Hire the Best Account Managers
in Albania

With over 12 years of experience in delivering exceptional customer service, I specialize in providing: Technical Support Chat & Email Support Inbound Call Management Tools & Platforms Expertise I am proficient in industry-leading tools to ensure seamless operations and efficient support, including: Zendesk | Atlassian JIRA | Slack | Google Suite | Salesforce | Stripe | Shopify | Retool | Zoom | Hubspot | Twitter | Facebook | Instagram | WhatsApp | Intercom | Gorgias Leadership & Team Management As a subject matter expert and team leader, I have successfully managed and coached teams of up to 45 people, ensuring high performance and client satisfaction by: Providing clear guidance on handling customer inquiries and resolving issues efficiently. Organizing team meetings, coordinating daily operations, and fostering a collaborative environment. Coaching team members to improve performance, develop skills, and achieve targets. Why Choose Me? Bilingual Excellence: Fluent in German and English and native Italian, ensuring top-tier support for a diverse client base. Proven Results: I bring a results-oriented mindset, consistently improving customer satisfaction and streamlining workflows. Versatile Skill Set: Adept at adapting to dynamic challenges and maintaining focus under pressure. I am passionate about helping businesses build strong customer relationships while delivering high-quality support and leadership. Whether you need an experienced customer service representative, account manager, or team leader, I am ready to contribute to your success.

Communication has the power to shape perception, build trust, and create lasting impact. That's what has driven my career over the past decade. I am a Strategic Communications and Marketing professional with 10+ years of experience helping international and regional brands strengthen their reputation, engage stakeholders, and deliver communication strategies that support real business objectives. Throughout my career, I have led integrated communication initiatives across public relations, corporate communications, crisis communication, media relations, brand strategy, stakeholder engagement, and high-profile events. I've had the privilege of working with brands including Wizz Air, Wolt, Huawei, IQOS (Philip Morris International), Tirana International Airport, Schneider Electric, and others across aviation, technology, consumer goods, hospitality, and corporate services. What motivates me most is connecting strategy with execution—turning complex business challenges into clear stories, impactful campaigns, memorable experiences, and meaningful conversations that create visibility, credibility, and trust. Beyond my day-to-day work, I am passionate about public speaking, moderating business and technology events, and exploring how AI and innovation are reshaping the future of communications and marketing. I'm always open to connecting with professionals, organizations, and leaders who believe that great communication is not just about visibility, it's about creating meaningful impact.

I don’t sit on the sidelines of strategy, I’m the one making it happen. From planning to launch, I keep teams aligned, timelines tight, and performance visible. I’m Alisi , a Software Engineering graduate with 4+ years working as a Marketing Project Manager, Account Manager, and Marketing Strategist across agencies, ecommerce brands, startups, NGOs, and EU-funded projects. Over the past four years, I’ve led teams of 5 - 50+ across design, copy, media buying, development, and operations managing campaign execution, cross-functional coordination, and delivery across both fast-paced commercial environments and structured EU-funded projects with strict timelines and reporting requirements. MARKETING EXECUTION & PROJECT MANAGEMENT I take strategy and turn it into structured execution. Campaign planning, task breakdowns, ownership, timelines, and cross-team coordination, all managed end-to-end. I build systems teams can rely on, so work moves fast without constant chasing or confusion. I’ve managed multi-brand portfolios while maintaining clear communication with stakeholders and consistent delivery. EMAIL MARKETING & STRATEGY (Klaviyo | Shopify) Email is a core channel I manage, both strategically and operationally. I plan campaigns, shape retention strategies, work with segmentation, and track performance to understand what actually drives results. I approach email as part of a wider system contributing directly to revenue and long-term customer value. EXECUTIVE & OPERATIONS SUPPORT I support founders and teams by handling the operational layer behind the scenes: communication, reporting, coordination, and follow-ups. I act as the link between leadership and execution, keeping everything aligned and moving without friction. TOOLS Asana | Monday | ClickUp | Trello | Jira Klaviyo | Shopify Google Sheets (reporting & dashboards) HubSpot | Slack | Microsoft Teams Rate: $25/hr Open to long-term roles, retainers, or fixed projects. If you need someone who can think strategically and execute without things falling apart, let’s talk.

