Hire the Best Cross Functional Team Leadership

Companies bring me in when growth outruns the structure, systems and people that got them here. I rebuild all three — and stay until they hold. Expert-Vetted on Upwork (top 1%, by invitation) · 100% Job Success · $500K+ earned, 3,600+ hrs. Hi, I'm Becky — an HR, Organizational Strategy, Change Management and Strategic Planning executive with over 15 years' experience. Most consultants hand you a strategy. I build it and execute it — the structure, systems, processes, people moves and change management to make it hold. That is why clients keep me through the messy middle. WHO I WORK WITH: Startups who've hired fast and need structure underneath it. Growth-stage and mid-size companies where what worked at 50 people is breaking at 200. Fortune 500 and global organizations where a new system, structure or merger has to be adopted by tens of thousands — not just announced. Industries: Retail and e-commerce, apparel, food service and distribution, healthcare, transportation, airline, relocation, manufacturing, construction, technology, AI, finance, supply chain, energy, utilities, sports and entertainment. WHAT I DO Fractional Chief of HR: The head of HR for companies needing executive-level leadership without a full-time hire — building the function from scratch, professionalizing one that outgrew its structure, or covering the seat in transition. HR Strategy & Function Optimization: Strategic planning across every HR function: assess the current state, identify gaps, build the strategy to close them — talent, HRIS, total rewards, HR operations, recruiting, learning, compliance. A prioritized plan tied to business goals. Change Management: 15+ years leading technology, people and process change at large global organizations. I've built and led a global change management initiatives touching 50,000+ stakeholders. Deploying a system is easy; adoption is the failure mode. Organizational Design & Scaling: Fifteen years designing growth structures through M&A, restructuring, scaling, and more. Corporate, executive, regional, district, market, store and frontline layers. I define the roles, skill sets, spans of control and the trigger points for adding a layer — then place people into the structure and build recruiting profiles for the seats you hire. AI Strategy & Adoption in HR: The most valuable thing I tell a client is often where AI doesn't belong. I evaluate your processes, identify where AI genuinely streamlines the work and — more important — where it won't pay off, then select the tools, implement and drive adoption. AI is only worth doing when it moves the needle; done for its own sake it costs morale, customer service and margin. Systems & IT Transformation: I lead full system transformations end to end: business requirements, system selection, configuration, and the change management that gets it adopted. Most fail at that last step. Hands-on with Microsoft Dynamics 365, Workday, ADP, BambooHR, SAP SuccessFactors, SAP HR, PeopleSoft, NetSuite, ERP platforms, point-of-sale systems and Zendesk. Rippling HR Partner. I've built HR shared service centers and re-platformed live ones without dropping caseload. Business Operations, SOP & Automation: I define the current state of operations, streamline how the work runs, then implement — documented into SOPs people will follow, with role-specific libraries. Along the way I identify where automation removes real work: onboarding and offboarding workflows, approval routing, duplicate data entry, document generation, RPA for high-volume transactions, and AI for case handling and knowledge work. Talent Management & Workforce Planning: Performance management, succession planning and talent reviews. Career ladders and pathways. Compensation and benefits strategy. Talent acquisition, selection and interview design. Reduction in force. Workforce planning for new markets. Training, Leadership Development & Coaching: I build training programs across HR, change management and leadership development — curriculum, materials and delivery built for the roles using them. ICF-credentialed executive coach, certified in Hogan, Birkman and Energy Leadership, and a DiSC facilitator. I coach at every level: founders and CEOs, executive teams, senior and mid-level managers, frontline supervisors. Strategic Planning & M&A: Strategic goals and execution plans for growing the business, plus the people, process and technology side of M&A and post-merger integration. HOW I WORK Straightforward and practical. I don't just plug and play what has worked before; I customize everything based on your business. I'll challenge your thinking when it needs it. You'll leave with frameworks your team can use, not a deck on a shelf. I price each project to the work and skill it requires — reach out, and we'll scope what it would cost to work together. If you're building, fixing, or scaling something and need someone who can design it and land it, let's talk.

