Hire the Best Operations Research Specialists
in Serbia

With 8+ years on Upwork, $200K+ earned, 20,000+ hours worked, and a 100% Job Success Score, I help founders and growing businesses streamline operations, manage projects, and build systems that scale. Over the years, I've worked directly with CEOs, startup founders, and leadership teams across e-commerce, SaaS, digital services, and marketing companies. My role often goes beyond traditional executive assistance and includes project management, process improvement, team coordination, customer operations, and business support. Areas where I can help: ✔ Operations Management & Process Improvement ✔ Project Management & Team Coordination ✔ Executive Support & Founder Assistance ✔ Airtable, Notion, Monday, Asana & ClickUp ✔ HubSpot, Mailchimp & CRM Management ✔ Customer Support Operations ✔ Research, Documentation & SOP Creation ✔ Workflow Design & Business Systems Recent experience includes: • Managing content, operations, and project delivery for growing businesses • Building Airtable and Notion systems to improve visibility and team efficiency • Coordinating cross-functional teams and external contractors • Supporting founders with daily operations, planning, reporting, and execution • Managing customer support processes and operational workflows I am proactive, highly organized, detail-oriented, and comfortable taking ownership of projects with minimal supervision. If you're looking for someone who can help organize your operations, keep projects moving, and support your business growth, I'd be happy to discuss how I can help.

My background combines journalism and data research, which allows me to quickly find, verify, and structure information, monitor relevant news and trends, and clearly communicate insights to remote teams and decision makers. I help international teams stay organized, informed and operational through reliable research, data validation and day-to-day operations support. I have 8+ years of experience working with international companies in media intelligence, healthcare and visa operations (USA, Canada, and EU-based teams). 🧑‍💼 Services I provide: • Online, media and market research • News and social media monitoring (Balkan region & international sources) • Data validation, data entry and structured reporting • Research support for business, media and policy teams • CRM and customer support (Zendesk, HubSpot) • Operations and administrative support for remote teams • Project coordination and internal communication • English – Serbian translation and content verification 🤌 Selected experience: • Social media and breaking news monitoring for a global media intelligence platform (Balkan region and Eastern Europe) • Healthcare news research and data analysis for a US-based company • Visa operations and client support for an international travel and mobility platform 🤹🏻‍♀️ Skills: • Online Research • Market Research • Data Research • Data Entry • Data Validation • Internet Research • Media Monitoring • Social Media Monitoring • Operations Support • Administrative Support • Project Coordination • CRM • Customer Support • Reporting • English – Serbian Translation 💻 Programs and tools I am using: - Premiere Adobe - Photoshop Adobe - Canva - CupCut - DaVinchi resolve - Hootsuite - Buffer - WordPress and Joomla - Yoast - Asana - Trello - Notion - Zendesk - Slack - Teams - Sprinklr - Salesforce - Google Docs - Microsoft Office - and many more. 📚 I am the type of person who is always learning something, and I have many interests, so regarding my education, hobbies, and interests, I can write about: - Environment, energy, and ecology (have an MA degree in energy management) - Psychology (this is my hobby, especially neurotic disorders like anxiety and depression) - Mushrooms and other forest plants and fruits (all my free time I am in the forests around the Balkans and learning about plants, insects, and animals present in the forests - Balkan culture (I’ve been in many cities and I am very interested in the culture of Balkan countries) - Human rights (I’ve worked for several NGOs, conducted research, and managed a couple of projects). I have completed a couple of photography courses and participated in a few photo exhibitions. Also, completed several courses in video editing and have experience as a story editor in the video production of one of the most popular TV programs in Serbia. If you need someone in front of the camera, I can do that too, since I have done it many times as a journalist and presenter. I am always trying to learn new things and to implement all my skills wherever I can. I enjoy challenging projects where I have the opportunity to try something new and to be creative. My communication skills are excellent, and I am paying special attention to the words and information. I will never provide false or unchecked data. You can expect me to respect deadlines, suggest other perspectives or creative solutions, follow your instructions, and give my best to provide you with what you need or want. I am available for short-term projects, but prefer long-term ones. My availability is flexible, and I am open to new ideas and challenging projects. If you are looking for a reliable research and operations support partner for your remote team, feel free to contact me. Looking forward to working with you ☺️

Hi! I help startups and online businesses stay organized, responsive, and efficient. My background includes: lead and market research, customer/client support, admin and operations assistance, outreach organization, spreadsheet and data management, content and workflow coordination, AI-assisted productivity and research. I’m comfortable working independently, handling repetitive processes with attention to detail, and keeping communication professional and clear. Clients usually work with me when they need someone reliable who can: organize messy information, manage ongoing support tasks, research competitors or leads, maintain internal systems, and help day-to-day operations run smoothly. I’m based in Europe (CET timezone) and flexible with US/UK working hours.