Hi, I’m Ira! I bring a unique blend of expertise in Social Media Management, PPC advertising, SEO, and content marketing to help businesses amplify their digital presence and achieve measurable results. With a passion for marketing and a knack for effective strategies, I’m here to take your brand to the next level. Social Media Management Engaging Content Creation: I specialize in crafting compelling social media posts, visuals, and stories that captivate your audience and reflect your brand's voice. Strategic Growth & Audience Engagement: By implementing targeted strategies and actively engaging with followers, I help you grow your social community and boost customer loyalty. Analytics & Optimization: I continually monitor social media performance, using data-driven insights to refine strategies and maximize reach and ROI. PPC Advertising High-Performance Campaigns: I design and manage pay-per-click ad campaigns across Google Ads, Facebook Ads, and other platforms, focusing on high conversion rates and cost-effectiveness. Targeted Audience Reach: I leverage demographic and behavioral data to target the most relevant audience segments, ensuring your ads reach the right people at the right time. Continuous Optimization: By tracking key metrics and adjusting campaigns, I help you get the most out of your advertising budget and drive quality traffic. SEO Services On-Page: I improve your website's search engine visibility through content optimization, keyword research.. SEO Audits & Reporting: I conduct comprehensive SEO audits to identify areas for improvement and provide actionable recommendations to boost rankings. Content Optimization for Search Engines: As an experienced content writer, I create search-friendly content that not only engages readers but also ranks well in search results. Let’s work together to enhance your online visibility and drive growth. Get in touch to start your journey toward digital marketing success!

Your customers remember every interaction. I make sure they remember the right ones. After 12+ years in customer service across healthcare, real estate, education, investments, and e-commerce, I've learned one thing: great support isn't a department — it's a growth engine. It keeps customers coming back, drives word-of-mouth, and protects your brand reputation at every touchpoint. I work with businesses that take their customer experience seriously. Whether you need someone to jump in and handle support directly, build a team from scratch, or fix one that's underperforming — I've done it all. What I bring to the table: Fluent in English and Italian, with experience supporting US and European markets across phone, email, and chat. I don't just answer tickets — I build systems, train agents, create SOPs, optimize workflows, and make sure your customers feel genuinely taken care of every single time. I've worked with CRMs and support platforms across multiple industries, managed outsourced teams, designed shift schedules, and built customer service programs tailored to each brand's voice and values. If you want support that actually moves the needle — not just closes tickets — let's talk.

I specialize in building personalized systems and optimizing operations to empower businesses to scale effectively. As a ClickUp Certified Expert, I design and implement tailored project management solutions that streamline workflows, reduce costs, and foster high-performing teams. With deep expertise in tools like ClickUp, Trello, Asana, Jira, Monday.com, Basecamp, Slack, Google Suite, MS Office, Hubspot CRM, and more, I ensure your business operates with clarity and efficiency. I help businesses consolidate their operations into a seamless, centralized system that works by often implementing EOS (Entrepreneurial Operating System) from Traction and applying proven strategies. AREAS I CAN HELP YOU ➤ 1️⃣ ClickUp Mastery -> Build and optimize workflows tailored to your business needs -> Automate project management tasks to save time and resources -> Ensure all team operations are consolidated into one organized place 2️⃣ Project Management Solutions -> Expertise in tools like ClickUp, Trello, Asana, Jira, and more to ensure nothing falls through the cracks -> Create systems that eliminate the need for constant follow-ups and reminders -> Drive team alignment, collaboration, and timely project delivery 3️⃣ Scalable Operations -> Develop customized systems and operations designed to scale with your business -> Align teams with organizational goals and reduce operational costs 4️⃣ High-Performance Teams -> Empower teams to perform at their best with tools and processes that foster accountability and collaboration -> Improve team productivity and morale by removing operational bottlenecks 5️⃣ Leadership Coaching & Strategic Growth -> Support in aligning strategic vision, empowering leaders, and transforming team dynamics MY CLIENT RESULTS INCLUDE ➤ ✅ Automated project management processes, saving hours of manual effort ✅ Consolidated everything in one place for seamless operations ✅ Eliminated the need for reminders—everything is systematized and on schedule ✅ Reduced operational costs with efficient workflows and tools ✅ Built high-performing teams aligned with clear goals and accountability ✅ Designed and implemented personalized systems that scale as the business grows ✅ Increased productivity and focus across teams WHAT CLIENTS SAY ➤ "Vesa is an absolute gem. She became my confidant and friend and helped me drive the business forward. She understands how to put systems in place to grow a business. She's an exceptional communicator and knows how to enchant clients. Understands deep psychological research about humanity and how the world works, and helped me to learn and grow as a person and as a leader. Her view of the world is limitless and that can be experienced through her attitude and efforts. Vesa will leave an immense imprint on the world. I cannot recommend her highly enough." -RCY, Owner of RCY Ventures "Vesa is a one in a million find for a company. She has great interpersonal skills and she's very coachable. She belongs in a director-level role. Vesa’s approach to operations and systems has completely revolutionized our workflow. Her ability to simplify complex processes and bring everything together in one streamlined system has made our team more effective than ever -Founder of CPM and 4 other companies 📩 Let’s Collaborate If you're ready to automate your operations, implement ClickUp mastery, or create systems that eliminate chaos, send me a message here on Upwork or email me at vesagoci@gmail.com. Let’s take your business to the next level!