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Hi, I'm Sajira Hafejee — a results-driven Cold Calling & Lead Generation Specialist with over 15 years of experience in Sales, Telemarketing, Customer Service, and Data Research. I help businesses—especially real estate professionals, agencies, and B2B service providers—boost their pipeline, close more deals, and deliver exceptional customer experiences. I’ve supported dozens of U.S.-based companies by leading sales initiatives, generating high-quality leads, and managing customer support operations. 💼 What I Offer: 🔹 Sales & Telemarketing • Real Estate Cold Calling (FSBO, Expireds, Absentee Owners) • Lead Generation & Appointment Setting • Outbound Sales & Client Acquisition • Product Marketing & Upselling • B2B & B2C Phone Outreach • CRM Data Entry and Call Notes (Podio, REsimpli, Zoho, Salesforce) 🔹 Customer Support & CX Management • Inbound & Outbound Support • Customer Care & Help Desk Solutions • Issue Resolution & Ticket Management • Customer Retention & Loyalty Building • Live Chat & Email Support 🔹 Lead Generation & Data Research • Targeted List Building (Industry + Location) • LinkedIn Lead Prospecting & Sourcing • Email List Creation & Validation • Business Directory Scraping (Yelp, YellowPages, Crunchbase) • Market Research & Data Entry 🔹 Call Center & CRM Operations • BPO Call Center Team Building • Managing Sales & Customer Service Teams • Talent Hiring for Call Center Roles • CRM Setup, Management & Reporting (HubSpot, Go High Level, Zoho) ✅ Why Clients Choose Me: ✔ 15+ Years of Experience in Sales & Support ✔ Strong U.S. Real Estate Market Knowledge ✔ Fluent English with Clear Communication ✔ Goal-Oriented, Organized & Reliable ✔ Trusted by Companies in Real Estate, SaaS, Marketing & More Whether you need someone to make 100+ cold calls/day, build a qualified lead list, or run your support desk efficiently, I'm the professional who gets results. 📩 Let’s connect today and discuss how I can help you grow your business!

Professional Summary- *Top Award Winning Sales Representative / SDR Sales Development Representative / Remote Closer , Passionate and Motivated in high-performing and with proven success in high-ticket closing/remote sales/sales closer . *Adept at building rapport, exceeding KPIs, and turning objections into opportunities. *Known for strong communication, leadership, and adaptability across fast-paced environments. *Seeking to leverage expertise in another results-driven sales role, because that’s who I am and will always be it’s my SKILL & PASSION and there’s ONLY room for improvement Core Competencies - High-Ticket Closing (B2B & B2C) - CRM: Salesforce, HubSpot - Inbound & Outbound Sales - Team Leadership & Training - Objection Handling - Remote Closer - Consultative Selling - Warm & Cold Leads Generation - Remote Work Efficiency - Multicultural Communication - Microsoft Office Suite Communication is IMPORTANT and I’d say it accounts for 90% of successfully closing every SALES DEAL * Skilled in identifying underlying issues and innovative problem solving methods by using key listening—tuned into the customer’s tone, concerns, and needs. *Assess customer’s needs and guide the customer accordingly by asking discovery questions so I can link products or services to needs *I’ve closed deals both Outbound and Inbound in person , zoom or on call over 7 years experience *Maintain a positive and professional demeanour which portrays the company in a positive light. *Demonstrate knowledge and use of departmental resources, policies, and procedures *Complete all duties as assigned along with being awarded for Top Performance Integrate with ANY team because nothing beats TEAMWORK *I Adapt easily to new concepts and responsibilities * Capable of developing and maintaining, constructive cooperative working relationships with others * Team management leadership with ability to adhere to human resource policies * Reliable, adaptable and punctual * Sensitive working in a multicultural setting * Strong analytical skills and problem solving abilities * Computer skills: Windows OS, Microsoft Office, B2B and Internet RESULTS MATTER !! *Top award-winning sales professional, consistently closing high-ticket deals across diverse markets. * Proven track record scaling revenue and driving strategic growth while working across a variety of industries such as e-commerce, telecom services (phone ,internet etc..), wellness & fitness, fashion/beauty, entertainment & gaming , construction/marketing, financial services, healthcare, health insurance, and SaaS technology. I’ve also reported measurable metrics on thousands of predictive models across diverse domains at scale using advanced CRM systems . I don’t just meet targets; I deliver an ecosystem where clients succeed and businesses thrive at scale. You can also view proof of my top performance across companies, with team leaders and CEOs recognizing me as their #1 performer—images and testimonials are available on my profile and trust me I have more (haha sorry I love what I do and very good at it so I capture my accomplishments) Thank you for your time, and I look forward to the possibility of working together

