Hire the Best Chat Support Specialists
in Canada

Customer Service & Virtual Support Specialist with over 6 years of experience in hospitality and front desk operations in Canada and the Philippines. I specialize in customer communication, email and chat support, booking and reservation management, and administrative tasks. I am experienced in handling high-volume inquiries while maintaining professionalism, accuracy, and a positive client experience. I am highly organized, detail-oriented, and reliable. I work well independently, learn quickly, and adapt easily to new systems and tools. I am currently seeking remote opportunities where I can support businesses by improving customer satisfaction, managing daily operations, and ensuring smooth and efficient workflows.

Hello! I’m a versatile and experienced Customer Service Professional with over 8 years of experience delivering high-quality support email, chat, and phone (inbound and outbound). Throughout my career, I’ve grown into leadership roles as a Subject Matter Expert (SME) and Team Leader, where I handled complex cases, supported team members, improved processes, and ensured consistent, top-tier service delivery. I also have solid experience as a Guest Experience Manager, managing platforms like Airbnb, Booking VRBO, and similar short-term rental channels. I handle guest communication end-to-end—from inquiries and bookings to issue resolution and reviews ensuring smooth operations and excellent guest satisfaction. I’m highly familiar with Property Management Systems (PMS) for managing listings, reservations, and daily operations efficiently. In addition, I am completing my Medical Office Assistant (MOA) program, which has equipped me to work as a Medical Virtual Assistant. I have hands-on experience in a hospital setting, working with EMR/EHR systems, coordinating patient care, and supporting administrative medical tasks with accuracy and confidentiality. I bring a strong combination of: * 8+ years of customer support experience * Leadership and team management * Short-term rental & guest experience management * Medical administrative and EMR/EHR knowledge I’m highly organized, detail-oriented, and committed to delivering exceptional service in every interaction, whether supporting customers, guests, or patients. Let’s connect and discuss how I can support your business!

I'm a bilingual IT Support Specialist, Duda Web Designer, and Automation & AI Developer fluent in English and French. With an IBM certification in IT Support and a knack for leveraging modern tools, I deliver honest, reliable, and high-quality services tailored to your business needs. What I Offer Technical Support - Expertise in providing T1 and T2 technical support through email, ticketing systems (FrontApp,ServiceNow, Zendesk, FreshDesk), and live chat—in both English and French. - Deep familiarity with web hosting, Amazon Web Services troubleshooting, and proficiency across desktop and mobile operating systems (Ubuntu, Windows, iOS, Android). Web Development - Expert in crafting clean, functional websites using Duda. - Advanced development capabilities using AI tools like Cursor, Windsurf, and the Agno Framework to build custom, intelligent web applications and AI Agents. Automation & AI Solutions - Specialization in workflow automation using Zapier and n8n to streamline operations, reduce manual effort, and boost productivity. - Experience designing automation for tasks like data integration, task management, and customer support workflows. Why Work With Me? - Reliability: I prioritize efficient, high-quality results and meeting deadlines. - Innovation: Constantly adopting the latest in AI and automation to deliver modern, forward-thinking solutions. - Client-Focused: My aim is to understand and exceed client expectations, ensuring satisfaction at every step. Let’s collaborate to bring your project to life—boosting efficiency, integrating AI, and delivering expert technical support from both angles: automation and design.

