Hire the Best ServiceNow Freelancers
in Pakistan

I am an experienced IT Service Desk Engineer and Service Desk Manager with a strong technical foundation in end-user support, incident management, and IT service operations. I have hands-on experience supporting enterprise environments while also leading and improving service desk teams. My technical expertise includes Windows OS support, Microsoft 365 (Exchange Online, Teams, OneDrive, Sharepoint), Active Directory & Azure AD user administration, VPN and remote access support, printer troubleshooting, and basic network connectivity issues. I am proficient in using ServiceNow, Zendesk, AutoTask, Salesforce and Jira to manage incidents, service requests, SLAs, and escalations in line with ITIL best practices. In leadership roles, I have managed daily service desk operations, handled technical escalations, monitored KPIs, improved first-contact resolution, and implemented process and documentation improvements. I work closely with infrastructure and application teams to ensure efficient issue resolution and service continuity. I am detail-oriented, process-driven, and focused on delivering stable, secure, and user-focused IT support. Whether supporting users directly or managing service desk operations, I bring strong technical skills, clear communication, and consistent results.

I am an industry expert in the consultation, design, and implementation of ServiceNow core modules and enterprise workflows, with deep experience across: ✔ SAM (Software Asset Management) ✔ HAM (Hardware Asset Management) ✔ ITSM (Incident, Problem, Change, Request, CMDB, Discovery integrations) ✔ Service Operations Workspace (SOW) ✔ ServiceNow Virtual Agent & AI capabilities ✔ Scoped & Custom Applications With a background spanning Senior Developer, Solution Architect, Business Analyst, and Team Lead roles, I bring a full 360° understanding of how to translate business needs into scalable, maintainable ServiceNow solutions. I specialize in end-to-end implementations, from requirement gathering and solution design to development, testing, and production deployment. My focus is always on real business outcomes, not just technical delivery. What I Bring to Your Project ⭐ ServiceNow CSA & CAD Certified ⭐ 6+ years delivering enterprise-grade ServiceNow solutions ⭐ Strong experience in multi-module implementations and platform automation ⭐ Deep expertise in CSDM adoption, CMDB design & process alignment ⭐ Proven ability to translate business requirements into technical specifications ⭐ Skilled in workflows, Flow Designer, scripting (Glide, Jelly, Script Includes), API integrations, UI Policies & ACLs ⭐ Hands-on architect for SAM Pro & HAM Pro implementations, including license reconciliation, normalization, workflows, and discovery alignment Services I Offer ✔ Full ServiceNow Implementations (SAM/HAM, ITSM, HR, CSDM, Custom Apps) ✔ ServiceNow Architecture & Solution Consulting ✔ Workflow & Process Automation ✔ Virtual Agent Conversational Design ✔ Service Operations Workspace Setup & Optimization ✔ Scoped App Development & Custom Portal/Workspaces ✔ Upgrade Assistance, Best Practices & Optimization ✔ Documentation, Technical Design Docs, BRDs & Solutioning ✔ Integration Work (REST/SOAP, Azure, Microsoft Stack, SCCM, Jira, Workday, etc.) Why Clients Choose Me Clear communication & frequent updates Strong documentation & solution architecture skills Ability to manage full SDLC independently Skilled at rescuing struggling ServiceNow projects Brings both technical depth + business understanding If you're looking for a ServiceNow expert who can own your project end-to-end, provide clean and scalable solutions, and communicate clearly with both technical teams and business stakeholders - let's work together.

