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in Madagascar

🇬🇧 English version: Versatile freelancer specializing in web and mobile development, data management, and GIS mapping. Experienced in virtual assistance, French voice-over, app testing, transcription, and infographic design. Skilled in React/Next.js, Flutter, and database systems. Reliable, detail-oriented, a fast learner, and always committed to meeting deadlines. 🇫🇷 Version française : Freelancer polyvalent, spécialisé en développement web et mobile, en gestion de données et en cartographie SIG. Expérience en assistance virtuelle, voix off française, test d’applications, transcription et création d’infographies. Maîtrise de React/Next.js, Flutter et des systèmes de bases de données. Fiable, rigoureux, rapide d’apprentissage et toujours respectueux des délais.

Need a reliable Virtual Assistant who can keep your business organized, your data accurate, and your customers well supported? I'm a French-speaking Virtual Assistant with experience supporting international clients in administrative tasks, operations, CRM, data management, customer support, and online research. I can help you with: 📧 Administrative Support — email management, scheduling, task follow-up, documentation and day-to-day organization 📊 Excel & Google Sheets — data entry, data cleaning, tracking files, reporting and dashboards 💬 Customer Support — email and chat support, follow-ups, customer communication and issue handling 🗂️ CRM & Operations — updating records, managing pipelines, tracking tasks, coordinating information and maintaining accurate data 🏠 Property Management — Airbnb/Booking guest communication, reservations and cleaning coordination 🔎 Online Research & Data Entry — accurate research, validation and structured data collection Why clients work with me: ✔️ 100% Job Success Score ✔️ Top Rated freelancer ✔️ Fast response time and reliable communication ✔️ Detail-oriented and highly organized ✔️ Comfortable working independently with new tools and processes ✔️ Fluent in French and English I focus on being reliable, proactive and easy to work with, while delivering accurate work and keeping tasks moving forward. If you need dependable support for your daily operations, I'd be happy to help.

Assistante virtuelle et chargée de relation client confirmée. Étant habituée à travailler depuis mon domicile, j'ai les compétences nécessaires pour tous types de missions à distance. Jouissant de plusieurs années d'expérience en tant que freelancer, je me spécialise dans l'assistance virtuelle et l'assistance SAV. Dans le cadre de mon travail, je peux gérer pour vous votre agenda, l'emailing, la formation de nouveaux membre d'équipe, le recrutement, la gestion de vos tâches sur Asana ou trello, le suivi de vos projets, la facturation, la rédaction de vos rapports de meetings, etc. J'ai eu l'occasion de travailler avec plusieurs clients et startups en occupant ainsi divers postes de travail en tant que Assistante SAV, assistante virtuelle, assistante ecommerce, rédactrice, opératrice de saisie. Je peux citer les sociétés comme Everphotoshoot, Fantasticbook, Light in the box, Slaask, spid-tech, les entrepreneurs libres, team fit super humain, la fabrique à contenu et plusieurs ecommerces. N'hésitez surtout pas à me contacter pour toutes vos missions. Je vous propose un travail de qualité et irréprochable à un coût raisonnable. --------------------------- Virtual assistant Customer service Community manager Being used to working from home, I have the necessary skills for all types of remote missions. With several years of experience as a freelancer, I'm specialized in virtual assistance and after-sales support. I have had the opportunity to work with several clients and startups, occupying various positions as a virtual assistant, virtual assistant, e-commerce assistant, copywriter, data entry operator. I can mention companies like Everphotoshoot, Fantasticbook, Light in the box, Slaask and several other ecommerces. Do not hesitate to contact me for all french missions. I offer a quality work with a reasonable cost and an irreproachable quality of work.

