Hire the best Customer Research & Insights professionals

Check out Customer Research & Insights professionals with the skills you need for your next job.

Clients rate Customer Research & Insights professionals
Rating is 4.8 out of 5.
4.8/5
based on 2,427 client reviews
Michael S.
$90/hr
  • Trophy Icon Customer Research & Insights
  • Survey Design
  • Internet Survey
  • Researcher
  • Customer Experience Research
  • Consumer Research
  • SurveyMonkey
  • Qualitative Research
  • Statistics
  • Quantitative Analysis
  • Survey
  • Market Research
  • Quantitative Research
  • Data Analysis
  • Market Research

Hello! I'm an experienced and helpful research professional with over 20 years of survey research experience. I apply my knowledge of best practices to maximize your response rates and the reliability and usefulness of your results. I guarantee you’ll be happy with the service I provide! I have over 20 years experience conducting surveys and other social science research methods in business, government, and academic settings. I have a PhD in Social Psychology and have taught survey and research methods in undergraduate and graduate programs. I specialize in questionnaire design, testing, and analysis, but I have experience in other...

Heather L.
$125/hr
  • Trophy Icon Customer Research & Insights
  • Customer Relationship Management
  • Loyalty Marketing
  • Presentation Design
  • Presentations
  • Content Marketing
  • Email Marketing
  • Brand Positioning & Messaging Strategy
  • Marketing
  • HubSpot
  • Klaviyo
  • Consumer Research
  • Online Market Research
  • Audience Segmentation & Targeting
  • eCommerce

✅ Expert-Vetted Talent (Top 1% of UpWork) Accomplished marketing professional specializing in marketing strategy and engagement. Highly skilled in creating marketing campaigns and presentations that clearly articulate the brand's strategy and customer positioning. Clients include: Starbucks, GNC, Coors Light, Gerber, American Express, Southwest Airlines, CeraVe, Hills Pet Food, Johnson & Johnson, Pepsi, Tropicana, Hallmark and Wizarding World (Harry Potter).

Roger L.
$60/hr
  • Trophy Icon Customer Research & Insights
  • Qualitative Research
  • Market Research
  • Internet Research
  • Telemarketing
  • Brand Research
  • Microsoft Excel
  • Quantitative Research
  • Researcher
  • Consumer Research
  • User Research
  • Marketing Data Analytics
  • Market Research
  • Report Writing
  • Quantitative Analysis

I'm a market research professional, and have worked on client-side and agency-side in various roles for the past 15 years. If you take me on as a freelancer, you'll get: * Someone with a science degree; and post-graduate marketing - this means I understand the role and function of what I'm being asked to do in research projects, and will provide quality outputs for you. * Someone with 15 years' experience in research. About 75% of this has been in quantitative research. This means I can analyse data, report on those analyses, and prepare presentations that are meaningful and add value * Someone with experience in marketing management...

Lawrence P.
$150/hr
  • Trophy Icon Customer Research & Insights
  • Survey Design
  • Marketing Strategy
  • Consumer Research
  • Quantitative Research
  • Quantitative Analysis
  • Customer Experience Research
  • Qualitative Research
  • Report Writing
  • Market Research
  • Competitive Analysis

Accomplished market research professional and methodology expert with 25+ years experience leading, developing, designing and executing qualitative and quantitative primary research studies with B2B, B2C and B2B2C audiences. Expert-Vetted on Upwork (a status reserved for the top 1% of freelancers on the platform), with a wide network of world-class, agency-experienced and expert researchers who can be brought in to help execute any project based on your needs, without the overhead costs of an industry agency. Strategic adviser to clients, adept at developing research plans that address business issues and translating and synthesizing data...