With 12+ years of experience as an appointment setter, cold caller, and lead generation specialist across Fortune 500 companies, including AT&T, I bring proven sales expertise combined with strong technical understanding. I spent 2 years at Sibe, where I generated over $200,000 in Annual Recurring Revenue (ARR) while developing exceptional mental resilience, adaptability, and the ability to perform in fast-paced, high-pressure environments. This experience sharpened my communication skills and strengthened my strategic approach to prospecting, qualification, and client engagement. I am highly empathetic, innovative, and detail-oriented, with strengths in: - Appointment setting & cold calling - Lead list generation & qualification - Objection handling & client troubleshooting - CRM management & cross-team collaboration My performance has been recognized at the highest level — I was named Top Employee at AT&T (2019) and received multiple prestigious performance awards. I hold a BSc in Management and a Certification in Digital Marketing, enabling me to align outreach with modern, data-driven sales strategies. As a fast-rising talent on Upwork, I combine sales expertise with technology awareness to deliver consistent, measurable results. If you’re looking for a professional who can drive revenue, represent your brand confidently, and convert conversations into opportunities, let’s work together and achieve greatness.

I’m Umar Zia and I help businesses streamline customer interactions, improve client retention, and increase conversions through professional customer support, technical assistance. With hands-on experience across phone, chat, and email support, I specialize in delivering fast, solution-oriented communication while maintaining a high level of customer satisfaction and operational efficiency. I am experienced in handling inbound and outbound communication for startups, agencies, SaaS companies, eCommerce businesses, healthcare providers, real estate teams, and service-based companies. 🔥 What I Bring ✔ Customer Support, Customer Service ✔ Phone, Chat and Email Support ✔ Appointment Setting & Calendar Management ✔ Inbound & Outbound Customer Support ✔ B2B & B2C Lead Generation ✔ Telemarketing ✔ CRM Management & Data Entry ✔ Virtual Assistance & Admin Support Customer Support & Customer Service ➛ Inbound and outbound customer support ➛ Phone, email, and live chat support ➛ Customer onboarding and retention ➛ Complaint handling & conflict resolution ➛ Escalation management ➛ Ticket management systems ➛ Order tracking and refund processing ➛ Customer satisfaction optimization ➛ SLA and KPI-focused support delivery ➛ Multi-channel communication support ➛ Relationship building and customer nurturing ➛ Objection handling and negotiation Virtual Assistance ➛ Administrative support ➛ Calendar and inbox management ➛ Appointment scheduling and coordination ➛ Data entry and database management ➛ CRM updates and pipeline management ➛ Internet research and lead sourcing ➛ Workflow organization ➛ File and document management ➛ Task coordination and reporting ➛ Executive assistance 📊 Results I Deliver: • 100+ outbound calls daily • 20–40 qualified appointments weekly (depending on campaign) • Improved show-up rates by 30%+ through structured follow-ups • Reduced no-shows with confirmation & reminder systems • High-quality lead qualification to save your sales team time Success Stories: 🎯 Helped a SaaS company reduce customer response times by 70% through efficient phone, chat, and email support while maintaining high customer satisfaction ratings. 🎯 Assisted an eCommerce business in handling high-volume customer inquiries, order tracking, and refunds, resulting in improved customer retention and smoother operations. 🎯 Supported a healthcare provider with appointment scheduling, calendar management, and inbound customer support, helping reduce missed appointments and administrative workload. 🎯 Generated consistent B2B leads and booked qualified appointments for a real estate company through strategic cold calling, follow-ups, and CRM management. 🛠 Tools & Platforms ⁃ Salesforce ⁃ HubSpot ⁃ Zoho CRM ⁃ Pipedrive ⁃ Freshdesk ⁃ Zendesk ⁃ Intercom ⁃ Slack ⁃ Microsoft Teams ⁃ Google Workspace ⁃ Calendly ⁃ GoHighLevel ⁃ RingCentral ⁃ Aircall ⁃ Dialpad ⁃ Dialer360 ⁃ IBM Dialer ⁃ MagicJack ⁃ Microsoft Office Suite 🎯 Why Hire Me? ✓ Quick response times and proactive communication ✓ Technical understanding combined with customer service expertise ✓ Sales-oriented mindset focused on business growth ✓ Reliable appointment scheduling and lead conversion support ✓ Ability to represent your brand professionally ✓ Flexible availability for long-term collaboration ✓ Experience handling high-volume customer interactions 📩 Send me a message, I’m ready to start immediately! Keywords: Customer Support, Customer Service, Appointment Setting, Phone, Email, Chat Support, Outbound, Inbound, appointment scheduling, call, virtual assistance, CRM, technical support, Customer Success, Help Desk, Live Chat, Calendar Management, B2B , B2C , CRM Management, Customer Service

