Hire the Best Sales Representatives
in Tunisia

With 8 years in customer service and 4 years of full-time freelancing on long-term projects, I am meticulous and detail-oriented, especially with communication in EN/FR/AR. I am currently available for: Customer service & support (EN/FR/AR) Email prospecting & cold calling Mystery shopping & CX evaluation Lead generation & follow-up LinkedIn management & bilingual communication I have worked extensively in long-term projects that require precision, follow-through, and professionalism. Whether it's email prospecting, cold calling, customer care, or bilingual communication, I deliver consistent, high-quality results.

🏅🏆TOP RATED PLUS 🏆🏅 It's great to see your interest in my profile! 😉 If you're looking for a reliable French-speaking Virtual Assistant or a Sales & Administrative Coordinator, you've come to the right place! With several years of experience in commercial and administrative coordination, I help businesses streamline their daily operations, improve customer satisfaction, and ensure smooth communication between clients, suppliers, and internal teams. I am highly organized, detail-oriented, proactive, and committed to delivering quality work. My experience includes: Sales & Administrative Coordination: coordinating the sales team, managing orders from purchase to delivery, payment follow-up, invoicing, administrative support, and ensuring efficient communication across departments. 📊 Customer Support & Dispute Resolution: handling customer inquiries (SAV), resolving disputes, processing claims, and providing professional after-sales support to maintain customer satisfaction. 🤝 Shopify Management: managing orders, customer accounts, invoicing, refunds, product updates, and day-to-day back-office operations. 🛒 Logistics & Transport Coordination: organizing shipments, preparing shipping documents, coordinating with carriers, monitoring deliveries, and solving transport-related issues. 🚚 Accounts Receivable Follow-up: monitoring outstanding payments, sending payment reminders, and maintaining accurate customer account records. 💰 Core skills: Sales & administrative coordination Order processing and fulfillment Shopify administration Customer service (French) Dispute and claims management Logistics and transportation coordination Invoice processing and payment follow-up Strong attention to detail Team coordination and communication MS Office, Google Workspace, Shopify, Slack, Canva, Notion, Zoho and other collaborative tools I pay close attention to detail and believe that organization, responsiveness, and clear communication are essential to delivering outstanding service. I enjoy working with dynamic teams where collaboration, trust, and professionalism are valued, and I always strive to contribute positively to the success of every project. 🌟 Before you leave, don't forget to click the green "Invite to Job" button! I'd be delighted to discuss how I can support your business. Best regards, ---------------------------------- 😊Si vous êtes à la recherche d'une assistante virtuelle francophone ou d'une coordinatrice commerciale et administrative, vous êtes au bon endroit ! 💻 Forte de plusieurs années d'expérience en coordination commerciale et administrative, j'accompagne les entreprises dans la gestion de leurs opérations quotidiennes avec rigueur, réactivité et professionnalisme. Mes principales compétences incluent : Coordination et gestion de l'équipe commerciale. Gestion et suivi des commandes de A à Z. Maîtrise de Shopify (gestion des commandes, des clients et du back-office). Service client et gestion des réclamations (SAV). Traitement et résolution des litiges. Suivi des impayés et relance des clients. Coordination logistique et organisation des transports. Facturation, suivi administratif et relation avec les différents partenaires. Gestion des priorités et optimisation des processus administratifs. J'accorde une attention particulière aux détails et veille à ce que chaque dossier soit traité avec précision et efficacité. Organisée, autonome et orientée solutions, je m'investis pleinement pour assurer un suivi rigoureux, fluidifier les échanges entre les différents interlocuteurs et contribuer au bon fonctionnement de votre activité. J'apprécie particulièrement collaborer avec des équipes qui privilégient la confiance, la transparence et une communication fluide, où les initiatives sont encouragées et les contributions valorisées. 🌟 N'hésitez pas à cliquer sur le bouton « Inviter à un emploi » pour échanger sur vos besoins. Je serai ravie de mettre mes compétences au service de votre entreprise. Cordialement,