Chloe C.
$80/hr
  • Trophy Icon Customer Research & Insights
  • Competitive Analysis
  • Market Research
  • Qualitative Research
  • Survey Design
  • Customer Insights
  • Marketing Strategy
  • Consumer Research
  • Online Market Research
  • Company Research
  • New Product Innovation
  • UX Research
  • Focus Groups

Want to get to know your customers better? Want to know if your product will succeed before launching it? How about knowing where your brand stands within the market? These are the questions I help my clients answer. Market research is a critical, yet often missed, step to success for any business. Here's how I can help... As a skilled qualitative and quantitative researcher, I have experience working with clients ranging from startups to Fortune 500 companies. I have worked on custom research projects across various industries like CPG, finance, home appliances, non-profits, and technology. I have end-to-end experience with the following...

Livia C.
$90/hr
  • Trophy Icon Customer Research & Insights
  • Market Research
  • Data Analysis
  • Qualitative Research
  • Quantitative Analysis
  • Competitive Analysis
  • Marketing Data Analytics
  • Trend Analysis
  • Quantitative Research
  • Advertising Research
  • Pricing Research
  • Social Listening
  • Healthcare & Medical
  • SEO Keyword Research
  • UX Research

Problem-solving mixed-method researcher focused business challenges: US, Canada and Latam markets. 3rd semester in a master's degree in Data Analysis at the Graduate Center/ City College of New York. Experience covers: - Competitive/ benchmark analysis - Market research: primary & secondary research - Analyzing the market needs and pain points - Market sizing (TAM/SAM/SOM) - Market analysis (SWOT, PESTEL, Porter’s FIVE Forces, Kano Analysis) - Qualitative and Quantitative analysis - SEO keyword research - User research: user interviews and user personas, usability and accessibility tests, consumer feedback, customer insights, surveys,...

Arnold T.
$40/hr
  • Trophy Icon Customer Research & Insights
  • Company Valuation
  • GAAP
  • Bloomberg Terminal
  • Financial Analysis
  • Cryptocurrency
  • Investment Research
  • Accounting Principles & Practices
  • Technical Analysis
  • Bitcoin
  • Microsoft Power BI
  • Consumer Research
  • Accounts Receivable
  • Microsoft Excel
  • Data Analysis

Investment and corporate finance Equity research report, Equity Valuation, Stock market analysis, Company valuation, Investment research, ETF analysis, Portfolio Management, Financial risk analysis, Fund screening, Mutual funds analysis, Mergers and acquisitions, Joint ventures, Investment pitch deck, Bond pricing, Economic forecast, Econometrics, Option pricing Fintech l Cryptocurrencies and Blockchain Analyze the crypto ecosystem and produce market reports, coin analysis, training material. ICO research as well as blog post and newsletter. I worked on several crypto related projects. Data l Business and Operations Analysis Extracting...

Dr Helen S.
$75/hr
  • Trophy Icon Customer Research & Insights
  • Organizational Behavior
  • Data Collection
  • Candidate Interviewing
  • Program Evaluation
  • Data Analysis
  • Qualitative Research
  • Customer Insights
  • Market Research Interview
  • Research Methods
  • Consumer Research
  • Academic Research
  • Researcher
  • English

I am an experienced and highly conceptual qualitative researcher and expert Grounded Theorist keen to collaborate on market/social research/UX or evaluation projects in a team or work as a solo researcher. I am currently working on the application of grounded theory as a method for qualitative analysis of multiple forms of data in evaluation. RECENT PROJECTS (i) EVALUATION: I worked remotely on 4 mixed method product evaluations for global company Johnson & Johnson’s Health and Wellness Solutions . Projects 1 & 2: required qualitative evaluation of 2 different courses designed to facilitate long term behaviour change in participants....

Martin M.
$40/hr
  • Trophy Icon Customer Research & Insights
  • Market Research
  • Public Relations
  • Communications
  • Strategy & Planning

I have conducted market research and polling projects at agencies in Toronto, DC, NYC, and Pittsburgh for over two decades. I’ve worked with clients large and small, corporate and not-for-profit, across a wide range of industries and sectors, including politics. At different times I have focused more in some areas than others—higher education, healthcare and pharmaceutical, consumer products, financial, and travel and tourism—but the common threads have been the development of actionable insights to inform communications campaigns and strategy and research to measure the market potential of products and programs.

