Hire the Best Customer Support Freelancers
in Austria

I help brands, gaming studios, startups and Web3 projects build communities that people actually want to be part of. Community management is more than answering messages or enforcing rules. It's about creating an environment where people feel welcome, conversations stay active and members become genuine advocates for your brand. As Community Manager & Discord Administrator for Wilder World (now Cypher Inc.), I helped manage a community of 30,000+ members. My responsibilities included moderating discussions, onboarding new members, organizing community events, supporting and supervising moderators, enforcing community guidelines, resolving conflicts and maintaining a positive, engaging environment across multiple platforms. Beyond moderation, I create content that keeps communities engaged. I develop social media content, plan engagement campaigns, organize events and giveaways, identify trends and help brands communicate in a way that feels authentic—not corporate. Having spent years working in gaming, Web3 and crypto communities, I understand how these audiences think, communicate and engage. I genuinely enjoy being part of online communities and building meaningful relationships between users and the brands they support. Services • Discord Community Management • Discord Administration & Server Management • Community Moderation & Trust & Safety • Social Media Management (X, Discord, Telegram, Reddit & more) • Content Creation & Content Planning • Community Engagement & Growth Strategies • Event Planning, Giveaways & Community Activities • Moderator Team Leadership & Coordination • User Onboarding & Community Retention • Customer & Community Support • Community Guidelines & Policy Enforcement Why clients enjoy working with me ✔ Experienced managing communities with tens of thousands of members ✔ Calm, professional and empathetic communicator ✔ Self-driven and proactive—I solve problems before they become problems ✔ Fast learner who quickly adapts to new tools, workflows and products ✔ Passionate about gaming, technology, AI and online communities I believe successful communities aren't built through constant promotion. They're built through trust, consistency and genuine human interaction. My philosophy is simple: An active community is a happy community. If you're looking for someone who will represent your brand professionally, keep your community engaged and help it grow every single day, I'd love to work with you.

Helping businesses improve customer onboarding, CRM adoption, documentation, and customer experience. I am a Customer Success and CRM specialist with experience supporting clients, developing documentation, creating training materials, and contributing to HubSpot onboarding and implementation initiatives. Over the past several years, I have worked with international clients in customer support, CRM administration, project coordination, documentation, and training development. My background combines strong communication skills with a practical understanding of customer journeys, onboarding processes, and knowledge management. Highlights • Top-Rated Freelancer • 24 total contracts • 3,000+ Hours Worked • Authored SOPs, onboarding documentation, and 100+ knowledge base articles supporting CRM adoption and client onboarding. • Created client-facing content, training resources, social media content and marketing support materials • Supported customer-facing operations across SaaS, CRM, customer support, onboarding, and training environments. • Experience with HubSpot, Salesforce, Notion, Supered, Metricool, Google Workspace, and Microsoft Office Areas where I can help: • HubSpot Support & CRM Administration • SOP & Process Documentation • Knowledge Base & Help Center Creation • Client Onboarding Materials • Training Development (Supered, documentation, guides) • Customer Success Support • Customer Support Operations • Project Coordination • Research & Administrative Support Additional experience includes candidate sourcing, recruitment support, and interview coordination for remote teams. I enjoy turning complex information into clear documentation, helping teams stay organised, and supporting positive customer experiences. If you're looking for someone reliable, detail-oriented, and comfortable working across customer success, CRM systems, documentation, and onboarding, I'd be happy to discuss your project. Thank you for checking my profile.

Looking for a reliable partner to handle your data and administrative tasks efficiently? As a Top Rated Freelancer with 5.0★ rating, I help businesses save time and grow through accurate data management and bilingual support (German/English). With over 3 years of experience, I deliver fast, confidential, and high-quality results. Whether you need lead generation, CRM management, or virtual assistance, I ensure your projects run smoothly so you can focus on the big picture. 🔹 Core Services: ✅ Data Entry & Management: Excel, Google Sheets, CMS, CRM (HubSpot, Airtable, Zoho) ✅ Lead Generation: Web Research, Email Collection, LinkedIn & Business Mining ✅ Virtual Assistance: Email Management, Calendar, File Organization, Task Tracking ✅ E-Commerce Support: Product Listings (Shopify, Etsy, WooCommerce, Amazon) ✅ Content & Formatting: PDF Conversion, Data Cleaning, WordPress Content Entry 🔧 Tools & Skills: • Office: Microsoft Excel, Google Workspace, Adobe Acrobat • Project Management: Trello, Notion, Asana, Slack • Typing Speed: 65+ WPM with high accuracy • Languages: German (Native), English (C1 Fluent) I am available all day to provide dedicated support. Let’s discuss how I can help streamline your operations. Regards, Manuel

