My passion lies in turning your repetitive and difficult processes into quick and easy automations, so you can focus on what truly matters to your business.
I'm an expert in everything Zendesk (including all the back-end set up/reporting, as well as their new AI tools), Zapier, Google Sheets, Google Forms, Typeform & Wufoo. I can easily help you tie any of these platforms together (plus lots of others) using Zapier, meaning you save hundreds of hours of time by speeding up time-consuming tasks. I am experienced in building custom CRMs based on virtually any web-based software.
I gained by skills and experience in my three years building Deliveroo's Rider Support function from Day Zero, as their first man on the job, and finished three years later as the Head of Operations Support for the UK&IE business.
This experience gives me the unique edge on Upwork in that I've both designed and built complex automations, CRMs and workflows, and I've managed entire customer service departments of over 100 staff who were using these tools. As I would frequently fly out to our call centres in the Philippines, I also have real on the ground experience of which processes make teams tick and which will fail at the first hurdle! Additionally, I'm well accustomed to training others in these fields, meaning you'll have no trouble understand what, if anything, you'll need to do moving forward after your work is completed.
I'm now consulting full time, and am keen to use the mountain of knowledge I learned during that time to help you with your next project.
I always keep up to date with the latest trends and changes to the web services industry, and I make sure that any work I undertake is clearly understood by you before handing over a completed project, in order that you can move forward independently if you so wish.
--- Initial Set Up, setting up AI (artificial intelligence) to help you summarise tickets and generate responses, Help Centre (Guide/Knowledge Base) design and customisation, SLAs, Business Rules, Groups, Users (including bulk-management & permissions), Triggers, Automations, Views, Custom Forms & Fields, Tags, Macros, Multi-Lingual Support, Custom Reporting (Explore), FAQs, CSAT and more!
--- I will help your web services link seamlessly with each other, effectively creating automated, or semi-automated process to replace manual tasks. Google Suite, Zendesk, Slack, Mailchimp, Twitter, Trello, Facebook, Instagram, Dropbox, OneDrive, Wordpress, Shopify etc. I can link any web apps or build you your own custom CRM, saving you thousands.
--- Automation, Advanced Formulas, Design, Conditional Formatting, Filters, Pivot Tables, Form Integration & Processing, Macros, Charts, Add-Ons, Protected & Named Ranges
I'm available to work individually to a set brief, or dynamically as part of a team of contributors. There is no task too small, nor a project too big.
Please get in touch, let me know your KPIs or goals and we'll discuss how I can help you reach them!
I keep a clear and concise "change log" for every job I undertake, in which I detail every edit or adjustment I make, in order that you have total transparency and can query any part of my work. This will be shared with you from the start and you can check it as often or as rarely as you like!