Hire the best Facilitation professionals

Check out Facilitation professionals with the skills you need for your next job.
Clients rate Facilitation professionals
Rating is 4.9 out of 5.
4.9/5
based on 331 client reviews
  • $165 hourly
    Need a thought partner to help sort your ideas into persuasive presentations which showcase your value? Doing your work and telling your story at the same time is a challenging task for everyone. With my help, your message will go the extra mile in convincing customers, leads, investors, donors, and executives. With a dynamic mix of strategy, design, writing, research, and facilitation, I help my clients translate their concepts into pitch decks, growth plans, reports, profiles, proposals, frameworks, web content, roadmaps, concept visualizations, and workshops. I can help you make the challenging task of selling your work to others much easier. Together we will construct powerful arguments that speak directly to the hearts and minds of your audience. My clients include founders, executives, consultants, teams, businesses, and institutions. I offer reasonable rates, flexibility, and quick turnaround. ------------- Guiding businesses in growth, I prototype solutions leveraging creative and relational capital to address human needs. I map strategy, build brand narratives, advocate for customers, and design the next experience, supporting the efforts of executives and innovation, design, development, and marketing teams. I lead teams through the challenge of effective storytelling, design, and branding using an immersive interview and synthesis process, converting divergent ideas, experiences, and agendas into persuasive marketing collateral, profile narratives, design concepts, and a fundamental understanding the bottom line “why?” At heart I am a practical creative devoted to efficient use of resource, be it energy, material, money or time. I catalyze change and innovation through empathic human interaction. And most of all, I like to roll up my sleeves and get it done now. --------- Specialties: Strategic Design Storytelling, Visioning, and Branding Higher Education Innovation Strategic Partnerships Service and Experience Design Design Research Framework Design Workshop Facilitation Sustainable Business Modeling Program Design and Development Professional Development and Training Innovation & Entrepreneurship Creative Leadership Organizational Change Design Thinking & Human-Centered Design
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    Customer Discovery
    Business Planning & Strategy
    Business Plan or Pitch
    Design Thinking
    Creative Direction
    Writing
    Candidate Interviewing
    Researcher
    Business Presentation
    Copywriting
    Strategy & Planning
    Pitch Deck
    Startup Consulting
    Presentation Design
  • $60 hourly
    I'm an experienced live session moderator and technology coach who believes a good learning environment is key to learner success. I've moderated live sessions for a wide variety of higher education classes as well as training for restoration/remediation technicians, automotive managers and advisors and cyber security. Live session assistance has included troubleshooting technical problems for participants and facilitators, distribution of documents relevant to presentations, attendance taking, responding to routine chat messages, participation reporting, etc. I'm very comfortable coaching presenters and participants in the use of technology, communication tools, breakout rooms, and polling platforms. Bonus: Experienced webinar producer Specialties: Coaching, Problem solving. I'm known as an empathetic problem solver who can assess a situation and provide solutions. About me: Detail oriented, adept at juggling multiple tasks, customer focused and highly organized Community: Firefighter and EMT for 40 years, volunteer leader in Boy Scouts of America
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    Administrative Support
    Technology Tutoring
    Conferencing Software
    Educational Technology
    Zoom Video Conferencing
    Webinar
    Presentation Design
    Virtual Assistance
    Staff Development
    Education
    Product Photography
  • $80 hourly
    US Navy and US Army Veteran/SHRM Veteran Ambassador Strong understanding of cultural competency, DEI, and social justice concepts, including intersectionality, systems of oppression, and implicit bias, among others. • Collaborates with leadership to develop and monitor DEI metrics (recruiting, retention, promotions, salary equity, leadership retention, etc.) through diversity assessments, people analytics, and identifying trends to recommend solutions. • Provides oversight for all internal DEI programs and policies, including the DEI committee initiatives IAW local, state, and federal EEOC/AA regulations. • Designs and facilitates training on diversity, equity, and inclusion, including disability, LGBTQ identities, race, gender, working with veterans, building, and managing diverse teams, psychological safety, unconscious bias, and preventing and responding to bias in the workplace. • Consults and develops plans that strategically integrate metrics and organizational development activities, including leadership assessment and development, career development, succession planning, individual developmental action plans, performance management, leadership evaluation tool, coaching, and process improvement on diversity and inclusion. • Working knowledge of institutional and structural racism concepts and their impact on underserved and underrepresented population. • Competency expert in the design, development and implementation of the talent review process required to achieve business goals and results in the creation of an internal talent pipeline and external diverse pipeline. • Trains and incentivizes leaders and employees to enhance inclusion and belonging in their daily interactions while benchmarking diversity, equity, and inclusion across the organization. In addition to my consulting work, I am a Navy and Army veteran, a certified Lean Six Sigma Black Belt Coach, and a certified organizational development professional. In my career, I have worked for many well-known companies over the last two decades in roles such as Operations Leader, Continuous Improvement Coach, Human Resources Generalist, Training Manager, and Safety Health and Environmental Manager.
