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🎖️ Top Rated Plus Freelancer | Top 3% of Talent | 100% Job Success Score | 3+ Years Experience ⭐️⭐️⭐️⭐️⭐️ “Peddie’s insights into our client retention strategies helped us improve satisfaction by 30% in just 6 months. His advice on streamlining our operations was invaluable in scaling efficiently.” — Marcus D., Head of Accounts at Bravura Digital ⭐️⭐️⭐️⭐️⭐️ “We brought Peddie in to optimize our internal workflows and improve team collaboration. The systems he introduced saved us hours of work every week and allowed us to focus on what matters.” — Daniela P., Head of Operations at Elevate & Co Hi, I’m Peddie, a Client Success Strategist and Operations Architect with 3+ years of experience helping SaaS companies, agencies, and growing businesses increase retention, improve customer experiences, and build scalable operations. I specialize in creating high-impact Customer Success systems that turn customers into long-term partners. From onboarding and adoption to retention and expansion, I help businesses improve the entire customer lifecycle through better processes, communication, automation, and data-driven decision making. As a HubSpot Service Hub Certified professional, I help companies optimize their CRM and customer operations by building efficient workflows, improving support processes, managing customer data, tracking satisfaction, and creating scalable systems that enhance customer relationships. I’ve partnered with SaaS startups, digital agencies, and coaching businesses to improve client retention, streamline internal operations, and create repeatable processes that allow teams to scale without unnecessary complexity. My certifications include: 🏆 HubSpot Service Hub Software Certification 🏆 Google Project Management Professional Certificate 🏆 Strategic Leadership & Management Certificate – University of Illinois My approach combines Customer Success strategy, CRM optimization, and operational excellence to help businesses improve customer outcomes while scaling efficiently. 💼 What I Specialize In: Customer Success Strategy | HubSpot CRM | SaaS Operations | Business Efficiency | Process Optimization • Customer Lifecycle Management: Onboarding → Adoption → Retention → Expansion • HubSpot Service Hub: CRM workflows, automation, tickets, pipelines & customer insights • Client Communication: Building engagement strategies, updates & executive reporting • Customer Health Tracking: Monitoring satisfaction, risks, KPIs & retention metrics • Operational Efficiency: Streamlining workflows, systems, and internal processes • SOP & Workflow Design: Creating scalable documentation and repeatable operations • Cross-Functional Collaboration: Working with sales, product, marketing & support teams • Tools: HubSpot, Slack, Zoom, Loom, ClickUp, Notion, Trello & CRM platforms I’m passionate about helping companies create world-class customer experiences, stronger client relationships, and scalable systems that support long-term growth.

Thank you for visiting my profile. I have experience as an insurance claims executive in Japan for 7+ years, and as an administrative/accounting assistant in Canada for 2 years. I recently moved to Portugal and am restarting my career as a freelancer. I’m comfortable with remote work and can handle administrative, accounting, and bookkeeping tasks. Simple Japanese–English translation projects are also welcome. I am reliable, detail-oriented, and open to both short- and long-term projects. I would be grateful for the chance to support your team. Looking forward to working with you!

I’m a bilingual (English/French) Virtual Assistant with 8+ years of experience on Upwork, supporting clients with data entry, customer service, CRM management, and online administrative tasks. Since 2016, I’ve worked with a wide range of clients and built a strong reputation for reliability, accuracy, and clear communication. My background includes customer support, e‑commerce operations, and administrative assistance. I’ve worked with tools such as Shopify, Zendesk, HubSpot, Zoho Desk, Google Workspace, and Excel, and I adapt quickly to new systems and workflows. Whether you need help organizing data, managing emails, updating records, or handling repetitive tasks, I deliver consistent, high‑quality work. Clients appreciate my professionalism, fast response time, and ability to work independently with minimal supervision. I take ownership of my tasks, follow instructions carefully, and always aim to make your workflow easier and more efficient.

Hello! As a seasoned Mystery Shopping expert with over 5 years of experience in evaluating customer experiences and operational standards across various industries. My mission is to provide businesses with detailed insights that drive improvements and enhance customer satisfaction. My passion lies in delivering precise and insightful research that drives informed decision-making for businesses. What I Offer: Manual & QA Testing: With a keen eye for detail, I conduct thorough manual testing to ensure websites and applications function flawlessly, enhancing user experience. Mystery Shopping: I offer mystery shopping services to evaluate customer service and operational standards, providing actionable feedback for improvement. Online Research: I excel in gathering and analyzing data from various online sources, delivering valuable information tailored to your needs. Why Choose Me? I am committed to excellence and reliability in every task I undertake. My clients appreciate my ability to handle complex projects with precision and efficiency. Whether you need a virtual assistant to manage your daily tasks or a research expert to provide in-depth analysis, I am here to support your goals. Let's collaborate to achieve success together!

✅ Official Certified Google Cloud & Workspace Support Partner ✅ Microsoft, GoDaddy, Zoho, Bluehost Official Support Partner ✅ Honesty with Trust & Knowledge is on top priority for me to do task :) ✅ Quick Responder Top Rated Plus Freelancer ✅ 8.5 years of experience ✅ Quick turnaround time ✅ Fluent in English ✅ Google Workspace for Education Official Partner ✅ Google App Script Expert ✅ Cloud M Partner & Migrations Expert ✅ BitTitan Partner & Migrations Expert ✅ 24/7/365 Available for your service ✅ Google Workspace(Formally G Suite) Solutions - Google Workspace(Formally G Suite) Account Setup with Domain Name - 24*7*365 Google Workspace(Formally G Suite) Technical Support - 24*7*365 Google Workspace(Formally G Suite) Data Migration from any existing Server - Billing Issue Resolutions of Google Workspace(Formally G Suite) - Google Workspace(Formally G Suite) Remote Training ✅ Microsoft Office 365 Solutions - Office 365 Account Setup with Domain Name - 24*7*365 Office 365 Technical Support - 24*7*365 Office 365 Data Migration from any existing Server ✅ Zoho Email Solutions - Zoho Email Account Setup with Domain Name - 24*7*365 Zoho Email Technical Support - 24*7*365 Zoho Email Data Migration from any existing Server ✅ Website Migrations & Maintenance - Website transfer from Existing Server to New Server - 24*7*365 Website Maintenance Help - 24*7*365 Website's Database Backup & Transfer ✅ Hosting Server Transfer - Hosting transfer from Existing Server to New Server - 24*7*365 Hosting Maintenance Help - 24*7*365 Website's Database Backup & Transfer ✅ Customer Support Specialist - 24*7*365 E-Mail Support to your client with Fluent English - 24*7*365 Technical Support - 24*7*365 Remote Technical Support

Hi, I’m Joshua Kehinde, a Top-Rated professional on Upwork with a 100% Job Success Score and a track record of delivering 5-star results. Previously, I was working as a Project manager for a Tech company on USA East Coast time. My skills include: Project Management Product management Operations management Administrative assistance Virtual assistance Tools: Jira, ClickUp, Confluence, Slack, Slack Admin, Asana, Trello, Gsuite, Gsuite Admin, Adobe, MS Office, Zoom, Zoom Admin, Salesforce, Microsoft 365 admin. My virtual assistant skills include: * Provide administrative support to CEO as well as the executive team by drafting documents, responding to phone calls, assisting in meeting scheduling, preparing presentations, etc. * Perform other duties as assigned. I am available 24 hours a day. You just sit back and put your trust in me. I can assure you that I will be able to get your satisfaction. You can put your trust in me because I will be the right choice as your project manager, operations manager, and Virtual Assistant .