**Hey there! ✋🏻✍🏻** I’m Nawres Gammoudi, an expert in *sales*, *telemarketing*, and *virtual assistance* with over 5 years of hands-on experience in inbound and outbound call handling. I specialize in *hardcore telesales*, lead generation, and appointment setting across both virtual and physical call centers. My background includes working in diverse sectors such as *cosmetics & beauty*, *medical tourism* in Istanbul, Turkey, and more recently, *real estate sales and appointment setting* for a Canada-based agency. In this role, I handled CRM updates, booked qualified appointments between brokers and clients, and ensured high-quality follow-up for conversions. I speak *English*, *French*, and *Arabic* at a professional level and hold a *Bachelor’s degree in Business Computing*, with a focus on e-Business and communication languages. Over the years, I’ve developed strong interpersonal skills and persuasive communication tactics that allow me to identify prospects’ needs quickly and offer tailored solutions that lead to results. ✅ *Past Roles & Strengths*: ✔ Senior Sales Development Officer – Natural Group of Clinics, Istanbul ✔ Real Estate Appointment Setter – Canada-based agency (Upwork) ✔ Specialized in cold calling, telesales, CRM, and virtual assistance ✔ Fluent in English, French & Arabic ✔ Skilled in email marketing, chat support, and lead qualification ✔ Committed to delivering excellent customer service and consistent conversions

Hello everyone! I am a native French speaker with multiple skills as a very experienced customer service representative with a background in management economics... In fact I have MORE THAN 10 YEARS OF WORK EXPERIENCE and I can perform the following tasks for you : - Provide an excellent customer service experience to your clients/customers.- Contact prospects by phone call / SMS (in French FR, French CA or Arabic).- Receive calls from prospects, respond to their requests (questions, information, complaints) and provide an excellent customer service experience...- Provide meaningful training in remote telemarketing (FR/AR) - Develop targeted sales scripts (service/product) for call centers - A perfect translation (EN/FR, AR/FR, FR/AR) - Professional writing/transcription/Proofreading in French and Arabic - An excellent voiceover in French and Arabic - Data entry, Word PDF word processing; Project study ... Why choose me? : - Excellent communication and relational ease. - Available full-time - Professional work - I am an enthusiastic, reliable and goal-oriented person, who cares a lot about the quality of my work and always respects delivery deadlines, I always achieve the objectives entrusted to me.

I have more than 5 years experience as a customer service representative. I have a strong communication skills. I enjoy working in a team environment, and I get along well with people. I know my way around an office and I'm very organized with good time management, I'm a quick learner and problem solver which allow me to address customers complaints or issues in a professional and assist them in comming to a solution. I have been complimented by past supervisors for my grace under pressure and the way in which I can satisfy even the most unhappy customers. I'm a native French and Arabic speaker, fluent in English. My experience served me to be expert in Data Entry, Email Handling, Phone calls and Chatting, Internet searching and Social Media Handling. I'm searching for better growth, opportunities and a challenging environnement where I can use my talent and professionals knowledge, as well as to contribute education and skills in a growing and dynamic organization. I'm familiar with Microsoft office (Excel, Word, Powerpoint) , Google ( Docs, Sheets, Slides), E-commerce, Sales force, Zendesk, Desk.com, Live agent, Shopify, Zimbra , Smart sheet, Facebook messenger, Youtube, teamviewer, CRM tools and drpbox for Data Entry. Words I live By: “The great thing in this world is not so much where you stand, as in what direction you are moving.” —Oliver Wendell Holmes

Passion for delivering exceptional customer service Over 8 years’ experience providing consumers with a remarkable service experience that drives loyalty and referral business while increasing revenue growth within diverse industries. Excellent interpersonal skills with ability to communicate effectively with diverse cultures, coworkers and management. Demonstrate ability to meet organizational goals and exceed customer expectations by while handling multiple tasks efficiently within fast-paced environments. Genuine passion for helping others, and a career history that demonstrates unwavering integrity and teamwork. Computer proficiency: Internet savvy, PC and Mac OS, MS Access, Excel, Word, QuickBooks, Outlook, e-commerce, CRM tools, and web-based applications. Type 38 wpm. Ability to learn and master new software quickly