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    Leadership Coaching
    Training & Development
    Psychology
    Organizational Behavior
    Executive Coaching
    Instructional Design
    Interpersonal Skills
    Employee Engagement
    Diversity & Inclusion
    Change Management
    Leadership Development
    Content Writing
    HR & Business Services
    Nonprofit Organization
  • $45 hourly
    I have been working in instructional design for over 9 years now. I have worked in higher education and currently work in a training setting for a business. In my experience, I have written content to align with objectives, as well as develop materials such as presentations, elearning courses, and instructional aides. In addition, I have been a faculty member for various institutions for the past 5 years teaching in psychology and human services (online and in-person).
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    Job Aid
    Articulate Storyline
    Content Development
    Instructure CANVAS
    Elearning
    Instructional Design
    Training Design
    Training Presentation
    Distance Education
    Higher Education
    Training & Development
    Microsoft Word
    Microsoft PowerPoint
    Adobe InDesign
  • $75 hourly
    An accomplished leader in corporate training who excels in developing and implementing high-impact learning programs and curriculum that enhance employee capabilities. I have proven success in evaluating and identifying performance gaps. I also recommend, design, and develop innovative learning solutions to include but not limited to eLearning, vILT, ILT, structured OJT, self-study, high definition distance learning, and microlearning. I provide astute management of projects, budgets, and timelines with experience spanning manufacturing, healthcare, oil and gas, utilities, and financial services. CORE STRENGTHS: INSTRUCTIONAL DESIGN – ADULT LEARNING METHODOLOGIES – PERFORMANCE CONSULTING – LMS ADMINISTRATION PERFORMANCE MANAGEMENT – TEAM LEADERSHIP – EMPLOYEE DEVELOPMENT – PROJECT MANAGEMENT – TRAINING NEEDS ANALYSIS STRATEGIC PLANNING – VENDOR MANAGEMENT – COACHING – PROCESS IMPROVEMENT – FACILITATION – COMMUNICATIONS
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    Project Plans
    Management Development
    Staff Development
    Curriculum Design
    People Management
    Communication Skills
    Learning Management System
    Training
    Training Needs Analysis
    Instructional Design
  • $50 hourly
    Thank You for viewing my profile! I am always interested in making long-term work relationships with my clients to ensure the project's successful conclusion. If you choose to hire me, you will be adding a 100% Reliable, Sincere, and Awesome person to your team. Myself - ♛ Verified Top Rated Plus Upworker ★ 5700+ Hours and still counting ✔ 90+ Happy Customers ✔ 100% Job Success Rate ✔ 84% Long Term Clients ★★★★★ 5 Star Clients Rating ⌚ 14+ Years of Experience ★ Extremely Creative ★ Result-oriented professional ★ Meets deadlines ★ Cognitive Thinker ★ Logical & prompt communicator ★ No supervision is required My Skill Set & Expertise- - User Experience Research for Mobile Apps - Technical Recruiting - LinkedIn & Upwork Recruiting - Hindi-English Translation and Vice-versa - B2B Personalized Emailing - Research and Report Writing. - Cold-Calling - Interview Scheduling - Responding to the Google Play Store Reviews - Writing Product/Website Reviews - Community Management and Feedback. - Responding to Support messages received for products. - PDF conversion to excel/word/text file - Admin Support & data - entry - Well-versed with Microsoft Office, Google Suite, Zoho, Salesforce, Lookback, etc. Looking forward to working with you soon. Cheers! Seepika
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    Focus Groups
    Research Interviews
    Focus Group Moderation
    UX Research
    English to Hindi Translation
    Qualitative Research
    Administrative Support
    Mobile App Testing
    Community Moderation
    Consumer Research
    LinkedIn Recruiting
    Recruiting
  • $45 hourly
    Hi! 👋 Are you concerned that issues during your virtual event might hurt the reputation of your brand? With 8+ years of event production experience, I deliver events that run smoothly and bring valuable results. I love working with businesses and nonprofits and helping them to make an impact with virtual events. I believe that there are five components to a successful virtual event: an expertly managed platform, confident speakers, high-quality content, engaged participants, and measurable results. There is a clear path to achieving this, and I can take you every step of the way to hosting an event that will not only run without a hitch, but will deliver the results that your organization needs. I have been in the Events industry for 8+ years. In the early days, I managed several hybrid programs built with webinars, virtual roundtables, e-learning courses, and in-person training sessions. In recent years, I became focused exclusively on event production because it is paramount to the success of any virtual event. I have helped such organizations as NDI, HRC, and ADM Capital Foundation to host impactful virtual events and worked with executive-level speakers from Unilever, DHL, Microsoft, AstraZeneca, ING, ABB, Aon, Leroy Merlin, Nemak, Bridgestone, Open Knowledge, BuildingGreen, Sustainable Minds, Stone Group, Blancco and more. I know from years of experience that in both corporate and nonprofit environments, virtual events are a moving target. Being a follower of agile and lean production principles, I troubleshoot on the go and prevent the waste of the client’s resources where it can occur. I also prepare organizers, speakers, and moderators for contingencies so that everyone involved can be confident that the event will run smoothly. _______ ✅ Defining virtual event objectives, solutions, and technical tools ✅ Selecting virtual event format & structure (sequence of presentations, engagement activities, Q&A sessions, and event breaks) ✅ Platform selection, set-up & management (Zoom, Microsoft Teams, Airmeet, Hopin, Cvent, vFairs) ✅ Registration form and event page set-up ✅ Rehearsals / test runs with speakers, interpreters, moderators & MCs ✅ Production team coordination ✅ Participant engagement strategy & solutions ✅ Run of Show (a minute-by-minute script that includes all event elements and hosting tasks) ✅ Additional technical solutions set-up & management (for participant