Md Mominul I.
$40/hr
  • Trophy Icon Customer Research & Insights
  • Business Writing
  • Business Plan
  • Pricing Strategy Consulting
  • Marketing Analytics
  • Online Market Research
  • Business Consulting
  • Quantitative Research
  • Competitive Analysis
  • Market Research
  • Market Research
  • Pricing
  • Fashion & Beauty

Hello. My name is Mominul. I am a freelance Market Research, and Web Research expert having more than SIX years of working experience. I have worked as a market & web researcher with many international individuals and organizations. I have completed the BSS & MSS in Economics from Jagannath University, Dhaka. I have a strong passion to help others. If you are looking for a dedicated and highly professional freelance market researcher to meet your research needs, I’m here to help you. I will provide you with a quality and well-researched market research report. 𝐑𝐞𝐜𝐞𝐧𝐭 𝐏𝐮𝐛𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Islam, M. M., Chowdhury, I. H., & Islam,...

Mohsin Ali S.
$10/hr
  • Trophy Icon Customer Research & Insights
  • Amazon FBA
  • Amazon PPC
  • Amazon Listing Optimization
  • Product Listings
  • Brand Research
  • Project Management
  • WordPress Development
  • Brand Marketing
  • Email Handling
  • Email Marketing Strategy
  • Email Marketing
  • PPC Marketing
  • PPC Campaign Setup & Management
  • ManyChat
  • Customer Support Plugin

Are you ready to take your Amazon FBA business to the next level? Look no further! As a highly skilled and experienced freelancer, I have what it takes to help you succeed. With over 4 years of experience in the industry and a track record of delivering outstanding results, I am the go-to choice for all your Amazon needs. From product research and sourcing to product listing, EBC/A+ content creation, and more, I have the skills and expertise to drive your store's success. And with experience in both Amazon FBA Private Label and Wholesale, I am well-equipped to handle any task you have in mind. But don't just take my word for it - check out...

Julie C.
$100/hr
  • Trophy Icon Customer Research & Insights
  • MS Excel
  • Research & Strategy
  • Grant Research & Prospect List
  • Financial Forecasting
  • Financial Modeling
  • Financial Projection
  • Business Modelling
  • Market Analysis
  • Market Segmentation Research
  • Market Research
  • Competitive Analysis
  • Financial Statement
  • Due Diligence

I can provide you with a multitude of business support, from data entry to competitive intelligence to commercial due diligence to financial statement modeling and market modeling, including sizing, segmentation, forecasting, and scenario analysis. My strengths are in evaluating markets and opportunities through a strategic lens, while building company specific financial models that are dynamic based on assumptions.

Jorge L.
$25/hr
  • Trophy Icon Customer Research & Insights
  • Market Research Interview
  • Persona Development
  • Internet Survey
  • Market Research
  • Focus Groups
  • English
  • Statistics
  • NPS
  • Quantitative Analysis
  • Consumer Research
  • Marketing Strategy
  • Survey Design
  • SAS
  • Qualitative Research

I am a Venezuelan sociologist with twelve years of experience in market research. I am excellent at doing business analysis using combined methodologies; in quantitative, I support my insights with statistical data using software like SAS or SPSS. On the other hand, in qualitative, I have many focus groups and in-depth interviews moderated by myself. I am seeking employers who need to design a survey, moderate focus groups or in-depth interviews, design customer personas, or any market research process fast and with quality.

Anna M.
$80/hr
  • Trophy Icon Customer Research & Insights
  • Problem Solving
  • Management Consulting
  • Strategic Plan
  • Strategic Thinking
  • Startup Consulting
  • Presentation Design
  • Data Visualization
  • Microsoft PowerPoint
  • Innovation Strategy
  • Market Analysis
  • Qualitative Research
  • Market Research
  • Presentations

My name is Anna and I am a management consultant. I have worked 5+ years in that field, firstly for a local top-tier consulting boutique in Warsaw (Poland) and later in a leading global consultancy Bain & Company. Currently, I put my experience to good use, working as an independent consultant. I can help your company whenever you need general professional support. I have experience in presentation design, business model preparation, operating model design, survey preparation and analysis, financial model building and many others. If you have any specific problems or needs, just reach out to me and we can work together on the solution. My...

