Hire the Best Hospitality Specialists
in Canada

Customer Service & Virtual Support Specialist with over 6 years of experience in hospitality and front desk operations in Canada and the Philippines. I specialize in customer communication, email and chat support, booking and reservation management, and administrative tasks. I am experienced in handling high-volume inquiries while maintaining professionalism, accuracy, and a positive client experience. I am highly organized, detail-oriented, and reliable. I work well independently, learn quickly, and adapt easily to new systems and tools. I am currently seeking remote opportunities where I can support businesses by improving customer satisfaction, managing daily operations, and ensuring smooth and efficient workflows.

Hello! I’m a versatile and experienced Customer Service Professional with over 8 years of experience delivering high-quality support email, chat, and phone (inbound and outbound). Throughout my career, I’ve grown into leadership roles as a Subject Matter Expert (SME) and Team Leader, where I handled complex cases, supported team members, improved processes, and ensured consistent, top-tier service delivery. I also have solid experience as a Guest Experience Manager, managing platforms like Airbnb, Booking VRBO, and similar short-term rental channels. I handle guest communication end-to-end—from inquiries and bookings to issue resolution and reviews ensuring smooth operations and excellent guest satisfaction. I’m highly familiar with Property Management Systems (PMS) for managing listings, reservations, and daily operations efficiently. In addition, I am completing my Medical Office Assistant (MOA) program, which has equipped me to work as a Medical Virtual Assistant. I have hands-on experience in a hospital setting, working with EMR/EHR systems, coordinating patient care, and supporting administrative medical tasks with accuracy and confidentiality. I bring a strong combination of: * 8+ years of customer support experience * Leadership and team management * Short-term rental & guest experience management * Medical administrative and EMR/EHR knowledge I’m highly organized, detail-oriented, and committed to delivering exceptional service in every interaction, whether supporting customers, guests, or patients. Let’s connect and discuss how I can support your business!

I help short-term rental teams stay on top of bookings, guest messages, and daily tasks. When guest requests, bookings, and urgent issues happen all at once, I focus on what’s most urgent, use tools like Guesty, Hospitable, Slack, Monday.com to stay organized, and make sure every task, big or small, gets done correctly and on time. Guests get quick, clear answers, and the team can rely on me to follow through from start to finish.

I fix operations that are held together with spreadsheets, Teams/Slack, and hope. If your team is doing manually what a system should be doing automatically — that's where I come in. 🏆 PROVEN RESULTS / Built no-code automation solutions saving 3 clients 10 hrs/week each across sales, marketing, ops, and client management. / Freshdesk build (start to finish): Consolidated 11 inboxes into 4 revenue-based queues, configured SLA enforcement rules to surface high-value bookings in real time, and eliminated low-priority noise from critical reservation workflows. / Drove a 14% year-over-year increase in team B2B partner booking confidence, reflecting a leadership style built on clear communication and operational excellence. / Salesforce approval workflow: cut contract cycle from 3 days to a few hours. / Led operations supporting $95M+ USD in annual B2B bookings across a 35-person remote team. 🛠️ SERVICES 1. FRACTIONAL REVOPS Pipeline health · Forecasting · Deal desk · Approval workflows · Sales-to-delivery handoffs 2. CRM IMPLEMENTATION & ADMIN Salesforce (certified) · Pipedrive · HubSpot · GoHighLevel 3. NO-CODE AUTOMATION Make (certified) · Zapier · Integrated with Google Workspace, QuickBooks, Typeform, Tally, Notion, Slack, Teams & email 4. PROCESS DESIGN & CHANGE MANAGEMENT SOPs · KPIs · Documentation that makes the automation stick after I'm gone 5. HELPDESK IMPLEMENTATION (FRESHDESK) Ticket queue architecture · SLA rule configuration · Inbox consolidation · Priority routing for high-value accounts · Agent workflow setup · Reporting configuration 🎯 INDUSTRIES: Hospitality & Tourism · Travel Trade · Events · Professional Services · SaaS · SMB 📊 RESULTS YOU GET / Hours back per week; not percentage points, actual time / Systems that your team will actually use / Decisions backed by data, not gut feelings / Documentation so you're never dependent on one person / I don't build Zaps for the sake of Zaps. I find the bottleneck and fix it. Best fit: Small-to-mid-sized businesses and founders who know something is broken and want a strategic partner, not another order-taker. If your ops feel like chaos and you suspect it's costing you more than it should, LET'S TALK!

