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Hi, I am Amna. I work with HubSpot CRM and WATI (WhatsApp Business API) managing contacts, handling tickets, tracking conversations, and keeping everything organized for teams that deal with a lot of customer communication. I have spent over a year doing this for a fintech company, so I'm used to dealing with payment issues, transaction queries, and time-sensitive requests. Here's what I can help with: 1 - CRM management - HubSpot setup, contacts, tickets, and pipeline tracking 2 - Customer support - email, live chat, and WhatsApp 3 - Research 4 - Data entry and spreadsheet work 5 - Inbox and calendar management 6 - General virtual assistant tasks Tools I use daily: HubSpot, WATI, Claude, Google Workspace, Microsoft Office. I am detail-oriented, I respond fast, and I don't need a lot of hand-holding.

🧩 𝗜𝗳 𝘆𝗼𝘂𝗿 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝘀𝗶𝘁𝗲 𝗻𝗲𝗲𝗱𝘀 𝘄𝗼𝗿𝗸, 𝘆𝗼𝘂𝗿 𝗖𝗥𝗠 𝗱𝗼𝗲𝘀𝗻'𝘁 𝘁𝗮𝗹𝗸 𝘁𝗼 𝘁𝗵𝗲 𝗿𝗲𝘀𝘁 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀, 𝗼𝗿 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺'𝘀 𝗺𝗮𝗻𝘂𝗮𝗹𝗹𝘆 𝘀𝗵𝘂𝗳𝗳𝗹𝗶𝗻𝗴 𝗹𝗲𝗮𝗱𝘀 𝘁𝗵𝗮𝘁 𝗛𝘂𝗯𝗦𝗽𝗼𝘁 𝗰𝗼𝘂𝗹𝗱 𝗵𝗮𝗻𝗱𝗹𝗲 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗰𝗮𝗹𝗹𝘆, 𝗜'𝘃𝗲 𝗽𝗿𝗼𝗯𝗮𝗯𝗹𝘆 𝘀𝗼𝗹𝘃𝗲𝗱 𝗮 𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝗼𝗳 𝘁𝗵𝗮𝘁 𝗯𝗲𝗳𝗼𝗿𝗲. I build 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐬𝐢𝐭𝐞𝐬, 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐞 𝐂𝐑𝐌𝐬 like 𝐒𝐮𝐢𝐭𝐞𝐂𝐑𝐌 and 𝐒𝐮𝐠𝐚𝐫𝐂𝐑𝐌, and set up 𝐇𝐮𝐛𝐒𝐩𝐨𝐭 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧𝐬 connecting to 𝐌𝐚𝐤𝐞.com, 𝐙𝐚𝐩𝐢𝐞𝐫, 𝐚𝐧𝐝 𝐧𝟖𝐧. Some clients need just one of these. Others need two or three working together, like a WordPress site pulling live data straight from a CRM. 🌐𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Custom builds, redesigns, and ongoing WordPress work, with Elementor, WPBakery, and ACF for flexible, client-editable layouts, plus WordPress Multisite for teams managing several brand sites from one install. ☑️Delivered custom WordPress websites end to end for international clients across finance, education, and fitness, covering custom themes, plugin customization, and dynamic ACF-driven content structures. ☑️Built and maintained WordPress Multisite installations, deploying and managing multiple client sites from a single centralized setup. ☑️SEO and performance handled as standard on every build: Core Web Vitals, schema markup, image and script optimization, lazy loading, and caching. 🔗𝐂𝐑𝐌 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: SuiteCRM, SugarCRM, custom module development, and API integrations for businesses whose CRM doesn't talk to the rest of their systems. ☑️Merged two CRM systems into one unified platform for a UK investment firm, then upgraded the core version for better security and performance. Portal load time dropped from roughly 30 seconds to 2, a 93% improvement. ☑️Automated invoice and contact syncing between accounting software and the CRM, removing a manual reconciliation step that used to eat hours every week. 