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Hi! I’m Haris Draganovic — your reliable helping hand for anything you need done, done well, and done on time. I bring over 9 years of real-world experience in logistics, customer service, luxury retail, and hospitality, CRM. I know how to keep things organized, solve problems quickly, and make sure clients are happy — every time. ✅ Need help managing tasks you don’t have time for? ✅ Want a trustworthy virtual assistant who communicates clearly and works independently? ✅ Looking for someone who can coordinate deliveries, handle data entry, or support your team behind the scenes? I’m here for you! I’m friendly, hardworking, and speak multiple languages — English, German, Italian, Bosnian, Croatian, and Serbian — so I can help you reach more clients and handle tasks smoothly. I may be new to Upwork, but I’m not new to delivering excellent work. My goal is to build strong, long-term partnerships with clients who need someone they can rely on. 💪 Let’s talk about how I can make your day easier — send me a message and let’s get started!

SENIOR CUSTOMER SERVICE REPRESENTATIVE I can handle high-volume calls, attention to detail, integrity, active listening skills, and solve customer complaints in a timely and professional manner. ✅ I have been in the sales & service customer care and tech support industry for 4 years. ✅ Taking inbound, and outbound calls, and emails. ✅ All accounts I handled are based in the U.S. and Canada ✅ Handled telecommunication account (AT&T) as a customer care representative and as a Sales Representative. Handled Cricut Craft cutting machines that work with design apps as tech support ✅ I have a strong ability to multi-task and manage time effectively. ⭐⭐⭐⭐⭐ Knowledgeable using Clarify CRM - Salesforce, Zendesk Tech Support guide the customers through Zoom to fix any glitches on the computer windows or Mac iPhone android using share screen through Zoom and guiding them to fix the issues and that was part of my work with Cricut in the us I Respond promptly to customer inquiries Address and resolve complaints, ensuring customer satisfaction and loyalty. Become knowledgeable about our products and services. Handle order refunds, replacements, and other requests within company policies I made two sponsored ads on Facebook & Instagram using the Meta business platform and I have some knowledge about social media marketing i can use all social media platforms in a professional way I can read and write and speak English and Arabic well I have been dealing with American and Canadian customers for 4 years I have strict attention to detail and processes I love to handle queries with strict attention in a timely and professional manner and detail all the processes on the notes of the customer's account 100% organized I'm the ideal candidate you are looking for in this job I'm willing to learn and grow fast OBJECTIVE To contribute to team success through hard work, attention to detail, and excellent organizational skills. Highly skilled in client relations. Motivated to teach and learn, grow, and excel.

I work as an Executive Partner to founders, CEOs, and business owners who need someone they can trust to keep the business moving forward. When engaged in my profession, I approach my work as if the company were my own. My motivation stems not from obligation, but from a genuine desire to make a meaningful impact and contribute to the company's growth and success. I take ownership of my responsibilities and care deeply about results. I do not believe in simply completing tasks. I focus on solving problems, improving processes, and helping the business move forward. One of the principles I follow is working with only one client at a time. Even when a role is part-time, I do not divide my attention across multiple clients. This allows me to stay highly responsive, fully aligned with the business, and available when needed. I understand that leadership schedules are rarely predictable. Some days require minimal support. Other days require immediate action, late-night calls, urgent meetings, or extended hours. I am comfortable operating in that environment and have spent years supporting executives across different time zones and demanding schedules. Whether a meeting happens in the middle of the day or the middle of the night, I adapt to what the business requires. With more than 6 years of experience, I have supported business owners, founders, and executives across sales, operations, recruitment, customer service, business development, and project coordination. I thrive in fast-paced environments where initiative, accountability, and execution matter. My expertise includes: • Executive Support & Operations Management • Calendar, Inbox & Communication Management • Recruitment for Executive, Technical & Specialist Roles • Project & Task Management • Sales & Business Development Support • Lead Generation, Appointment Setting & Qualification • Customer Retention & Relationship Management • Process Improvement & Workflow Optimization • Vendor, Client & Stakeholder Coordination • Research & Strategic Support What you can expect from me: • High level of ownership and accountability • Proactive communication • Strong attention to detail • Flexible availability • Independent problem-solving • Fast execution • Professional discretion and confidentiality • Focus on outcomes, not activity • Ability to anticipate needs before they become problems Tools & Platforms CRM & Sales: Salesforce, HubSpot, GoHighLevel, Monday. com, Podio, etc. Communication: JustCall, RingCentral, Zoiper, ReadyMode, Chasedata, Slack, etc. Productivity & Collaboration: Google Workspace, Microsoft Office, Notion, Zendesk, Outlook Throughout my career, I have worked across B2B and B2C sales, real estate investment, business financing, telecommunications, customer service, and wellness industries. This diverse background allows me to adapt quickly, communicate effectively with different stakeholders, and contribute beyond traditional executive assistant responsibilities. If you're looking for someone who will take ownership, protect your time, keep priorities moving, and genuinely care about the success of your business, I would love to discuss how I can support you. RuelynRauch

I am a highly proactive and detail-oriented Virtual Assistant with extensive experience in customer service, property management, Airbnb co-hosting, and property sourcing. My expertise also includes supporting clients with a wide range of essential tasks such as administrative assistance, online research, social media management, quality assurance, customer support, content writing, and translation. I am known for my excellent organizational and time management skills, combined with clear and effective communication. I am proficient in a broad variety of digital tools and platforms, including the full Microsoft Office Suite, social media management tools, and other online applications. I also have a strong ability to learn new systems quickly and to work efficiently under pressure, whether independently or as part of a team. Consistent communication and transparency are very important to me, and I am committed to keeping you updated every step of the way. Let’s connect—I look forward to helping you achieve your goals!

Hello, my name is Selin! I have been working as a virtual assistant since 2020, providing high-quality support in both German and English. I am highly skilled in task management, organization, and communication, ensuring seamless collaboration with my clients. I have experience with a variety of applications, including ClickUp, Asana, Bitrix24, GoHighLevel, Wix, FreshBooks, Slack, and Google Workspace, among others. My attention to detail and strong communication skills are my greatest strengths, allowing me to efficiently handle tasks and maintain clarity with clients. If you’re looking for a reliable virtual assistant, feel free to send me a job invitation—I’d love to discuss how I can support your needs!

### Microsoft Excel & Power Automate Training Learn practical, job-ready skills through personalized 1:1 coaching sessions. #### Microsoft Excel **Excel Fundamentals** – €30/hour * Navigation and formulas * Data formatting * Charts and reporting * Tables and basic analysis **Excel Advanced** – €50/hour * Power Query * Pivot Tables & Dashboards * Advanced formulas * Automation and Macros (VBA) #### Microsoft Power Automate **Power Automate Fundamentals** – €50/hour * Introduction to workflow automation * Creating cloud flows * Automating emails and approvals * Connecting Microsoft 365 applications **Power Automate Advanced** – €70/hour * Complex workflow design * Approval processes and business automation * Integration with Excel, SharePoint, Outlook, and Teams * Error handling and optimization #### What You Receive ✓ Personalized 1:1 training ✓ Hands-on exercises using real business scenarios ✓ Practical templates and examples ✓ Support tailored to your experience level Available online (German or English).