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Finding a writer who actually understands technical topics — not just how to describe them — is rare. I'm a C.Tech-certified Maintenance Technician Lead with a Mechanical Engineering Technology background. I bring real industry knowledge to every piece of content I write. No fluff. No generic filler. Just clear, accurate, professional writing your audience can trust. I help engineering, maintenance, manufacturing, industrial, and B2B businesses with: Technical blog posts and how-to guides SEO articles and long-form content Industrial and manufacturing content Product descriptions and sales copy Website copy, email copy, and landing pages Human-edited content that sounds natural, clear, and publish-ready What sets me apart is simple: I understand the subject matter. Whether you need an article explaining a maintenance process, copy that speaks to industrial buyers, or SEO content that ranks and engages — I write with clarity, accuracy, and your reader in mind. I am reliable, deadline-driven, and easy to communicate with throughout every project. Send me a message with your topic, word count, and deadline — I'll let you know how I can help.

Your product is good, but if customers can't figure it out on their own, if your blog reads like it was written by whoever had ten minutes free, or if your onboarding video looks like an afterthought, none of that matters. Documentation, content, and video are all part of how customers judge whether your company has its act together, and most small and mid-sized software companies can't get all three done well without hiring three different people. I'm one person who covers all three: technical documentation, technical content writing, and video production, for B2B and B2G software companies. Same person across every piece, so your knowledge base, your blog, and your product videos all sound and look like they came from the same company, because they did. This is what I do full-time, and I've been doing it for over 20 years in the B2B and B2G software space. TECHNICAL WRITING * Complete knowledge bases from scratch for companies with little or no customer documentation. * Overhauls of outdated or insufficient help content. * User guides built around real workflows, not just feature lists. * Quick reference and getting-started content for onboarding. * Training materials and SOPs. CONTENT WRITING * Technical blog posts and thought-leadership content that explain real product capability without the fluff. * Case studies and customer success stories grounded in specifics, not generic praise. * Release notes and feature announcements that customers actually read. * Whitepapers and technical explainers for more complex products and audiences. VIDEO PRODUCTION * Video tutorials and screen recordings, scripted, edited, and voiced as a finished product. * Training video libraries for onboarding and feature adoption. * Clean narration using ElevenLabs, paired with original scoring where a project calls for it. * Video and written content built from the same source material, so nothing gets out of sync. I come from a technical writing background, which means everything I build, video included, starts with an accurate, well-organized understanding of the product. That's what keeps a blog post, a help article, and a tutorial video all telling the same true story about your software. TOOLS Documentation and knowledge base platforms for the writing side. Final Cut Pro, Apple Motion, and Camtasia for video editing, motion graphics, and screen recording. Ableton Live and Logic Pro for original scoring and sound design. ElevenLabs for narration. WHO I WORK WITH Small to mid-sized B2B and B2G software companies, typically 10 to 100 employees. SaaS platforms, enterprise systems, government software. Companies that have outgrown "whoever's free writes it" and need documentation, content, and video that all pull in the same direction. RESULTS For a recent SaaS client, I built 25+ tutorial and training videos and wrote the user guide documentation behind them, reducing training time and shifting support questions from basic "how do I" issues to more advanced topics. A previous client saw support time drop significantly after I built their documentation from scratch, content that also helped certify over 100 partners in six months. MY BACKGROUND * 20+ years in B2B and B2G software documentation, content, and video * Former Technical Writing Manager at Workday * SaaS, enterprise, FDA-regulated, and DoD documentation experience * Video production: Final Cut Pro, Apple Motion, Camtasia, motion graphics, editing * Audio: Ableton Live, Logic Pro, AI-assisted voiceover (ElevenLabs) If your company needs documentation, content, or video built or rebuilt, and would rather work with one person who does all three well than juggle three vendors, let's talk about what that looks like for your product.