Project Manager who turns fast-moving, messy projects into shipped work. I run Agile and Scrum delivery for software, AI, and business teams, keeping scope, timelines, and stakeholders aligned from kickoff to launch so projects land instead of drifting. I sit comfortably between engineers, founders, and clients. My background spans tech, business, and operations, so I understand the product and the people, the process and the numbers, and I can translate between all of them. That mix means I can own delivery end to end, spot risks before they become problems, and keep everyone moving in the same direction. My first Upwork client rated the work 5 stars and called me "an outstanding hire." I aim for that every time: clear communication, no dropped balls, and outcomes that actually happen. What I do: Delivery and planning: roadmaps, timelines, budgets, risk registers, and clear status reporting from start to finish. You always know what's shipping, what's stuck, and what's slipped. Agile and Scrum: sprint planning, backlog grooming, standups, retros, and steady velocity for technical and software teams that ship often. Comfortable with Kanban, Waterfall, and hybrid setups too, whatever fits your team. Release coordination: what's ready, what's tested, what's still open, and what you tell users. I keep the board honest and chase the things that stall. Specs and requirements: I turn rough ideas into specs a developer can build from without a follow-up call, close loops instead of leaving them open, and flag problems early rather than hoping they land. QA and testing: I test new features before they ship and write up what's broken clearly enough to act on, so bugs get caught before your users find them. Stakeholder and vendor management: I keep cross-functional teams, vendors, and leadership aligned, run the meetings that need running, and make sure decisions get made and remembered. Process and documentation: lightweight process that helps instead of slowing people down, plus documentation your team will actually use. How I run a project: I start by getting clear on the outcome, the deadline, and who needs what. Then I set a simple cadence: a weekly cycle covering what's shipping, what's stuck, what's slipped, and who's waiting on whom. I report status in plain language, escalate early when something is at risk, and close the loop on every decision so nothing gets forgotten. Tools: Jira, Notion, Confluence, Trello, ClickUp, Slack, Microsoft Teams, GitHub, and Google Workspace. Good fits: Startups, founders, and agencies that need a dependable PM to run delivery and keep everyone accountable. Software, AI, and product teams that want structured Agile or Scrum without the overhead. Ongoing, part-time delivery roles where someone has to keep releases, bugs, and decisions from slipping through the cracks. Teams that need a hands-on coordinator to run a specific launch, migration, or transition from start to finish. I also work as an in-country point of contact for teams operating in Nepal, coordinating vetted local vendors and on-the-ground execution and quality. Fully bilingual in English and Nepali, fluent in Hindi, so nothing gets lost in translation or context. Why me: clear and fast communication (I reply within hours and work across timezones), detail-driven, and deadline-focused. I don't just manage tasks, I make sure the outcome happens. Tell me the outcome you need and I'll tell you exactly how I'd deliver it.

Hello. I'm a QA Engineer full-time freelancer with: ✅ 6 years of experience in manual and automation testing of applications based on iOS and Android, websites, and desktop applications. ✅ 🔸 1700+ Upwork Hours🔸 ✅ Roles played: QA lead for 10+ team members Have Experience: ✅ TestRail ✅ ClickUp ✅ Jira ✅ Postman ✅ CharlesProxy ✅ BrowserStack ✅ Selenium (Pytest) ✅ Playwright ✅ Appium ✅ SD Methodologies: Agile, Scrum, Kanban Experienced in ✅ Functional testing / User Acceptance Testing / End to End Testing in complex projects ✅ Regression Testing / Sanity / Smore Testing / System Integration / Cross Browser Testing, UI/UX) ✅ Localization testing ✅ Test case creation/execution ✅ Test plan creation ✅ Automated testing (Selenium, Pytest, Appium, TS, Playwright) ✅ API testing Extensively worked on complex projects and domains: ✅ Social media ✅ Mobile games ✅ e-Commerce ✅ Banking applications ✅Trading platforms ✅ Apps for kids/entertainment ✅ Online casino ✅ Streaming Services ✅ PC (Steam / Epic / Uplay) Games Also, I have various devices for testing apps, Websites and can cover all platforms with the following: 🟢 Operating Systems MacOS / Win 10 / Win 11 / Linux 🟢 Mobile Operating System Phone 14 / iPhone XR / iPad 8 / Google Pixel 4A / Samsung 54A 5G / Honor 7a pro 🟢 Set-top box Xiaomi Mi Stick / Amazon Fire TV 🟢 Samsung TV with Tizen 5 🟢 Gaming Console Sony Playstation 5

✨If you're looking for a customer support professional who can communicate clearly, handle customers independently, and keep day-to-day operations moving without constant supervision, I can help. 💰I've supported businesses through phone, chat, and email, handled customer inquiries, processed orders, managed accounts, scheduled appointments, and provided day-to-day virtual assistance. My experience includes: 💎Customer support via phone, chat, and email 💎 Account management and customer follow-up 💎Order processing and order tracking 💎Appointment setting and inbound calling 💎Customer issue resolution and escalation 💎Data entry and administrative support 💎Salesforce and CRM-related tasks 💎Google Docs and Microsoft Excel 💎Transcription and documentation 💎Social media support and basic administrative tasks I have worked with customers in different industries, including e-commerce, automotive, security-related products, locksmith services, and garage door services. I don't believe customer support is simply about answering tickets or calls. It's about listening carefully, understanding the customer's problem, taking ownership, and making sure the customer receives a professional experience. 🛠️Tools used ➡️Google workspace, slack, Gmeet, zoom ➡️Alpha CRM, ZOHO CRM, Zendesk, HubSpot ➡️Google Sheets, Excel, Microsoft 360 ➡️Canva, RingCentral ➡️Facebook, Tiktok, Instagram, Youtube ➡️Chatgpt, Claude, Gemini If you need someone reliable to represent your business, communicate with customers, manage support tasks, and keep things organized, send me a message. I'd be happy to learn about your workflow and see how I can help. ✨3 Quick Steps 1️⃣Send me an Upwork message 2️⃣Click the green "Schedule Meeting: button 3️⃣Choose a 15-minute slot, and I'll confirm right away 📩 Let's talk about how I can make your life easier!