I am a Customer Service Specialist and Administrative Assistant with several years of experience in the telecommunications industry and as a freelancer since 2020. I provide high-quality email support, manage customer inquiries, handle complaints, and ensure client satisfaction for e-commerce and service-based businesses. 💼 Experience & Skills Customer Service (Email Support): Responding to 50+ emails daily, handling order tracking, returns, and dispute resolution while maintaining a professional and empathetic tone. Administrative Assistance: Coordinating between teams, managing schedules, tracking files, and ensuring timely follow-ups. Project Coordination: Organizing workflows, setting priorities, and ensuring smooth communication between stakeholders. ✨ Key Strengths Professional, detail-oriented, and results-driven Quick learner, adaptable to new tools and processes Proficient in Zendesk, Gorgias, Helpscout, Shopify, WordPress and Google Workspace Excellent written communication in French (native) and English (professional) 📌 What I Offer Reliable and responsive support Improved customer satisfaction and retention Efficient organization and follow-up of administrative tasks If you are looking for a reliable Customer Service Representative or Virtual Administrative Assistant to help you grow your business and keep your customers happy, I’m here to help! Je suis une professionnelle du service client et de l’assistance administrative, avec plusieurs années d’expérience dans une grande entreprise de télécommunications et en tant que freelance depuis 2020. 💼 Expérience Service client par e-mail : gestion des demandes, suivi des commandes, traitement des réclamations et maintien d’un haut niveau de satisfaction. Assistance administrative : coordination entre différents intervenants, suivi des dossiers et respect des délais. Gestion de projets : organisation des tâches, priorisation et communication claire entre les acteurs. ✨ Points forts Professionnelle, organisée et orientée résultats Disponible et réactive Apprentissage rapide et adaptation aux nouveaux outils et process Excellente communication écrite en français 📌 Mon objectif Apporter un soutien fiable, efficace et proactif aux entreprises qui souhaitent améliorer leur relation client et optimiser leur organisation interne.

Environmental and Agriculture engineer with 10+ years of professional experiences in certification of sustainability and food safety standards from ECOCERT; and certification officer from SOCIALCARBON Foundation, currently serves as the senior sustainability consultant of DT Master Carbon France, VERACITY based in UK, ECO-SOLUTISE Ltd, FG Capital Avdvisors. Pash Global; Expert in Carbon footprint and carbon credit projects, All my experiences are proven: • Certification : Lead verifier and validator ISO 14064-1, -2 and 3, GRI certified, PECB Lead Auditor ISO 9001 certified, QMS (Quality Management System) Auditor- Globalgap- sustainability standards, GFSI auditor, VERRA and Gold standard support • Qualification : EOS- NOP- JAS, organic certification, Inspector Organic and Globalgap for Ecocert and Food safety Expert • Application Fair for life, Rainforest, UEBT, Cosmetic, Good Agricultural practice (GAP), VERRA (VCS standard), Gold standard ***************** QUALITY ASSURANCE, CERTIFICATION AND FOOD SAFETY 10 years of experiences from ECOCERT, other companies like SOFCIN Belgium, CANDY BAR SYDNEY - Assistance in Certification related to sustainabilty and food safety standards : ISO 9001, Quality management system, HACCP Plan, all ISO standard (ISO 17025, ISO 27001, ISO 27000....), Safe Quality Food (SQF), MSC/ASC, FSC- PEFC, ISO 9001, ISO 14001 (environnement), ISO 45001 (security), ISO 26000, SA8000, BSCI (RSE), ISO 18295 (client relashionship), ISO 27001 (Informatic security), FSSC / ISO 22000 (food safety), Content Claim Standard, GOTS, Gold standard, VCS from Verra, REC, GOTS, FDA compliance - Food safety and food engineering expertise: Process engineering and transformation technology, design processes and machinery for the production, implementation of traceability system, food processing, mechanical design... - Quality Assurance and internal audit : Management of projects to ensure alignment with international regulations and compliance standards. ***************** CUSTOMER SERVICE SUPPORT I have 7 years of experience as a Senior Client Relationship Specialist at ECOCERT and as a Virtual Assistant for international companies like HBNO, NANDO... My expertise includes prospecting and developing new clients, organizing international events, and managing client files from initial contact to certification. I excel in client communication, whether by email or phone (cold call), and ensure files are updated and monitored accurately. Additionally, I provide efficient administrative support, including invoicing and bookkeeping, and conduct technical reviews of audit reports, explaining findings clearly to clients. Tools: Salesforce, Zendesk, Netsuite, Notion, Asana, Canva, WordPress, Slack..... With a strong focus on organization, communication, and understanding client needs, I am dedicated to providing exceptional service and contributing to your success. My professional experience has let me to use French and English everyday! ***************** ACADEMIC AND TECHNICAL WRITER, EDITOR, AND REVIEWER With over 5 years of experience in writing, editing, proofreading, and publishing although in English or French, I specialize in delivering high-quality, well-researched content tailored to your needs. My background as an auditor at ECOCERT and a writer for international companies has equipped me with expertise in report writing, grant proposals, and technical documentation. I can assist in scientific article writing, academic editing, proofreading, blog writing, technical content creation, thesis guidance, research project development, systematic literature reviews, poster design, graphical abstract creation, and PowerPoint presentations. Whether you need support with academic or professional projects, I am dedicated to ensuring your ideas are presented clearly and professionally. ***************** ENVIRONMENTAL and REMOTE SENSING & GIS Consulting Consulting includes Carbon markets, climate change, Forestry and biodiversity conservation, Sustainability and ecotourism, risk assessment, Remote sensing and GIS, PDD (project document design) writing, carbon credit project writing and Ensure sustainable sourcing. I am specialized in sustainability, Nature-based Solutions, and environmental management, offering innovative strategies to address climate change through impactful carbon offset projects. Additionally, I offer support in developing Environmental Impact Assessments (EIAs), sustainability report through international standard like GRI, climate change mitigation strategies, environmental policy recommendations, biodiversity conservation planning, environmental monitoring and compliance, and stakeholder engagement. Proficient in AERMOD, Python and R for data analysis. ***************** Delivering elegant solutions and highly professional support are always the goal. Let’s build something amazing. Connect & Let’s Work Together !