I help companies turn complex, messy, or AI-generated content into clear, professional documentation that people understand and trust. I turn chaotic workflows into clear, repeatable systems. I help SaaS companies reduce support tickets, onboard users faster, and turn messy processes into clear SOPs and help centers. Whether you need an AI-assisted content cleanup, a Notion Help Center, or API documentation, I build the information architecture your users actually need. In addition to writing and editing, clients hire me to handle layout and visual clarity for documentation, reports, and marketing or executive materials. I’ve delivered content and design for customer-facing docs, internal playbooks, and professional reports, ensuring everything is presentation-ready without involving multiple freelancers. 🌐 What I do • Technical documentation (SOPs, user guides, internal documentation) • Help centers and knowledge bases (Zendesk, Notion, Confluence-style systems) • API and product documentation • Manufacturing and Construction documentation • Administrative Support • Project Workflows • System Administration • Editing and proofreading 🌐 How I Work • Translate complex product and process knowledge into clear documentation • Create supporting visuals (diagrams, process flows, annotated screenshots) • Organize content for usability inside help centers and internal systems • Maintain consistency across content, formatting, and structure • Build structured, easy-to-navigate documentation systems • Deliver documentation that fits your existing tools and workflows 🌐 When Clients Bring Me In Clients hire me when: • Documentation is outdated, inconsistent, or scattered • AI-generated content needs human editing and accuracy • SOPs and internal processes are unclear or missing • Knowledge bases are disorganized and hard to use • Teams need structure, ownership, and clarity 🌐Problems I Solve • High support ticket volume due to poor documentation • Slow onboarding for users and internal teams • Disorganized Notion, Asana, or Monday systems • Inconsistent or low-quality documentation across teams • AI content that sounds robotic, inaccurate, or off-brand 🌐 Core Services 1. Technical Writing & Documentation • Building Help Centers, Knowledge Bases, and SOPs. • Documenting workflows and internal systems (SaaS, Enterprise). • User-focused writing for both non-technical and technical audiences. 2. Humanizing AI & Editing • Refining AI-generated drafts to sound natural and engaging. • Editing for ESL authors to ensure native-level fluency. • Brand voice alignment and rigorous proofreading. 3. Visual Layout & Information Design • Professional formatting for Reports, White Papers, and Manuals. • Creating visual playbooks, flowcharts, and diagrams. • Ensuring content is visually scannable and on-brand. 🌐 Client Feedback "Veronica transformed our dense technical content into engaging documentation that our customers actually use." 🌐 Why Clients Choose Me * 20+ years in technical writing and editing for IT, SaaS, AI, and network tech industries. * Deep Expertise in AI-ready documentation structured for intelligent search, chatbots, and future automation. * Strong combination of technical + editorial expertise * Trusted with high-stakes, sensitive, and publication-ready content * Deep experience with AI-assisted writing cleanup. * Clear, step-by-step documentation. * User-focused writing for non-technical and technical audiences * As a Certified Professional Technical Communicator (CPTC), I don’t just write instructions; I build the structure behind them so they actually work. 🌐 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐒𝐧𝐚𝐩𝐬𝐡𝐨𝐭 🌐 🔹Artificial Intelligence 🔹Intuitive Help Systems 🔹Efficient Workflows 🔹Meticulous Software Documentation 🔹Trusted Knowledge Systems 🌐 Skills & Tools Technical Writing: SaaS Documentation: • API Docs • AI & Machine Learning Guides • User Manuals • Online Help Systems • Knowledge Base Content • Process Documentation • White Papers • Case Studies Content Optimization & AI Readiness: Structured Authoring • Metadata Tagging • Content Reuse Strategies • AI-ready Documentation • Intelligent Search Optimization • Chatbot Knowledge Base Design Tools & Platforms: Confluence • Jira • GitHub • Notion • Markdown • XML/DITA • Microsoft 365 • Google Workspace, VISIO, Signavio, GitBook, Notion/Monday/Asana, Zendesk, Adobe Acrobat, Adobe Captivate, Arbortext, RoboHelp, XML, HTML, ST4, Help & Manual, SharePoint, Docs-as-Code Industries: SaaS • AI/ML • Information Technology • Networking • Enterprise Software 📩 Let’s untangle the chaos. Click "Invite to Job" to discuss your project. To your success, Veronica Phillip, CPTC Lead Technical Writer & SaaS Documentation Specialist

