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I help businesses streamline operations, automate workflows, and implement CRM systems that eliminate manual work and improve efficiency. If your processes are messy, repetitive, or slowing growth, I design structured business systems that bring clarity, automation, and scalability. I specialize in CRM Automation, Workflow Automation, and Business Process Optimization using tools like HubSpot, Salesforce, Zapier, Dubsado, HoneyBook, ClickUp, Monday .com, and GoHighLevel to design structured systems that support growth and improve operational visibility. Here’s how I help: Workflow Automation & Business Process Automation I design automated workflows for onboarding, approvals, reporting, task management, and internal operations to reduce manual work and increase productivity. CRM Implementation & Optimization Full CRM setup, configuration, and automation in HubSpot, Salesforce, Dubsado, and HoneyBook, including pipelines, lifecycle stages, automations, and reporting dashboards. Operations Systems Design I build structured business systems that eliminate bottlenecks, improve team coordination, and create scalable operational processes. Process Documentation & Optimization Clear SOPs, process mapping, and performance tracking to ensure long-term efficiency and operational clarity. AI & Smart Automation Integrating automation tools and AI-driven processes to streamline reporting, communication, and workflow execution. I don’t just automate tasks, I build operational systems that scale. Clients typically reduce manual workload, improve process clarity, and gain structured visibility across their operations. If you need a Business Operations Specialist who can implement CRM systems, automate workflows, and optimize business processes, I’m ready to help you build systems that support growth instead of slowing it down.

I help SaaS teams and eCommerce businesses build support operations that don't break when ticket volume goes up. Most teams I work with have the same situation: a helpdesk nobody properly configured, CRM data nobody fully trusts, and a team spending hours every week on work that should have been automated months ago. I fix the structure first, then connect the tools around it. WHAT I DO Customer Support Operations I set up and manage email, chat, and ticket queues in Zendesk, HubSpot, Freshdesk, and Help Scout. Not just responding to tickets - building the system around them. Macros, routing rules, SLA tracking, escalation logic, and ticket views so your support runs the same way whether you have 10 tickets a day or 500. Helpdesk & CRM Setup Configuring Zendesk or HubSpot from scratch or cleaning up what you already have. Contact record cleanup, pipeline structure, tagging, and inbox organization so your team stops working around the tool and starts working with it. Workflow Automation Connecting your tools so data moves without anyone copy-pasting it. Multi-step automations in n8n, Make, and Zapier that handle ticket routing, lead assignment, onboarding sequences, and internal notifications. If your team is manually moving information between tools, that is the first thing I fix. TOOLKIT Support: Zendesk, HubSpot, Freshdesk, Help Scout, Intercom, Gorgias Automation: n8n, Make, Zapier CRM: HubSpot, Notion, Monday AI Tools: OpenAI, Claude BACKGROUND 18 months as a Customer Service Representative at IBEX Global - multi-channel support across email, live chat, and phone at scale. Currently handling customer operations at eZhire (UAE) covering bookings, billing queries, and ERP-based ticket management. INDUSTRIES SaaS, eCommerce, Retail, BPO If your helpdesk is misconfigured, your tools are disconnected, or your team is buried in manual work - send me a message describing what your current process looks like. I will tell you exactly what I would fix and how.

Are you seeking a premier 𝐃𝐞𝐯𝐎𝐩𝐬 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 with a solid 𝟏𝟎+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 in optimizing digital infrastructures for superior performance? With a proven history of elevating organizational efficiency and a track record of successful project implementations, I am your dedicated 𝐃𝐞𝐯𝐎𝐩𝐬 𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 on 𝐔𝐩𝐰𝐨𝐫𝐤. 🏆 Top 10% Freelancer (Top Rated) | 💯 100% Job Success Score | 👨‍💻 𝟏𝟎+ Years of Experience 🔧 𝐌𝐲 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 🚀 𝐀𝐖𝐒 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧: VPC, ELB/ALB, API Gateway, AWS Lambda, AWS DynamoDB, AWS S3, AWS Aurora, AWS Route 53, AWS Code Pipeline, AWS CodeDeploy, Cognito, EKS, EC2, RDS, IAM, Autoscaling, CloudFront, EBS, CloudWatch, EFS, Certificate Manager, SES, SQS, SNS 🌐 🌟 𝐆𝐂𝐏 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧: VPC, VPC peering/sharing, GCE, GKE, CloudSQL, Cloud Run, Cloud function, Cloud CDN, Dataflow, Cloud DNS, BigQuery, Spanner, Cloud Pub/Sub, GCS, Stack Driver, IAM... ☁️ 🛠️ 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐚𝐬 𝐂𝐨𝐝𝐞: Terraform, Ansible, Docker, Pulumi🏗️ 🐳 𝐂𝐨𝐧𝐭𝐚𝐢𝐧𝐞𝐫𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Kubernetes, Helm, Kustomize, Docker Swarm, docker-compose 🚢 📊 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠/𝐓𝐫𝐚𝐜𝐢𝐧𝐠: Prometheus, Sentry, Jaeger 📈 🐧 𝐋𝐢𝐧𝐮𝐱 𝐒𝐲𝐬𝐭𝐞𝐦 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧: Debian, Ubuntu, CentOS 🐧 🐍 Python Backend API Development, Data Processing, and Scripting: Flask, Sanic, Boto, Beautiful Soup, Pymongo 🐍 💡 High-Performance Web Service and Caching: Nginx, Tomcat, Apache, Varnish 🚀 🗃️ Database Management Systems: Cassandra, Redis, Elasticsearch, PostgreSQL/MySQL/MongoDB Replica 🗃️ 🔄 Version Source Control: Github, Gitlab, Bitbucket, Azure DevOps 🔄 🛠️ Continuous Integration/Delivery Pipeline: Github Action, Gitlab,Azure DevOps, CircleCI, Jenkins, 🚀 🔐 SSL/CDN/DDoS Mitigation: Cloudflare, Let's Encrypt 🛡️ I am excited to leverage my skills and experience to help you achieve your project goals. Thank you for considering me. AWS, GCP, Could Architect, DevOps - Kubernetes, Pipelining, CI/CD, DEVOPS, - Terraform, Jenkins, Docker, GITLAB, GRUB, - CIRCLECI, SSL, , GRAFANA, Python - ArgoCD, GitHub Action, Docker compose, Linux, ansible, - automation, Networking, web-server (nginx, apache)

