Hire the Best Account Managers
in Albania

Hey everyone!!! I'm Alba, your friendly new employee! Coming from a background in law, non-profit organizations, and healthcare industries, I've worn many hats and, am dedicated to elevating people's experience. I would mention that having me on your team would bring great communication, a fast learner, problem solver and your absolute team mate. Living in the vibrant city of Malaga, I've been soaking in the beautiful surroundings and the energetic atmosphere. But my journey has led me through some incredible places before this. I've had the privilege of calling Vienna and Munich my homes, each leaving an indelible mark on my heart & Outside the realm of work, my life is painted with a lot of joy and exploration. I'm an enthusiastic lover of life. You'll often find me embarking on adventures with my wonderful family. Life's simple pleasures light up my soul. I have an immense passion for the cooking and a love affair with the world of flavors and ingredients. Cooking and hosting is my creative space and a delightful journey that connects me with cultures, memories, and the joy of every bite. Looking forward to get in contact with you. Let's make amazing things happen!

I don’t sit on the sidelines of strategy, I’m the one making it happen. From planning to launch, I keep teams aligned, timelines tight, and performance visible. I’m Alisi , a Software Engineering graduate with 4+ years working as a Marketing Project Manager, Account Manager, and Marketing Strategist across agencies, ecommerce brands, startups, NGOs, and EU-funded projects. Over the past four years, I’ve led teams of 5 - 50+ across design, copy, media buying, development, and operations managing campaign execution, cross-functional coordination, and delivery across both fast-paced commercial environments and structured EU-funded projects with strict timelines and reporting requirements. MARKETING EXECUTION & PROJECT MANAGEMENT I take strategy and turn it into structured execution. Campaign planning, task breakdowns, ownership, timelines, and cross-team coordination, all managed end-to-end. I build systems teams can rely on, so work moves fast without constant chasing or confusion. I’ve managed multi-brand portfolios while maintaining clear communication with stakeholders and consistent delivery. EMAIL MARKETING & STRATEGY (Klaviyo | Shopify) Email is a core channel I manage, both strategically and operationally. I plan campaigns, shape retention strategies, work with segmentation, and track performance to understand what actually drives results. I approach email as part of a wider system contributing directly to revenue and long-term customer value. EXECUTIVE & OPERATIONS SUPPORT I support founders and teams by handling the operational layer behind the scenes: communication, reporting, coordination, and follow-ups. I act as the link between leadership and execution, keeping everything aligned and moving without friction. TOOLS Asana | Monday | ClickUp | Trello | Jira Klaviyo | Shopify Google Sheets (reporting & dashboards) HubSpot | Slack | Microsoft Teams Rate: $25/hr Open to long-term roles, retainers, or fixed projects. If you need someone who can think strategically and execute without things falling apart, let’s talk.

Your customers remember every interaction. I make sure they remember the right ones. After 12+ years in customer service across healthcare, real estate, education, investments, and e-commerce, I've learned one thing: great support isn't a department — it's a growth engine. It keeps customers coming back, drives word-of-mouth, and protects your brand reputation at every touchpoint. I work with businesses that take their customer experience seriously. Whether you need someone to jump in and handle support directly, build a team from scratch, or fix one that's underperforming — I've done it all. What I bring to the table: Fluent in English and Italian, with experience supporting US and European markets across phone, email, and chat. I don't just answer tickets — I build systems, train agents, create SOPs, optimize workflows, and make sure your customers feel genuinely taken care of every single time. I've worked with CRMs and support platforms across multiple industries, managed outsourced teams, designed shift schedules, and built customer service programs tailored to each brand's voice and values. If you want support that actually moves the needle — not just closes tickets — let's talk.

Kurz über mich: Ich habe im Bereich Kundenservice und Vertrieb (Callcenter - Inbound&Outbound), über 14 Jahren Erfahrung. Meine Qualifikationen: Callcenter-Agent: Account Manager (B2B Bereich - Agrando GmbH & New Globe GmbH), Kundenservice (Sunrise GmbH & O2), Bestellannahme (Sunrise GmbH), Terminierung & Marktforschung als Interviewer. Team-Leiter: Vodafone Outbound Vertragsverlängerung für Bestandskunden und Verkauf von Zusatzprodukten. Filialleiter: Lead Generierung für mehrere Branchen.

I hold a Bachelor's degree in Financial Mathematics, which has given me a strong analytical foundation and a data-driven approach to problem-solving. Combined with more than seven years of professional experience in e-commerce, marketplace operations, and account management, I help businesses streamline operations, optimize their online presence, and drive sustainable growth. Throughout my career, I have worked with startups, established brands, and international agencies, managing Amazon Seller Central and Vendor Central accounts across multiple marketplaces. I specialize in combining operational excellence with commercial strategy, ensuring that every aspect of an account—from catalogue quality to inventory planning and marketplace expansion—is optimized for long-term success. My areas of expertise include: Amazon Account Management Amazon Seller Central & Vendor Central Catalogue Management & Listing Optimization Product Launches & Marketplace Expansion Brand Registry & Amazon Compliance Flat Files, Variations & Bulk Uploads Inventory Planning & FBA Operations 1P to 3P Transition Management E-commerce Operations (Amazon, Shopify, WooCommerce, WordPress, eBay, Etsy) Project & Operations Management Financial Analysis & Reporting Virtual Executive Assistance Process Improvement & Workflow Optimization Over the years, I have successfully managed complex client portfolios, coordinated cross-functional teams, led client strategy calls, and delivered solutions that improve operational efficiency while supporting revenue growth. My background in Financial Mathematics allows me to approach challenges analytically, identify opportunities through data, and make informed business decisions rather than relying on assumptions. I pride myself on being proactive, organized, and highly detail-oriented. Whether I'm managing an Amazon catalogue with thousands of SKUs, resolving complex marketplace issues, coordinating international product launches, or providing executive operational support, I focus on delivering work that is accurate, efficient, and aligned with my client's business objectives. I believe successful projects are built on clear communication, transparency, and reliability. My goal is not simply to complete tasks but to become a trusted partner who contributes meaningful value to every business I work with. If you're looking for someone who combines analytical thinking, operational expertise, and hands-on experience in e-commerce and Amazon marketplace management, I'd be happy to discuss how I can help your business grow.

I am a Graduate with a Business Administration/Marketing Department Diploma and three years of intermittent work experience. I possess strong research skills due to my work experience at “IQ Consulting” as a Project Assistant. While I was working at "Kosova Press"- the Independent News Agency as a Marketing Agent I have developed communication skills due to the fact that my job was highly related to communication with current and potential clients. Working at Coca-Cola Hellenic Bottling Company has played a major role in my career and has helped me develop leadership skills, since I was responsible for directing all marketing activities within the company by directing all staff members into achieving them. Moreover, during the period that I was part of the company I have also developed Management Skills, Organization Skills, Presentation, and Strategy Planning Skills as they were part of my daily work. My education and my work experience have helped me develop leadership skills, team work attributes, efficiency in time management, analytical and problem solving skills, as well as strong communication and interpersonal skills. I am highly motivated, reliable and dedicated with the ability to grasp and apply new procedures quickly. I have proven to adapt easily to new challenges, and am exceptional at prioritizing tasks to meet deadlines. I am highly proficient in computer use, and have shown exceptional skills in Microsoft Office Programs as well as SPSS and SAP. I am great at managing Social Media Accounts and also SEO.