With over two decades of hands-on experience in the IT industry, I specialize in designing and implementing secure, scalable, and cloud-optimized solutions across hybrid and modern enterprise environments. My core expertise lies in Identity and Access Management (IAM), Cybersecurity, and Enterprise AI Orchestration—leveraging n8n workflows and AI Agents to automate complex security operations, endpoint management, and business processes while maintaining rigorous compliance. ⭐️Top-Rated Freelancer with a 100% Job Success Score and consistent 5-star ratings ⭐️ 20+ years of IT experience across enterprise, cloud, and hybrid infrastructures 🔐 I hold the Certified in Cybersecurity (CC) credential from ISC2, validating my foundational expertise in network security, access control, and incident response. ⭐️Microsoft Certified Trainer (MCT ID: 14831841) and Azure Solutions Architect Expert (AZ-305) ⭐️ Trusted by Fortune 500 companies as a Subject Matter Expert (SME) for Azure Cloud Services, IAM, Cybersecurity, and Intune ⭐️ Proven track record in delivering enterprise-scale solutions with precision and agility I’ve led successful deployments of Azure Virtual Desktop (AVD) environments with Intune management tailored for both pooled and personal host pools, integrating FSLogix for profile management, optimizing OneDrive sync, and securing access via Conditional Access and PIM. My work ensures high availability, performance, and compliance across remote workforces. 🛠️ Skills Snapshot: 🤖 AI & Automation Architect: Expert in building Autonomous AI Agents and n8n-driven workflows that integrate LLMs (OpenAI, Anthropic) with enterprise data, secured by Entra ID and Conditional Access. ☁️ Cloud Platforms: Azure, AWS, Alibaba Cloud, Google Cloud 🔐 Identity & Access: AD DS, Azure AD, Entra ID, PIM, MFA, Conditional Access, Hybrid Identity, ADFS, Pass-through Auth 🛡️ Security & Monitoring: Microsoft Defender for Identity & Cloud, Azure Sentinel, CIEM Solutions, Orca Security, Tenabe JIT 📱 Endpoint Management: Intune, SCCM, Microsoft Endpoint Manager ⚙️ Automation: PowerShell, Terraform, Logic Apps, KQL, Azure Functions 🖥️ Virtualization & Remote Work: AVD (Personal & Pooled), FSLogix, VMware, Hyper-V 📧 Microsoft 365: Exchange Online, Hybrid Exchange, Teams, OneDrive, SharePoint 🛡️ Compliance: Microsoft Purview, Okta 📨 Email Security: SPF, DKIM, DMARC 🧩 High Availability: Windows Clusters, Azure Scale Sets, Availability Groups 💾 Backup & DR: Symantec, Veeam, Azure Backup 📋 Incident Management: ServiceNow, Jira 🖥️ OS Expertise: Windows Server (2003–2022), Linux I bring a depth of expertise that few can match. My clients benefit from my vast knowledge base, proven methodologies, and innovative solutions tailored to their unique needs. I work closely with my clients to understand their needs, address their concerns, and deliver solutions that meet and exceed their expectations. Let's connect and discuss how I can leverage my expertise to empower your organization and drive innovation in the digital age.

I'm an Investment Analyst and Equity Research professional (ACCA | CFA Level 2 candidate), covering hedge funds, real estate projects and public equities. I specialize in financial modeling, real estate fund analysis, IPO valuation, and investment research — and I bring this institutional-grade expertise to every freelance engagement. What I bring to your project: - Financial Modeling: DCF, comparable company analysis, LBO, scenario & sensitivity analysis across industries (healthcare, insurance, cement, transport, retail, financial services) - Real Estate Financial Modeling: Feasibility studies, cash-flow forecasts, debt structuring, hold/sell scenario analysis for multi-billion SAR real estate portfolios - Equity Research & IPO Analysis: Modeled and analyzed 25+ IPOs on the Saudi Exchange (TASI & NOMU); built standardized valuation templates and IPO screening frameworks - Bloomberg Terminal: Daily user for comps, market data, and sector monitoring; built automated valuation models integrating Bloomberg data - Investment Research & Due Diligence: Fund performance monitoring, manager material review, and research notes for portfolio decision-making - Data & Visualization: Python for ad-hoc financial analysis, Power BI for dashboards and reporting My work has been presented directly to CIOs and investment committees. I deliver institutional-quality analysis, fast turnaround, and models that are clean, dynamic, and built to last. Let's connect — I'm ready to help you make better investment decisions.

I help businesses automate IT processes and build custom solutions on ServiceNow platform. I specialize in: • Flow Designer and workflow automation • Service Catalog and request management • Business Rules, Script Includes, and JavaScript customization • REST API integrations • ITSM processes including Incident, Request, and Change Management I have experience working on ServiceNow solutions involving approval workflows, catalog automation, external system integrations, and custom business logic. With a software development background, I bring strong problem-solving skills and the ability to understand both technical requirements and business needs. I focus on building clean, scalable, and maintainable ServiceNow solutions that improve daily operations.