I've spent the last decade writing for industries that don't tolerate fluff — tech, fintech, crypto, iGaming, SaaS, and automotive, among others. That range wasn't by accident. I'm genuinely curious about how things work, which is why I can go from writing a detailed sportsbook comparison to a VPN product page to a long-form piece on blockchain infrastructure without missing a beat. My background is rooted in SEO copywriting and technical writing, but what I really do is make complex subjects feel approachable. I've written for brands like CryptoDNES, ClickOutMedia, Cloudname, Vagon, Ship A Car Inc., Smart Digital Agency, etc. Each one a different audience, a different tone, a different set of expectations. That's the part I enjoy most. I'm also the person clients call when their existing content isn't performing. Content refreshes, rewrites, SEO overhauls. I've brought a lot of underperforming pages back to life by rethinking structure, intent, and readability. A few things that tend to matter to the people I work with: I research deeply before I write. I hit deadlines without reminders. And my writing sounds like a real person wrote it, because that's what actually holds attention. If your project needs a writer who can adapt without sacrificing quality, send me a message. Happy to talk details.

⭐️ Veteran Content Writer and Editor | 10+ Years of Experience Working With Over 50+ Brands | Over 100 First Page Content Hi, I'm Terry, a native English speaker born and raised in Vancouver, BC, with over 10 years of experience in content writing, SEO, and design. As a Top Rated freelancer with over $60k earned, I've led content and SEO teams in-house and at various agencies for over 10 years. I've created content for over 50 brands (including some of the largest B2B SaaS and software companies) and have planned SEO content strategies that have helped companies increase their traffic by up to 15x. By working with me, you'll have access to a versatile content writer who specializes in the following formats: ✔️Blog and article writing ✔️AI content editing, proofreading, fact checking ✔️YouTube Script Writing ✔️Website copy ✔️Whitepapers and case studies ✔️Landing pages/Product pages/ Services pages ✔️Social media posts ✔️Email Newsletters ✔️Email copywriting, brand books, investor presentations, brochures, and more I've helped write content for brands in the following niches: 🔹Finance and investing 🔹Technical, technology, and software 🔹Real estate and automotive 🔹Psychology, mental health, and addiction 🔹General business and much more But I don't just write, I'm also an expert in SEO, web development, and design. I can provide: 📈Technical SEO 📈Ecommerce and local SEO 📈On page SEO and off page SEO 📈SEO strategy and implementation 📈SEO content creation 📈Landing page design and dev 📈Custom web design and dev 📈Digital product design My SEO and design tools of choice are: 🔹AHREFS, Semrush, Screaming Frog, Google Analytics, Google Search Console 🔹Canva, Figma, Adobe Photoshop, Adobe InDesign And much more! If you have a content, SEO/GEO , or design project, I'm here to help no matter the scale or complexity. Better yet, I can guarantee that I'll beat any price in North America and likely outside without sacrificing quality. Show me a quote, and I'll beat it. ➡️ Drop me a message. I’d love to hop on a call and see how I can help write content that takes your brand to the next level. Best regards, Terry Say P.S. ✅ If you see this, I currently have availability!

FAST AND FURIOUSLY FUSSY! If you ^^are looking for help with spelling, grammar and style ^^need to convert AI or potentially plagiarized content ^^want to deliver a message that draws your audience in & provides relevant, important information ^^have to increase hits/subscriptions TRY ME! Many years in the Telecom/IT industry has allowed me to provide clear, concise and engaging documentation to a wide variety of clients in U.S., U.K., Australian and Canadian English. Translation from German to English also available. Rate negotiable based on Scope of Work. "Tanja, your writing and your knowledge were the difference between winning and losing this RFP! We are very grateful for your contribution!" Renato Silva, Global Sales, UNISYS "Thank you so much for your insight. … (it) is a thing of beauty" Robin Kingsmill, Senior Vice President, BMO Wealth Management - BMO Nesbitt Burns "Your write up is great! Thanks much Tanja, you are wonderful! We really like the write-up you did...the most powerful tool...Thanks for all your advice & expertise, we really appreciate you" Bob Bowers, Infinite Healing "Tanja has always provided excellent and accurate work for our practice, we highly recommend her." Ingo Muss, President, Freelance Accounting Services