Hire the Best Operations Research Specialists
in Serbia

With 8+ years on Upwork, $200K+ earned, 20,000+ hours worked, and a 100% Job Success Score, I help founders and growing businesses streamline operations, manage projects, and build systems that scale. Over the years, I've worked directly with CEOs, startup founders, and leadership teams across e-commerce, SaaS, digital services, and marketing companies. My role often goes beyond traditional executive assistance and includes project management, process improvement, team coordination, customer operations, and business support. Areas where I can help: ✔ Operations Management & Process Improvement ✔ Project Management & Team Coordination ✔ Executive Support & Founder Assistance ✔ Airtable, Notion, Monday, Asana & ClickUp ✔ HubSpot, Mailchimp & CRM Management ✔ Customer Support Operations ✔ Research, Documentation & SOP Creation ✔ Workflow Design & Business Systems Recent experience includes: • Managing content, operations, and project delivery for growing businesses • Building Airtable and Notion systems to improve visibility and team efficiency • Coordinating cross-functional teams and external contractors • Supporting founders with daily operations, planning, reporting, and execution • Managing customer support processes and operational workflows I am proactive, highly organized, detail-oriented, and comfortable taking ownership of projects with minimal supervision. If you're looking for someone who can help organize your operations, keep projects moving, and support your business growth, I'd be happy to discuss how I can help.

Need someone who can keep your operations organized, find reliable information, and deliver accurate work without constant supervision? You're in the right place. ⭐ Top-rated freelancer with 5,300+ hours worked, 100% Job Success Score, and 15+ years of professional experience supporting international companies across research, customer operations, healthcare, media intelligence, and business operations. I help businesses stay organized and efficient by providing operations support, research, CRM management, customer support, documentation, and project coordination. Whether it's validating data, managing customer inquiries, coordinating workflows, or supporting day-to-day operations, I focus on accuracy, reliability, and clear communication. 💼 Services I Provide ✅ Research & Market Research ✅ Data Validation & Quality Assurance ✅ Operations & Administrative Support ✅ CRM Management & Updates ✅ Customer Support (Email, Chat & Social Media) ✅ Administrative & Operations Support ✅ Spreadsheet Management (Excel & Google Sheets) ✅ Media & News Monitoring ✅ Project Coordination ✅ Documentation & SOP Support 🌍 Industries I've Worked With • Media Intelligence • Healthcare • Visa & Global Mobility • Consumer Goods (FMCG) • Customer Support • Market Intelligence • Education • NGO 📌 Recent Project Experience ✔ Healthcare data research for a US-based company ✔ Visa operations & documentation ✔ Media monitoring for an international intelligence platform ✔ Consumer market research ✔ Customer support for international clients ✔ Operations support for remote teams 🛠 Tools & Platforms CRM: Salesforce, Zendesk, GoHighLevel, Sprinklr, Omni Project Management: Asana, Trello, Notion Productivity: Google Workspace, Microsoft Office, Slack, Microsoft Teams Additional Tools: Canva, Adobe Photoshop, Adobe Premiere Pro, CapCut, DaVinci Resolve AI Tools: ChatGPT, Claude, Gemini ⭐ What You Can Expect ✔ Clear and proactive communication ✔ Attention to detail ✔ Reliable, accurate work ✔ Fast adaptation to new software and workflows ✔ Ability to work independently ✔ Respect for deadlines If you're looking for someone who is organized, dependable, detail-oriented, and easy to work with, I'd be happy to discuss how I can support your business.

Data-focused professional with hands-on experience in extracting, structuring, and validating information from complex sources, including company registries, legal documents, and KYC-related data. I work with large datasets on a daily basis—cleaning, comparing, and validating data across multiple sources, identifying discrepancies, and turning unstructured inputs into clear, usable formats. I’m comfortable working with messy or incomplete data and defining clear logic to make it consistent and reliable. In addition to data analysis, I have strong experience in manual QA, content review, and annotation. I’ve worked on testing workflows, reviewing LLM-generated outputs, labeling data for AI models, and identifying edge cases that impact overall data quality. I pay close attention to detail and follow guidelines carefully, but I’m also quick to spot when something doesn’t make sense. I’ve also supported product and operations teams by improving internal processes, organizing workflows, and building simple tracking systems (often in Google Sheets) to automate repetitive tasks, monitor performance, and flag issues early. Clients and teams usually rely on me when accuracy matters, deadlines are tight, and the work requires both structure and critical thinking—not just execution. I’m reliable, fast, and take full ownership of my work, from understanding the problem to delivering clean, consistent results.