Heather F.
$150/hr
  • Trophy Icon Customer Research & Insights
  • Market Research
  • Customer Insights
  • Data Analysis
  • Exploratory Data Analysis
  • Qualitative Research
  • Quantitative Research
  • Project Management
  • New Product Innovation
  • Consultant
  • SurveyMonkey
  • Qualtrics
  • QuestionPro

I have over ten years of experience in customer research & insights, where I have earned a reputation for asking the right questions to push the business forward, identifying creative solutions to problems, and distilling research into meaningful insights for my clients. I have a proven track record of developing full-suite research capabilities to drive customer-first organizations into the future, with an extensive background in leading qualitative and quantitative research in areas including: customer segmentation, brand positioning, product development, innovation, brand performance & competitor tracking programs, marketing &...

Anika L.
$150/hr
  • Trophy Icon Customer Research & Insights
  • Brand Strategy
  • Marketing Strategy
  • B2B Marketing
  • Market Research
  • Market Analysis
  • Market Segmentation Research
  • Consumer Research
  • Brand Development
  • Competitive Analysis
  • Survey Design
  • UX Research
  • Qualitative Research
  • Quantitative Analysis
  • Brand Consulting
  • Brand Positioning

The power of brands and marketing has always fascinated me. I love a strategic challenge. Developing inspiring ideas through unearthed strategic insights utilizing primary and secondary techniques to help brands/companies communicate and connect with their audience/customers is what I always strive at. Whether it’s working with a new company for an effective go-to-market plan, evaluating and revitalizing an existing brand, or developing growth strategies, I bring creative thinking and passion that helps clients identify, develop and implement strategies that make meaningful connections with their audiences and achieve their business...

Ubaid M.
$19/hr
  • Trophy Icon Customer Research & Insights
  • Amazon FBA
  • Amazon Listing Optimization
  • Product Listing
  • SEO Keyword Research
  • Amazon Seller Central
  • Amazon PPC
  • Product Research
  • PPC Campaign Setup & Management
  • eCommerce
  • Dropshipping
  • Online Market Research
  • Amazon
  • eBay Listing
  • eBay Marketing

🍀 Amazon Wholesale, PL 🍀Amazon Private Labels 💰 Generated $1.5M+ for my clients 💰 $50,000+ /Month sales trackrecord 💰straight 2 years off and ON the Platfom work history 💰90% Long term clients history Greetings, Entrepreneurs and Business owners. 👉 Hard times in Identifying professional freelancer for your eCommerce business? 🍀 You landed the profile where you can Enjoy a Top-Rated experience to Build, Grow and Scale your business to the next level literally with MINIMUM RISK of losing your money. This is Malik Ubaid with a vast experience across Amazon Businesses and Ebay dropshipping I am specifically...

Tamara A.
$95/hr
  • Trophy Icon Customer Research & Insights
  • Research Papers
  • Article Writing
  • Business Writing
  • Survey Design
  • SurveyMonkey
  • Internet Survey
  • Editor
  • Proofreading
  • Copy Editing
  • Data Science
  • Infographic
  • Academic Editing
  • Market Research

I am a thorough, detailed, engaged, thoughtful, and conscientious researcher, writer, and editor. I have a PhD in Clinical Psychology from UCLA and a BA from UC Berkeley and 25+ years of experience in research/evaluation, project management, and writing/editing within non-profit, for-profit, and academic environments. Rigorous and Responsible Researcher I will carry out all of your research needs with accuracy, efficiency, and elegance: web research, study design, survey development, data collection, qual and quant analyses, etc. I hold a PhD in Clinical Psychology from UCLA and a BA from UC Berkeley and 20+ years of experience in...