engagement, ticketing, on-demand content hosting) ✅ Feedback gathering set-up (feedback forms / satisfaction surveys) ✅ Technical event hosting & facilitation (with complete event platform management, including event platform tools (breakout rooms, whiteboard, annotation, polls, etc.) ✅ Sharing hosting & speaker content (slides, audio, video) ✅ Language interpretation management & support ✅ Troubleshooting & tech support to speakers, moderators, and participants ✅ Contingency planning & management ✅ Added services from specialized subcontractors (assistant platform techs, streaming specialists, content designers) _______ I start the production process by identifying objectives for the given virtual event. For example, event objectives can include communicating the value of a product or service, having a discussion, engaging with participants, and networking. Your event can have a number of different objectives. Send me a message, and we will schedule a discovery call. I will suggest solutions and tools that can meet your needs and fit your budget. Event solutions are not limited to slide sharing, moderation, and Q&A sessions. I have collected more than 40 different solutions and tools which create value that clients often don’t anticipate. Many of them do not require added resources, they just fully utilize the capabilities of the event platform to enrich the event hosting process and increase its impact. I work with mid-size enterprises, established startups, nonprofits, and solopreneurs from various industries & fields, producing different types of virtual events - from webinars to multi-day conferences with numerous speakers, sponsors, and partners. I can produce events for you or teach you how to do it. Let’s connect and discuss your next virtual event and its goals. I am looking forward to bringing my expertise into its successful production. Ira P.S. In addition to classic virtual event formats like webinars and online conferences, I also produce unconventional events, such as lunch & learn sessions, happy hours, drop-in AMAs, and unconferences. There are many types of events to choose from and combine. The key is to find the format that will work best for your purpose and audience.
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    Event Management
    Event Setup
    Marketing Communications
    Communications
    Event Registration
    Zoom Video Conferencing
    Scripting
    Customer Engagement
    Webinar
    Event Planning
    Corporate Event Planning
    Hosting Zoom Calls
    Technical Support
  • $135 hourly
    Megan Martin is a business operations expert, a people-first leader, and a veteran who served overseas in Afghanistan. In the business world, Megan has two passions: unlocking new levels of success for her clients, and displaying servant leadership within her team. With over 20 years of experience developing and improving business processes, Megan is uniquely equipped to identify your company’s blind spots and chart a holistic growth path. She’s solution- oriented, well-versed across all key business departments, and intentional about bringing the “humanity” back into consulting. Megan’s approach relies on going all-in with her clients. Using methodologies borrowed from the sciences, she explores everything: the business’s strengths, weaknesses, processes, culture, and any other details that may be relevant to the challenge at hand. Megan’s expertise acts as a professional filter, sorting through complex information, finding connections and interdependencies, and identifying opportunities for exponential growth. As a leader, Megan is redefining what it means to be a Founder and CEO. She believes in working alongside her team and investing in a culture of ownership and integrity. In Megan’s world, there is truly no “I” in team! She applies this same perspective to client challenges, remembering that there are real people behind every business concern. If you’re looking for a trusted consultant that will learn the ins and outs of your business, deliver on their promises, and lead with heart, Megan would love to meet you! HIGHLIGHTS: -Leadership development -Systems thinking & design -Remote team building activities -Improve remote-team communication -Process improvement -Lead domestic & international team meetings -SOP creation and team-training -Oversee and manage CEO and team member tasks -Create current and future value process maps ADDITIONAL: Logistics, Biotechnology, QA, Lean Management, Health and Fitness, AI, Tech Startups, Building Online Courses (LMS), Military Operations, Strategy, Leadership Development and Training, Website updates SOFTWARE EXPERIENCE: Zoho, GoDaddy, Squarespace, WordPress, LMS Course Software, Quip, Asana, ClickUp, Monday, MS Office, Google Suite, Slack, Notion, Loom, Komodo, Screencastify, Miro, Workmap, Online Databases, Macros "A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will all say: we did it ourselves." -Lao Tzu
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    Organizational Development
    Process Improvement
    Military
    Communications
    Google Workspace
    Leadership Skills
    Project Management
    Minimum Viable Product
    Biotechnology
    Business Operations
    Organizational Design & Effectiveness
  • $75 hourly
    Hi, nice to you meet you! Looking for effective strategies to achieve your learning and business goals? Let's find out together what actions your team needs to take in order to achieve your goals. I'll help you turn existing knowledge and skills into learning opportunities for your team by designing fun interactive learning experiences with practical activities that allow your team to perform well on the job. I specialize in conducting learning needs assessments, defining learning objectives, creating storyboards and prototypes, and designing learning materials such as workbooks, facilitator guides, lesson plans, presentations, and handouts for both instructor-led training (ILT) and virtual instructor-led training (VILT) programs as well as programming interactive e-learning courses. Expertise: ✅ E-learning development ✅ Storyboarding ✅ Instructional design ✅ Training program design ✅ Training & development ✅ Curriculum design ✅ Learning & development ✅ Learning experience design ✅ Learning content writing ✅ Scriptwriting Tools for e-learning: ✅ Articulate Storyline 360 ✅ Articulate Rise 360 ✅ Adobe XD ✅ Figma ✅ Adobe Illustrator Please invite me to your jobs to discuss how we can collaborate on your projects!
