Hire the Best Customer Research & Insights Freelancers
in Serbia

More than 3,000 reviews on G2
Rating is 4.5 out of 5.
4.5/5
of Upwork by G2 peer reviewers
Mladen C.

Belgrade, Serbia

$30/hr
5.0
34 jobs

As a performance creative specialist with 9+ years in design and 3+ years in performance marketing, I produce video & static ads engineered to stop the scroll and drive installs - tested by CTR, IPM, and ROAS, and backed by ASO so the users I bring actually convert. Design that's measured, not just admired. I bridge organic growth (ASO) and paid acquisition (UA), combining player psychology, performance data, and strong visuals to maximize visibility, conversion rate, and downloads. WHAT I DO App Store Optimization (ASO) - Keyword research and metadata optimization for the App Store and Google Play - Conversion Rate Optimization (CRO) and A/B testing of store listings - Creative design of storefront assets: app icons, screenshots, feature graphics, and app preview videos - Hands-on in App Store Connect and Google Play Console - Localization of store creatives for global markets User Acquisition (UA) Creatives - High-performing video and static ads for Meta (Facebook/Instagram), Google Ads, TikTok, Unity Ads, AppLovin, IronSource, Mintegral, and Apple Search Ads (ASA) - Hook-driven concepts built around audience motivation and tested by CTR, IPM, and ROAS - Motion design and editing across 9:16, 16:9, and 1:1 formats with full network safe-zone compliance - Competitor and Ad Library research to find winning angles, then iterate on winners and cut losers Creative Strategy & Testing - Creative briefs built around clear, strategic hypotheses - Structured creative testing and performance analysis - why a creative worked, why it failed, and what to test next - Turning customer insights and player psychology into concepts that convert Branding & Visual Identity - Logos and full brand identity systems - Esports apparel and jersey/kit design - Livestream and Twitch overlays, plus social media layouts for teams and studios TOOLS - Adobe Photoshop, Illustrator, After Effects, and Premiere Pro - Figma - GenAI tools - SensorTower - AppsFlyer WHO I WORK WITH & RESULTS I've produced creatives and managed ASO for studios like Battle Creek Games, GamoVation, Voodoo, Applica Agency, across casual, hybrid-casual, and puzzle titles, but not limited to mobile apps. Highlights include scaling marketing ad spend to 6 figures, hitting ~18% CTR on UA video creatives, and crafting designs for 250+ clients across multiple industries. HOW I WORK I work on a B2B basis and I'm comfortable starting part-time and flexible before scaling into an ongoing engagement. I'm also happy to begin with a paid test task so we can confirm we're aligned before committing to bigger work. Whether you're rebranding, launching a new title, or scaling a game or app globally, I bring creativity backed by performance. Send me your store listing or game link and I'll point out a few quick wins I'd test first.

  • App Store Optimization
  • Conversion Rate Optimization
  • Mobile Game
  • Ad Creative
  • Mobile Advertising
  • Graphic Design
  • Logo Design
  • Motion Graphics
  • Branding
  • Gaming
  • Video Advertising
  • Video Ad
  • Content Marketing
  • Marketing Strategy
  • Creative Direction
Konstanca G.