Job Description Position: Customer Support, Marketing, Social Media, and Administrative Assistant Summary: Experienced and versatile professional with a background in customer support, marketing, social media management, and general administrative duties. Responsible for delivering exceptional customer service, developing effective marketing strategies, managing social media channels, and providing efficient administrative support. Key Responsibilities: Customer Support: Respond to customer inquiries via phone, email, and social media. Handle customer complaints and provide solutions to enhance customer satisfaction. Maintain customer relationships and manage customer records. Marketing: Develop and implement marketing campaigns to increase brand awareness. Analyze market trends and competitive activities. Create marketing materials such as brochures and newsletters. Social Media Management: Manage company profiles on various social media platforms. Create and publish engaging content. Monitor and analyze social media performance. Administrative Tasks: Organize meetings, appointments, and events. Manage office supplies and general office tasks. Assist in preparing documents and reports. Qualifications and Skills: Excellent communication and organizational skills. Ability to multitask and prioritize effectively. Experience with CRM systems and marketing tools. Proficient in social media management. Strong customer orientation and problem-solving skills. Self-motivated and proactive work ethic. Education and Experience: Completed education or degree in Marketing, Communication, Business Administration, or a related field. Several years of professional experience in the mentioned areas.

Hi, I’m Semi, a 1994-born Austrian freelancer and native German speaker passionate about UGC , translation ( DE-AT, DE ↔ EN, German ↔ English), content creation, and customer support. As an engineer with a creative edge and a love for collaboration, I empower small businesses and entrepreneurs with engaging videos, authentic content, and seamless communication. Whether you need captivating TikTok/Instagram Reels, precise translations, or exceptional customer support, I deliver results that exceed expectations, short-term or long-term. Why Work With Me? UGC & Video Content Creation: I craft authentic, high-energy user-generated content, including product reviews, lifestyle videos, and promotional clips, optimized for platforms like YouTube, TikTok, and Instagram. I produce visually appealing content that resonates with audiences using my GoPro and professional-grade phone. Check my YouTube channel (@Semilarious) to see my face, voice, and style in action! Translation (German ↔ English): As a native Austrian/German and fluent English speaker, I provide accurate, culturally nuanced translations for industries like cryptocurrencies, stocks, electronics/IT, fitness, and more. I bridge language gaps, ensuring your message reaches global audiences with clarity and impact. Content Creation: From blog posts and social media captions to scripts for voice-overs and AI-animated videos, I create engaging, SEO-friendly content in German and English that drives engagement and conversions. Customer Support: I offer friendly, professional support to enhance your customer experience, handling inquiries, troubleshooting, and building trust with your audience. Small Business Ally: I’m dedicated to helping small businesses shine with tailored video content, social media strategies, or operational support to stand out in competitive markets. My Approach Born and raised in Austria, I combine my engineering background with a global perspective from world travels to bring technical expertise, creativity, and adaptability to every project. I’m an open-minded team player who thrives on working with people and is always eager to learn new skills or tools to meet your needs. My flexible schedule ensures I’m available across time zones, delivering high-quality work on time, every time. Fun Facts About Me My YouTube channel (@Semilarious) showcases my content creation skills and personality. My Austrian roots and engineering mindset fuel my precision and problem-solving. I’m committed to Upwork, building lasting client relationships for the long haul. Let’s unlock a world of possibilities together! Whether it’s a one-off video, ongoing translations, or a comprehensive content strategy, I’m ready to bring your vision to life. Message me today, and let’s create something extraordinary!

