Hire the Best Customer Service Representatives in Tunis, TN

OBJECTIVE Seeking an opportunity to contribute my experience in Dispute management , customer support and web research as a freelance professional.

With 5+ years of experience in customer service and training in software testing, I bring a unique blend of technical expertise and user-focused problem-solving. My goal is to help businesses deliver high-quality products and exceptional customer experiences. 🔹 Quality Assurance & Testing Skilled in manual & automated testing (Selenium, Playwright, Robot Framework, Postman, SoapUI, Karate). Experience in bug tracking, test case execution, API testing, and Agile methodologies (JIRA, TestRail, Azure DevOps). Passionate about ensuring software quality, usability, and smooth user interactions. 🔹 Customer Care & Support 5+ years in customer service, technical support, and issue resolution across various industries. Strong expertise in handling inquiries, troubleshooting issues, and improving customer satisfaction. Fluent in Arabic, French (C1), and English (B2)—ensuring seamless global communication. 🔹 Why Work With Me? I combine technical accuracy with a customer-first mindset, ensuring both product functionality and user satisfaction. I have a keen eye for detail, strong communication skills, and a proactive problem-solving approach. Whether it’s QA testing, customer support, or a mix of both, I am committed to delivering exceptional results. Let’s collaborate to improve your product’s performance, reliability, and customer experience! 🚀

I’m a customer service professional with solid experience helping people through phone calls, emails, and live chats. I love making sure customers feel supported and valued, no matter the issue or platform. Here’s how I can help: ✔ I respond quickly and accurately to all kinds of customer questions ✔ I handle complaints and concerns with empathy and a problem-solving mindset ✔ I offer support across different channels, making sure no customer is left hanging I care about building strong relationships and creating smooth, positive experiences for both clients and their customers. If you're looking for someone who brings both heart and skill to the table, I’d be happy to connect. I’m open to new projects and ready to jump in!

AI Operations & Creative Systems Specialist | Project Coordination, Audio Production, Technical Support & Innovation Systems I’m a multidisciplinary operations and creative systems specialist with 10+ years of experience working across technical support, project coordination, AI-driven operational systems, music production, and research-based creative development. My background combines technical infrastructure, operational organization, audio engineering, and creative problem-solving within international remote environments requiring precision, adaptability, and high-level communication. I have supported global operations and player support environments for major companies including Rockstar Games, Epic Games, TELUS International, PTW, Amazon, and Side, handling technical troubleshooting, escalation management, workflow coordination, customer operations, and community support using enterprise systems such as Zendesk, CRM platforms, reporting tools, and remote collaboration environments. Alongside my operational and technical experience, I work professionally in music production and immersive audio engineering, specializing in: • Cinematic music composition • Ambient and meditation audio • AI-assisted music workflows • Audio restoration and mastering • Vocal processing and sound design • Hybrid orchestral and electronic production • Functional audio environments I also founded NeoHaven AI Urban Labs Inc., an innovation-focused company developing AI-assisted operational ecosystems combining renewable energy systems, sustainable infrastructure, environmental intelligence, automation, and adaptive management technologies. Through NeoHaven and my independent consulting work, I’ve developed experience in: • Operations coordination • AI-supported workflow systems • Renewable energy project concepts • Team and stakeholder coordination • Reporting structures and documentation • Executive support and systems thinking • Research and innovation strategy • Digital infrastructure organization Additionally, I am the author of the book The Inherited Codex: The Relic Reader and the Philosophy of the Fool, a research-driven work exploring ancient manuscripts, mythology, symbolism, and cultural history through interdisciplinary analysis. My multidisciplinary experience allows me to contribute across technical, operational, and creative projects where structured execution and innovative thinking are equally important. Core Areas of Expertise: • Project Coordination & Operations Support • Technical & Customer Support Systems • AI-Assisted Workflow Development • Music Production & Audio Engineering • Creative Systems & Digital Organization • Research & Analytical Projects • Remote Team Collaboration • Process Optimization & Reporting • Client Communication & Stakeholder Coordination I value professionalism, clarity, adaptability, and long-term collaboration. If you are looking for someone who can bridge technical systems, operational structure, and creative execution while maintaining strong communication and reliable delivery, I’d be glad to collaborate on your project.

Hello, I specialize in providing exceptional customer support for e-commerce brands using Shopify. My goal is to ensure client satisfaction by offering fast, personalized, and professional assistance, whether it's through email, live chat, or phone. What I offer: Customer Support Management (orders, returns, and inquiries) Shopify Support Optimization to enhance the client experience Bilingual Support (French & English) Efficient resolution of issues with a focus on customer retention Let’s connect and discuss how I can elevate your customer service and improve your Shopify store’s experience!

If you need someone who can turn research into ad ideas, scripts, and launch-ready creatives, I can help. I work with e-commerce and DTC brands as a Creative Strategist, supporting the full creative process from research to execution. That includes studying the market, identifying strong angles, writing ad scripts, briefing creators and editors, managing revisions, asking for reviews and updates, and helping get ads launched properly. My role goes beyond content coordination. I help brands figure out what to say, how to say it, and how to move a creative idea through production until it is ready to launch. I also create AI systems and workflows that reduce repetitive tasks, save time, and improve the speed of execution. I’m always looking for ways to simplify operations, reduce manual work, and make the creative process more efficient without losing quality. Here’s what I can support you with: • Market research and competitor research • Creative research for angles, hooks, and concepts • Scriptwriting for UGC ads, statics, and video creatives • Writing briefs for creators and editors • Managing editors and following up on revisions • Reviewing deliverables and requesting updates when needed • Organizing creative workflows and production tracking • Coordinating assets, links, and folders across internal systems • Launch support for Meta ads and creative testing • Creating AI workflows to save time and improve operations • Helping brands produce stronger, more strategic ad creatives I’m especially strong in fast-moving e-commerce environments where a brand needs someone who can think strategically, execute consistently, and keep production moving. I care about clarity, structure, and strong creative direction. My goal is to help your team move faster, produce better creatives, and make sure strong ideas do not get lost in messy execution. If you’re looking for a Creative Strategist who can handle research, scripts, creative direction, editor management, AI workflow improvement, and launch support, I’d be happy to discuss your brand.