Hire the Best Customer Service Representatives
in Austria

Hi, I am a Certified Web Research analyst. I have proven experience as a web research/lead generation professional. I am eager to help your business to grow sales by researching the verified data. I have worked for clients across the globe in my previous organizations and as a freelancer. I understand the target audience and accurately research the leads through sales navigator, apollo.io, directories, keyword search and finding verified contact details. I have Business fluency in English and B2 level in German language. My Focus always stays on "quality of work" and keeping a close eye on the target and time frame given. I have received several Certifications for my excellent performance during my tenure with companies like Datamatics, Tech Mahindra, and Personiv. I understand the importance of the client's requirements and providing the correct data to avoid wastage of time and effort. I have proudly achieved a 100% job success score in more than 35 jobs in Upwork. My strengths are target-oriented, smart work, focus, and professionalism. I am easily approachable, trustworthy and stay in touch with my clients, and meet the requirements throughout the project duration. I am looking to work long-term and permanently but very open to short-term jobs as well as a freelancer. No commission based jobs please. If you have a budget, I am more than happy to grow your business. I look forward to be a part of your journey.

I work as an Executive Partner to founders, CEOs, and business owners who need someone they can trust to keep the business moving forward. When engaged in my profession, I approach my work as if the company were my own. My motivation stems not from obligation, but from a genuine desire to make a meaningful impact and contribute to the company's growth and success. I take ownership of my responsibilities and care deeply about results. I do not believe in simply completing tasks. I focus on solving problems, improving processes, and helping the business move forward. One of the principles I follow is working with only one client at a time. Even when a role is part-time, I do not divide my attention across multiple clients. This allows me to stay highly responsive, fully aligned with the business, and available when needed. I understand that leadership schedules are rarely predictable. Some days require minimal support. Other days require immediate action, late-night calls, urgent meetings, or extended hours. I am comfortable operating in that environment and have spent years supporting executives across different time zones and demanding schedules. Whether a meeting happens in the middle of the day or the middle of the night, I adapt to what the business requires. With more than 6 years of experience, I have supported business owners, founders, and executives across sales, operations, recruitment, customer service, business development, and project coordination. I thrive in fast-paced environments where initiative, accountability, and execution matter. My expertise includes: • Executive Support & Operations Management • Calendar, Inbox & Communication Management • Recruitment for Executive, Technical & Specialist Roles • Project & Task Management • Sales & Business Development Support • Lead Generation, Appointment Setting & Qualification • Customer Retention & Relationship Management • Process Improvement & Workflow Optimization • Vendor, Client & Stakeholder Coordination • Research & Strategic Support What you can expect from me: • High level of ownership and accountability • Proactive communication • Strong attention to detail • Flexible availability • Independent problem-solving • Fast execution • Professional discretion and confidentiality • Focus on outcomes, not activity • Ability to anticipate needs before they become problems Tools & Platforms CRM & Sales: Salesforce, HubSpot, GoHighLevel, Monday. com, Podio, etc. Communication: JustCall, RingCentral, Zoiper, ReadyMode, Chasedata, Slack, etc. Productivity & Collaboration: Google Workspace, Microsoft Office, Notion, Zendesk, Outlook Throughout my career, I have worked across B2B and B2C sales, real estate investment, business financing, telecommunications, customer service, and wellness industries. This diverse background allows me to adapt quickly, communicate effectively with different stakeholders, and contribute beyond traditional executive assistant responsibilities. If you're looking for someone who will take ownership, protect your time, keep priorities moving, and genuinely care about the success of your business, I would love to discuss how I can support you. RuelynRauch

Senior Customer Support Specialist with 1,400+ hours on Upwork, specialising in EU-based e-commerce customer support via email and chat. I help brands to handle refunds, delivery issues and complex customer cases with clear communication and structured processes. What I can help you with: - Email & chat customer support (non-voice) - Handling customer inquiries, orders, refunds and complains - Working with CRM (Zendesk, Internal tools) - Internal coordination with operations and support teams - Multilingual support for customers Why clients work with me: - 1,400+ hours on Upwork - Experience with EU and international markets - Fluent English, German, Ukrainian and Russian - Clear communication, structure and reliability - I have experience working with US-based teams and can adjust my schedule to US time zones. I´m looking for a long-term or part-time cooperation (5-10 hours/week) where quality and consistency are a priority Kind regards, Iryna K.