Top Rated Economist | Data Analyst | Statistician | Quantitative & Qualitative Researcher | Survey Analyst | Statistician Econometrician | Research Analyst | Survey Specialist | Visualization Expert ✅ Lead Analyst @Suncor Energy. Previously, a Business Analyst @NNPC & @Pan Allen Energy ✅ A Consulting Researcher @Statisda with high level research experience -000's of offers closed ✅ Able to Gather and transform data into publication-ready insight for Businesses & Researchers ✅ Econometrics| Time-series |Panel data |Cross-sectional |Non-parametric |ANOVA | Regression ✅ Adapt to any writing & formatting style; MLA, Harvard, APA, Chicago, IEEE ✅ Tools: SPSS | Stata | EViews |R | Python | Power BI | Tableau | Excel ✅ 100% original, Copyscape-verified work with unlimited revisions ✅ Professional dashboards, reports, visualizations & clear storytelling My Services: Thesis, Dissertation & Research Editing, Proofreading & Guide ⭐ Areas of focus; social sciences; Business, Finance, Economics etc ⭐ Data Collection, Literature reviews, case studies, whitepaper guide ⭐ Assistance on In-depth literature review using peer-reviewed journals ⭐ Guide to Perfect formatting in APA, MLA, Chicago, Harvard or IEEE ⭐ Insight on SEO-optimized where needed, while keeping full scholarly rigor ⭐ Professional structure with tables, figures & references Time Series Analysis ⭐ Unit root testing/ Stationarity ⭐ Cointegration analysis ⭐ Long Run Regression ⭐ Auto-Regressive Distributive Lag ⭐ Error Correction Model ⭐ Vector Error Correction Model ⭐ Simultaneous Equation ⭐ Vector Auto-Regressive model ⭐ Generalized Method of Moment ⭐ 2 Stage Least Squares ⭐ Volatility Analysis ⭐ Instrumental Variables ⭐ GARCH Modelling ⭐ ARCH Modelling ⭐ Variance Decomposition ⭐ Impulse Response Model ⭐ Volatility Check ⭐ Auto Correlation ⭐ Walds Test ⭐ And a lot more Panel Analysis ⭐ Panel Unit Root ⭐ Panel Cointegration ⭐ Fixed Effects OLS ⭐ Pool Ordinary Least Square ⭐ Random Effects ⭐ Random Walk ⭐ Fully Modified OLS ⭐ Canonical Regression ⭐ Graphical Presentation ⭐ Online Consultation ⭐ And a lot more Cross Sectional Analysis ⭐ Binary Models: Tobit ⭐ Probit Model ⭐ Logit Model ⭐ Multinomial Analysis ⭐ Factorial Analysis ⭐ Linear Regression ⭐ Correlation ⭐ Delphi Method of Estimation ⭐ Multivariate analyses ⭐ Simultaneous equations ⭐ And a lot more Non Parametric Analysis ⭐ Kruskal-walis Test ⭐ Mann-Whitney Test ⭐ Friedman Test ⭐ Chi-square ⭐ Kappa Measure of Agreement ⭐ Wilcoxon Signed-rank Test ⭐ And a lot more Group Comparison ⭐ T-Tests ⭐ Effect Size ⭐ One Way ANOVA ⭐ Two Way ANOVA ⭐ Multivariate Analysis of Variance ⭐ Analysis of Covariance ⭐ Generalized Linear Models ⭐ And a lot more Survey & Questionnaire ⭐ Questionnaire Design ⭐ Survey Design ⭐ Survey Analysis ⭐ And a lot more Preliminary & Descriptive Analysis ⭐ Massaging and Cleaning ⭐ Data Visualization Graphs & Tables ⭐ Development of Scale ⭐ Cronbach’s Alpha Coefficient ⭐ Mean, Frequency ⭐ Proportions, Charts, Graphs ⭐ Assessing Normality ⭐ Trend Analysis ⭐ Sampling Distributions ⭐ PowerPoint Presentations for Statistical Results ⭐ And a lot more Interactive Dashboard & Visualization ⭐ Visualize sales performance, ⭐ Performance tracking ⭐ Track project progress ⭐ Analyze market trend ⭐ Powerful insights. Tools ⭐ Microsoft Office Programs ⭐ Proficient with Python Programming language ⭐ Online survey distribution programs; Qualtrics, Survey Monkey, Google Survey ⭐ Econometrics; SPSS, STATA, EVIEWS, MAT-LAB, TABLEAU, RStudio etc

Hola! I’m Sarah Jordan, a professional travel writer, blog writer and WordPress blog editor living abroad in Costa Rica. I specialize in editorial travel storytelling and travel content that inspires travelers, strengthens brands, and drives real results. Featured Clients Include: • Fodor’s Travel (International travel guidebook & media brand) • The Tico Times (Costa Rica’s leading English-language news publication) • Sendero Hotel (Luxury boutique hotel in Nosara, Costa Rica) • City Experiences (Global tours & attractions platform) • Costa Rica Expertise (Costa Rica real estate & expat financial authority) • Moving to Costa Rica (Central America relocation platform) • Expatra (Global expat relocation resource & overseas living guides) • Freedom Abroad (Global expat resource) • Florida Hipster Blog (U.S. travel & lifestyle publication) • Theme Park Hipster Blog (Theme Park travel publication) • Town and Tourist (Travel & destination media brand) I help international travel brands, guidebooks, hotels, bloggers, and tourism companies transform their ideas into engaging editorial travel content that connects with readers, drives bookings and sales, and builds long-term brand loyalty. With years of experience writing and editing for WordPress-based publications, I know how to create content that both ranks and resonates turning casual readers into inspired travelers. You can also find my Costa Rican adventures on The Pura Vida Diaries, where I share life abroad, solo travel, and Costa Rica beyond the postcard moments — the good, the bad, and all the pura vida in between. What I Can Help You With • Authentic travel writing: destination guides, Costa Rica content, expat resources, hotel features, and editorial travel stories • Editing AI-generated content to sound natural, warm, and human • SEO-optimized blog content that captures your brand voice and converts • WordPress blog management: uploading, formatting, internal linking, SEO optimization, and layout I’m always open to new travel writing and editing projects about Costa Rica and beyond. Let’s work together to ignite a spark of wanderlust in your readers and turn curiosity into clicks and bookings. Pura Vida Sarah Jordan