Hire the Best Customer Service Representatives
in Albania

With a solid 7-year tenure in the realm of customer service, I'm the dedicated professional your company needs to enhance both customer experiences and your overall brand image. Proficient in English, Italian and German, I possess the language skills to connect with a diverse clientele and leave a lasting positive impression. My skill set extends beyond the ordinary, encompassing various customer support channels such as online chat, phone assistance, and email support. I have a knack for harnessing the potential of platforms like Gorgias and Zendesk to streamline operations and ensure every customer interaction is seamless and efficient. What sets me apart is my expertise in call center management. I understand the importance of not just resolving issues but also optimizing internal processes. This not only improves customer care but also increases operational efficiency, reducing costs along the way. When you bring me on board, you're not just acquiring a customer service specialist; you're gaining a passionate advocate for your company's reputation. I specialize in crafting exceptional customer experiences from initial onboarding to ongoing patient care. My mission is to elevate your brand's image and ensure that every customer interaction reflects the excellence your company stands for. Let's join forces to transform your company's image and deliver top-notch customer satisfaction. Together, we'll build a narrative of excellence that resonates with your customers and sets you apart in the competitive market.

Your customers remember every interaction. I make sure they remember the right ones. After 12+ years in customer service across healthcare, real estate, education, investments, and e-commerce, I've learned one thing: great support isn't a department — it's a growth engine. It keeps customers coming back, drives word-of-mouth, and protects your brand reputation at every touchpoint. I work with businesses that take their customer experience seriously. Whether you need someone to jump in and handle support directly, build a team from scratch, or fix one that's underperforming — I've done it all. What I bring to the table: Fluent in English and Italian, with experience supporting US and European markets across phone, email, and chat. I don't just answer tickets — I build systems, train agents, create SOPs, optimize workflows, and make sure your customers feel genuinely taken care of every single time. I've worked with CRMs and support platforms across multiple industries, managed outsourced teams, designed shift schedules, and built customer service programs tailored to each brand's voice and values. If you want support that actually moves the needle — not just closes tickets — let's talk.

Expert Customer Service Representative and Virtual Assistant since 2015, with more than 40 projects on Upwork. Detail-oriented, tech-savvy, self-motivated, fast learning, creative, communicative, a positive minded, and always determined to successfully fulfill assigned objectives at given deadlines so for any questions message me.

✅ 𝐏𝐫𝐨𝐯𝐞𝐧 𝐓𝐫𝐚𝐜𝐤 𝐑𝐞𝐜𝐨𝐫𝐝 – $𝟏𝟎𝟎𝐊+ 𝐞𝐚𝐫𝐧𝐞𝐝 𝐨𝐧 𝐔𝐩𝐰𝐨𝐫𝐤, 𝟵,𝟎𝟎𝟎+ 𝐡𝐨𝐮𝐫𝐬 Hi, I’m Enxhi (pronounced Angie), a Senior Executive Assistant and Operations Manager with experience supporting founders and teams across operations, project management, and day-to-day execution. Clients usually reach me out when things are: • disorganized • delayed • unclear across teams I focus on structuring workflows, clarifying ownership, and keeping operations aligned and moving. I also use automations where needed to reduce manual work and keep processes consistent. What I help with: • Communication, follow-ups, and coordination across teams and stakeholders • Task and project management (Asana, ClickUp, Notion, etc.) • Tracking progress, deadlines, and task ownership • Team coordination and task distribution • Client onboarding and setup across tools and systems • Operations support and process organization • Improving internal workflows and fixing inefficiencies • Excel & Google Sheets (advanced formulas, structured data, reporting) • Dashboards, reporting, and data visualization (Power BI, Excel, scripts, VBA/macros) • Data cleaning, validation, and organization • CRM management (Salesforce, HubSpot, and similar platforms) • Research, documentation, and administrative support • Workflow automation and systems integration • Connecting tools and organizing data flow across platforms • Supporting daily operations across tools and teams • Multilingual support and translations (Albanian, English, Italian, Spanish, German) I’ve led teams, managed projects and onboarding processes, and worked across operations, customer support, healthcare, billing, finance, administration, AI, eCommerce, and SaaS environments. I’m comfortable stepping into existing setups, understanding how they work, and improving them without slowing things down. I’m reliable, organized, and easy to work with. Once I understand the workflow, I handle execution without needing constant follow-up.

Virtual Assistant | Customer Support | Travel & Hospitality Specialist I am a dedicated and detail-oriented Virtual Assistant and Customer Support Specialist with 5 years of experience working in hospitality, travel management, and front desk operations. I have successfully supported guests and clients from multiple locations, managing reservations, online platforms, and administrative tasks to ensure an excellent service experience. With strong communication skills, the ability to multitask, and a calm and professional demeanor, I help businesses stay organized, responsive, and focused on service. ⸻ 💼 How can I help you: ✅ Email and Chat Support ✅ Airbnb / Bookings / Expedia Management ✅ Bookings and Calendar Coordination ✅ Administrative and VA Support ✅ Travel Planning and Guest Assistance ✅ Excel ✅ Data Entry and Online Research ✅ Document Preparation (Word, Excel, PDF) ⸻ ⭐ What you can expect from me: • Fast response time • Friendly and professional communication • Confidentiality and reliability • High attention to detail • Excellent customer care • Always on time and motivated to deliver quality ⸻ I'm ready to support you and your business — whether you need a virtual assistant, a guest relations specialist, or reliable customer support. Let's work together and make your operations easier and your customers happier!

With over 12 years of experience in delivering exceptional customer service, I specialize in providing: Technical Support Chat & Email Support Inbound Call Management Tools & Platforms Expertise I am proficient in industry-leading tools to ensure seamless operations and efficient support, including: Zendesk | Atlassian JIRA | Slack | Google Suite | Salesforce | Stripe | Shopify | Retool | Zoom | Hubspot | Twitter | Facebook | Instagram | WhatsApp | Intercom | Gorgias Leadership & Team Management As a subject matter expert and team leader, I have successfully managed and coached teams of up to 45 people, ensuring high performance and client satisfaction by: Providing clear guidance on handling customer inquiries and resolving issues efficiently. Organizing team meetings, coordinating daily operations, and fostering a collaborative environment. Coaching team members to improve performance, develop skills, and achieve targets. Why Choose Me? Bilingual Excellence: Fluent in German and English and native Italian, ensuring top-tier support for a diverse client base. Proven Results: I bring a results-oriented mindset, consistently improving customer satisfaction and streamlining workflows. Versatile Skill Set: Adept at adapting to dynamic challenges and maintaining focus under pressure. I am passionate about helping businesses build strong customer relationships while delivering high-quality support and leadership. Whether you need an experienced customer service representative, account manager, or team leader, I am ready to contribute to your success.