Pray your grandmother doesn't answer one of my calls lol! Yes cold-calling still works in 2026...but not on its own... Outbound creates direct demand Social builds signal AI search builds discoverability Together - they create motion. If you’re launching, scaling, or trying to wake up a quiet pipeline — let’s talk. Would love to give you a complete walkthrough of how I’m generating traction across platforms and how we can apply it to your go-to-market!

I have 17 years of experience in selling technology - Software & Services to enterprise and SMB clients. My expertise are in designing sales processes and aligned marketing framework, and building profit sales pipelines. I have executed simple to complex sales cycles to sell Data and application Integration, Identity & Access Management, ERP, CRM, Marketing Automation, Analytics, Terminal Emulation & Network Security solutions, etc I am confident in executing full cycle sales, account management, lead & demand generation! My Sales portfolio includes: - Inside Sales Consultant, Contract I work with SMB and Enterprise clients to build successful sales pipelines. Whether a startup or existing business, I can grow and retain market share! From making 1000s of researched cold calls, to writing cold call/email scripts, to running campaigns using Sales Navigator, LinkedIn - I work the entire gamut of enterprise sales. I can generate leads thru cold calls/emails/social media messaging, and leverage inbound marketing as well! With 10 years of experience and a competitive rate, clients get a great ROI. - Put It Forward - Sales Consultant Put It Forward is a data integration software company working with partners such as Oracle, Workfront, Adobe, Marketo, etc. My role was to develop the inside sales function and execute sales strategies to develop existing business, and generate new business opportunities. I helped potential clients understand resolutions to data challenges and accordingly positioned Put It Forward's data integration tools as the key problem solver. I conducted product and technology demonstrations and delivered pricing proposals! - Account Manager - Inside Sales, Marketlinc Inc This is my evenings and weekends job where I work for clients like Norton, McAfee and ESET to sell network security software to B2B and B2C clients around the globe. Thru ​inbound​ ​and​ ​outbound​ calls and chats, I generate​ ​net​ ​new​ ​sales​ ​and​ ​subscription​ ​renewals. The sales calls include product demonstrations, needs based analysis, answer technical questions, etc. By leveraging corporate training and adhering to best practices, I am able to convert a high number of customers, maintain the required order value, as well as take the required number of calls per hour. - Territory Development Representative - Epicor Software: I worked with manufacturing and distribution clients in Canada with revenues of $8-$50 million. By analyzing business processes, pain points and decision making criteria, I aided in closing deal averaging $100K. I focused on competitive advantages from a buyer’s perspective, focused on industry trends, did competitive analysis and emerged as a trusted adviser. By following a holistic, 360 degree approach to implementing sales methodologies, I consistently achieved 110%+ of plan and developed a strong portfolio of clients. - Inside Sales Executive, OpenText Inc: Here I sold the Terminal Emulation (Exceed), Managed File Transfer (MFT), Network File System (NFS) and Security (Secure Shell/SOCKS/Secure Terminal) software licenses to public and private sector clientele. By understanding complex software and hardware architecture and key problem areas, I positioned OpenText Connectivity solutions in the customer’s environment. My sales approach resulted in repeat purchases of software licenses among private and public sector accounts, resulting in a goal attainment of 80% to 101%. - A Corporate Account Manager with CDW Canada, I delivered top performance by selling IT hardware and software solutions to SMB market segment. By making 50+ cold calls daily, I built a profitable book of business and positioned CDW at the customer’s top of mind. I efficiently managed the entire sales cycle and on average, my accounts grew 30%-60% per quarter and I attained 95% of quota and 100% of sales metrics. My sales efforts supported network development initiatives, hardware infrastructure projects and software license procurement etc. - As Business Development Specialist with The Alea Group, I worked on Inside Sales campaigns, on behalf of clients such as Cisco Systems, Allstream, Rockwell Automation and Research in Motion (RIM). Through relationship building and consultative selling, I generated and validated sales leads, for Outbound Account Managers. My quota achievement, in terms of leads generated was consistently ranked among the top in my team at 120%.