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I’m Umar Zia and I help businesses streamline customer interactions, improve client retention, and increase conversions through professional customer support, technical assistance. With hands-on experience across phone, chat, and email support, I specialize in delivering fast, solution-oriented communication while maintaining a high level of customer satisfaction and operational efficiency. I am experienced in handling inbound and outbound communication for startups, agencies, SaaS companies, eCommerce businesses, healthcare providers, real estate teams, and service-based companies. 🔥 What I Bring ✔ Customer Support, Customer Service ✔ Phone, Chat and Email Support ✔ Appointment Setting & Calendar Management ✔ Inbound & Outbound Customer Support ✔ B2B & B2C Lead Generation ✔ Telemarketing ✔ CRM Management & Data Entry ✔ Virtual Assistance & Admin Support Customer Support & Customer Service ➛ Inbound and outbound customer support ➛ Phone, email, and live chat support ➛ Customer onboarding and retention ➛ Complaint handling & conflict resolution ➛ Escalation management ➛ Ticket management systems ➛ Order tracking and refund processing ➛ Customer satisfaction optimization ➛ SLA and KPI-focused support delivery ➛ Multi-channel communication support ➛ Relationship building and customer nurturing ➛ Objection handling and negotiation Virtual Assistance ➛ Administrative support ➛ Calendar and inbox management ➛ Appointment scheduling and coordination ➛ Data entry and database management ➛ CRM updates and pipeline management ➛ Internet research and lead sourcing ➛ Workflow organization ➛ File and document management ➛ Task coordination and reporting ➛ Executive assistance 📊 Results I Deliver: • 100+ outbound calls daily • 20–40 qualified appointments weekly (depending on campaign) • Improved show-up rates by 30%+ through structured follow-ups • Reduced no-shows with confirmation & reminder systems • High-quality lead qualification to save your sales team time Success Stories: 🎯 Helped a SaaS company reduce customer response times by 70% through efficient phone, chat, and email support while maintaining high customer satisfaction ratings. 🎯 Assisted an eCommerce business in handling high-volume customer inquiries, order tracking, and refunds, resulting in improved customer retention and smoother operations. 🎯 Supported a healthcare provider with appointment scheduling, calendar management, and inbound customer support, helping reduce missed appointments and administrative workload. 🎯 Generated consistent B2B leads and booked qualified appointments for a real estate company through strategic cold calling, follow-ups, and CRM management. 🛠 Tools & Platforms ⁃ Salesforce ⁃ HubSpot ⁃ Zoho CRM ⁃ Pipedrive ⁃ Freshdesk ⁃ Zendesk ⁃ Intercom ⁃ Slack ⁃ Microsoft Teams ⁃ Google Workspace ⁃ Calendly ⁃ GoHighLevel ⁃ RingCentral ⁃ Aircall ⁃ Dialpad ⁃ Dialer360 ⁃ IBM Dialer ⁃ MagicJack ⁃ Microsoft Office Suite 🎯 Why Hire Me? ✓ Quick response times and proactive communication ✓ Technical understanding combined with customer service expertise ✓ Sales-oriented mindset focused on business growth ✓ Reliable appointment scheduling and lead conversion support ✓ Ability to represent your brand professionally ✓ Flexible availability for long-term collaboration ✓ Experience handling high-volume customer interactions 📩 Send me a message, I’m ready to start immediately! Keywords: Customer Support, Customer Service, Appointment Setting, Phone, Email, Chat Support, Outbound, Inbound, appointment scheduling, call, virtual assistance, CRM, technical support, Customer Success, Help Desk, Live Chat, Calendar Management, B2B , B2C , CRM Management, Customer Service

