Hire the Best Customer Service Representatives
in Tunisia

Good Communication: The Backbone of an Online Business. I have experience as a Technical Assistant and Customer Service Representative (namely Live Chat and Phone Support Representative, and Zendesk Customer Service Specialist). I'm interested in Help Desk/Ticket Support, Live Chat Support, Email Support, Inbound Phone Support, and Outbound Phone Support. I can provide e-mail, ticket, and phone support and I will do everything I can to delight your customers. I am a full-time freelancer and can work Australian or U.S. business hours. I am also fluent in English, French, and Arabic and I can provide French-English as well as Arabic-English translation.

AI Operations & Creative Systems Specialist | Project Coordination, Audio Production, Technical Support & Innovation Systems I’m a multidisciplinary operations and creative systems specialist with 10+ years of experience working across technical support, project coordination, AI-driven operational systems, music production, and research-based creative development. My background combines technical infrastructure, operational organization, audio engineering, and creative problem-solving within international remote environments requiring precision, adaptability, and high-level communication. I have supported global operations and player support environments for major companies including Rockstar Games, Epic Games, TELUS International, PTW, Amazon, and Side, handling technical troubleshooting, escalation management, workflow coordination, customer operations, and community support using enterprise systems such as Zendesk, CRM platforms, reporting tools, and remote collaboration environments. Alongside my operational and technical experience, I work professionally in music production and immersive audio engineering, specializing in: • Cinematic music composition • Ambient and meditation audio • AI-assisted music workflows • Audio restoration and mastering • Vocal processing and sound design • Hybrid orchestral and electronic production • Functional audio environments I also founded NeoHaven AI Urban Labs Inc., an innovation-focused company developing AI-assisted operational ecosystems combining renewable energy systems, sustainable infrastructure, environmental intelligence, automation, and adaptive management technologies. Through NeoHaven and my independent consulting work, I’ve developed experience in: • Operations coordination • AI-supported workflow systems • Renewable energy project concepts • Team and stakeholder coordination • Reporting structures and documentation • Executive support and systems thinking • Research and innovation strategy • Digital infrastructure organization Additionally, I am the author of the book The Inherited Codex: The Relic Reader and the Philosophy of the Fool, a research-driven work exploring ancient manuscripts, mythology, symbolism, and cultural history through interdisciplinary analysis. My multidisciplinary experience allows me to contribute across technical, operational, and creative projects where structured execution and innovative thinking are equally important. Core Areas of Expertise: • Project Coordination & Operations Support • Technical & Customer Support Systems • AI-Assisted Workflow Development • Music Production & Audio Engineering • Creative Systems & Digital Organization • Research & Analytical Projects • Remote Team Collaboration • Process Optimization & Reporting • Client Communication & Stakeholder Coordination I value professionalism, clarity, adaptability, and long-term collaboration. If you are looking for someone who can bridge technical systems, operational structure, and creative execution while maintaining strong communication and reliable delivery, I’d be glad to collaborate on your project.

OBJECTIVE Seeking an opportunity to contribute my experience in Dispute management , customer support and web research as a freelance professional.

With 8 years in customer service and 4 years of full-time freelancing on long-term projects, I am meticulous and detail-oriented, especially with communication in EN/FR/AR. I am currently available for: Customer service & support (EN/FR/AR) Email prospecting & cold calling Mystery shopping & CX evaluation Lead generation & follow-up LinkedIn management & bilingual communication I have worked extensively in long-term projects that require precision, follow-through, and professionalism. Whether it's email prospecting, cold calling, customer care, or bilingual communication, I deliver consistent, high-quality results.

Thank you for checking out my profile. Here is a quick overview of my skills and strengths. I am well-organized, efficient, and self-motivated. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities. In addition to my background in the BPO industry, I have honed my skills in Business Intelligence (BI) and Fraud Analysis, providing deep insights and ensuring the integrity and security of operations. Within the BPO industry, I excelled not only in customer support but also as a proficient manager overseeing teams of 15-30 agents. My managerial tenure involved meticulous report generation and analysis using Excel, coupled with strategic oversight to ensure optimal team performance. Companies like Bell Canada, Kiwi, Concentrix, and Conectys have been instrumental in shaping my expertise during my 5+ years as a Customer Support Manager and QA specialist. In my experience in the service industry, I have developed excellent communication skills, time management, and prioritizing skills to complete work before a deadline. My expertise in BI and Fraud Analysis complements my ability to analyze data, identify trends, and implement security measures effectively. Furthermore, as a Short-Term Rental (STR) Virtual Assistant, I bring a comprehensive understanding of property management and client service in the hospitality sector. I am confident that the skills and knowledge I've acquired over the years, spanning from customer service to specialized areas like BI and Fraud Analysis, will be of great asset to your company. Please find a brief snapshot about me below: 🌟 ABOUT ME 🌟 ✅ Top-Rated Plus Freelancer Status 🏆 ✅ 100% Job Success Score 🏆 ✅ Trilingual (French, English and Arabic) ✅ 4+ years of experience so far in different IT, STR and customer service positions ✅ 60+ WPM with 100% accuracy 🌟 AREA OF EXPERTISE 🌟 ➡️Market Research ➡️Customer Service ➡️Property Management ➡️Quality Assurance ➡️Translation (English ⇔ French, English ⇔ Arabic, French⇔Arabic) ➡️Proofreading (English, French, Arabic) ➡️Data Entry ➡️Internet Research ➡️Lead Generation ➡️Business Intelligence ➡️Fraud Analysis ➡️Product Listing ➡️Virtual Assistance 🌟CRMs AND TICKETING TOOLS🌟 ➡️Zendesk / Zendesk Chat ➡️Intercom ➡️Freshdesk ➡️Groove ➡️HelpScout ➡️Magento ➡️Cratejoy ➡️Olark ➡️Forter ➡️Salesforce 🌟APPLICATIONS AND TOOLS🌟 ➡️Google Suite/Workspace (Docs, Sheets, Slides, Drive..) ➡️MS Office (Word, Excel, Outlook, PowerPoint, OneDrive, SharePoint) ➡️STR tools (AirDNA, Booking, Hospitable, Airbnb, Guesty) ➡️LinkedIn Sales Navigator ➡️Zoom, Slack, Skype, Hangouts, Google Meeting, Telegram, Microsoft Teams 🖥️My Desktop Setup🖥️ ➡️49" Odyssey OLED G9 Monitor (equivalent to 3*27" monitors) ➡️RAM 64Gb, SSD 2Tb ➡️Intel Core i9-13900K Processor ➡️AORUS GeForce RTX™ 4090 MASTER 24Gb ➡️Operating system: Windows 11 Pro ➡️iOS and Android smartphones 💻My Laptop specs💻 ➡️Macbook Pro 16" (2025 Model) ➡️Apple M4 Pro Chip With 12 Core CPU And 19 Core GPU ➡️24GB RAM ➡️512GB SSD ➡️macOS Sonoma 📱iOS and Android smartphones 🕛 Available 24/7 🕛

Hello, I specialize in providing exceptional customer support for e-commerce brands using Shopify. My goal is to ensure client satisfaction by offering fast, personalized, and professional assistance, whether it's through email, live chat, or phone. What I offer: Customer Support Management (orders, returns, and inquiries) Shopify Support Optimization to enhance the client experience Bilingual Support (French & English) Efficient resolution of issues with a focus on customer retention Let’s connect and discuss how I can elevate your customer service and improve your Shopify store’s experience!