SENIOR CUSTOMER SERVICE REPRESENTATIVE I can handle high-volume calls, attention to detail, integrity, active listening skills, and solve customer complaints in a timely and professional manner. ✅ I have been in the sales & service customer care and tech support industry for 4 years. ✅ Taking inbound, and outbound calls, and emails. ✅ All accounts I handled are based in the U.S. and Canada ✅ Handled telecommunication account (AT&T) as a customer care representative and as a Sales Representative. Handled Cricut Craft cutting machines that work with design apps as tech support ✅ I have a strong ability to multi-task and manage time effectively. ⭐⭐⭐⭐⭐ Knowledgeable using Clarify CRM - Salesforce, Zendesk Tech Support guide the customers through Zoom to fix any glitches on the computer windows or Mac iPhone android using share screen through Zoom and guiding them to fix the issues and that was part of my work with Cricut in the us I Respond promptly to customer inquiries Address and resolve complaints, ensuring customer satisfaction and loyalty. Become knowledgeable about our products and services. Handle order refunds, replacements, and other requests within company policies I made two sponsored ads on Facebook & Instagram using the Meta business platform and I have some knowledge about social media marketing i can use all social media platforms in a professional way I can read and write and speak English and Arabic well I have been dealing with American and Canadian customers for 4 years I have strict attention to detail and processes I love to handle queries with strict attention in a timely and professional manner and detail all the processes on the notes of the customer's account 100% organized I'm the ideal candidate you are looking for in this job I'm willing to learn and grow fast OBJECTIVE To contribute to team success through hard work, attention to detail, and excellent organizational skills. Highly skilled in client relations. Motivated to teach and learn, grow, and excel.

I am a content creator with experience in research and analysis. I love researching and creating helpful information for anyone and on any subject. If you you need someone to help with anything that includes mathematics, I am excited to work on it. I have a lot of experience with all Microsoft Office products and R I love to keep in touch with everyone I work with so you'll always be in the loop with my work

Hi! 👋🏼 I’m a Travel & Hospitality Virtual Assistant who specialises in service-quality checks, customer support, and operational assistance for Individuals, tourism industry , hospitality industries, and small business owners. My experience comes from hospitality and guest-facing work, so I’m comfortable evaluating real-world service quality , things like restaurant visits, customer experience reviews, response-time checks, and basic operational audits. I help businesses understand how their service feels from a customer’s perspective and provide clear, simple feedback they can act on. What I Can Help You With ✔ Entry-Level Operational Audits (Service-Focused) • Mystery-shopping–style restaurant or café visits • Customer service quality checks • Evaluating staff friendliness, speed, cleanliness, accuracy • Checking how well a business follows its own standards • Reviewing the customer journey from first contact to follow-up • Reporting issues or areas for improvement clearly and simply (No financial work , purely service/experience quality checks.) ✔ Travel & Hospitality Virtual Assistance • Get to know my clients preferences • Reservations and booking coordination (bookings.com, Expedia) • Flights and local transportation research/ bookings (skyscanner, Omio, Momondo, kayak, hertz, transfers, as well as private websites) • Itinerary and activity planning (trip advisor, Viator) • Researching restaurants, accommodations, and local experiences (yelp, trip advisor, bookings.com, Expedia, as well as private websites) • Communicating with guests or customers (email, websites, telephone) • Organising travel information and schedules (Google Sheets, Google Calendar, Klarna Trips, Notion) • Light admin support for tourism or hospitality businesses ✔ Customer Support & Guest Assistance • Chat, email, or inbox support • Handling inquiries in a friendly, professional tone • Helping guests feel supported and informed • Solving small issues quickly and clearly • Providing after-service follow-up and feedback collection Why Clients Like Working With Me ✨ Friendly, service-oriented, and easy to work with ✨ Great at observing details and giving honest, clear feedback ✨ Reliable, organised, and consistent ✨ Hospitality mindset , always thinking about the guest experience ✨ Able to adapt to different locations, cultures, and expectations If you need someone who understands the world of tourism and hospitality, can check service quality from a customer’s perspective, and can support you with travel or guest operations, I’d love to help.