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    Storyboard
    Lesson Plan Writing
    Instruction Manual
    Elearning
    Storyboarding
    Content Creation
    Scriptwriting
    Script
    Leadership Training
    Training Design
    Training & Development
    Synchronous Learning
    Instructional Design
  • $55 hourly
    A systems thinker with 12 years professional experiences and strong problem-solving backgrounds in Engineering and Applied Psychology and the perfect combination of technical, analytical and interpersonal skills.I have strengths in conducting applied research, qualitative and quantitative analysis and simulations, using evidence to drive program and system design, understanding human behaviour, working collaboratively across various disciplines and cultures, delivering training, facilitating group processes and building strong client relationships.
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    Diversity & Inclusion
    Organizational Development
    Technical Writing
    Microsoft Excel
    Relationship Management
    Communication Skills
    Communications
    Project Management
    Report Writing
  • $65 hourly
    Innovative Webinar Programs Manager with over ten years of experience. Expert in coordinating and implementing over 2000+ webinars and virtual events that are both robust and interactive. Over the past ten years, I have used multiple webinar platforms and have identified the most successful methods to execute easy-to-understand and informative webinar campaigns for several different markets. Available to help coordinate, set up, moderate or present webinars for any industry. Proficient in GoToWebinar, ON24, Zoom, Workcast and Webex.
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    Virtual Assistance
    Multimedia Instruction
    Digital Pattern Design
    Microsoft Office
    Webinar
    Project Management
    Training Presentation
    Zapier
    Citrix Systems GoToMeeting
    Zoom Video Conferencing
    Airtable
    Visual Presentation Design
  • $50 hourly
    Camtasia | Articulate Storyline | Snagit | PowerPoint | Zoom | Webex | MS Teams My three big passions: language, learning and new technologies. Some things I can help you in: - Help you producing your virtual sessions - Localize your software / website into Spanish or Catalan. I am specialized in IT & learning / training material. - Help you create your e-learning content (enthusiast of Articulate Storyline 360 and Adobe Captivate 2019). Also, help you digitize your learning content. - Localize your eLearning content into Spanish / Catalan (putting both above skills together). - Help you create your learning / training videos or improve the content you already have. I am an advanced user of Camtasia 2019, after having used this powerful in a professional way for over 5 years. - Help you create your language assessments or advise about someone's command of the Spanish language. I am a teacher of Spanish as a Foreign Language since 2006 (holding an MA in Linguistics Applied to Teaching Spanish as a Foreign Language). Let's talk and start collaborating right away!
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    Instructional Design
    Elearning Video
    Elearning Design
    Arabic
    Spanish
    Microsoft Teams
    Zoom Video Conferencing
    Elearning
    Training Design
    Castilian Spanish
    Video Editing
    SnagIt
    Camtasia
    Articulate Storyline
    Subtitles
  • $125 hourly
    ✅ Exceptional Quality ✅ Passionate Commitment ✅ Prompt Communication I am an Expert Business Consultant (Ex-Bain & Co., MBA, CFA) with 9+ years of experience catering to 300+ global clients. On Upwork, I am a TOP RATED PLUS, EXPERT VETTED Professional with 5-star ratings from all of my 250+ global clients. My specializations are: 📌Market Research and Analysis 📌Business Plan and Pitch Decks 📌Financial Modeling and Analysis 📌Startup Growth Strategy 📌Online Training and Course Development 📌Go-To-Market Strategy 📌Investor Presentations My clients love me for owning the work completely, being communicative, adhering to timelines, and being their go-to consultant. Take a look at what my clients say about me: "I am immensely satisfied with Aanchal's in-depth market research, comprehensive analysis, and inclusion of financial models showing me a representation of a real-world financial situation. Her professionalism, expertise, and dedication to delivering high-quality work make her an invaluable asset." (June 2023) “Aanchal is our go-to consultant when it comes to business management. Right from research, analysis, content to visualizations, her work and dedication are incredible.” (March 2023) “Aanchal’s attention to detail is keen! We have hired her for many projects because of her superior project management. She will inundate all of your expectations.” (Jan 2023) “Aanchal was amazing! She has a real passion for what she does and literally went above and beyond the job requirements - it felt as though she treated the work as her own. I am so confident that she will not only meet your expectations but exceed them so much so that if you find you are not 100% happy, I will pay for your project with her.” (Nov 2022)
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    Organizational Behavior
    Business Modeling
    Curriculum Development
    Financial Report
    Elearning
    Academic Content Development
    Industry Research
    Chartered Financial Analyst
    Management Consulting
    Employee Onboarding
    Company Research
    Procedure Manual
    Training & Development
    Equity Research
  • $38 hourly