Belgrade, Serbia

$75/hr
5.0
45 jobs

Primary research specialist ๐Ÿ“Š Market Research (MRCA verified member), ๐Ÿค Interview Moderation, ๐Ÿ“š Lead Generation, ๐Ÿ“– Desk Research A Masterโ€™s degree in Spanish Language and Hispanic Literature with over six years of experience in the Market Research industry. Iโ€™ve successfully completed numerous consumer and patient/HCP , B2B projects, showcasing my diverse skill set. I am the partner companies trust to understand their customers, design better journeys, and make data-backed decisions. I help brands and agencies deeply understand their customers through customized primary researchโ€”moderated interviews, data analysis, customer journey mapping, and actionable insights. In addition, my certifications from the British Healthcare Business Intelligence Association in Adverse Event Reporting and Legal and Ethical Guidelines Training underscore my commitment to professional development and adherence to industry standards. ๐Ÿ“Š **Market Research:** Expert in utilizing various methodologies to gather and analyze market data. ๐Ÿค **Interview Moderation:** Effective in moderating focus groups and interviews to extract valuable insights. ๐Ÿ“š **Lead Generation:** Proven strategies for identifying and pursuing new business opportunities. ๐Ÿ“– **Desk Research:** Comprehensive approach to collecting and analyzing data from secondary sources. ๐Ÿ‡ช๐Ÿ‡ธ **Spanish Language Mastery:** Fluent in Spanish, offering translation, interpretation, and literary analysis services. Ready to bring your projects to new heights with my expertise? Letโ€™s connect!

  • Market Research Interview
  • Research Interviews
  • Serbian
  • English
  • Spanish
  • Quantitative Research
  • Subtitles
  • Translation
  • Phone Communication
  • Language Interpretation
  • Cold Calling
  • Customer Service
  • Spanish to English Translation
  • English to Serbian Translation
Aleksa B.

Belgrade, Serbia

$20/hr
5.0
13 jobs

I'm a data specialist and virtual assistant with 4+ years of experience in market research, data analysis, and administrative support. I've worked across a wide range of industries and project types - from researching the competitive landscape of fitness apps and mapping the Nordic startup ecosystem, to identifying industrial clients across global coastal regions for a deep-sea water technology company. I'm comfortable jumping into a new industry, figuring out what matters, and delivering structured, accurate results. My most recent role was Market Research Team Lead at Hopper, where I managed and analyzed large hotel datasets - cleaning, organizing, and making sure the data was accurate and accessible before it reached anyone else. As a team lead, double-checking everything was part of the job, so attention to detail is second nature to me. Before data, I was a journalist and content writer, which means my written English is sharp, my reports are clear, and my communication is professional. Tools I work with daily: Excel, Google Sheets, SQL, and various research and data tools. If you need someone who can dig into data, organize information, and deliver clean, reliable work - I'm your person.

  • Data Analytics
  • Data Visualization
  • Data Cleaning
  • Data Entry
  • Market Research
  • Microsoft Excel
  • Google Sheets
  • SQL
  • Competitive Analysis
  • Database Management
  • Report Writing
  • Virtual Assistance
  • Administrative Support
  • Research & Development
  • Content Writing
Milos S.

Novi Beograd, Serbia

$15/hr
4.9
60 jobs

Hello, I am a Research & Data Analyst with over 8 years of professional experience in banking and vault operations, supporting businesses with market research, web research, lead generation, and data analysis projects. I have successfully completed projects involving: โœ” Market Research & Competitor Analysis โœ” Web Research & Data Collection โœ” LinkedIn Research & Lead Generation โœ” Contact Discovery & Data Enrichment โœ” CRM Database Building & Validation โœ” Excel Reporting & Data Organization โœ” Industry & Company Research โœ” Advertising Technology and Digital Market Research

  • Anti-Money Laundering
  • Due Diligence
  • Compliance
  • Governance, Risk & Compliance Software
  • Risk Assessment
  • Know Your Customer
  • Microsoft Excel
  • Legal Research
  • Business Analysis
Nikola M.

Belgrade, Serbia

$15/hr
4.9
89 jobs

I am master environmental protection analyst and a freelancer. I have 5+ years of experience on Upwork platform and I have wide knowledge in Web Research, Data Mining, Data Entry, Lead Generation, Market Research and Reporting, Light Project Management. I have also been involved in several ecology and environment protection projects outside the Upwork where I had the opportunity to build skills in project management, data gathering and analysis, visualization and presentation. Looking for different and interesting jobs and if you are looking for a full-time or a part -time freelancer who is dedicated and communicative, I'm the right person for you. Hope to work with You, all the best!

