Hire the Best Customer Retention Specialists
in Albania

Hi, I’m Lenna a Customer Support Specialist and Administration & Operations Assistant with 4+ years of remote experience supporting eCommerce, SaaS, wellness, and online service businesses across the UK, Europe, and the US. Since November 2022, I have been working fully remotely, helping companies deliver outstanding customer experiences while also supporting daily operations, internal coordination, and administrative processes. I specialize in customer communication, ticket management, order support, refunds, escalations, and operational organization in fast-paced remote environments. I am highly experienced in handling customer support through email, live chat, and phone while maintaining professionalism, empathy, and fast response times. I am comfortable managing high-volume workloads, following SOPs, and working closely with international teams. Some of my latest projects include: • Well Gummies – Wellness Project Provided customer support for a wellness-focused brand, assisting customers with orders, subscriptions, refunds, product-related questions, and general inquiries while ensuring a positive customer experience with empathetic and solution-oriented communication. • SiraatsKitchen Handled customer inquiries, refunds, returns, order tracking, and operational support using Shopify, Zendesk, Slack, Gorgias, Ecomflow, and Google Sheets. I coordinated internal processes, tracked customer cases efficiently, and ensured smooth communication between teams and customers. I also worked with companies such as Bloom & Wild (UK), Tobios, and Advisera Expert Solutions Ltd, where I gained strong experience in: High-volume ticket management Customer retention and satisfaction Refunds & order processing Administrative support Course & webinar coordination Data entry & transaction processing Escalation handling Internal team communication Process improvement and documentation I am known for being reliable, detail-oriented, organized, and highly responsive. I genuinely enjoy helping customers and supporting businesses by improving workflows and maintaining excellent service standards. Core Skills & Tools Customer Support: Email Support Live Chat Support Phone Support Ticket Management Escalation Handling Helpdesk & CRM Tools: Zendesk Gorgias HelpScout Re:amaze HubSpot Zoho Desk eCommerce & Operations: Shopify Plus WooCommerce Ecomflow 2Checkout Refund & Order Management SOP Documentation Communication & Productivity Tools: Slack Notion Zoom Google Workspace Google Sheets AI & Productivity: ChatGPT for workflow optimization and customer support productivity Languages: English — Fluent Albanian — Native Serbian — Good Spanish— Good I am currently open to both part-time and full-time remote opportunities and would love to support businesses that value strong communication, organization, and exceptional customer experience. If you are looking for someone dependable, proactive, and customer-focused, I would be happy to work with you.

Passionate and results-driven Customer Support Specialist with a strong background in handling customer inquiries, resolving issues, and improving overall customer satisfaction. With years of experience across fintech, e-commerce, and SaaS industries, I excel in delivering efficient, empathetic, and solution-focused support across multiple channels, including chat, email, and phone. 🔹 Skilled in technical support, troubleshooting, and order management 🔹 Expertise in e-commerce platforms, payment systems, and CRM tools 🔹 Proven ability to build trust, increase customer retention, and enhance user experience 🔹 Adept at multitasking in fast-paced environments while maintaining service excellence Currently seeking to leverage my problem-solving skills and customer-first approach to help businesses enhance their customer service operations and drive long-term loyalty. Let’s connect! 🚀

Do you want your support team to not just solve tickets—but retain customers, increase loyalty, and drive revenue? I’m a Top Rated Plus Customer Experience & Sales Professional with years of hands-on leadership experience in building and scaling high-performing support and sales teams. Here’s how I help: ✅ Build scalable customer service processes that increase efficiency and satisfaction ✅ Train and coach your team to handle customer concerns with empathy and confidence ✅ Turn support into sales by implementing upsell/cross-sell strategies ✅ Strengthen customer loyalty through strategic engagement, outreach, and retention systems I’ve held management and senior roles in my career, and I specialize in helping startups and growing companies reach, acquire, and retain customers—sustainably and profitably. Let’s connect and discuss how I can support your team. Message me to get started!

As a dynamic professional with extensive experience in business development, customer service, and project management, I bring a unique blend of skills to help businesses thrive. Currently, I am the Founder and Business Owner of Gjergji Electric Products, where I lead operations in outsourcing, negotiating, and reselling 10kV and 20kV electrical products sourced from China. My strong supplier relationships and strategic partnerships ensure high-quality solutions for my clients. Previously, as a Business Developer at Exness, I spearheaded initiatives to identify growth opportunities, built lasting relationships with key partners, and conducted in-depth market analysis to enhance product offerings. My expertise in lead generation and customer engagement further strengthened my ability to convert prospects into loyal customers. With a background in customer service management at TourismTiger, I successfully led teams to deliver exceptional client experiences and drive customer retention. I pride myself on fostering collaboration, identifying solutions to operational challenges, and continuously improving processes. I am passionate about connecting with clients, delivering tailored solutions, and driving business success. Let's collaborate to achieve your project goals!

