Hire the Best Call Center Managers
in Venezuela

Hello! I'm a Customer Service Representative specialized in bilingual healthcare communication. I provide accurate, culturally sensitive communication services and ensure data integrity for healthcare and research organizations. Proficient in tools like Google Workspace, Microsoft Office, Call Center Software, EHR and CRM softwares. Patient-Centered Communication: - Handling sensitive patient Inquieries with empathy. - Scheduling appointments, addresing concerns. - Experience maintaining confidentiality in line with healthcare privacy standards. - Coordination with healthcare providers. - High-Volume call management. Fast learner, responsible, analytical, confident, adaptable, critical thinking. Excellent attention to detail, strong written and verbal communication skills. Ability to perform repetitive tasks with a high degree of accuracy. Comfortable working independently with minimal supervision.

I help companies bring order to complex operations and ship better products — faster. With 10+ years leading remote teams across hospitality tech and property management, I've spent my career doing exactly what a Product Owner does: translating stakeholder needs into clear priorities, coordinating cross-functional teams to execute, and tracking outcomes that move the business forward. At APARSOL (Madrid), I managed a 40-person remote workforce across housekeeping, maintenance, reservations, and guest experience — sustaining 80%+ occupancy through dynamic pricing strategy, OTA channel optimization (Airbnb, Booking, Octorate), and process improvements that cut resolution times by ~40%. I was the single point of contact between property owners and every operational team — defining what got built, what got fixed, and what got prioritized. That's the lens I bring to product and project work: → Clear backlog thinking: I know how to decide what matters now vs. what can wait. → Stakeholder alignment: I've managed owners, guests, vendors, and 40+ staff simultaneously across two time zones. → Outcome orientation: I don't measure success by activity. I measure it by occupancy, revenue, and satisfaction scores. → Bilingual execution: C1 English, native Spanish — I communicate with precision in both. Currently deepening my Agile/Scrum foundation (Google PM Certificate — in progress) and actively seeking Product Owner, Agile Project Manager, or Business Analyst roles where I can apply operational expertise to build products users actually need. If you're building something in PropTech, hospitality tech, or operations software — we should talk.

Hey there! As a experienced Customer Service Representative focused on healthcare, I have over 3 years of experience in managing EMR/EHR systems, CRM platforms (such as NextGen, ECW, Salesforce), and ensuring to stick to HIPAA regulations. With a big focus on getting data right and awesome communication skills, I ensure top-quality support for patients and customers. I've got skills in training new co-workers, creating training content from scratch, and experience in using enterprise communication platforms and tools like the ones listed below to improve team collaboration, optimize processes, and deliver better customer experiences: ✓ Microsoft 365 ✓ Nice In Contact ✓ MediRoutes ✓ Ring Central ✓ MAX ✓ 3CX I've hustled in a busy Bilingual call center as a Patient Engagement Representative, handling 65+ calls per day in English and Spanish, while also staying on top of writing and replying emails, answering questions and overall multitasking effectively to meet organizational objectives and deliver results in a fast-paced environment. Basically, I love to get things done right, and fast! I also have experience as Patient Engagement Lead, dealing and being responsible for the tasks and activities of 20+ people, ensuring them to stick to the company's policies and make sure they all accomplish their goals. I am eager to leverage my expertise to enhance customer service delivery and support your team's success.

Hello! I'm an experienced English-Spanish Translator and Customer Service Expert, I am proficient in both languages and have a deep understanding of cultural nuances that are essential for effective communication. I can be a great asset to any team looking for a Service Manager or a reliable translator as I'm able to adapt and integrate any skills required to perfection. Skills: CRM Expert: CRM Tools/Ticketing systems such as Zendesk, Zoho Social, Agorapulse, Salesforce Languages: English, Spanish Translation: Medical Translation, Technical Translation, Editorial Translation, Website Translation Proofreading: Well-versed in Castilian Spanish, Latin American Spanish, US Spanish Customer Service Specialist: Phone, Chat, and Social Media Support. Team Success Manager and Team Leader: Always striving for quality, meeting all KPIs requirements, managing a team to more than 90% satisfaction Technical Troubleshooting, Data Analyst, Data Entry, Data Reporting Cold Calling: Sales and Marketing Tech-savvy: 2 monitors, High-end PC, and proficient in several apps In my previous roles, I have consistently demonstrated excellent communication skills, both verbally and in writing, which have enabled me to build strong relationships with customers and colleagues alike. I am also highly organized, and detail-oriented, and possess a strong work ethic, which has allowed me to successfully manage multiple tasks simultaneously while maintaining a high level of accuracy and efficiency.

I’m a bilingual professional with extensive experience across different areas. I’ve been an educator, teaching students at school and college-level classes in subjects such as English, Algebra, and Calculus. I have first-hand experience as a translator, general salesperson, training specialist for sales, manager for sales team department, quality assurance, general management, inventory management, cash management, accounting, auditing, bookkeeping, and personnel management, among others.

Bilingual (Spanish-English) Virtual Assistant, Lead Generator, Cold Caller, over 5 years of experience as VA for Real Estate and Telemarketing. I am here to help you grow your business! 1- Areas where I can help you: - Cold calling - Appointment Setting - text campaigns - Online / web research - Calendar Management - Email Support - Customer Support 2- Tools and Platforms I have used: •Cold calling DIALERS: Calltools, Xencall, BatchDialer, Google Voice, FreedomSoft, Phone Burner, REI Reply, Just Call, Smrtphone, smrtDialer, Go high level. •Text Campaings: Lead Sherpa, REI reply. •CRM: PODIO, REI Reply, Freedomsoft •Property Research: ZIllow, Realtor.com, redfin. •Communication: Google chat, Slack, Whatsapp. •Tools: Google Sheets / Google Docs. •Others: Microsoft Office, Google Drive, PDF. Frequently Asked Questions (FAQ) 1- Do I have my own Dialer, CRM and call lists? *** No, usually the client provides Dialer, calling list and CRM access. 2- Do I follow up on the prospective leads? *** Yes, of course. If a prospect is not ready at the time of cold calling, I schedule follow-ups with them to continue building rapport until they feel ready for the next phase. 3- Am I a closer? *** No, remember that Cold Calling/Email/SMS is a marketing tool that establishes the first contact between you and your prospect. I am that first contact and assist you with follow-ups. 4- Do I have my own script? *** Yes, however I am always willing to change it according to your requirements. 5- Do I recommend any dialers? *** Over 5 years I have worked with different dialers, in my experience I recommend those where you have to make manual calls as there is a higher response rate than with auto dialers. auto dialers usually make one call per number and after a few seconds with no answer, jump to the next one. By calling manually you can be sure to call up to 2 times per number and leave VM in case there is no answer. You also have better data control since you know first hand which numbers are working and which are not. ⚠️⚠️ ATTENTION⚠️⚠️ Following Upwork policies please take in consideration: - I DON’T WORK OUTSIDE OF UPWORK - I DON’T COMMUNICATE OUTSIDE OF UPWORK (unless we are already under contract in Upwork) - I DON’T RECEIVE PAYMENTS OUTSIDE OF UPWORK Looking forward hearing from you! I’m excited to be part of your team. Gracias!