    I'm an Instructional Designer and Course Developer (Articulate Storyline, Rise, SCORM) for the last 10 years. So far I have been a part of over 300 e-learning projects around the Globe. Also I was an e-learning consultant in EY (consulting) and Schiller AG (medical equipment) companies. I believe that clear communication, expertise, and flexibility are 3 bases for a great project experience for all stakeholders. My service includes the full cycle of course development: - Information search - Instructional design - Storyboarding/scenarios - Graphic design (UI/UX) - Development in authoring tools - Quality Assurance - Integration into LMS My usual work algorithm: Step #1. To get the raw content from a client in any form that exists on his side (PPT, WORD, books, etc). Step #2. To identify course goals and audiences. Step #3. Instructional design and storyboard preparation. Step #4. Graphic design and development of the course in small pieces. It allows my clients to get some deliverables pretty often and make sure we are on the right track. My development tools: - Graphic design/prototyping: Figma, Adobe Photoshop/Illustrator - Course Development: Articulate Storyline/Rise, Adobe Captivate, Lectora - Animation/video editing: Adobe Premiere/AfterEffects - Audio editing: Adobe Audition Now I'm in EU and WORKING IN A REGULAR REGIME.
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    Storyboarding
    Camtasia
    Training Design
    Articulate Storyline
    Adobe Illustrator
    Adobe Photoshop
    Adobe Captivate
    Learning Management System
    Articulate Rise
    Elearning
    Elearning Design
    2D Animation
    Adobe After Effects
    Instructional Design
    Online Instruction
  • $105 hourly
    I am an innovation consultant within the area of learning and development. I can help you with the complete lifecycle of your learning development projects from brainstorming and outlines to setting up the LMS and launch. I also run my own training and workshops in the area of innovation management, lean product development, and strategy creation. I have 7 years of international working experience and have been running my own consultancy full-time for the past 3.5 years in Stockholm, Sweden. I have a master's in Innovation Management from KTH, one of the top technical universities in the world. I believe in the principles of working in loops of continuous improvements through hypothesis, experimentation, learning, and execution. One of my biggest strengths that my clients love me for is being a problem solver and always being there to help and provide assistance to them when needed and with whatever they need. I love working on new projects and making sure to see them to success. Communication is a key part of my relations with my clients and I love to make long-term working relations with my clients. Are you working on an interesting project or just need to brainstorm? Hit the message button and let's have a chat.
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    Business Writing
    Training Online LMS
    Elearning Design
    Innovation Strategy
    Zoom Video Conferencing
    Training Design
    Technical Writing
    Learning Management System
    Workshop Facilitation
    Organizational Development
    Project Management
    Management Consulting
    Instructional Design
    Project Management
  • $70 hourly
    My passion is doing what I can to help others feel confident in their job and to feel value in what they are contributing to their company! I had the opportunity to manage the Finished Goods and Logistics workforce development program for a growing technology company. We created and implemented training programs, documentation solutions, and performance management support globally. My department grew from 1 local site to 13 locations worldwide! I am skilled in taking complex information and making it easier to understand. I enjoy learning new processes and documenting them step-by-step into helpful Standard Operating Procedures (SOPs). I have helped with the rollout of corporate HR initiatives and projects. I have experience creating developmental programs for new employees through existing leaders, designing instruction and training materials, teaching classes, and implementing change management initiatives.
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    Training & Development
    Job Description Writing
    Staff Orientation & Onboarding Materials
    Performance Management
    Software Documentation
    Process Improvement
    Technical Writing
    Manufacturing & Construction
    Company Policy
    Procedure Development
  • $80 hourly
    I have my Ph.D. in learning, design, and technology from Penn State University and work heavily in online learning. I am a librarian and regularly develop instructional materials and conduct research on student experience in online learning. I specialize in curriculum design and instructional design but am always open to other opportunities that present themselves. I serve as an instructional designer for universities, corporations, nonprofits, and for NASA. I also regularly write pieces on instructional design, emerging technologies, and other related information technology content that have been published in technical reports and scholarly journals. I have had work recognized by national media including US World News. My work has been recognized through national and local awards including awards in teaching excellence and communication. I can problem solve, and have high standards of integrity. My feedback from previous clients shows positive comments that I think show my consistency, dependency, and high level of work produced.