🚀 Scale Your Business with High-Impact Google & YouTube Ads 🚀 Hi! I'm Ergert — a Senior Media Buyer with 8+ years of experience and over $6 million in Google & YouTube Ads managed over the last 4 years. I specialize in running and scaling high-performance ad campaigns that drive real business growth. Whether you're looking to increase sales, lower your CPA, or scale aggressively without losing efficiency, I’ve done it — with budgets ranging up to $40K/day on Google Ads alone. My deep understanding of campaign architecture, audience targeting, and creative strategy allows me to consistently deliver ROAS-positive results across multiple verticals, including eCommerce, supplements, and info products. My Core Media Buying Expertise Includes: ✅ Google Ads (Search, Display, YouTube) ✅ YouTube Direct-Response Campaigns ✅ Performance Max Campaigns ✅ Remarketing Strategies ✅ A/B Testing & Ad Scaling Frameworks ✅ Keyword Research & Audience Segmentation ✅ Campaign Audits & Performance Recovery ✅ Budget Scaling up to 6-Figures/Month Tools & Platforms I Work With: Google Ads (Search, Display, Video, Shopping) Google Analytics / GA4 Google Tag Manager YouTube Ads Strategy & Creative Direction Meta Ads (as a secondary channel when needed) Spreadsheets for Data Analysis Conversion Tracking (incl. GTM & CRM integration) Email Platforms (Klaviyo, Mailchimp – for retargeting flow strategy) Brands & Results: 🟢 Scaled a men’s health brand from startup to 8-figure revenue using aggressive Google/YouTube scaling strategies 🟢 Consistently maintained high ROAS even at $40K/day spend 🟢 Worked closely with creative teams to guide content that performs on cold traffic 🟢 Managed full-funnel acquisition strategies across international markets (US, Europe, GCC) If you're looking for someone who doesn't just run ads — but truly understands how to make them profitable, scalable, and sustainable — you're in the right place. Feel free to message me with your goals or questions — I’m happy to help and share my approach. Let’s grow your business the smart way. — Ergert

🌟 “...We hired Enri to guide us through our first steps into email marketing. Enri quickly grasped the essence of our services and the value we offer, seamlessly integrating it with his proven copywriting techniques. Even in the early pilot stage, the results have been promising, with impressive email open rates. I highly recommend Enri to other businesses – reach out and see what he can do for you!” Imagine this: every company possesses two invaluable assets – its products/services and its email list. While most brands focus on perfecting their products, the truly exceptional ones unlock the hidden potential of their email lists. This is where I come in. As a Klaviyo & Mailchimp-Certified Email Strategist and Email Copywriter, I don’t just run campaigns; I craft revenue engines. Leveraging the power of ESPs like Omnisend, ConvertKit, Yotpo, and more, I transform your email list into a goldmine. Here’s what that means for you: 🎯 Immediate Results: My clients typically experience a 35%+ increase in revenue from optimized email strategies. Say goodbye to missed opportunities. 📩 Captivating Content: Sending emails isn’t enough; they need to resonate and drive action. My copy doesn’t just reach inboxes; it converts. 🚀 Strategic Automations: With precise list segmentation and advanced automation flows, your messages will always hit the sweet spot. 🔍 Comprehensive Tactics: Beyond emails, I integrate SMS strategies to ensure no conversion slips through the cracks. 📊 Data-Driven Mastery: My strategies are grounded in A/B testing, thorough analytics, and a deep expertise in ESPs. I uncover insights others overlook. The Stark Reality: Many brands squander their email potential, with roughly 80% settling for subpar results. But if you’re here, you’re ready to excel. You’re ready to dominate, and I’m here to ignite that success. Ready to transform every email into a powerhouse? Direct Message me or invite me to your job! KLAVIYO EMAIL LIST MANAGEMENT FOR E-COMMERCE BRANDS 📩 ✔️ Flow/Automation Strategy and Development ✔️ Template Creation and Design ✔️ Migration from other Email Service Providers to Klaviyo ✔️ Campaign Calendar Creation and Strategy ✔️ Email Performance Assessment and Audits ✔️ Email Campaign Management Let’s turn your email list into your biggest revenue driver! What have clients recently said? 🌟 “...Enri helped us complete our project successfully ahead of schedule. What I liked most about working with Enri is that he knew more about what we needed than considered in the first place. He has great examples of others and is a wordsmith..." 🌟 “...A creative person can fit anywhere. That's what Enri proved to us..." 🌟 “...He is very holistic in his approach. Led me through step by step of the process & what he would deliver. Very experienced and professional..." ========= Other Services: I craft high-impact advertorials, compelling emails, captivating ads, and conversion-driven sales funnel landing and opt-in pages. My clients have seen phenomenal success, and I’m here to deliver the same results for you. With over $100,000 in 5-star feedback on Upwork, I’m confident in my ability to elevate your business. Expect better leads, increased customer retention, and massive sales. I aim to demonstrate how your solution enhances lives while driving sales for your business. My expertise in optimizing autoresponder emails, Facebook ads, landing pages, and funnels ensures your copy is emotionally resonant and irresistibly persuasive. Research: I delve into your customers' needs, pain points, and the unique aspects of your solution. Addressing Concerns: I tackle objections and hesitations with proof from science, facts, testimonials, and case studies. Engagement: I create engaging, empathetic, and powerful copy that keeps your audience hooked. Direct Response Copywriting Services: Landing Pages & Sales Pages: Sales letters, presell advertorials, VSLs (Clickbank and affiliates), upsells, downsells. Email Copy & Automation Sequences: Stories, cold outreach, soap opera sequences, B2B onboarding. Advertorials & Ads: Facebook ads, website copy, and content. Add the power of persuasive, unique copy that generates revenue for your brand. Click the green “Invite To Job” button on this page and send me a quick message about your goals. Best, Enri