You are not hiring a freelancer. You are getting a dedicated engineering sub-office that works your hours, follows your processes, and delivers like an in-house team at a fraction of the cost. I am the Founder and CEO of CrewNexa, a globally operating offshore engineering company. Over 13 years I have built and managed dedicated technical teams for clients across the US, Europe, Australia, and the Middle East. Every engagement is personally overseen to ensure delivery, not just execution. ━━━━━━━━━━━━━━━━━━━━━━━━━━━ 𝗛𝗼𝘄 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗨𝘀 ━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🏢 𝗦𝘂𝗯-𝗢𝗳𝗳𝗶𝗰𝗲 𝗠𝗼𝗱𝗲𝗹 Your team operates as a direct extension of your company with aligned hours, tools, and accountability. Camera access available so you see your team working in real time. This is not outsourcing - it is your own office in a different timezone. 📦 𝗣𝗿𝗼𝗷𝗲𝗰𝘁-𝗕𝗮𝘀𝗲𝗱 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 Fixed scope, fixed timeline, clear outcomes. No hourly surprises. Ideal for product builds, platform migrations, security audits, and automation projects. 👥 𝗦𝘁𝗮𝗳𝗳 𝗔𝘂𝗴𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 Engineers embedded into your existing team. Scale up or down based on demand with no long-term hiring commitments. ━━━━━━━━━━━━━━━━━━━━━━━━━━━ 𝗪𝗵𝗮𝘁 𝗪𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 ━━━━━━━━━━━━━━━━━━━━━━━━━━━ 🤖 𝗔𝗜 𝗮𝗻𝗱 𝗠𝗟 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 LLM integration, AI agents, RAG pipelines, computer vision, NLP, and production-grade AI applications using OpenAI, Anthropic, and Gemini APIs 💻 𝗙𝘂𝗹𝗹 𝗦𝘁𝗮𝗰𝗸 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 Python, Node.js, React, Next.js, Ruby on Rails, C#, .NET, and Microsoft Stack 📱 𝗠𝗼𝗯𝗶𝗹𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 iOS Swift and Android - native and cross-platform 🎮 𝗚𝗮𝗺𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 Unity C# and Unreal Engine C++ including VR, AR, WebGL, multiplayer architecture, and Web3/NFT platforms 🧪 𝗤𝗔 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 Playwright, Cypress, Selenium, CI/CD pipelines, and Jenkins ☁️ 𝗖𝗹𝗼𝘂𝗱 𝗮𝗻𝗱 𝗗𝗲𝘃𝗢𝗽𝘀 AWS, Azure, GCP with Terraform, Kubernetes, and Docker 🔒 𝗡𝗢𝗖 / 𝗦𝗢𝗖 𝗮𝗻𝗱 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 24/7 monitoring, Tier 1-3, alert triage, incident response, firewall management, VPN, and access control ⚡ 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 Administration, Development, LWC, Apex, and API integrations 🗄️ 𝗢𝗿𝗮𝗰𝗹𝗲 𝗘𝗥𝗣 DBA, Apps DBA, RAC, Data Guard, and enterprise implementation 🎧 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝗻𝗱 𝗜𝗧 𝗛𝗲𝗹𝗽 𝗗𝗲𝘀𝗸 Multi-channel support across all timezones using Zendesk, ServiceNow, and Salesforce ━━━━━━━━━━━━━━━━━━━━━━━━━━━ 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗦𝘁𝗮𝘆 ━━━━━━━━━━━━━━━━━━━━━━━━━━━ ✅ Operations follow ISO 27001 practices ✅ Top Rated Plus on Upwork - 100% Job Success Score ✅ NHS healthcare platforms supported for 8+ years ✅ Enterprise Salesforce, Oracle, AI SaaS, and VR products delivered globally ✅ Most clients start with one role and scale to a full team within months 𝗦𝗲𝗻𝗱 𝗺𝗲 𝘆𝗼𝘂𝗿 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁. Whether it is one engineer for next Monday or a full project team for a six-month build - I will have the right profile in front of you within 24 hours.