Gary B.
$95/hr
  • Trophy Icon Customer Research & Insights
  • Survey Design
  • Survey
  • Data Analysis
  • Market Research
  • Candidate Interviewing
  • Focus Groups
  • Report Writing
  • Qualitative Research
  • Quantitative Research
  • Market Research
  • Internet Survey
  • Statistics
  • Conjoint Analysis

I'm a Top Rated consultant with proven experience executing B2B and B2C market research initiatives that help organizations gain a deeper understanding of their current and prospective customers. I'm proficient in all aspects of market research projects, including framing key objectives; selecting appropriate methodology; designing effective surveys and instruments; fielding surveys and conducting interviews; analyzing data; and communicating findings, insights, and recommendations. My expertise includes qualitative and quantitative research for branding, segmentation, positioning, messaging, new products, win/loss, customer experience, and...

Justin V.
$40/hr
  • Trophy Icon Customer Research & Insights
  • Microsoft Excel
  • Tableau
  • Statistical Modeling
  • Logistic Regression
  • Linear Regression
  • Data Analysis
  • Tableau
  • Microsoft PowerPoint
  • Microsoft Word
  • Business Analysis
  • Market Research
  • Competitive Analysis
  • Market Research
  • Microsoft Power BI

10+ years of experience scrubbing, analyzing and presenting data. I have worked as a data/financial analyst and consultant for IT companies, healthcare systems, and education agencies. I specialize in extracting trends and insights from data and presenting those insights in a way that helps businesses and managers make decisions. The virtue of my data analysis is action - I guide leaders to the right conclusions, so that they can improve their organization or meet specific outcomes (data work is not about numbers on a page!). I am known for my strong attention to detail and for high levels of customer service. I believe my strength is...

Mansour A.
$200/hr
  • Trophy Icon Customer Research & Insights
  • Polymer Science
  • Materials Engineering
  • Chemical Engineering
  • Chemistry
  • Materials Characterization
  • Innovation Strategy
  • Business Innovation
  • Online Market Research
  • Chemicals
  • Patent Search
  • Startup Consulting

★☆★☆★ 5 STAR RATED Scientist, Engineer, Product Inventor, Business Innovator Recognized as a source of creative ideas, solutions, and rapid innovation development, I partner with business, technical, and marketing leaders to understand their needs. Those insights focus my passion for advancing innovation pipelines and developing new products, technologies, and business models to achieve an organization’s goals and bring value to the business and its customers. A strong technical basis allows me to quickly dive into and understand new fields with breadth and depth as it relates to both the technology and competitive landscapes....

Darsei C.
$190/hr
  • Trophy Icon Customer Research & Insights
  • Data Analysis
  • Market Research
  • Market Analysis
  • Tableau
  • Statistics
  • Competitive Analysis
  • Lead Generation
  • Business Intelligence
  • Data Mining
  • Marketing Data Analytics
  • B2B Marketing
  • Data Collection
  • Market Segmentation Research
  • Analytics
  • Venture Capital Consulting

Highly experienced Market Intelligence & Data Analytics Expert with a proven track of helping companies leverage big data to grow their products and services by enabling evidence-based decision making. My project has supported a range of companies, from emerging disruptive startups to Fortune 100 global titans. I'm super passionate about generating deep insights from complex data, & present them in a way that strategically supports decision-makers. Thus far, around 40% of my Upwork work history is comprised of rehires, and I have earned a Top-Rated Badge since March 2015. As an expert in finding, cleaning, analyzing, and presenting...

Desiree Y.
$95/hr
  • Trophy Icon Customer Research & Insights
  • Marketing Strategy
  • Market Research
  • Management Consulting
  • Business Analysis
  • Strategic Plan
  • Business Writing
  • Market Analysis
  • Lead Generation
  • Researcher
  • Competitive Analysis
  • Investment Research
  • Innovation Scouting
  • Market Research Interview

I'm an expert in the startup sector in Spain and can help you identify prospective investment or acquisition opportunities. I'm a strategic marketing consultant turned freelancer while living in Barcelona, Spain. I am a multilingual MBA graduate with marketing expertise in strategic marketing, customer and market research, competitive analysis, market entry, and pricing. Are you or your clients interested in investing in companies in specific target industries? Are you wondering what kinds of startup companies are in a certain sector based on your criteria? Are you interested in understanding new legislation that can impact certain...