I help businesses build stronger brands and smoother operations by connecting strategy, customer understanding, and execution. Many businesses have a great product or service but struggle to clearly communicate their value, organize their processes, or create systems that support growth. I help founders and teams identify opportunities, improve workflows, clarify their positioning, and turn ideas into practical strategies. My experience combines business operations, process improvement, research, content strategy, and customer-focused thinking. I’ve supported companies across healthcare, real estate, construction, service, and sustainability industries with operational organization, documentation, communication, and growth initiatives. I’m especially interested in the connection between brand value, customer perception, and the systems behind a successful business. I believe strong brands are built not only through marketing, but through consistency, clear processes, and the experience customers have at every touchpoint. If you need someone who can bring structure, strategy, and a thoughtful approach to your business, I’d be happy to help.

────────────────────────────────────── Admin/Executive Support @ $14 / h ────────────────────────────────────── I am highly responsive and ready to take ownership of your administrative workflow, eliminate chaos and ensure consistency so you can focus on tasks only you can do. Admin/Executive Support since 2013 working with small to medium-sized businesses and individuals across time zones. ✅ Organization & Communication: email management, meeting scheduling and calendar optimization, meeting preparation, client & stakeholder communication, travel bookings ✅ Administration: document management and administrative filing, data entry, website content updates (Squarespace, Wix, WordPress, custom CMS), document formatting ✅ Tool Management: Functional use and coordination of standard communication and office suites (Google Workspace, Microsoft 365, Slack, Teams, Zoom, AI tools, and others). ✅Problem-Solving: Ad-hoc support to resolve urgent or non-standard administrative bottlenecks. → In practice I have managed complex calendars with mixed personal and business commitments. Once, a colleague (MST) was stuck trying to schedule a meeting with a client in Australia. I reviewed everyone's availability, found several times, and proposed options that worked for all parties. The meeting was finalized that same day, eliminating the back-and-forth. I handle the details so you can focus on the big picture. ────────────────────────────────────── Market Research & Analysis @ $21,5 / h ────────────────────────────────────── → Information that reduces uncertainty. Data that reflects the market as it actually is, allowing you to make decisions based on reality, not on assumptions. By researching market gaps, competitors, and sales triggers, I provide a view of the market landscape and its potential. You get a realistic basis for your next move. The decision remains yours. Every project is uniquely structured to solve a specific problem. Multi-industry experience; Individuals and companies; International market → From the broader market landscape to specific data points. ✅ Competitor Analysis: Mapping out your competitors from who owns them and whom they’ve bought, to the core breakdown of their products. ✅ Market Rules & Opportunities: A look at local regulatory requirements that drive customer demand and reveal real sales opportunities ✅ Market Gaps: Finding what’s missing in the market and where people aren’t getting what they need, so you can see where your product fits. ✅ Targeting: Pinpointing who your customers are, where they live, patterns in behavior, satisfaction/dissatisfaction with the current offer, and their purchasing power. ✅ Lists: Building a specific list of the people and companies you want to do business with, from manufacturers to key business contacts, as well as products and other data per your request. → Samples To protect client confidentiality, I do not share full reports publicly. I can, however, send you samples based on public data so you can see how I work. ────────────────────────────────────── Business Operations @ $16 / h ────────────────────────────────────── Clarity where there is chaos. Once I understand your processes, I take ownership of the tasks. I keep things running smoothly and, if I spot an opportunity to make a task more efficient, I will suggest a solution for you to review. I work with companies and individuals who value directness, precision, and independent execution. ✅ Financial Administration: Managing accounts receivable/payable and light bookkeeping. I set up centralized systems to ensure all invoices and receipts are captured and tracked ✅ Business Intelligence: spreadsheet data management (data cleaning, organization, analysis, and reporting). ✅ Workflow Optimization: Implementing native integrations between business tools and coordinating with technical specialists for complex, custom-coded infrastructure; selection of tools (research of software solutions based on specific business needs and budget) ✅ Project Support: Project coordination, milestone tracking, and regular project reporting. I ensure established processes move forward and deadlines are met. ✅ Logistics & Coordination: Vendor coordination, procurement support, and management of external service providers. ✅ Operational Assistance: Ad-hoc support and technical research to solve immediate business problems. → In practice Invoicing & Reporting: For a long-term client, I managed a comprehensive tracking and invoicing system by creating detailed reports on revenue per client, monthly and yearly growth, and project status and volume. I handled the data independently. Communication was minimal and streamlined. I monitor and report; you set the direction, and I execute the solutions.

I am an Operations Manager with over 7 years of experience across industries including SaaS, 3D real estate modeling, and law. I specialize in helping companies plan and achieve quarterly and annual goals by leading L10 and company-wide meetings, implementing the EOS framework, and optimizing internal processes to ensure high-quality deliverables are completed on time. With strong technical expertise, I have successfully streamlined and automated workflows to increase efficiency, reduce errors, and enhance overall accuracy. In addition, I provide consultations on software selection and workflow design, helping businesses adopt the right tools to simplify operations and scale effectively.