🔄𝗪𝗵𝗲𝗿𝗲 𝘁𝗵𝗲𝘆 𝗺𝗲𝗲𝘁: 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 + 𝗥𝗲𝗮𝗹-𝗧𝗶𝗺𝗲 𝗖𝗥𝗠 𝗦𝘆𝗻𝗰: When a project needs both, I connect them directly. Built a fully custom WordPress platform for a warehousing and fulfillment client, integrated with a CRM for real-time vendor data synchronization, so listings stay current without anyone manually updating the site. ⚙️𝗛𝘂𝗯𝗦𝗽𝗼𝘁 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: HubSpot CMS, Sales Hub, Content Hub, Reporting, and API integration certifications, plus the automation work most HubSpot job posts are actually asking for: connecting HubSpot to 𝐌𝐚𝐤𝐞.com, Zapier, n8n, and 𝐌𝐨𝐧𝐝𝐚𝐲.com. ☑️Built custom HubSpot CMS modules, workflows, and email templates, then wired those workflows into Make, Zapier, n8n, and Monday so leads, tasks, and records move between tools without manual re-entry. ☑️Delivered multi-site HubSpot builds for agencies managing multiple client brands from one centralized system, with pages marketers can edit themselves instead of filing a dev ticket. 🛠️𝗧𝗼𝗼𝗹𝘀 & 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗜 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵:: 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬, 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐌𝐮𝐥𝐭𝐢𝐬𝐢𝐭𝐞, 𝐄𝐥𝐞𝐦𝐞𝐧𝐭𝐨𝐫, 𝐖𝐏𝐁𝐚𝐤𝐞𝐫𝐲, 𝐀𝐂𝐅, 𝐖𝐨𝐨𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞, 𝐒𝐮𝐢𝐭𝐞𝐂𝐑𝐌, 𝐒𝐮𝐠𝐚𝐫𝐂𝐑𝐌, 𝐇𝐮𝐛𝐒𝐩𝐨𝐭, 𝐌𝐚𝐤𝐞.𝐜𝐨𝐦, 𝐙𝐚𝐩𝐢𝐞𝐫, 𝐧𝟖𝐧, 𝐌𝐨𝐧𝐝𝐚𝐲, 𝐗𝐞𝐫𝐨, 𝐑𝐄𝐒𝐓 𝐀𝐏𝐈, 𝐏𝐇𝐏, 𝐋𝐚𝐫𝐚𝐯𝐞𝐥, 𝐌𝐲𝐒𝐐𝐋, 𝐌𝐨𝐧𝐠𝐨𝐃𝐁, 𝐀𝐖𝐒, 𝐀𝐳𝐮𝐫𝐞, 𝐀𝐧𝐠𝐮𝐥𝐚𝐫. ✅𝗪𝗵𝘆 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝗺𝗲: 1. I ask about the actual day-to-day workflow before touching any code, not just what the job post says. Most integration problems are process problems in disguise. 2. Regular, plain-English updates as work progresses. No disappearing for a week and resurfacing with a surprise. 3. I'd rather fix the root cause than patch around a symptom, even if that means a slightly longer conversation up front. 4. Comfortable working directly with non-technical stakeholders, this is often client-facing work, not just backend plumbing. 🏢𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀: Property Management, Investment and financial services, manufacturing and distribution, warehousing and fulfillment, marketing agencies managing multiple brands, healthcare information platforms, education. 𝑰𝒇 𝒚𝒐𝒖𝒓 𝒔𝒚𝒔𝒕𝒆𝒎𝒔 𝒅𝒐𝒏'𝒕 𝒕𝒂𝒍𝒌 𝒕𝒐 𝒆𝒂𝒄𝒉 𝒐𝒕𝒉𝒆𝒓 𝒕𝒉𝒆 𝒘𝒂𝒚 𝒕𝒉𝒆𝒚 𝒔𝒉𝒐𝒖𝒍𝒅, 𝒐𝒓 𝒚𝒐𝒖 𝒋𝒖𝒔𝒕 𝒏𝒆𝒆𝒅 𝒂 𝒔𝒐𝒍𝒊𝒅 𝑾𝒐𝒓𝒅𝑷𝒓𝒆𝒔𝒔 𝒃𝒖𝒊𝒍𝒅, 𝒔𝒆𝒏𝒅 𝒂 𝒎𝒆𝒔𝒔𝒂𝒈𝒆 𝒂𝒏𝒅 𝑰'𝒍𝒍 𝒕𝒆𝒍𝒍 𝒚𝒐𝒖 𝒉𝒐𝒏𝒆𝒔𝒕𝒍𝒚 𝒘𝒉𝒂𝒕 𝒊𝒕'𝒍𝒍 𝒕𝒂𝒌𝒆.

