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Most founders I work with have the same problem. They are the answer to every question in their business and it is slowing everything down. I fix that. Here is what I actually do. I take businesses running on spreadsheets, WhatsApp threads, half finished Notion pages, and whatever lives in the founder's head, and I turn them into organized, automated operations where every process has an owner, a system, and a place it lives. Messy to organized is the entire job. Everything below is just how I get there. I am a fractional COO and operations expert with 7 years of experience building operational infrastructure for startups, agencies, and scaling businesses across the UK, UAE, Saudi Arabia, Canada, and the USA. I come in, map how the business actually runs, identify what is breaking or missing, and build the systems, workflows, and automations that let the business run without the founder in the room for every decision. I have done this across retail, healthcare, creative media, e-commerce, tech startups and many more. Businesses with one location and businesses with nine. Pre-revenue startups and $9M+ operations. The context changes but the result is always the same: a founder who goes from being the operational bottleneck to focusing on the work only they can do. Not being arrogant, but what makes me different is that I don't need directions, and most definetly I don't need micromanagement. I build operational infrastructure that is connected, automated, and actually used. I'm obsessed with ClickUp as the central operating system, connect it to everything via embed AI agents where they can do the heavy lifting, and hand over a business that manages the majority of its own administration in the background. 🧠 Where AI comes in I build AI agents that do real operational work, not chatbots that answer questions. I am a Claude expert and I design agents that plug directly into live business systems: pulling data from ClickUp via API, analysing it, and producing the output a human would otherwise spend hours on. Performance reviews, operational reporting, client updates, quality checks, documentation. I handle the prompt architecture, the integration layer through Make and n8n, and the guardrails that keep the output reliable enough to actually trust. I am also completing an MSc in AI in Business, so this is not a bolt on. It is where operations is going and I build for it. 📊 Results I have delivered ▶️ Built complete operational infrastructure for a $9M+ retail operation across nine international locations, moving the entire business from spreadsheets and WhatsApp to a fully automated ClickUp system with real-time cross-location visibility ▶️ Reduced a founder's monthly operational review process from several hours of manual work to a single approval click by building a custom AI performance agent connected to ClickUp via API ▶️ Built hiring, onboarding, clinical scheduling, financial tracking, and compliance systems from scratch for a healthcare startup, enabling the founding team to scale without adding operational headcount ▶️ Designed and implemented end-to-end client delivery pipelines for multiple agencies, eliminating manual status updates and giving leadership full project visibility without asking for a single report ▶️ Replaced a scattered tool stack across multiple businesses with a single connected system, cutting 15+ hours of manual work per week and reducing onboarding time by 40% 🚀 What I offer ▶️ Operational infrastructure design and implementation ▶️ ClickUp workspace architecture, automations, and integrations ▶️ AI agent development for operational workflows using Claude ▶️ Workflow automation via Make, Zapier, and n8n ▶️ HR and people operations including hiring, onboarding, and performance management ▶️ Financial operations including P&L, cash flow, reconciliation, and forecasting ▶️ SOP creation and process documentation ▶️ Founder support and decision-making offload I'm your all in one warrior. If your business runs on memory, chase ups, and the founder answering everything, that is exactly the problem I solve. Send me a message and tell me where it is breaking.

Are you seeking a professional who can optimize your business operations, lead successful projects, and ensure top-quality standards across workflows? With over 9 years of experience in operations management, project leadership, and quality assurance, I bring a results-driven approach to every role. Here’s how I can help: - Project Management: Proficient in Agile and traditional methodologies, with expertise in software implementation, internal ERP systems, and stakeholder communication. - Quality Assurance: Skilled at setting up KPIs, conducting detailed performance evaluations, and driving continuous process improvements to maintain high standards. - Operations Optimization: Experienced in process automation, workflow improvement, and developing scalable systems to support business growth. - Technical Expertise: Strong proficiency in Microsoft, Google, Atlassian tools, and more to ensure efficient task management and reporting. I am passionate about helping businesses achieve their goals through innovative solutions, effective communication, and meticulous attention to detail. Whether you need support managing operations, improving quality standards, or leading complex projects, I’m here to deliver results.

I help Amazon sellers manage and grow their Seller Central accounts — from FBA operations, listings and PPC to product research, inventory planning and supplier sourcing. My experience combines digital marketing since 2015, 6+ years in e-commerce, and an MBA in Marketing. I have worked as a marketer, e-commerce operator, business owner, and consultant, giving me a practical understanding of both day-to-day execution and the commercial decisions behind it. I can help you with: AMAZON & E-COMMERCE • Amazon Seller Central account management • Amazon FBA operations and launch planning • Product research and opportunity validation • Alibaba supplier research, verification, and comparison • Supplier negotiation, samples, sourcing, and shipping coordination • Keyword research and Amazon listing optimization • Inventory, pricing, and account performance reviews • Amazon advertising strategy and campaign management DIGITAL MARKETING & BUSINESS GROWTH • Digital marketing strategy and campaign planning • Meta Ads and Google Ads management • Lead generation funnels and conversion tracking • CRM setup and sales process improvement • Customer, competitor, and market analysis • Business audits, KPI dashboards, and actionable growth plans WHY WORK WITH ME? • Digital marketing experience since 2015 • 6+ years of hands-on e-commerce experience • Experience sourcing products from Alibaba for Amazon • MBA in Marketing • Experience managing paid-media budgets of approximately $6,000 per month • A business-first approach focused on data, margins, execution, and measurable priorities You can expect clear communication, organized delivery, honest recommendations, and practical next steps. I will not overwhelm you with generic reports or unnecessary activity—I focus on identifying the real bottlenecks and translating strategy into execution. Whether you are launching your first Amazon product, sourcing from Alibaba, improving an existing Seller Central account, or building a stronger marketing and sales system, I can help you create a focused plan and move forward with greater clarity. Send me a message describing your current situation, your goals, and your biggest challenge. I will tell you honestly where I can add the most value.