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    Online Instruction
    Program Curriculum
    Learning Theory
    Leadership Skills
    Distance Education
    Educational Technology
    Content Creation
    Articulate Storyline
    Academic Writing
    Elearning
    Curriculum Development
    Instructional Design
  • $35 hourly
    CAD and Cyber Security professional with 3 GIAC certifications. IAT Level III, CSSP Analyst, and CSSP Incident Responder compliant. 8+ years of experience working in technical related fields. CAD Specialties: Autodesk AutoCAD and Inventor
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    Microsoft Word
    Microsoft PowerPoint
    Microsoft Excel
    Drafting
    3D Modeling
    3D Design
    Autodesk Inventor
    Autodesk AutoCAD
  • $10 hourly
    My objective is to offer honest, dependable and timely support to you. I'm interested in long-term jobs. My skills include: - Highly motivated, responsible and honest worker - Fluent Russian and written English - High quality live chat and email support - Developing, managing and updating knowledge base, guidelines and SOPs - Supervising customer support department - Creating a rating system for customer support specialists according to the company targets
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    Online Chat Support
    UiPath
    Zendesk
    Russian
    Google Forms
    Task Automation
    Google Sheets
    Robotic Process Automation
    Customer Support
    Automation
    Google Docs
    Microsoft Office
    Data Entry
  • $95 hourly
    🥇 Expert-Vetted Freelancer (Evaluated & Awarded by Upwork) A 'Passionate & Hands-on' Supply Chain Management, Logistics & Warehousing Consultant; Delivered 100M+ USD as Value Prop to my clients. Senior Management Professional from 'IIM Calcutta' a premier B School which ranks top 20 globally. I Specialize in Supply Chain management, Logistics, Warehousing, E-Commerce and Process Excellence (Transformation) with more than 150+ Projects delivered. Certified 'Lean Six Sigma Master Black Belt' and served as a LSS Champion as well. I'm passionate towards driving Process Excellence in an Organization and my key edge lies in solving complex business problems through effective yet simple business solutions which breaks-even within 6 months. I have helped multiple Start-Ups as well as Multi-National Organizations scale up exponentially, effectively use their resources and run a very efficient operations. Chief Consultant in Supply Chain & Logistics with more than a decade (20+ Years) of SCM hands-on experience and devised Country Level and Global Supply chain strategies, Solutions design and spear headed Supply chain Implementation across 15+ Sectors across 25+ Countries. Through multiple projects, I have demonstrated, - Generating Maximum value from existing infra and resources through usage of multiple tools but not limited to Lean Six Sigma, Strategizer, TOC and Value Canvas - Specialized in process simulation - building models in SIGNAVIO and MIRO Boards to drive process simulations, publish results, compare and arrive at key business decisions - Leveraging BPMN standards to drive Business Process Re-engineering - LSS (Lean & Six Sigma) Transformation for organizations - Optimizing space, Improve productivity and Reduce cost at warehouses to increase the cubic space utilization and overall efficiency - Effectively schedule routes to improve utilization in Logistics (Transportation) - Optimize Supply chain to run on least inventory, minimal Through put time and maximum output - Maximize productivity through eliminating waste in the process flows by using VSM - Simulate and Model business scenarios to ensure right business decisions in client’s business - Strong functional knowledge in writing FRDs, Implementation and developing Global Templates in Odoo ERP, Microsoft Dynamics Navision, SAP, Oracle, DEAR Inventory, Netsuite and Zoho CRM. Consulting Experience in Niche Consulting areas - Supply Chain IoT, Industry 4.0, BPMN2.0, SCM Modelling, IM Simulation and Lean Canvas. Thorough knowledge on Industry specifics & Nuances; I have driven Supply Chain programs across various industries such as Retail, E-Commerce, Textile, Automotive, Pharma, FMCG, Health Care, Manufacturing, Fashion, Spare Parts, Travel & Tourism and Real Estate. Global Exposure on handling Country Level Operations and leading bigger Supply chain, Warehousing & Logistics Teams across EMEA, APAC & AMERICAS Regions. I have lead and managed work group of size upto 600+ People. Expertise in spearheading Logistics & Supply chain strategy, planning, Design and Execution and designing internal control systems towards accomplishment of corporate Goals. Expertise in Tools – VSM, TOC Tools, Strategyzer, DDMRP, Lean Canvas, Value Prop Canvas, Six Sigma Tools, Lean Tools, TQM and 5S Expertise in Software – Signavio, Minitab, MS Project, iDesign, draw.io, MIRO Boards, Adobe Illustrator, Microsoft Visio, AutoCad, Gantter, Lightroom, Photoshop and Slack Completed multiple research papers, pitch decks, market research and analysis and articles under multiple sectors. Extensive knowledge & experience on Lean, Six Sigma (DMAIC & DMEDI), BPMN2.0, 5S, TPM and Kaizen. Expert in Supply Chain Simulation, Warehouse Optimization, Logistics Network (Routing & Scheduling) and building Supply Chain Models. I have completed multiple Spreadsheet models in Supply Chain, IM, Distribution and Logistics. Well versed in Supply Chain and Financial Modelling, Lean Canvas, Value Proposition Canvas, Business Plans, Supply chain and Logistics financial (budget) modelling. Service Description: +Supply Chain Consulting ~Transportation Modelling & Network Design ~Warehouse Design & Cost Model development ~Supply Chain Simulation & Warehouse Concepting (Slotting Simulation) ~Inventory Cost Analysis ~Freight Cost Analysis +Ecommerce Start Up ~Ecommerce Operations set up ~Last Mile Operations Set up ~Ecommerce Cost Model ~Ecommerce process Design ~Ecommerce KPI and Dashboards +Financial Consulting ~Business Plan - Delivery within 4 Weeks ~Lean Canvas & Value Proposition Canvas - Delivery within 2 weeks ~Business Proposals - Delivery within 1-3 days ~Financial Modelling, Simulation, Scenario Manager ~Inventory Modelling and IM Simulation
