Hire the Best Computer Repair Technicians
in Canada

Front-End: TS, JS, React, Tailwind Back-End: C#, C++, Java, ExpressJS, SQL, MongoDB, ElectronJS Dev-Tools: MicrosoftVS, VSCode, Unity/Unreal Engine, Nodejs, Git(Bash, Hub, etc.), Eclipse, Docker, Azure, AWS

Hi! Thank you for stopping by my profile. I'm dedicated to providing seamless technical support and customer service that ensures smooth, stress-free client experiences. Technical issues are addressed quickly and effectively, minimizing downtime and frustration. The focus is always on clear communication, practical solutions, and continuous improvement to meet evolving client needs while delivering exceptional service at every step. I have acquired associate-level expertise ✅Cloud computing, with knowledge of Microsoft 365 Apps Deployment. ✅Licensing and Billing: managed a user base of about 5,000 computer accounts and mailboxes. ✅Exchange Online; SharePoint Online; Microsoft Teams; OneDrive for Business. Key Competencies: ▶️ Multi-tasking and time management. ▶️ Identifying and resolving security vulnerabilities. ▶️ Conducting system performance analysis and optimization. ▶️ Performing maintenance and upgrades on existing systems. ▶️ Collaborating with other IT professionals to resolve complex issues. ▶️ 4me, Remedy, Freshdesk, Zendesk, OS, RT & Rhino ticketing systems. ▶️ Technical troubleshooting, diagnosing, and resolving hardware and software issues. ▶️ Documentation of steps in resolving technical issues for knowledge bases (KB). ▶️ Customer inquiries handling and resolution by communicating via emails, chats, and phone calls. ▶️ Hardware and software support: repairing, installing, and configuring local/ network printers and scanners. Contact me for a committed technical support and customer service specialist who will deliver exceptional support while guaranteeing customer satisfaction.

Bilingual IT Specialist (FR/EN) based in Quebec. I troubleshoot hardware and software issues, sanitize infected systems, build PCs and manage Google Workspace and Microsoft 365 environments for individuals and small businesses. Straightforward, responsive, jargon-free!

I am an IT and Network Support Specialist with a solid background in computer hardware, Windows systems, and network setup. I’m CompTIA A+ certified and currently working toward my Network+ (and soon Security+), building my path toward cybersecurity and network administration. Here’s what I can help you with: 🧩 Fixing computer and network issues — hardware, software, or connectivity problems 🌐 Setting up and managing networks — routers, switches, LAN/WAN configuration, WLAN 🧑‍💻 Providing remote tech support — for Windows, macOS, iOS, Android, printers, and basic servers 🔧 Keeping systems fast, stable, and secure 🔒 Improving basic security — updates, user access control, and network safety tips I love helping people solve tech problems and making their systems run smoothly. Whether you need someone to fix a tricky error, optimize your network, or provide ongoing support, I’ll work with patience, clear communication, and genuine care for your setup.

I provide clear, dependable remote IT and customer support for individuals and small businesses who need everyday technical issues resolved without confusion. My background is in Tier 1–2 technical support, SaaS onboarding, and general IT troubleshooting, with a strong focus on helping non-technical users get back up and running. I work best in live support environments where calm communication, accurate diagnosis, and follow-through matter. I am comfortable handling hardware, software, account access, and connectivity issues, and I document work clearly using ticketing systems such as ServiceNow. What I Help With: • General IT support (hardware and software issues.) • Login, account access, and password recovery (Microsoft, email, SaaS tools.) • Microsoft 365 support and everyday user issues. • Email setup, sync problems, and access issues. • Printer, Wi-Fi, and basic network troubleshooting. • SaaS onboarding and user guidance. • VoIP and softphone setup (Avaya Cloud Office experience.) • Clear step-by-step help for non-technical users. Experience Highlights: • Supported client onboarding and Avaya Cloud Office setups at Innovatia, guiding customers through phones, soft clients, and service configuration while improving response times and customer satisfaction. • Provided hands-on troubleshooting for laptops, printers, user accounts, and basic Active Directory tasks with Agriculture and Agri-Food Canada. • Delivered customer and technical support at Atelka, handling account issues, mentoring peers, and consistently working toward faster, more accurate resolutions. • Currently provide live, on-demand IT support through JustAnswer, helping customers resolve everyday technical problems by walking them through clear, practical steps. If you need reliable IT support, clear communication, and someone who follows through, I am a good fit.