𝐆𝐨𝐇𝐢𝐠𝐡𝐋𝐞𝐯𝐞𝐥 (𝐆𝐇𝐋) automation and marketing funnel expert building Voice AI, Automation AI, Chat AI & Review AI systems for agencies and service businesses. From lead capture to follow-up to conversion — GHL automation and AI-powered systems that work while you sleep, so you scale without hiring more staff. ✅ 𝐆𝐨𝐇𝐢𝐠𝐡𝐋𝐞𝐯𝐞𝐥 (𝐆𝐇𝐋) 𝐞𝐱𝐩𝐞𝐫𝐭: funnels, CRM, and white-label systems built for agencies and service businesses ✅ 𝐀𝐈 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭: Voice AI, Automation AI, Chat AI & Review AI that run 24/7 without manual work ✅ 𝐖𝐡𝐢𝐭𝐞-𝐥𝐚𝐛𝐞𝐥 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐛𝐮𝐢𝐥𝐭: xalovo.ai — a live, production-grade GHL platform proving this isn't demo work ✅ Reliable communication, fast turnaround, clean documented handover I'm a GoHighLevel (GHL) developer and AI automation specialist who helps agencies, coaches, and service businesses replace slow manual follow-up with systems that work while they sleep. I don't just set up GHL — I build AI layers on top of it using 𝗻𝟴𝗻, 𝗭𝗮𝗽𝗶𝗲𝗿, 𝗠𝗮𝗸𝗲, 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗢𝗽𝗲𝗻𝗔𝗜/𝗖𝗹𝗮𝘂𝗱𝗲/𝗚𝗲𝗺𝗶𝗻𝗶 𝗔𝗣𝗜𝘀, so the work you'd normally hire three different freelancers for gets handled by one system. 𝗜 𝗮𝗹𝘀𝗼 𝗯𝘂𝗶𝗹𝘁 𝘅𝗮𝗹𝗼𝘃𝗼.𝗮𝗶, 𝗮 𝘄𝗵𝗶𝘁𝗲-𝗹𝗮𝗯𝗲𝗹𝗲𝗱 𝗚𝗼𝗛𝗶𝗴𝗵𝗟𝗲𝘃𝗲𝗹 𝗽𝗿𝗼𝗱𝘂𝗰𝘁, as proof of what these systems look like in real production use — not a portfolio mockup. 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐎𝐟𝐟𝐞𝐫 ➡️ 𝗩𝗼𝗶𝗰𝗲 𝗔𝗜 — AI-powered voice agents that answer calls, qualify leads, book appointments, and follow up automatically, so no inbound call goes unanswered or unlogged. ➡️ 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗔𝗜 — end-to-end workflow automation connecting GoHighLevel with your other tools (CRM, email/SMS, apps, webhooks), so leads move through your pipeline without manual touches. ➡️ 𝗖𝗵𝗮𝘁 𝗔𝗜 — smart chatbots and messaging agents for your website, WhatsApp, and other channels that qualify leads and handle support instantly, without a human glued to the inbox. ➡️ 𝗥𝗲𝘃𝗶𝗲𝘄 𝗔𝗜 — automated systems that request, collect, and manage client reviews, building trust and local credibility on autopilot. 𝐓𝐨𝐨𝐥𝐬 & 𝐓𝐞𝐜𝐡 ▪️GoHighLevel (GHL) ▪️ n8n ▪️ Zapier ▪️Make (Integromat) ▪️OpenAI API ▪️LangChain ▪️Python ▪️FastAPI ▪️REST APIs ▪️Webhooks ▪️HubSpot ▪️Airtable ▪️Notion 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞 ⭐ Systems built for real business use — not demo-only automations ⭐ Reliable, scalable, and production-ready from day one ⭐ Fully documented handover, so your team isn't dependent on me forever ⭐ Ongoing support and optimization after launch ⭐ I built my own product (xalovo.ai) on this exact stack — I use what I sell If you're losing leads to slow follow-up, manual data entry, or disconnected tools — let's talk about what you're trying to automate. Message me for a quick audit of your current GHL setup or a walkthrough of what an AI-powered system could look like for your business.

Digital marketer currently studying at Career City College in Burnaby, British Columbia. I help businesses grow online through effective marketing strategies. Skills: • Social media marketing • Content creation • SEO (Search Engine Optimization) • Google Ads & Facebook Ads • Email marketing • Analytics & reporting • Branding • Copywriting