❓ Do you have an IDX Website or CRM Boldtrail/ Kvcore/ Lofty/ Etc? 📈 Are you getting leads but struggling to engage them? 🔄 Do you want to re-engage your current or past leads? 📬 Would you like to send automated alerts or weekly property reports? 💬 Do you want to automatically send texts and emails to visitors on your website? 👀 Are you interested in tracking and acting on lead behavior—what they view, click, or save? 👉 Then you're in the right place! Let’s automate, engage, and convert your leads like a pro. 👋 Hello! I'm a seasoned freelancer with nearly 7 years of experience working alongside real estate brokers, teams, agents, e-commerce stores, and serving as a virtual assistant for top Australian tele summits in the health and wellness space. ⚙️ Platform Experience Kvcore, Chime, MoxiWorks, Real Geeks, Follow Up Boss, AgentFire, Placester, Realtor.com, Trulia, Zillow, Homes.com, MLS, WordPress, OptimizePress, ActiveCampaign, Infusionsoft/Keap, Shopify, and more. ✨ While I’ve quickly gained traction on Upwork, I’ve completed 400+ successful projects, backed by client testimonials I’d be happy to share. I also bring 7 years of professional experience in sales and marketing with reputable companies. 🎓 My qualifications include: • MBA (Master’s in Business Administration) • Certifications in: Customer Relationship Management/ Marketing Benefits & Features/Online Order Processing/ Target Audience Identification 🏠 Real Estate Skills & Experience 1️⃣ CRMs & Websites: Lofty/Chime, Kvcore/BoldTrail, MoxiWorks, Real Geeks, Follow Up Boss 2️⃣ Services which I will offer you: ✔️ CRM setup for lead re-engagement, Property Alerts setup, market report, Drip campaign, new leads follow up, website behavior trigger for people who visit website, ✔️ Full website customization ✔️ Newsletters, drip campaigns ✔️ Lead landing pages, blogs ✔️ Community & neighborhood pages ✔️ Social media integration ✔️ CRM data migration ➡️ (Examples available upon request) 3️⃣ Ongoing Support 🔁 Real estate team coordination 📩 Agent follow-ups 🛠️ Website updates & daily CRM management 4️⃣ Email Marketing & Automation 📬 Keap (Infusionsoft), Mailchimp, ActiveCampaign, ClickFunnels 🛒 E-Commerce Experience 1️⃣ Uploading products with variants on Shopify, managing Amazon listings, and handling inventory 2️⃣ Creating relevant landing pages & starting email sequences (drip content provided by you) 3️⃣ Full store management on Shopify, WordPress, and Wix 4️⃣ Virtual Assistant services for admin and website tasks 5️⃣ Project management with Trello, Asana, Google Sheets 💬 Frequently Asked Questions (FAQ) Kvcore, BoldTrail, Lofty/Chime, Real Geeks, Follow Up Boss, MoxiWorks, AgentFire ❓ Q1: I need a website setup for Kvcore, Chime, Real Geeks, MoxiWorks, or AgentFire. I’m new or using a company-provided site—can you help? ✅ Absolutely! Just share your website URL, login (if possible), and any profile links (Zillow, Realtor.com, etc.) so I can extract your data. If you don’t have these—no worries, I’ll guide you step by step. Also include your social media URLs if available. ❓ Q2: I need CRM services for Kvcore, Lofty Chime, Real Geeks, Follow Up Boss, or MoxiWorks. ✅ I’ve got you covered! Whether you're starting fresh or already have your own drip content, I’ll help you set up everything, suggest best practices, and get your system running smoothly. ❓ Q3: I’m ready—what’s next? ✅ Just send me a message or create an Upwork contract offer. I’ll accept it and get started right away!

