Hire the Best Chat Support Specialists
in Albania

9+ Years in Bilingual Customer Support | 100% Job Success | $100K+ Earned on Upwork Are you looking for a reliable, calm, and professional Customer Support Specialist who can provide seamless service in German and English? With over 9 years of experience and 10,000+ Upwork hours, I help businesses worldwide with: Email & Live Chat Support (Zendesk, Intercom, Freshdesk) Virtual Assistance & Operations Support Ticketing & CRM Management Handling Escalations with Empathy Process Improvement & Workflow Automation Why clients choose me: Fluent in German & English Calm under pressure — I turn unhappy customers into loyal advocates Independent, detail-oriented, and fast learner Available long-term and flexible with time zones Let’s build a partnership based on trust, results, and clear communication.

Hi, I’m Lenna a Customer Support Specialist and Administration & Operations Assistant with 4+ years of remote experience supporting eCommerce, SaaS, wellness, and online service businesses across the UK, Europe, and the US. Since November 2022, I have been working fully remotely, helping companies deliver outstanding customer experiences while also supporting daily operations, internal coordination, and administrative processes. I specialize in customer communication, ticket management, order support, refunds, escalations, and operational organization in fast-paced remote environments. I am highly experienced in handling customer support through email, live chat, and phone while maintaining professionalism, empathy, and fast response times. I am comfortable managing high-volume workloads, following SOPs, and working closely with international teams. Some of my latest projects include: • Well Gummies – Wellness Project Provided customer support for a wellness-focused brand, assisting customers with orders, subscriptions, refunds, product-related questions, and general inquiries while ensuring a positive customer experience with empathetic and solution-oriented communication. • SiraatsKitchen Handled customer inquiries, refunds, returns, order tracking, and operational support using Shopify, Zendesk, Slack, Gorgias, Ecomflow, and Google Sheets. I coordinated internal processes, tracked customer cases efficiently, and ensured smooth communication between teams and customers. I also worked with companies such as Bloom & Wild (UK), Tobios, and Advisera Expert Solutions Ltd, where I gained strong experience in: High-volume ticket management Customer retention and satisfaction Refunds & order processing Administrative support Course & webinar coordination Data entry & transaction processing Escalation handling Internal team communication Process improvement and documentation I am known for being reliable, detail-oriented, organized, and highly responsive. I genuinely enjoy helping customers and supporting businesses by improving workflows and maintaining excellent service standards. Core Skills & Tools Customer Support: Email Support Live Chat Support Phone Support Ticket Management Escalation Handling Helpdesk & CRM Tools: Zendesk Gorgias HelpScout Re:amaze HubSpot Zoho Desk eCommerce & Operations: Shopify Plus WooCommerce Ecomflow 2Checkout Refund & Order Management SOP Documentation Communication & Productivity Tools: Slack Notion Zoom Google Workspace Google Sheets AI & Productivity: ChatGPT for workflow optimization and customer support productivity Languages: English — Fluent Albanian — Native Serbian — Good Spanish— Good I am currently open to both part-time and full-time remote opportunities and would love to support businesses that value strong communication, organization, and exceptional customer experience. If you are looking for someone dependable, proactive, and customer-focused, I would be happy to work with you.

Passionate and results-driven Customer Support Specialist with a strong background in handling customer inquiries, resolving issues, and improving overall customer satisfaction. With years of experience across fintech, e-commerce, and SaaS industries, I excel in delivering efficient, empathetic, and solution-focused support across multiple channels, including chat, email, and phone. 🔹 Skilled in technical support, troubleshooting, and order management 🔹 Expertise in e-commerce platforms, payment systems, and CRM tools 🔹 Proven ability to build trust, increase customer retention, and enhance user experience 🔹 Adept at multitasking in fast-paced environments while maintaining service excellence Currently seeking to leverage my problem-solving skills and customer-first approach to help businesses enhance their customer service operations and drive long-term loyalty. Let’s connect! 🚀

I’m a dedicated Help Desk and Customer Service professional with hands-on experience assisting users through phone, email, and chat support. I specialize in diagnosing and resolving technical issues, delivering clear solutions, and ensuring an exceptional customer experience every step of the way. Respond to customer inquiries and technical issues with clarity and professionalism Diagnose and troubleshoot hardware, software, and connectivity problems Provide real-time support and guide users through step-by-step solutions Assist with the installation, configuration, and maintenance. Communicate technical advice in a user-friendly way, tailored to each customer’s needs

With over 3 years of experience in the iGaming sector, I have honed my skills in chat support, email support, VIP management, and KYC verifications. My strengths include a deep understanding of customer service dynamics, user engagement, and compliance requirements, ensuring a seamless and secure gaming experience for all users. In my role as a chat and email support specialist, I have consistently delivered top-notch customer service, resolving issues swiftly and maintaining high customer satisfaction rates. I have a proven ability to manage high volumes of inquiries while providing personalized support, ensuring each user feels valued and heard. As a VIP manager, I have successfully cultivated and maintained relationships with high-value players, enhancing their gaming experience through tailored services and exclusive offers. My efforts have resulted in increased loyalty and retention, driving significant revenue growth for the company. My experience with KYC verifications has equipped me with a keen eye for detail and a thorough understanding of regulatory compliance. I have efficiently processed numerous verifications, ensuring the integrity and security of user accounts while adhering to legal standards. Combining strong communication skills, a proactive approach, and a dedication to excellence, I am committed to contributing to the success of your team and enhancing the overall iGaming experience for users

Accuracy, Proficiency, Assistance, Service, Satisfaction, Timeliness. These are my primary aims in rendering jobs to the client that I will work with. New to Upwork but I've been working in the Customer Service Industry for more than 5 years. 🎯 Clear and effective communication with customers of diverse backgrounds 🎯 Problem solver who always makes sure to understand customer problems ⌨️ I can type 70 WPM ✔️ Fluent in English, both written and oral I am well versed with ticketing applications like Freshdesk, Intercom, Zendesk, Gorgias, Shopify, WooCommerce, BigCommerce, etc. During my career, I have worked for different call centers from various fields as a customer service representative, Sales Specialist, and Quality Assurance Agent. I've become very experienced in handling day to day queries and building relationships with customers. I fully understand the importance of Customer Care and you can be sure that I will always work in accordance with the highest guidelines and do everything possible to minimize recurring customer problems or complaints.