Himanshu G.
$80/hr
  • Trophy Icon Customer Research & Insights
  • Microsoft Excel
  • Corporate Strategy
  • Management Consulting
  • Startup Consulting
  • Process Improvement
  • Business Valuation
  • Market Research
  • Competitive Analysis
  • Dashboard
  • Financial Modeling
  • Tableau
  • Google Data Studio
  • Product Management
  • User Stories

I am an Independent Consultant, proficient in a range of areas:  Financial Analysis: Financial Modelling and Projections, DCF Valuation, Performance Assessment  Market Research: Competitive Research, Product Research, Industry Research, Research Analytics  Business Analytics: Insight Generation, Tableau/Power BI Dashboards  Digital Transformation / Product Management: Reimagining and designing tools to offer products/services digitally  Operations: Process Tools, Process Improvement, New Process Design  Business Plans: Financial Projections, Market Research, Sales, Marketing & Operational Setup Within these areas, my projects have...

Whitney K.
$125/hr
  • Trophy Icon Customer Research & Insights
  • Marketing Strategy
  • Forum Moderation
  • Market Research
  • Business Development
  • UX Research
  • Quantitative Analysis
  • Survey Design
  • Qualitative Research
  • Report Writing
  • Concept Development

I offer over 19 years of strategic management, marketing and research experience allowing me to conduct both qualitative and quantitative analysis from request through reporting and analysis. I have also moderated hundreds of research interviews (IDIs, dyads, focus groups and more) enabling me to navigate the nuances of complex topics bringing rich insights. I have experience in the following industries: CPG, fitness, online gift retailing, real estate development and finance/technology. The brands I have worked on include TurboTax, QuickBooks, Del Monte, Active Pacific, Shari's Berries, ProFlowers, Personal Creations, RedEnvelope,...

Edward B.
$110/hr
  • Trophy Icon Customer Research & Insights
  • Research & Strategy
  • Brand Research
  • Data Analysis
  • Customer Experience Research
  • New Product Innovation
  • Customer Satisfaction
  • Marketing Analytics
  • Market Research
  • Product Development
  • Survey Design

Marketing Research is what I do! I have over 15 years industry experience. I have an MBA in Marketing Research, I spent 10 years as a VP in the industry, and I teach it as a Professor now. I'll help you with ad copy tests, new product development, package tests, tagline testing, branding, A&Us, website optimization, customer sat, product optimization, marketing mix, and just about anything else! I love to work with small businesses! I charge reasonable rates for hourly or fixed price projects. I sound crazy, but I literally LOVE marketing research. I'll help you get your brand where you need to be! I use all the newest...

Kristine L.
$89/hr
  • Trophy Icon Customer Research & Insights
  • Microsoft Excel
  • Statistics
  • Data Analysis
  • Market Research
  • Quantitative Analysis
  • Qualitative Research
  • IBM SPSS
  • Survey Design
  • Data Interpretation
  • Qualtrics
  • Quantitative Research
  • Data Processing
  • Brand Research
  • Critical Thinking Skills

Hailing from Philippines to France, Kristine has 12+ years of experience in her field. She was a business analyst for Samsung Electronics and a data analyst and statistician with extensive experience working for the world's largest market research companies, Kantar TNS and GfK, having serviced clients such as J&J, P&G, Nestlé, Kraft, Panasonic, LG and Electrolux to name a few. She has attended rigorous training in the PH and Singapore specializing in behavioral analytics and market segmentation. She is now a legally registered professional in France providing end-to-end data analytics solutions. She specialized in the field of social...

$NaN/hr

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