🇳🇱 Need fluent Dutch customer support that converts, retains, and actually sells? I've run outbound telemarketing campaigns for VodafoneZiggo, led Dutch-speaking teams at Zalando NL, handled 110+ daily contacts at Vandenborre, delivered Microsoft 365 admin support to Dutch-speaking B2B clients, and provided 5-star technical support for Samsung — all remotely, all at scale. With 8+ years across customer experience, BPO operations, technical support, quality assurance, and team leadership, I bring senior-level expertise to every project — whether you need a single reliable Dutch agent or a fully managed multilingual support operation. WHAT I DELIVER: → Dutch & multilingual inbound/outbound support (phone, email, live chat) → Outbound sales & telemarketing campaigns in Dutch (acquisition, upsell, retention) → Microsoft 365 admin support for Dutch-speaking B2B clients (Exchange Online, SharePoint, Teams, OneDrive) → Technical support & troubleshooting (telecom, e-commerce, SaaS) → Shopify & e-commerce customer support (order management, returns, escalations) → QA auditing, KPI tracking, agent coaching & performance reporting → CRM management via Zendesk, Salesforce, HubSpot & Freshdesk → Team Leader & operations management for remote BPO teams → Customer service outsourcing setup for Dutch & European markets WHO I'VE WORKED WITH: Zalando NL · VodafoneZiggo (outbound sales & telemarketing) · Microsoft 365 (B2B Dutch) · Samsung · Vandenborre WHY CLIENTS CHOOSE ME: ✔ Native-level Dutch (C2) + fluent English (C1) + Arabic — rare combination for EU & MENA markets ✔ 5.0 rating across all Upwork jobs — zero compromises on quality ✔ I don't just handle tickets — I improve your entire support operation ✔ Fast onboarding, async-ready, European timezone aligned ✔ Founder of OutsourcePartner.nl — I understand your business, not just your inbox Whether you're a Shopify brand scaling Dutch support, a SaaS startup entering the Netherlands or Belgium, a telecom company running acquisition campaigns, a B2B company needing Dutch Microsoft 365 admin support, or an agency needing a senior remote operator — let's talk. 👉 Message me and I'll respond within a few hours.

🚀 Power Platform Developer | Apps, Automation & Dashboards 💼 Specialized in building business applications, workflow automation, and data-driven dashboards, with strong experience in creating scalable approval systems and integrated business solutions. Power Platform Developer delivering custom apps, automated workflows, and clear data insights using Power Apps, Power Automate, Power BI, SharePoint, and n8n to help businesses operate more efficiently. 🛠️ Core Skills: 🖥️ Power Apps – Canvas apps, role-based access, business-focused UI 🔄 Power Automate & n8n – Workflow automation, approvals, integrations 📊 Power BI – Dashboards, KPIs, reporting 📂 SharePoint – Data management, lists, and integrations 🎯 What You’ll Get: 🚀 Custom-built business applications tailored to your workflows 🤖 Automated processes and smart approval systems to reduce manual effort 📊 Interactive dashboards and reports with clear, actionable insights 🔐 Scalable, secure, and production-ready solutions built for real-world use

Manually comparing supplier quotes, chasing quote follow-ups, losing days before a quote goes out? I built the full Zoho Creator system an aerospace parts distributor runs on — Sales Orders, Invoices, Purchase Orders, Vendors, Costing — with deep focus on RFQ automation, cutting employee processing time by 70% and reducing the team needed to handle quotes from 5 people to 2. The direction I build toward: a company that runs on one manager, with Zoho + AI doing the operational work. I've solved similar chaos in real estate too: as a Zoho CRM Admin, I built a system where Zoho + AI automatically separated Hot leads (routed straight to agents) from Normal ones (nurtured by AI via email/WhatsApp until they were ready) — cutting the agent team from 15 down to the strongest 5, with full activity tracking and campaign-source reporting so management could see exactly what was working. What I build: → Zoho Creator — custom end-to-end apps (RFQ/sales systems, real estate, academies, service businesses) → Zoho CRM — pipeline setup, custom modules, lead routing, sales automation → Zoho Finance (Books + Inventory) — chart of accounts, tax setup, inventory sync, reconciliation → Integrations — Amazon SP-API, Shopify, WhatsApp, Google Sheets, via n8n & REST APIs → Zoho Desk & People — support workflows, HR & onboarding automation Industries: Aerospace/Supply Chain · Real Estate · E-Commerce (Amazon KSA) · Legal Tech · Medical Insurance · Academies I focus on clean architecture and documentation your team can actually maintain after I'm gone — not black-box automations only I can touch. Let's build the system that runs itself.