DynamoDB, ElastiCache, AWS Migration Hub, Database Migration Service, VPC, CloudFront, Route 53, API Gateway, CodeCommit, CodeArtifact, CodeBuild, CodeDeploy, CodePipeline, AWS Organizations, CloudWatch, AWS Auto Scaling, CloudFormation, CloudTrail, Systems Manager, Trusted Advisor, Amazon Grafana, Amazon Prometheus, Elasticsearch Service, AWS Inspector, IAM, Cognito, Secrets Manager, AWS Single Sign-On, Certificate Manager, Elastic Container Registry, Elastic Container Service, Elastic Kubernetes Service, WorkSpaces, AWS Cost Explorer, AWS Budgets, AWS Marketplace Subscriptions, Simple Notification Service, Simple Queue Service, and Managed Apache Airflow. I have also worked extensively with major GCP services, including Marketplace, Compute Engine, Kubernetes Engine, Filestore, Cloud Storage and Data Transfer, BigTable, Data Migration, Memorystore, Spanner, SQL, VPC Network, Network Services, Cloud Build, Cloud Deploy, Source Code Repository, Pub/Sub, Cloud Functions, Monitoring, Logging, Container Registry, Kubernetes Engine, and partner solutions. Additionally, I possess a strong working knowledge of Azure Cloud services, including Azure App Service, Azure DevOps, Azure Functions, Azure Kubernetes Service, Azure SQL Database, Azure Monitor, Azure Security Center, and Azure Logic Apps. My expertise extends to Prisma Cloud security solutions, covering CNAPP, CSPM, CWPP, and DSPM. I also have hands-on experience with Cortex XDR for endpoint detection and response, enhancing security operations through proactive monitoring and threat management. My DevOps experience includes working with various tools such as Git (GitLab, GitHub, Bitbucket, and SVN), and I have experience migrating from SVN to Bitbucket. I am well-versed in CI/CD tools like Jenkins, Azure DevOps, AWS CI/CD tools, and GCP Cloud Build. On container platforms, I have worked with Kubernetes, Docker, and Rancher. I also have experience with IT ticketing tools like OSTicketing and ServiceNow, and monitoring and alerting tools like Nagios and SolarWinds. Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experience align with your needs. Best regards, Logesh