Hi, I'm Sam! I build AI + automation systems that help businesses make more money. → Built a qualification system that filtered 58% of poor-fit leads with sub-60-second follow-up → Built an AI agent that increased response rates by 47% and saved 25 hours per week → Scaled a lead engine from zero to 28,000 leads per month in 3 days Built a customer service chatbot for a real estate company that handled repeated inquiries before they reached the team. Reduced human interaction by 32%. Built an AI chatbot inside a lead scraping dashboard to answer platform, campaign, and operational questions. Reduced founder-dependent questions by 13%. Built a conversion-focused website for a real estate investment company. Connected directly to the CRM, generated an additional $17,000 per month, and added 21 buyers per month to the buyers list. Built an HTML pricing calculator and virtual call checklist for live sales calls. Increased conversion rates by 15%. Became the number one appointment setter at TheHomesHero in under 30 days, generating $15K to $25K per month in consistent revenue while supporting 1,000+ pre-foreclosure homeowners in the pipeline. Booked 80+ qualified seller-finance appointments for a leading Canadian seller-financing company and helped open the Ontario market. Booked 40+ sales calls for BeachviewProperties.ca for new-construction real estate in Mexico. Produced 318% shop efficiency during peak automotive season at Orleans Auto Pro, generating roughly $3,485 per day in labor revenue within 8-hour shifts. Reduced install time on full AC and furnace jobs by approximately 50% at Titley Mechanical, creating capacity for one additional install per day without increasing labor cost. At 22, built a U.S. pre-foreclosure wholesaling operation and helped 117 homeowners through lender calls, reinstatement steps, and free resources. Who I Work Best With Founders and teams who already have real work moving but the operation is still too manual. If your business runs on copied data, repeated replies, manual follow-up, missed handoffs, or the founder holding the whole thing together, that is where I can help. The first step is a conversation. I will find where the work breaks down and build from there.

Hi, I'm Sajira Hafejee — a results-driven Cold Calling & Lead Generation Specialist with over 15 years of experience in Sales, Telemarketing, Customer Service, and Data Research. I help businesses—especially real estate professionals, agencies, and B2B service providers—boost their pipeline, close more deals, and deliver exceptional customer experiences. I’ve supported dozens of U.S.-based companies by leading sales initiatives, generating high-quality leads, and managing customer support operations. 💼 What I Offer: 🔹 Sales & Telemarketing • Real Estate Cold Calling (FSBO, Expireds, Absentee Owners) • Lead Generation & Appointment Setting • Outbound Sales & Client Acquisition • Product Marketing & Upselling • B2B & B2C Phone Outreach • CRM Data Entry and Call Notes (Podio, REsimpli, Zoho, Salesforce) 🔹 Customer Support & CX Management • Inbound & Outbound Support • Customer Care & Help Desk Solutions • Issue Resolution & Ticket Management • Customer Retention & Loyalty Building • Live Chat & Email Support 🔹 Lead Generation & Data Research • Targeted List Building (Industry + Location) • LinkedIn Lead Prospecting & Sourcing • Email List Creation & Validation • Business Directory Scraping (Yelp, YellowPages, Crunchbase) • Market Research & Data Entry 🔹 Call Center & CRM Operations • BPO Call Center Team Building • Managing Sales & Customer Service Teams • Talent Hiring for Call Center Roles • CRM Setup, Management & Reporting (HubSpot, Go High Level, Zoho) ✅ Why Clients Choose Me: ✔ 15+ Years of Experience in Sales & Support ✔ Strong U.S. Real Estate Market Knowledge ✔ Fluent English with Clear Communication ✔ Goal-Oriented, Organized & Reliable ✔ Trusted by Companies in Real Estate, SaaS, Marketing & More Whether you need someone to make 100+ cold calls/day, build a qualified lead list, or run your support desk efficiently, I'm the professional who gets results. 📩 Let’s connect today and discuss how I can help you grow your business!

With 12+ years of experience as an appointment setter, cold caller, and lead generation specialist across Fortune 500 companies, including AT&T, I bring proven sales expertise combined with strong technical understanding. I spent 3years at Sibe, where I generated over $200,000 in Annual Recurring Revenue (ARR) while developing exceptional mental resilience, adaptability, and the ability to perform in fast-paced, high-pressure environments. This experience sharpened my communication skills and strengthened my strategic approach to prospecting, qualification, and client engagement. I am highly empathetic, innovative, and detail-oriented, with strengths in: - Appointment setting & cold calling - Lead list generation & qualification - Objection handling & client troubleshooting - CRM management & cross-team collaboration My performance has been recognized at the highest level — I was named Top Employee at AT&T (2019) and received multiple prestigious performance awards. I hold a BSc in Management and a Certification in Digital Marketing, enabling me to align outreach with modern, data-driven sales strategies. As a fast-rising talent on Upwork, I combine sales expertise with technology awareness to deliver consistent, measurable results. If you’re looking for a professional who can drive revenue, represent your brand confidently, and convert conversations into opportunities, let’s work together and achieve greatness.