Hire the Best Cross Functional Team Leadership

Hello, I’m Christian Angelo, an accomplished professional with over 8 years of hands-on experience in call center operations, data entry, and team management. I bring a strong combination of customer service expertise, operational leadership, and meticulous data handling skills. ✨ What I Bring to the Table: 1. 6 Years of Call Center Experience: Over the years, I have developed strong communication and problem-solving skills, delivering high-quality customer interactions. I am experienced in handling inquiries, resolving issues, and consistently providing excellent service. 2. Team Leadership (POD Leader – Woflow Inc., 2 Years): I served as a POD Leader at Woflow Inc. for two years, managing remote teams, coaching team members, monitoring performance, and ensuring efficiency and high-quality output across operations. 3. Quality Assurance Expertise: I worked as a Quality Auditor for one year, auditing Data Specialist tasks, maintaining high accuracy standards, and providing actionable feedback to improve overall team performance. 4. Data Entry Proficiency: With strong attention to detail, I have extensive experience in data entry, verification, and organization, ensuring data accuracy, consistency, and reliability. 5. Strong Multitasking Skills: I am accustomed to fast-paced environments and can manage multiple responsibilities simultaneously while maintaining precision and quality across all tasks.

Customer Support Specialist with over 6 years of experience delivering high-quality customer experiences across global organizations, including Concentrix, Teleperformance, and Sutherland. Throughout my career, I have consistently exceeded performance targets and earned multiple promotions to Subject Matter Expert (SME) and Team Lead roles. I bring strong expertise in customer service operations, issue resolution, team support, quality improvement, and performance management. I’m skilled at handling complex customer concerns, coaching agents, improving workflows, and maintaining high customer satisfaction while meeting business KPIs. I am reliable, detail-oriented, and committed to delivering professional, efficient, and customer-focused support that adds real value to your business.

I run technical programs, the kind with multiple workstreams, external vendors, and stakeholders who don't naturally agree. Enterprise integrations, platform rollouts, transformation initiatives. 17+ years leading delivery, Executive MBA, Lean Six Sigma Green Belt. Most project managers run a backlog. I own the outcome: scope, dependencies, risk, and the uncomfortable conversations that keep a program on schedule. Where I add the most value: → Multi-team delivery — aligning engineering, compliance, client success and external partners on one date → System & platform integrations — enterprise-grade, spec-driven, compliance layer handled → Structure into chaos — taking a stalled program or an unclear roadmap and making it legible and shippable → Scale-up operations — building the process, reporting and governance backbone that growth requires Recent and ongoing projects include: 🏦 Banking Integration Program — enterprise communications provider. Cross-functional delivery across engineering, compliance and client success for regulated financial institutions. 🚗 Automotive SaaS (Switzerland) — end-to-end product and delivery ownership for a fleet management platform: telemetry data modeling, vehicle diagnostics, iOS/Android. 🎓 COO / General Manager, EdTech — full operational ownership: remote ops, growth, team leadership across international markets. ✈️ Digital Transformation, German Air Force Officer School — enterprise-wide blended-learning framework, from concept to rollout. Track record: - Secured €500,000 in pre-seed funding by turning a technical roadmap into an investor-ready proposition - Led enterprise-wide digital transformation inside a government/defense organization - 10+ years as an Officer in the German Armed Forces — leading programs and teams of 150+ in multinational, high-consequence environments - Founded InsightQuiz.de — GDPR-compliant SaaS for corporate L&D, built and shipped end to end Methods & tools: Agile · Scrum · Kanban · Lean Six Sigma · Multi-team coordination | Jira · Confluence · Asana · HubSpot · SAP ERP German (native) · English (fluent) · French (basic) · CET — full overlap with EU, mornings with US East Coast If your program has more moving parts than owners, that's the problem I solve. Send me the messy version — you'll get a plan back.

Support and operations, handled by one person instead of two: fewer handoffs, faster fixes. ✅ SaaS helpdesk support (Intercom): L1/L2, escalations, ticket triage ✅ EVV/Sandata & NDIS invoicing troubleshooting ✅ Data QA at scale: 600,000+ product catalog, Python-based pipelines ✅ QuickBooks Online integration support ✅ Top Rated, 100% Job Success, 3,100+ hours on Upwork I've spent the last stretch running both sides of a SaaS operation: fielding support tickets in Intercom and building the QA systems that keep the underlying data clean. That combination means I catch root causes, not just symptoms. A support ticket about a bad product listing doesn't just get answered, it gets flagged upstream too. Comfortable jumping into complex, multi-step workflows with minimal onboarding. Open to full-time, part-time, and retainer work.

Since May 2024, I have been working as a Team leader in the gambling industry, leading Risk, Financial, and QA teams. My role combines customer knowledge with project execution, requiring strong communication, analytical skills, and stakeholder coordination. I have 10+ years of customer support experience and 5 years as a VIP Account Manager, giving me a strong foundation in customer behavior and relationship management.

I am a Team Leader who molds and help develop personal and career growth of an individual. I have 4 years experience of being a customer service representative, 3 years of an Escalation supervisor and 1 year and 6 months of being a Team Leader. 6 months experience of a virtual assistance