✨ Third-Party Integrations Expert | SellerCloud, ChannelAdvisor, NetSuite & More ✨ Hello! My name is 𝐀𝐬𝐚𝐝 𝐊𝐡𝐚𝐰𝐚𝐣𝐚 and I’m a Third-Party Integration Specialist with over 6 years of experience helping eCommerce businesses automate and scale their operations. I specialize in integrating and optimizing SellerCloud, SellBrite, Baselinker, ChannelAdvisor/Rithum, CommerceHub, DSCO, Marketplace Connect, CED Commerce, NetSuite Oracle, GoFlow, Easy Commerce, SellerChamp, LitCommerce, Channable, Channel Gate, SPS Commerce, Zoho Inventory, and other marketplace automation tools. I have successfully streamlined inventory, orders, and multi-channel listings across platforms like Amazon, eBay, Walmart, Etsy, Shopify, BigCommerce, TikTok Shop, and more, ensuring seamless operations and maximum efficiency. --------------------------------------------------------------------------------------------------------------------------- 💼 𝐖𝐇𝐀𝐓 𝐈 𝐂𝐀𝐍 𝐃𝐎 𝐅𝐎𝐑 𝐘𝐎𝐔: ◆ Third-Party Integrations – Seamlessly connect marketplaces and automation tools to streamline your operations. ◆ Marketplace Integration – Link Amazon, eBay, Walmart, Shopify, and more to SellerCloud & other tools. ◆ Bulk & Manual Listing Creation – Optimize and manage listings, including variations. ◆ Product Mapping & Bundles – Ensure accurate mapping and create bundle/shadow listings for better exposure. ◆ Inventory & Warehouse Management – Automate stock updates and sync with FBA, 3PL, and in-house warehouses. ◆ Order & Shipping Automation – Optimize fulfillment, carrier integrations, and tracking across platforms. ◆ Custom Reports & Analytics – Generate insightful reports to enhance efficiency and boost sales. ◆ Ongoing Maintenance & Support – Handle system updates, troubleshoot issues, and provide continuous improvements. …and much more, tailored to your business needs! --------------------------------------------------------------------------------------------------------------------------- 💼 𝐖𝐇𝐘 𝐖𝐎𝐑𝐊 𝐖𝐈𝐓𝐇 𝐌𝐄? ◆ Integration-First Approach – Focused on seamless automation to improve business efficiency. ◆ Step-by-Step Execution – Well-planned strategies to minimize risks and maximize results. ◆ Transparent Communication – Regular updates and progress reports to keep you in the loop. ◆ Deadline-Driven – I meet deadlines without compromising on quality. ◆ Professional Work Ethic – Dedicated, detail-oriented, and committed to success. --------------------------------------------------------------------------------------------------------------------------- ✨ 𝐅𝐑𝐄𝐄 𝐓𝐑𝐈𝐀𝐋 𝐀𝐕𝐀𝐈𝐋𝐀𝐁𝐋𝐄 - Let my work speak for itself before you commit! ✨ 💰 Rate is negotiable depending on the project scope💰 📅 𝐀𝐕𝐀𝐈𝐋𝐀𝐁𝐋𝐄 𝟕 𝐃𝐀𝐘𝐒 𝐀 𝐖𝐄𝐄𝐊: Let’s schedule a call and discuss how I can help grow your eCommerce business! Best Regards, Muhammad Asad K. 𝐘𝐨𝐮𝐫 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 & 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭!

⭐️ Top Rated Upwork Freelancer | Worked with Fortune 500 Companies ✅ 13+ years of experience ✅ 100% Job Success on Upwork ✅ 100+ projects delivered ✅ Automated Testing of (SaaS, FinTech, EdTech, e-com, CRM) based Business models ✅ Experience in Web, Mobile, Rest Assured API Manual and Automated Testing ✅ Experience in CI/CD Pipelines ✅ Expert Web Scraper As a Top Rated Full Stack SQA Engineer with over 13 years of experience, I've collaborated with Fortune 500 companies, specializing in Selenium, Cypress, Playwright, Rspec, Capybara, PhantomJs, Codeception, Cucumber, Jenkins, CircleCI, Continuous Integration, and Docker. I have confidently written automation test cases in various languages, performed continuous integration, and deployed code on AWS. My expertise spans standalone and Rest Assured API Automated Testing. Whether it's cutting-edge technologies or tailored project needs, I have the skills and knowledge to deliver. Additionally, as a Top Rated Web Scraping Expert, with over 11 years of web scraping experience using Scrapy, Selenium, and Beautiful Soup, I have successfully completed numerous projects that involve complex web crawling and data extraction. This expertise has allowed me to gather valuable insights and data for clients, enhancing their decision-making processes. In the last decade, I have worked with many Fortune 500 companies and big brands such as Deutsche Bank, Bunge, Brookfield, Macy's, and Blender, as well as innovative startups like Stripe, SpaceX, Zameen, Bykea, i2C, Backcountry, and Science37. My work has consistently reduced the time and resources required for software development, with several projects, including those for Science37 and Burge Blender, doubling their revenue. Whether you seek expertise in Manual SQA, developing an Automation framework, or advanced web scraping, I am a dedicated and skilled development partner ready to bring your project to life. Let's connect to discuss how I can help you achieve your goals.