Hi! I help startups and online businesses stay organized, responsive, and efficient. My background includes: lead and market research, customer/client support, admin and operations assistance, outreach organization, spreadsheet and data management, content and workflow coordination, AI-assisted productivity and research. I’m comfortable working independently, handling repetitive processes with attention to detail, and keeping communication professional and clear. Clients usually work with me when they need someone reliable who can: organize messy information, manage ongoing support tasks, research competitors or leads, maintain internal systems, and help day-to-day operations run smoothly. I’m based in Europe (CET timezone) and flexible with US/UK working hours.

────────────────────────────────────── Admin/Executive Support @ $14 / h ────────────────────────────────────── I am highly responsive and ready to take ownership of your administrative workflow, eliminate chaos and ensure consistency so you can focus on tasks only you can do. Admin/Executive Support since 2013 working with small to medium-sized businesses and individuals across time zones. ✅ Organization & Communication: email management, meeting scheduling and calendar optimization, meeting preparation, client & stakeholder communication, travel bookings ✅ Administration: document management and administrative filing, data entry, website content updates (Squarespace, Wix, WordPress, custom CMS), document formatting ✅ Tool Management: Functional use and coordination of standard communication and office suites (Google Workspace, Microsoft 365, Slack, Teams, Zoom, AI tools, and others). ✅Problem-Solving: Ad-hoc support to resolve urgent or non-standard administrative bottlenecks. → In practice I have managed complex calendars with mixed personal and business commitments. Once, a colleague (MST) was stuck trying to schedule a meeting with a client in Australia. I reviewed everyone's availability, found several times, and proposed options that worked for all parties. The meeting was finalized that same day, eliminating the back-and-forth. I handle the details so you can focus on the big picture. ────────────────────────────────────── Market Research & Analysis @ $21,5 / h ────────────────────────────────────── → Information that reduces uncertainty. Data that reflects the market as it actually is, allowing you to make decisions based on reality, not on assumptions. By researching market gaps, competitors, and sales triggers, I provide a view of the market landscape and its potential. You get a realistic basis for your next move. The decision remains yours. Every project is uniquely structured to solve a specific problem. Multi-industry experience; Individuals and companies; International market → From the broader market landscape to specific data points. ✅ Competitor Analysis: Mapping out your competitors from who owns them and whom they’ve bought, to the core breakdown of their products. ✅ Market Rules & Opportunities: A look at local regulatory requirements that drive customer demand and reveal real sales opportunities ✅ Market Gaps: Finding what’s missing in the market and where people aren’t getting what they need, so you can see where your product fits. ✅ Targeting: Pinpointing who your customers are, where they live, patterns in behavior, satisfaction/dissatisfaction with the current offer, and their purchasing power. ✅ Lists: Building a specific list of the people and companies you want to do business with, from manufacturers to key business contacts, as well as products and other data per your request. → Samples To protect client confidentiality, I do not share full reports publicly. I can, however, send you samples based on public data so you can see how I work. ────────────────────────────────────── Business Operations @ $16 / h ────────────────────────────────────── Clarity where there is chaos. Once I understand your processes, I take ownership of the tasks. I keep things running smoothly and, if I spot an opportunity to make a task more efficient, I will suggest a solution for you to review. I work with companies and individuals who value directness, precision, and independent execution. ✅ Financial Administration: Managing accounts receivable/payable and light bookkeeping. I set up centralized systems to ensure all invoices and receipts are captured and tracked ✅ Business Intelligence: spreadsheet data management (data cleaning, organization, analysis, and reporting). ✅ Workflow Optimization: Implementing native integrations between business tools and coordinating with technical specialists for complex, custom-coded infrastructure; selection of tools (research of software solutions based on specific business needs and budget) ✅ Project Support: Project coordination, milestone tracking, and regular project reporting. I ensure established processes move forward and deadlines are met. ✅ Logistics & Coordination: Vendor coordination, procurement support, and management of external service providers. ✅ Operational Assistance: Ad-hoc support and technical research to solve immediate business problems. → In practice Invoicing & Reporting: For a long-term client, I managed a comprehensive tracking and invoicing system by creating detailed reports on revenue per client, monthly and yearly growth, and project status and volume. I handled the data independently. Communication was minimal and streamlined. I monitor and report; you set the direction, and I execute the solutions.

Dedicated and results-driven operations manager. I bring 7 + years of hands-on experience in high-quality project management for clients across various industries. Experience: ✦ CEO // CharacterHub ✦Chief of Staff to the CEO // CharacterHub ✦Chief of Staff to the CEO // Commaful ✦COO // Frigo Stil, Serbia ✦Expert Senior Human Curation at Google Teraneuro Project (GTNP), Upwork's largest Enterprise Client What I Can Do: ✧I excel in fast-paced environments - any place where I can take on diverse tasks and grow my skill set! (especially with flexible working hours) ✧I can build you an SEO-optimized website from scratch, create detailed mockups for devs in Figma, design anything in Canva, automate and improve any process, or simply organize your life while keeping company tasks, projects, and timelines on track. (For more information, take a look at my work history below 👇)