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Reliable, friendly, and detail-oriented Customer Service Professional with 10+ years of experience providing Email, Chat, and Phone Support for global clients. I help businesses maintain high customer satisfaction and smooth operations through fast, accurate, and empathetic communication. - Expert in Zendesk, Freshdesk, HubSpot, and Salesforce - Skilled in Complaint Resolution, Order Management, and Ticket Handling - Fluent in English, intermediate Spanish - Flexible schedule & quick turnaround Whether it’s E-commerce, Tech Support, or SaaS customer service, I bring professionalism, patience, and clear communication to every interaction. Let’s work together to make your customers feel valued and supported!

Hello, my name is Terri. I’m a freelancer and ready, willing and able to help you with your needs to help you run your business as smoothly as possible. What I can do for you is proofread, edit, and write. I am also able to create eBook covers, clean up your emails. Respond to comments, and keep you organized efficiently and professionally. I have experience in Managerial skills, including scheduling, auditing, training, and coaching. If you require help, I am your person. My strengths are plenty! Easy to communicate with, hard-working, organized and take on new and exciting opportunities all the time. My passion is growing and learning! Please reach out to me, and we can talk about what you need to do to ease your schedule. My schedule is open for you! Give me a chance, and you will not be disappointed. I am waiting to help you! Why am I here on Upwork? I'm disabled and I want to be able to contribute financially to my family to ease the load on my partner. Just because of my illness it does not stop me from being able to do my daily tasks. I am capable of helping you also. Give me a chance! My Education in Business Administration, majoring in Marketing, Information Technologies. I also have a diploma in Local Area Network Administration which led me to IBM building desktop, laptop and Servers. Education continued into Medical Administration which prepared me for Data Entry and more. Extensive Customer Service skills include working for OnStar, TV service companies, and managing a Cellular company team. If you have any questions, please send me a message. I look forward to hearing from you.

Summary of Qualifications Seven years of Translating English/Spanish document experience. Responsible for the accurate creation of translated and localized Spanish content for a variety of language projects including marketing communications materials, technical publications, and product software for a progressive consumer electronics company. Provide language/linguistic skills to convert highly technical product descriptions from English to Spanish with translations that are accurate and reflect the style and manner of expression of native Spanish-speaking people. Extremely knowledgeable Translator with a strong command over English, Spanish and German (read/write/speak) and 3 years’ hands-on experience with multinational clients. • Three years of wide-ranging experience in telemarketing industry • Highly skilled in imparting product knowledge to customers over the phone • Hands on experience in identifying and developing successful business relationships • Well developed professional relationships with the local community • Well versed in providing system-wide foreign language translation services in order to facilitate communication • Able to adhere to interpretation standards and conforming to code of ethics • Hands on experience in providing both written and oral translation and interpretation services between parties SYNOPSIS OF ACHIEVEMENTS • Achieved sales targets by a 100% employing telemarketing skills based on best practices • Trained 3 groups of new hires in telemarketing activities and ethics • Converted 2000 text document into Spanish and German languages for the purpose of easy referencing for foreign delegates • Developed a dictionary with common words and phrases used in the industry, spanning three languages • Wrote a booklet on best interpretation practices for new hires’ reference • Trained newly hired translators and interpreters in performing high quality work by following best practices WORK EXPERIENCE Telemarketer • Made cold calls to prospective clients • Sold ideas by providing product information • Scheduled appointments for follow ups • Maintained lists of clients already called • Maintained call logs and report details to supervisor • Provided feedback to clients when required EDUCATION Interpreter | Customer Service agent • Three years of wide-ranging experience in telemarketing industry • Highly skilled in imparting product knowledge to customers over the phone • Hands on experience in identifying and developing successful business relationships • Well developed professional relationships with the local community • Provide oral and written interpretation services • Verify information from original text in order to ensure appropriate interpreting • Ensure that all written translations conform to the original text in terms of technicality and terminology • Discuss interpretation requirements with clients to ensure error free documents • Ensure that both content and style of statements in communicated effectively • Proofread end document and make any necessary changes • Listen carefully to conversations and provide verbatim interpretation • Ensure that the context of the language isn’t altered during interpretation Intern – Interpretation Services • Provided support system for interpretation services • Ensured that all written interpretation material is filed appropriately • Assisted in proofreading translated materials • Took notes during oral interpretation and provided feedback • Assisted in creating glossaries

With over six years of proven success in generating new business opportunities and optimizing sales pipeline. Expert at utilizing CRM systems to qualify leads, foster strong client relationships, and consistently exceed sales quotas. Skilled in prospecting, email outreach, and active listening to identify customer needs and provide tailored solutions. Recognized for achieving monthly quotas of qualified opportunities and fostering a collaborative team environment.

I’m a Customer Service and Operations Support professional with 15+ years of experience helping businesses manage customer relationships, streamline operations, and deliver excellent service. I specialize in customer support, dispatch coordination, and technical assistance. In my current role, I manage service scheduling, dispatch technicians, and support high-volume operations while ensuring a smooth and positive customer experience. I also train clients and team members on account setup, system navigation, and process improvements. I’ve worked with global clients providing support through phone, email, chat, and text—resolving issues quickly, handling inquiries efficiently, and maintaining strong client relationships. I also have experience using tools like Shopify and Monday to manage workflows, customer data, and daily operations. Here’s how I can support your business: • Customer support (phone, email, chat, text) • Dispatching & scheduling coordination • Technical support & troubleshooting • Shopify store support & order assistance • CRM & workflow management (HubSpot, Salesforce, Monday) • Client onboarding and training • Administrative support & data entry I’m highly organized, detail-oriented, and comfortable working in fast-paced environments. I take pride in being reliable, responsive, and committed to helping businesses run smoothly while keeping customers satisfied.

With 10+ years of experience designing, developing, and maintaining large-scale enterprise, e-commerce, and desktop applications, I can help you fulfill your needs for your software application. Your requirements can be related to defect fixing, feature enhancement, report generation, automating a job third-party integration, AWS cloud hosting, or just maintaining/enhancing your WordPress website or simple data maintenance, I am here to provide solutions for all your needs. Key Skills: Java/J2EE, jUnit, Spring Boot, Spring Auth, Spring Batch, Rest API, Javascript, ReactJS, SQL, Oracle, MongoDB, Selenium, Cucumber, OAuth. MS Office You can also contact me for any other basic needs related to data entry/data administration, virtual assistant, call center agent, or technical support. Key Skills: MS Excel, MS Word, MS PowerPoint, Google Sheets, MS Teams, Good presentation and communication skills, Typing Speed of 50-60 WPM.