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    Inventory Management
    Supply Chain Modeling
    Warehouse Management
    Business Process Modeling
    Startup Consulting
    Lean Manufacturing
    Supply Chain Management
    Six Sigma
    Process Improvement
    Process Flow Diagram
    Transportation & Warehousing
    Management Consulting
    Supply Chain & Logistics
  • $17 hourly
    Building a company culture with remote workers is a daunting task that many companies have to tackle now, with many potential employees starting to work remotely. I can learn what is needed within a company and recruit top-tier talent, training them in the customer service skills I have honed while working with companies like Microsoft Company and iHerb, and instilling in this new team a sense of pride and ownership in the work they'll be doing and the people they'll be working with. Often when an employee falters, many leaders fail to seek understanding but jump too quickly to punishment. If we take the time to learn how to help them be successful, we can ensure that our training is optimized, expectations are clear, and they have all the tools they need to thrive. The more we treat employees as humans instead of cogs, the more loyal and invested they will be to the company and its customers. This will set the company and employees up for long-term success and is worth investing time and energy in. With over 5+ years of experience working as a manager or consultant, I have found the best talent from around the world and built a company culture that keeps them engaged and striving to contribute more to your customers outside their job description. I also have substantial expertise in: - Zendesk - FreshDesk - Zendesk reporting - Jira - Tableau - Maestro QA - Asana - CRM systems - SQL - Microsoft Excel, Google Sheets, Google Slides, Microsoft PP, Microsoft word and google documents, and numerous other cloud-based solutions. Don't hesitate to contact me if you'd like to chat directly about how I can help you.
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    Customer Experience
    Localization
    Manual Testing
    Software QA
    Google Workspace
    SQL
    KPI Metric Development
    Training
    Data Analysis
    Fraud Analysis
    Tableau
    Jira
    Zendesk
    Team Management
    Customer Service
  • $16 hourly
    TOP RATED | Growth Specialist | B2B Lead Generation Expert | Web Scraping | Email List Building & Data Entry | CRM Specialist | Ecommerce VA | Highly Adaptable Virtual Executive Assistant | Expert in Multitasking, Problem-Solving, Mastering Efficiency, Organization, Delivering Seamless and Impeccable Administrative Support 📌 Applied Tools and Technologies; • Hubspot • 17Hats • Salesforce • Pipedrive • Pipeline • Hootsuite • Asana • Apollo • Constant Contact • Zoho • Quickbooks • Zendesk • Google Workspace (Drive, Calendar) • Microsoft Office • Notion Self motivated professional with years of experience in providing exceptional service in providing personal and Virtual Administrative Support of even the most demanding Business Executives. Detailed and oriented person, highly organized, can communicate well and easily understand instructions. Accomplished to Virtual Assistant client needs. Successful at managing the tasks lists, fast learner and can quickly incorporate and implement new procedures to maximize efficiency, effectiveness and productivity. ✔︎ Highly effective in working independently and as a contributing member of a team ✔︎ Ensure world - class customer/client service ✔︎ Organize and manage schedule effectively ✔︎ Discreet, Trustworthy and Professional ✔︎ Detailed and Accurate ✔︎Administrative Support Specialist ✔︎ Adapt to constantly changing environments and priorities ✔︎ Meet deadlines and coordinate multiple projects at ease ✔︎ Result Oriented & Self Directed ✔︎ Excellent Communication Skills
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    Customer Relationship Management
    Administrative Support
    Data Mining
    Client Management
    LinkedIn Campaign Manager
    Marketing Strategy
    Database Administration
    Email Campaign Setup
    Lead Generation Strategy
    Email Marketing
    Lead Generation
    Social Media Lead Generation
    HubSpot
    Data Entry
    CRM Software
  • $60 hourly
    I have 6+ years of experience designing and curating learning experiences for startups, communities, and ed-tech companies. I have developed 30+ hybrid learning programs focusing on upskilling, entrepreneurship, communication, leadership, and public speaking. I also teach live and recorded courses online and have impacted 1000+ students. Now, I assist educators, ed-tech startups, and course creators in research and development of: - Learning Objectives; - Course Curriculum; - Workshop Design; - Community Facilitations; - Course Workflows; - Course Sales Funnel. I have also founded and sustained a youth education startup for 5+ years, building learning and development programs for academia, organisations, and communities. I know different forms of pedagogies and learning approaches for e-learning and offline teaching.
