Hire the Best Communication skills Freelancers
in Tunisia

Hello, I’m Meriem. I’m a multilingual customer support, chat, translation, and administrative professional with extensive experience working with international clients in "Arabic, French, and English". I was previously a "Top Rated freelancer on Upwork", where I successfully worked with clients in different fields. I later took a break from freelancing to run my own private business for more than five years, gaining valuable experience in "customer relations, management, administration, and business operations". Customer Support & Chat I have around 3 years of customer service experience, supporting Arabic-, French-, and English-speaking customers. I can handle: * Live chat and email support * Customer inquiries and follow-up * Complaint handling and problem resolution * Multilingual customer communication * Administrative and back-office tasks Translation I am a native Arabic speaker with advanced French and English** and have experience translating between these languages, including **general, technical, and financial content, websites, articles, documents, and books. Management & Administration I also have approximately 2 years of management experience as a Regional Manager for an international company, in addition to extensive administrative-support experience. My strengths are professional communication, reliability, attention to detail, problem-solving, and the ability to work independently. If you need a reliable professional who can communicate with your customers in Arabic, French, and English, provide customer support, translate content, or assist with administrative tasks, I would be happy to help. I look forward to working with you. Meriem

I'm a customer support professional with hands-on experience delivering exceptional service across phone, email, and live chat. My goal is always to ensure customers feel heard, supported, and genuinely valued—no matter the platform or issue. Here’s what I bring to the table: Fast, accurate responses to a wide range of customer inquiries Empathetic handling of complaints, focused on resolving issues effectively Multi-channel support, ensuring no customer is left waiting I’m passionate about building strong relationships, streamlining service processes, and delivering a smooth, positive experience for both clients and their customers. If you're looking for someone who combines professionalism with a human touch, let’s connect! I’m available for new opportunities and ready to jump in with confidence.

With over five years of experience in customer care, including two years specializing as a communication expert and customer care manager, I bring a wealth of expertise in understanding and meeting customer needs. In addition to my professional role, I have also dedicated time to teaching English part-time, further honing my communication skills. I thrive on fostering meaningful connections and delivering exceptional service

Need architectural designs that are both functional and culturally meaningful? With over 4 years of experience in residential and heritage projects, your vision is translated into spaces that balance innovation with deep respect for context and tradition. From early concept to final visualization, every detail is handled with care, supported by strong technical skills in Revit, AutoCAD, Photoshop, and 3D rendering. Whether it’s preserving character in heritage sites or creating a modern home that feels rooted in its surroundings, each project is approached with clarity, creativity, and precision. Timely communication, tailored solutions, and a design process that puts your needs first, this is what you can expect.

As a dedicated computer science student and an enthusiastic lifelong learner, I have cultivated a strong foundation in programming and problem-solving through my coursework. My passion for software drives me to excel in dynamic technical environments where I can leverage my adept communication skills and collaborative nature. I thrive on teamwork and am eager to contribute my enthusiasm and technical expertise to new challenges. As I embark on the next phase of my academic journey, I am excited to bring my skills and passion for software development to innovative projects.

Thank you for checking out my profile. Here is a quick overview of my skills and strengths. I am well-organized, efficient, and self-motivated. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities. In addition to my background in the BPO industry, I have honed my skills in Business Intelligence (BI) and Fraud Analysis, providing deep insights and ensuring the integrity and security of operations. Within the BPO industry, I excelled not only in customer support but also as a proficient manager overseeing teams of 15-30 agents. My managerial tenure involved meticulous report generation and analysis using Excel, coupled with strategic oversight to ensure optimal team performance. Companies like Bell Canada, Kiwi, Concentrix, and Conectys have been instrumental in shaping my expertise during my 5+ years as a Customer Support Manager and QA specialist. In my experience in the service industry, I have developed excellent communication skills, time management, and prioritizing skills to complete work before a deadline. My expertise in BI and Fraud Analysis complements my ability to analyze data, identify trends, and implement security measures effectively. Furthermore, as a Short-Term Rental (STR) Virtual Assistant, I bring a comprehensive understanding of property management and client service in the hospitality sector. I am confident that the skills and knowledge I've acquired over the years, spanning from customer service to specialized areas like BI and Fraud Analysis, will be of great asset to your company. Please find a brief snapshot about me below: 🌟 ABOUT ME 🌟 ✅ Top-Rated Plus Freelancer Status 🏆 ✅ 100% Job Success Score 🏆 ✅ Trilingual (French, English and Arabic) ✅ 4+ years of experience so far in different IT, STR and customer service positions ✅ 60+ WPM with 100% accuracy 🌟 AREA OF EXPERTISE 🌟 ➡️Market Research ➡️Customer Service ➡️Property Management ➡️Quality Assurance ➡️Translation (English ⇔ French, English ⇔ Arabic, French⇔Arabic) ➡️Proofreading (English, French, Arabic) ➡️Data Entry ➡️Internet Research ➡️Lead Generation ➡️Business Intelligence ➡️Fraud Analysis ➡️Product Listing ➡️Virtual Assistance 🌟CRMs AND TICKETING TOOLS🌟 ➡️Zendesk / Zendesk Chat ➡️Intercom ➡️Freshdesk ➡️Groove ➡️HelpScout ➡️Magento ➡️Cratejoy ➡️Olark ➡️Forter ➡️Salesforce 🌟APPLICATIONS AND TOOLS🌟 ➡️Google Suite/Workspace (Docs, Sheets, Slides, Drive..) ➡️MS Office (Word, Excel, Outlook, PowerPoint, OneDrive, SharePoint) ➡️STR tools (AirDNA, Booking, Hospitable, Airbnb, Guesty) ➡️LinkedIn Sales Navigator ➡️Zoom, Slack, Skype, Hangouts, Google Meeting, Telegram, Microsoft Teams 🖥️My Desktop Setup🖥️ ➡️49" Odyssey OLED G9 Monitor (equivalent to 3*27" monitors) ➡️RAM 64Gb, SSD 2Tb ➡️Intel Core i9-13900K Processor ➡️AORUS GeForce RTX™ 4090 MASTER 24Gb ➡️Operating system: Windows 11 Pro ➡️iOS and Android smartphones 💻My Laptop specs💻 ➡️Macbook Pro 16" (2025 Model) ➡️Apple M4 Pro Chip With 12 Core CPU And 19 Core GPU ➡️24GB RAM ➡️512GB SSD ➡️macOS Sonoma 📱iOS and Android smartphones 🕛 Available 24/7 🕛