Dear future client, Welcome to my profile :) Whether you are a company or a small or medium entrepreneur, don’t waste your time with unnecessary duties that you can delegate, let me help you. I work as a Freelancer since 2013. I have worked on different projects for clients from all over the world with a job success rate of 100%, and gained various knowledge and skills that may be useful for the growth of your business. My top priority is to get my job done and get it done right with the aim of providing the best quality and effective service to meet your business needs ! ***************************************************************************************** Cher Futur Client, Bienvenue sur mon profil :) Que vous soyez une société ou un particulier, ne perdez pas inutilement votre temps sur des tâches que vous pouvez déléguer, laissez-moi vous aider. Depuis 2013, je travaille en tant que freelance. J’ai travaillé sur des projets variés pour des clients du monde entier avec un taux de succès de 100% et j’ai acquis diverses connaissances et compétences qui peuvent être utiles pour le développement de votre activité. Ma priorité n’est pas uniquement d’accomplir le travail, j’ai surtout ce goût du "travail bien fait" dans le but de fournir un service efficace et de qualité pour répondre à vos besoins. EXPERIENCE AND SKILLS  Customer Representative : (Since 2014) 5 years of working with different start-ups in various areas on various tasks (e-commerce business, online gambling, and marketplace for services) • Email/Chat/Phone Support • Sales • Social Media Management  E-Commerce Brand and Dropshipping Management : (Since 2017) • Email/Chat/Phone Support • Order Processing - Order Fulfillment. • Social Media Management • Product research and description • Image editing  French Transcription and Captioning : (Since 2013) • 10 years experience • Proficiency in French (Grammar, orthograph and punctuation) • Type speed of 75 wpm • Strong attention to details STRENGTHS : Self-taught, fast-learner, creative, reliable, independent.