Are you seeking a premier 𝐃𝐞𝐯𝐎𝐩𝐬 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 with a solid 𝟏𝟎+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 in optimizing digital infrastructures for superior performance? With a proven history of elevating organizational efficiency and a track record of successful project implementations, I am your dedicated 𝐃𝐞𝐯𝐎𝐩𝐬 𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 on 𝐔𝐩𝐰𝐨𝐫𝐤. 🏆 Top 10% Freelancer (Top Rated) | 💯 100% Job Success Score | 👨‍💻 𝟏𝟎+ Years of Experience 🔧 𝐌𝐲 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 🚀 𝐀𝐖𝐒 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧: VPC, ELB/ALB, API Gateway, AWS Lambda, AWS DynamoDB, AWS S3, AWS Aurora, AWS Route 53, AWS Code Pipeline, AWS CodeDeploy, Cognito, EKS, EC2, RDS, IAM, Autoscaling, CloudFront, EBS, CloudWatch, EFS, Certificate Manager, SES, SQS, SNS 🌐 🌟 𝐆𝐂𝐏 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧: VPC, VPC peering/sharing, GCE, GKE, CloudSQL, Cloud Run, Cloud function, Cloud CDN, Dataflow, Cloud DNS, BigQuery, Spanner, Cloud Pub/Sub, GCS, Stack Driver, IAM... ☁️ 🛠️ 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐚𝐬 𝐂𝐨𝐝𝐞: Terraform, Ansible, Docker, Pulumi🏗️ 🐳 𝐂𝐨𝐧𝐭𝐚𝐢𝐧𝐞𝐫𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Kubernetes, Helm, Kustomize, Docker Swarm, docker-compose 🚢 📊 𝐌𝐨𝐧𝐢𝐭𝐨𝐫𝐢𝐧𝐠/𝐓𝐫𝐚𝐜𝐢𝐧𝐠: Prometheus, Sentry, Jaeger 📈 🐧 𝐋𝐢𝐧𝐮𝐱 𝐒𝐲𝐬𝐭𝐞𝐦 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧: Debian, Ubuntu, CentOS 🐧 🐍 Python Backend API Development, Data Processing, and Scripting: Flask, Sanic, Boto, Beautiful Soup, Pymongo 🐍 💡 High-Performance Web Service and Caching: Nginx, Tomcat, Apache, Varnish 🚀 🗃️ Database Management Systems: Cassandra, Redis, Elasticsearch, PostgreSQL/MySQL/MongoDB Replica 🗃️ 🔄 Version Source Control: Github, Gitlab, Bitbucket, Azure DevOps 🔄 🛠️ Continuous Integration/Delivery Pipeline: Github Action, Gitlab,Azure DevOps, CircleCI, Jenkins, 🚀 🔐 SSL/CDN/DDoS Mitigation: Cloudflare, Let's Encrypt 🛡️ I am excited to leverage my skills and experience to help you achieve your project goals. Thank you for considering me. AWS, GCP, Could Architect, DevOps - Kubernetes, Pipelining, CI/CD, DEVOPS, - Terraform, Jenkins, Docker, GITLAB, GRUB, - CIRCLECI, SSL, , GRAFANA, Python - ArgoCD, GitHub Action, Docker compose, Linux, ansible, - automation, Networking, web-server (nginx, apache)

Need a 5-minute response time for your customers? Hi, I’m Ahmer, a dedicated Virtual Assistant specializing in Customer Support, CRM Management, Administrative Services and Closed Captioning services. With 4+ years of hands-on experience, I help businesses deliver fast, professional, and customer focused support while keeping their operations organized and efficient. I have worked with multiple streaming platforms and billing systems, providing live chat support, email handling, and technical assistance. I maintain a response time of under 5 minutes, ensuring customers receive quick and accurate solutions leading to improved satisfaction and retention. 🔹 What I Bring to Your Business: 💬 Customer Support (CX) & Technical Troubleshooting 24/7 Live Chat & Email Support Helpdesk Management Fast response time with clear, professional communication Customer issue resolution & technical support 📊 CRM Management & Data Entry CRM Data Entry & Database Management Data Processing, Data Cleaning & Organization Accurate reporting using Excel & Google Sheets Keeping records updated and error-free 🎬 Subtitling & Captioning Services English Closed Captioning & Subtitles (SRT) Subtitle Editing, Proofreading & Formatting Grammar, punctuation, and timing accuracy Experience with movies, TV series & video content 📱 Social Media Management Content creation & post scheduling Managing social media accounts Experience with tools like Vista Social 🔹 Why Clients Choose Me: ✔ Fast and reliable communication ✔ Strong attention to detail (error-free work) ✔ Ability to multitask across support, admin, and content tasks ✔ Confidential data handling with professionalism ✔ On-time delivery with consistent quality I’m here to help you save time, improve customer experience, and streamline your daily operations. 📩 Feel free to message me I’m ready to get started!