  • Data Entry
  • Google Docs
  • Online Research
  • Lead Generation
  • Data Analysis
  • DOS Administration
  • Topic Research
  • Administrative Support
  • Web Analytics
  • Contact List
  • Agriculture & Forestry
  • Consumer Research
  • Qualitative Research
  • Science & Medicine
Tiana Alexandra M.

Belgrade, Serbia

$17/hr
4.9
95 jobs

Hi! Iโ€™m a psychologist, psychotherapist in training, and multilingual research professional with 7+ years of experience and over 80 successfully completed projects in market and academic research, content writing, translation, customer support, and AI linguistic projects. Over the years, Iโ€™ve built a unique cross-disciplinary career combining psychology, language, and data โ€” spanning academic and market research, AI language development, and creative content writing. My expertise includes: โœ… Translation & Localization (English, Danish, Serbian, Croatian) โ€“ technical, creative, and cultural adaptation. โœ… Content Writing & Editing โ€“ research and mental health-based articles, blogs, and copy tailored for clarity, tone, and audience impact. โœ… AI & Linguistic Data Annotation โ€“ Experience in AI chatbot training, language modelling, and dataset refinement. โœ… Transcription & Subtitling โ€“ high-accuracy transcripts with professional formatting and timecoding. โœ… Customer Support & Communication โ€“ empathetic, structured, and solution-oriented interaction with clients and users. โœ… Research & Data Analysis โ€“ strong background in qualitative and quantitative research, survey design, data interpretation (SPSS, JASP) into actionable insights. With a foundation in empirical psychology and ongoing training in constructivist psychotherapy, I bring a deep understanding of human cognition, motivation, and communication into every project. Whether Iโ€™m refining AI-generated text, providing customer support, crafting meaningful content, or translating nuanced human expression, my focus is always on accuracy, authenticity, and engagement. Iโ€™m passionate about working on projects that connect language, psychology, and technology, and I love collaborating with teams who value both creativity and precision. Letโ€™s connect! Iโ€™d be happy to share samples of my work or discuss how I can contribute to your project.

  • Academic Research
  • English
  • Danish
  • Serbian
  • Croatian
  • Translation
  • Subtitles
  • Content Writing
  • Linguistics
  • AI Model Training
  • Psychology
  • Psychometrics
  • Customer Support
  • Mental Health
  • Transcript

How it works

Post a job for free Post a job

Tell us what you need. Create your own job post or generate one with AI then filter talent matches.

Hire top talent fast

Consult, interview, and hire quickly, so you can meet the freelancers you're excited about.

Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

Payment simplified

Manage payments in one place with flexible billing options. Only pay for approved work, hourly or by milestone.

Don't just take our word for it

How do I hire a Customer Research & Insights Freelancer in Serbia on Upwork?

You can hire a Customer Research & Insights Freelancer in Serbia on Upwork in four simple steps:

  • Create a job post tailored to your Customer Research & Insights Freelancer project scope. We'll walk you through the process step by step.
  • Browse top Customer Research & Insights Freelancer talent on Upwork and invite them to your project.
  • Once the proposals start flowing in, create a shortlist of top Customer Research & Insights Freelancer profiles and interview.
  • Hire the right Customer Research & Insights Freelancer for your project from Upwork, the world's largest work marketplace.

At Upwork, we believe talent staffing should be easy.

How much does it cost to hire a Customer Research & Insights Freelancer?

Rates charged by Customer Research & Insights Freelancers on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Customer Research & Insights Freelancer in Serbia on Upwork?

As the world's work marketplace, we connect highly-skilled freelance Customer Research & Insights Freelancers and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Customer Research & Insights Freelancer team you need to succeed.

Can I hire a Customer Research & Insights Freelancer in Serbia within 24 hours on Upwork?

Depending on availability and the quality of your job post, it's entirely possible to sign up for Upwork and receive Customer Research & Insights Freelancer proposals within 24 hours of posting a job description.