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    Teachable
    LearnDash
    Technical Writing
    Coursework Assignment
    Curriculum Development
    Organizational Behavior
    Leadership Development
    Curriculum Design
    Educational Technology
    Educational Leadership
    Leadership Coaching
    Instructional Design
    Online Instruction
    Education
    Synchronous Learning
  • $48 hourly
    "Zach has made my life so much easier! He did multiple things for our company, but most notably he built out a spreadsheet database that streamlined a process for me that traditionally took hours of manual data entry." - Elizabeth Andrews - Client Feedback Manual, unorganized, and monotonous tasks are something all businesses have to deal with. But what if they didn't have to? Think of all the time and money saved from turning a simple, but time consuming task into something that can be accomplished with a click of a button. That's where I come in! Excel VBA, Userforms, and complex functions are where I shine and feel there are endless opportunities with these tools. Paired with these, I've been able to gain a vast understanding of Data Visualization. As a BI Developer for a Fortune 500 company for 5 years, I've learned the best practices of visualizing data. During my progress on the project, you'll read a daily list of tasks complete, bugs I run into, and most commonly, a screen recording of the project in action. Full transparency and communication is very important to me! Excel Expertise: -Complex functions -Pivot Tables -Pivot Charts -VBA Macros -Excel Userforms -Data Manipulation BI Expertise: -Tableau -Excel -Cognos -PowerBI I can't wait to partner with you and see how my experience can fit into your project. Please don't hesitate to reach out. Your time, budget, and project are my number one priority. Let's get to work!
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    Microsoft Power BI
    Cognos
    Macro Programming
    Microsoft Excel
    Tableau
    Data Analysis
    Excel VBA
  • $100 hourly
    I am a seasoned learning and development professional and leader with more than 20 years experience serving large, global high tech companies, higher education and nonprofits. All my training, coaching and consulting is based on the research-based principles and evidence from the fields of neuroscience and positive psychology, as well as extensive real-world hands-on experience in adult learning theory, instructional design, development, delivery and management of individual and organizational learning and development initiatives.
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    Life Coaching
    Training Needs Analysis
    Training Design
    Training & Development
    Training
    Training Plan
    Workshop Facilitation
    Communications
    Employee Training
    Human Resources Consulting
    Career Coaching
    Instructional Design
    Leadership Training
  • $125 hourly
    I look forward to helping you deliver presentations that will drive your audience to action! I understand how important it is to tell a story that connects with your audience and conveys the value of your message. Sample Client List: 🌟Hubspot🌟Driscoll's 🌟City of New York🌟ACLU🌟Logitech 🌟Microsoft🌟Starbucks🌟Nestle🌟Mitsubishi🌟DataBricks I bring my expertise in training & development paired with years of consulting to help tune your presentation in both copy and design so that you can convey a compelling story. I have experience creating and presenting within multiple formats including, Prezi, Powerpoint, Google Slides, and Articulate Rise. Previous/Ongoing clients include: Microsoft, Nestle, Logitech, Driscoll's, Starbucks, HubSpot, Mitsubishi, DataBricks, ACLU Some of my clients say it best: 👍 "Ben had the capacity to understand my thoughts and ideas and bring them to life. He provided useful feedback, was detailed and creative and worked successfully within tight deadlines. I will be contracting with Ben again as I begin to work on another creative project." 🙌"Ben, was fabulous!! He cares about the end product being great and it was. Ben likes to collaborate and talk through ideas to make sure you are getting the best end-results. I found he had some great ideas and he helped me think critically. He was extremely responsive and got my project finished very quickly. I will definitely work with Ben again!!" 🎉 "Ben is extremely intuitive and thought-provoking. He's not just creating a PowerPoint he is driven to have a great understanding of the message being conveyed and the best way to communicate this message so it will be well understood... a true teacher's heart. GREAT JOB!!!" My Experience includes: Health Care Real Estate Education Retail Finance & Insurance Technology (SaaS, Edtech, IT) Marketing Construction Non-Profit Agriculture Workshops Keynotes Pitch Decks Company Meetings Sales Presentation Branding Curriculum Design
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    K-12 Online
    Elearning
    Lesson Plan Writing
    Educational Technology
    Relationship Management
    Curriculum Plan
    Curriculum Development
    Financial Presentation
    Infographic
    Prezi
    Microsoft PowerPoint
  • $25 hourly
    Manages the implementation process of onboarding customers. Responsible for executing project plans on time and consulting with stakeholders and providing direction to the implementation team when timelines change Identifies project gaps and makes recommendations to improve the onboarding process Communicates strategic milestones to customers and internal stakeholders Communicates potential delays and estimated delivery dates to all stakeholders Oversees schedule, timeline, and project scope to ensure goal attainment Oversees schedule, timeline, and project scope to ensure goal attainment Consults with stakeholders when project execution does not all within the timeline, or scope to ensure the project stays within on time, and within scope Responsible for the project from inception to completion
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    Project Management
    Implementation
    Product Onboarding
    Training & Development
    Sales
    Customer Onboarding
    Training
    Implementation Plan
    Salesforce CRM
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