Hire the Best Phone Support Agents
in Venezuela

-Experience in customer service through tickets and live chats. -Ability to handle 12 tickets per hour. -Experience using the ZENDESK tool. -Highly focused on objectives, proactive, with good development of interpersonal relationships with superiors, peers, suppliers, customers and collaborators. -Ability to synthesize big data (quantitative and qualitative). -Ability to manage multiple tasks, set priorities and monitor ongoing results. LANGUAGES -English Advanced. -Spanish (Native). I am a hardworking with customer service experience, able to multi-task and prioritize duties, looking to work for a suitable online company, I work well under pressure and I am available to work at anytime 24 hours a day the 7 days of the week, would work on weekends and holidays with no problem.

I am a responsible and enthusiastic person who is experienced in marketing, sales and customer service support (Live chat, email and phone) also cold calls. (B2B is never a problem). I do have a high quality attendance level and patience to guide customers to find successful solutions and clear their doubts. I also have worked remotely for companies based in Asia which develop drop shipping businesses and data entry, reaching in all my job positions great results for these companies I worked for. If you are looking for a worker who is always on time and up to seek a high grade of excellence please contact me!

I am a native Spanish speaker, fluent in English, with more than 4 years of experience in customer service, technical support, data entry, translations and graphic design. I recently worked for a well-known American company called Flagship One, a company dedicated to solve electrical problems in vehicles offering a wide range of products and services. Dealing mostly with English speaking American customers but also with Spanish speakers inside and outside North America. Providing pre and after-sales answers and solutions to customer inquiries primarily through inbound and outbound calls but also via voice mail, email and LiveChat. Including sales, payment processing and warranty claims. It should be noted that my experience as a customer service agent is not limited to Upwork, since the first company to which I provided customer service for three years hired me directly, but I can assure that all the information in this profile is true, and I am able to demonstrate each of the statements made. I have recent and first-hand experience with the following tools: - Zendesk - Hydra 1 and 2 - Zoho - Zoho Sign - Everisign - Authorize - Microsoft Office Suite - Ring Central - Slack - Skype - Zoom and more. I do offer my skills, strengths and prior experience to provide a guaranteed quality service and contribute to the success of your business. I am a fast learner and I look forward to working with you on any project you need assistance with.

I consider myself a very calm and polite person, willing to serve and help others. I´m an enthusiastic professional that enjoys the interpersonal communication. My experience with costumers goes over 3 years on this field, when in started as voice over actor and customer service representative in call center. For this reason, when I speak with clients I use a tone that is clear, friendly and welcoming.

Experienced and Skilled Inbound Customer Service Agent with a Passion for Healthcare I am a highly motivated and results-oriented Inbound Customer Service Agent with over 2 years of experience in the healthcare industry. I am proficient in all aspects of customer service, including answering questions, resolving complaints, and providing support. I am also an excellent communicator and have a proven ability to build relationships with customers. In my previous role, I consistently exceeded customer satisfaction goals by 10%. I am also a highly motivated problem-solver and have a proven ability to work effectively in a team environment. I am always looking for ways to improve my skills and knowledge, and I am confident that I can be a valuable asset to your team. I am passionate about providing excellent customer service and I am committed to making a positive impact on the lives of those I serve. I am also a strong believer in the importance of healthcare, and I am excited to be a part of an organization that is dedicated to providing quality care to those in need. I am eager to learn and grow, and I am confident that I can make a significant contribution to your company's success. I am available for an interview at your earliest convenience.

I am a bilingual (Spanish-English) customer service representative with more than 5 years of experience. I am skilled in communicating with clients over the phone, via email, text and social media. I have experience with Live Chat Support and CRMs and I´m eager to learn to use any new tools that get the job done in a perfect way. My most vital asset is my work ethic and my willingness to step in when needed. I’m not afraid to take on a difficult client or do a project that nobody else wants because those are the clients and projects that teach me the most. In addition to this, clients look for me because I can adapt to a customer´s personality to establish empathy and mutual trust. I am a hard-working person with patience, perseverance, very responsible, with attention to detail and I like to get things done in the most efficient way possible. I don´t have any problems working outside of my job description and do whatever is asked of me. I treat the interests of the companies as if they were mine. The CRMs/Tools I have worked on: - Call Tracking Metrics - LiveChat - Slack - Gorgias - Google Spreadsheet - Microsoft Excel - Microsoft Word - Google Drive - LinkedIn - Gmail - Outlook - Adobe Illustrator - Microsoft Teams - Telegram - Skype, Zoom, Google Meet I came to Upwork because I search to keep challenging myself and learn about different fields of work that can help me build my professional and personal background. I am always looking to learn new stuffs about a variety of subjects and I know I can get them here.