Hello, this is Sagheer Ahmad....! I have 5+ years of experience in Data Entry, Lead Generation, Data Migration Specialist HouseCall Pro to ServiceTitan CRM and I am working as a full time freelancer. My main objective is to establish a successful long term and short term working relationship with clients eager to get their work done by an expert with efficiency & effectiveness. I am available 24/7 hours. 💎: I offer a wide range of services using advanced tools and modern methods to ensure accuracy, speed and quality results. HubSpot | Salesforce | Podio | Zoho CRM | Calendly | Trello | Slack | Gmail | Outlook | Microsoft Excel | Google Sheets | Google Workspace | Canva | Notion | Mailchimp Zoom | Skype | Apollo | Hunter | NeverBounce | LinkedIn Sales Navigator | Web Research | Lead Generation | CRM Management | Email Sourcing | MS Office & MS Excel work | LinkedIn Marketing | LinkedIn Recruiting | Video Editor | Logo Designer | Real Estate VA | PDF to Excel | Data Entry VA 💎: Data Management & Entry Spreadsheet formatting, cleaning & formula application (Excel/Google Sheets) CRM data input, tagging, status updates and list segmentation Real estate data entry: APNs, GPS, parcel info, ownership & zoning Data migration between platforms (manual or import tools) PDF to Excel/Sheets conversions with aligned formatting Document versioning, naming conventions and folder structure 💎: CRM & Workflow Systems CRM cleanup, tagging and lifecycle stage updates Platform setup and workflow automation (Zoho, HubSpot, Pipedrive, Salesforce) Import/export and data integrity checks Integration support (Zapier, Make, etc.) Custom views, filtered reports and task assignments Internal database structuring (Airtable, Notion, Trello, ClickUp) 💎: E-Commerce I am an experienced e-commerce specialist with skills in managing online stores, creating and optimizing product listings and improving sales through smart strategies. I have worked with platforms like Shopify, WooCommerce, Amazon and Etsy. I can handle inventory management, order tracking, shipment management and customer support to keep your store running smoothly. 💎: Real Estate I work as a Real Estate Virtual Assistant and help with property listings, CRM management, real estate data entry and admin support to make realtors and investors work easier. I have experience with platforms like Zillow, MLS, Salesforce and HubSpot. I can manage data entry, email marketing, MLS management and appointment scheduling to improve efficiency and sales. My goal is to ensure smooth transactions and client satisfaction while supporting your real estate business. 💎: Why Work With Me? → 4+ Years of Verified Freelance Success → 100% Job Completion & Long Term Clients → Fluent English & Excellent Communication → Detail Oriented, Organized & Deadline Focused → Trusted Support with Complete Confidentiality → Fast Turnaround & Available 24/7 💎: What Makes Me Different? I don’t just complete tasks, I become a trusted partner in helping your business operate efficiently. My clients value my responsiveness, proactive support, clean execution and professionalism. Whether it’s a one time task or ongoing support, I make sure your workflow stays on track while you focus on scaling your business. Thank you for visiting my profile!