I’m Umar Zia and I help businesses streamline customer interactions, improve client retention, and increase conversions through professional customer support, technical assistance. With hands-on experience across phone, chat, and email support, I specialize in delivering fast, solution-oriented communication while maintaining a high level of customer satisfaction and operational efficiency. I am experienced in handling inbound and outbound communication for startups, agencies, SaaS companies, eCommerce businesses, healthcare providers, real estate teams, and service-based companies. 🔥 What I Bring ✔ Customer Support, Customer Service ✔ Phone, Chat and Email Support ✔ Appointment Setting & Calendar Management ✔ Inbound & Outbound Customer Support ✔ B2B & B2C Lead Generation ✔ Telemarketing ✔ CRM Management & Data Entry ✔ Virtual Assistance & Admin Support Customer Support & Customer Service ➛ Inbound and outbound customer support ➛ Phone, email, and live chat support ➛ Customer onboarding and retention ➛ Complaint handling & conflict resolution ➛ Escalation management ➛ Ticket management systems ➛ Order tracking and refund processing ➛ Customer satisfaction optimization ➛ SLA and KPI-focused support delivery ➛ Multi-channel communication support ➛ Relationship building and customer nurturing ➛ Objection handling and negotiation Virtual Assistance ➛ Administrative support ➛ Calendar and inbox management ➛ Appointment scheduling and coordination ➛ Data entry and database management ➛ CRM updates and pipeline management ➛ Internet research and lead sourcing ➛ Workflow organization ➛ File and document management ➛ Task coordination and reporting ➛ Executive assistance 📊 Results I Deliver: • 100+ outbound calls daily • 20–40 qualified appointments weekly (depending on campaign) • Improved show-up rates by 30%+ through structured follow-ups • Reduced no-shows with confirmation & reminder systems • High-quality lead qualification to save your sales team time Success Stories: 🎯 Helped a SaaS company reduce customer response times by 70% through efficient phone, chat, and email support while maintaining high customer satisfaction ratings. 🎯 Assisted an eCommerce business in handling high-volume customer inquiries, order tracking, and refunds, resulting in improved customer retention and smoother operations. 🎯 Supported a healthcare provider with appointment scheduling, calendar management, and inbound customer support, helping reduce missed appointments and administrative workload. 🎯 Generated consistent B2B leads and booked qualified appointments for a real estate company through strategic cold calling, follow-ups, and CRM management. 🛠 Tools & Platforms ⁃ Salesforce ⁃ HubSpot ⁃ Zoho CRM ⁃ Pipedrive ⁃ Freshdesk ⁃ Zendesk ⁃ Intercom ⁃ Slack ⁃ Microsoft Teams ⁃ Google Workspace ⁃ Calendly ⁃ GoHighLevel ⁃ RingCentral ⁃ Aircall ⁃ Dialpad ⁃ Dialer360 ⁃ IBM Dialer ⁃ MagicJack ⁃ Microsoft Office Suite 🎯 Why Hire Me? ✓ Quick response times and proactive communication ✓ Technical understanding combined with customer service expertise ✓ Sales-oriented mindset focused on business growth ✓ Reliable appointment scheduling and lead conversion support ✓ Ability to represent your brand professionally ✓ Flexible availability for long-term collaboration ✓ Experience handling high-volume customer interactions 📩 Send me a message, I’m ready to start immediately! Keywords: Customer Support, Customer Service, Appointment Setting, Phone, Email, Chat Support, Outbound, Inbound, appointment scheduling, call, virtual assistance, CRM, technical support, Customer Success, Help Desk, Live Chat, Calendar Management, B2B , B2C , CRM Management, Customer Service

I’m a bilingual (English/French) Virtual Assistant with 8+ years of experience on Upwork, supporting clients with data entry, customer service, CRM management, and online administrative tasks. Since 2016, I’ve worked with a wide range of clients and built a strong reputation for reliability, accuracy, and clear communication. My background includes customer support, e‑commerce operations, and administrative assistance. I’ve worked with tools such as Shopify, Zendesk, HubSpot, Zoho Desk, Google Workspace, and Excel, and I adapt quickly to new systems and workflows. Whether you need help organizing data, managing emails, updating records, or handling repetitive tasks, I deliver consistent, high‑quality work. Clients appreciate my professionalism, fast response time, and ability to work independently with minimal supervision. I take ownership of my tasks, follow instructions carefully, and always aim to make your workflow easier and more efficient.

Hello! I’m Emilie, a versatile Customer Support Specialist, Virtual Assistant, Graphic Designer, and Web Designer with over 16 years of experience in customer service and several years of experience in e-commerce, Shopify, Etsy, and digital design. I help businesses with customer support, order management, product uploads, virtual assistance, Shopify and Etsy store tasks, email/ticket support, and visual content creation. I am detail-oriented, reliable, organized, and comfortable working independently or as part of a team. Over the years, I have worked with different e-commerce platforms and support tools, including Shopify, Etsy, Wix, WordPress, Freshdesk, Zendesk, Help Scout, Gorgias, Tidio, AliExpress, Oberlo, Microsoft Office, Google Workspace, Canva, Adobe Creative Suite, Kittl, Midjourney, ChatGPT, and other AI/design tools. My customer support experience includes handling customer inquiries by email, chat, and tickets, processing refunds according to company policies, following up on orders, uploading tracking numbers, modifying orders and delivery addresses, resolving delivery issues, handling complaints, and helping customers in a polite, professional, and friendly way. I also have experience as a Virtual Assistant for e-commerce businesses, including Shopify and Etsy tasks such as product listing, order processing, customer communication, tracking updates, basic store management, and keeping records organized. I have also used Printify for my own Etsy shop, so I understand the print-on-demand workflow and the importance of accuracy when managing orders. In addition to my support and VA experience, I have a strong background in graphic and web design. I create websites, logos, banners, social media designs, digital products, and marketing visuals. I am comfortable with Shopify, Wix, WordPress, Canva, Adobe tools, and AI design tools. I also run my own Etsy shop, where I have achieved over 34,000 sales with my digital designs. This gives me hands-on experience as both a seller and a customer support provider, so I understand how important it is to offer a smooth, professional, and trustworthy customer experience. I speak French as my native language and English fluently. I also have a diploma in secretarial work, IT support, and social media management. Why work with me? I am reliable, honest, detail-oriented, organized, and motivated. I learn quickly, adapt easily to new tools and processes, and I always aim to provide high-quality work. Whether you need help with customer support, Shopify or Etsy assistance, order management, product uploads, or design tasks, I would be happy to support your business. Thank you for visiting my profile. I look forward to working with you!