✅ Rising Talent 🎨 High End AI Image Creator & Creative Strategist 
 🎯 Specialist in Premium Product Imagery and Short Video Ads 
 ⚡ Fast Turnaround. Studio Quality. Built to Convert. 
 🔬 3+ Years in Ecommerce, Meta Ads and AI Driven Creative Production 
 📚 Trained in Consumer Psychology and Copywriting Frameworks 
 ⌚ Available across European hours, flexible for US clients
 🔵 What I do:
 I create high end AI generated imagery and short video ads for almost any product category. Fashion, jewelry, beauty, tech, home, supplements, accessories, premium consumer goods. If it can be photographed, I can generate it with the kind of cinematic detail that makes people stop scrolling and start clicking. My focus is not generic AI output. My focus is imagery that looks intentional, branded, and indistinguishable from a real studio shoot. I work with reference images, brand guidelines and creative briefs to deliver visuals that match your exact vision.
 🔵 What separates my work from the average AI freelancer:
 Most freelancers know one or two tools. I work across the entire frontier of AI image and video generation. I know which model produces the best result for which use case. That alone saves you hours of trial and error and gives you output that actually performs.
 I also studied consumer psychology deeply through years of reading and ecommerce practice. Every visual I create is built around proven principles: pattern interrupts, attention hierarchy, emotional triggers, and the buyer's stage of awareness. This is what turns a pretty image into a sales tool.
 🔵 What I can deliver:
 ✅ High end AI product photography (any niche, any style) 
 ✅ Fashion and jewelry imagery with AI models 
 ✅ Lifestyle imagery and on location product shots 
 ✅ UGC style image creatives that feel authentic, not artificial 
 ✅ Short AI generated video ads and product clips 
 ✅ Pattern interrupt and scroll stopping ad creatives 
 ✅ Image variations and batch production for Meta Ads testing 
 ✅ Background swaps, object integration, scene composition 
 ✅ Brand consistent visual systems across multiple assets 
 ✅ Image upscaling, retouching and final polish
 🔵 The AI stack I use professionally:
 🔴 Image Generation: Nano Banana Pro, Nano Banana 2, FLUX 2, Seedream 5, Midjourney, Grok Imagine, GPT Image 2, Higgsfield Soul 2.0 and more.

 🔴 Video Generation: Seedance 2.0, Runway, Kling, and more.

 🔴 Editing and Finishing: Canva, Capcut 

 🔴 Productivity: MS Office, Google Workspace, Google Drive

 🔴 Strategy and Copy: Claude AI, ChatGPT, custom prompt frameworks I built from 3+ years of testing 🔵 My background:
 I run my own Shopify ecommerce store. Every euro I spent on Meta and Instagram ads came out of my own pocket. I learned what works by losing money first, then making it back. That means when I design imagery for you, it is not based on theory. It is based on what I have personally seen drive clicks, conversions and ROAS.
 I also work with a specialized Meta Advertising agency, which keeps me sharp on what is winning in the feed right now. Trends in AI imagery shift every two weeks. I track them so you do not have to.
 🔵 How I work:
 I am honest about timelines. I deliver fast without cutting corners. I take direction seriously and respect brand guidelines strictly. When I see a creative opportunity worth flagging, I bring it to you with reasoning, not opinion. I am new to Upwork as a freelancer, which works in your favor. You get top tier work without paying enterprise rates, and I deliver with the kind of attention to detail that comes from someone actively building a reputation.
 🔵 Who I work best with:
 ✅ DTC and ecommerce brands scaling on Meta and TikTok 
 ✅ Founders who want studio quality imagery without studio costs 
 ✅ Agencies that need a reliable AI creative partner 
 ✅ Brands testing new visual angles at high volume
 🔵 What I do not do:
 I do not run paid ad budgets or buy media. I focus on creative production. If you need media buying, I can introduce you to a trusted partner I work with closely. Send me your product, your brief, or just an idea. I will tell you exactly how I would bring it to life. If your project is not a fit, I will tell you that too.
 Looking forward to building something exceptional together.
 Best Regards, Jay (Josef)