Your product is not ready just because the happy path works. I help product teams validate complete user journeys across web applications, mobile apps, APIs, payments, permissions, integrations, browsers, and real devices then provide clear evidence developers can act on immediately. Whether you require a one-time QA review or ongoing testing support, I can quickly understand your product and provide structured test coverage, clear documentation, and practical feedback for every release. Share your application, supported platforms, and testing scope, and I can get started. I am a Top Rated Software QA Engineer with 6+ years of software testing experience and 4+ years of QA automation experience. My Upwork background includes: ------------------------- CORE QA SERVICES ------------------------- * Manual, functional, regression, smoke, sanity, and exploratory testing * End-to-end testing of complete user journeys * Web application, SaaS, and responsive website testing * Android and iOS testing on real phones and tablets * Usability, UI/UX, cross-browser, and cross-device testing * Authentication, onboarding, roles, permissions, forms, and notifications * Checkout, subscriptions, payment gateways, and third-party integrations * API and backend validation, including requests, responses, authentication, status codes, payloads, and database checks * Playwright, Cypress, Selenium, Appium, Detox, and WebdriverIO automation * Performance, load, and stress testing * WCAG 2.2 AA accessibility testing ----------------------------- AI TESTING EXPERTISE ----------------------------- * AI functionality testing across web, mobile, and SaaS products * LLM output validation across GPT, Claude, Gemini, and other models * Prompt testing for accuracy, relevance, consistency, tone, and instruction adherence * Context retention, conversation history, memory, and session continuity * RAG retrieval, knowledge-base responses, and citation validation * AI agent actions, tool usage, permissions, and multi-agent coordination * AI API integrations, webhooks, response handling, usage tracking, and cost validation * Edge-case testing for incomplete, conflicting, and unexpected user prompts -------------------------- WHAT YOU RECEIVE -------------------------- * Structured test plans, test cases, scenarios, and checklists * Detailed bug reports with clear reproduction steps * Expected and actual results * Severity and priority classification * Screenshots, screen recordings, logs, and environment details * Browser, device, and operating-system coverage * Retesting and regression results * Test execution and release-readiness summaries * Clear usability and product feedback --------------------------- TOOLS & PLATFORMS --------------------------- * Automation: Playwright, Cypress, Selenium, Appium, Detox, WebdriverIO * API and Backend: Postman, REST Assured, Swagger, Bruno, cURL, SQL * Performance: JMeter, k6, LoadRunner * Test Management: Jira, TestRail, Zephyr, Xray, Qase * Project Collaboration: Linear, ClickUp, Trello, Notion, Confluence, Asana * CI/CD and DevOps: GitHub Actions, GitLab CI, Jenkins, Azure DevOps, Bitbucket, CircleCI, Docker * Cross-Browser and Devices: BrowserStack, Chrome, Safari, Firefox, Edge, real Android and iOS devices * Languages: TypeScript, JavaScript, Python, Java, C#, SQL -------------------------- DOMAIN EXPERTISE -------------------------- * SaaS platforms and enterprise applications * AI products, chatbots, assistants, agents, and LLM-based applications * FinTech, banking, insurance, and payment systems * Healthcare and EdTech platforms * eCommerce stores, marketplaces, checkout, and subscription products * Web3 and blockchain applications * CRM, ERP, organization management, and admin dashboards * Mobile applications, responsive websites, and desktop software ------------------------ WHY CHOOSE ME? ------------------------ * Broad manual and automation QA experience under one profile * Strong attention to detail and structured product thinking * Clear English communication and concise reporting * Independent execution with regular progress updates * Real-device coverage across Android, iOS, tablets, Windows, and macOS * Experience collaborating with developers, designers, founders, and product managers * Reports written so developers can reproduce each finding without unnecessary back-and-forth * Practical recommendations based on user behavior, business rules, and release priorities * Availability across EST, EU, AEST, and other time zones My goal is simple: give your team clear test coverage, reliable evidence, and an honest view of product readiness before release. Share your application, supported platforms, available documentation, and release scope. I can begin with a focused QA review and identify what should be tested first.