Hire the Best Customer Support Freelancers
in Madagascar

More than 3,000 reviews on G2
Rating is 4.5 out of 5.
4.5/5
of Upwork by G2 peer reviewers
Sambatra S.

Toliara, Madagascar

$15/hr
5.0
28 jobs

Premium Norwegian Quality – Scalable & Cost-Effective. Are you looking for professional, native Norwegian expertise without the overhead of a large agency or expensive local hires? With over 10 years of experience in administration and customer success, I provide high-quality support tailored to Norwegian business standards. Why partner with me? Proven Track Record: $90k+ earned and "Top Rated Plus" status – I am a proven professional on Upwork. Native Fluency: Flawless Norwegian and fluent English for seamless communication. Economic Value: I offer competitive rates by working as an independent freelancer, giving you "big agency" quality at a much lower cost. Reliability: 100% Job Success Score. I meet deadlines and maintain high standards for every task. Core Services: Customer Success: Professional handling of email, chat, and phone support. Virtual Assistance: Calendar management, document prep, and Excel tasks. Data & Language: High-precision transcription, proofreading, and data stewardship. I understand the nuances of Norwegian customer behavior and business etiquette. Let’s get your tasks done efficiently and professionally.

  • Customer Support
  • Email Support
  • Norwegian
  • General Transcription
  • Proofreading
  • Writing
  • Translation
  • Content Writing
  • Data Entry
  • Sales Call
  • Survey
  • Shopify
Hobi R.

Antananarivo, Madagascar

$6/hr
4.8
102 jobs

French virtual assistant, I'm here to help you grow your business, available full-time for the following projects: — Customer service — Product listing — Content & community management — Content & comment moderation — Administrative support Self-motivated, reliable and able to work with minimal supervision, I tend to exhaust all resources before asking for someone's help, I love learning new things and can learn quickly. Pleased to collaborate with you.

  • Customer Support
  • Customer Service
  • French
  • General Transcription
  • Google Workspace
  • Video Editing
  • AliExpress
  • Oberlo
  • Shopify
  • Google Docs
  • Freshdesk
  • Zendesk
Marine R.

Antsirabe, Madagascar

$15/hr
5.0
6 jobs

Derrière chaque commande, il y a un humain. Et derrière chaque boutique qui grandit, il y a un support client fait avec le cœur. Bonjour ! Si vous lisez ceci, c'est probablement que votre boutique se développe (félicitations !) et que vous cherchez une personne de confiance pour prendre soin de vos clients comme si c'étaient les siens. C'est exactement là que j'interviens. Plus qu'une simple prestataire, je me vois comme la voix de votre marque : bienveillante, à l'écoute et toujours orientée solutions. 🌱 Ce que je fais avec plaisir pour votre boutique : Un support humain et chaleureux : Je réponds aux e-mails et aux chats en direct (Zendesk, Gorgias, Freshdesk) avec une vraie touche humaine. Pas de réponses robotiques, mais de la vraie empathie. La gestion de vos coulisses : Suivi des colis, gestion des retours et petits soucis du quotidien directement sur Shopify, WooCommerce ou Amazon. Chouchouter votre communauté : Je réponds aux questions et j'anime l'espace commentaires sur vos réseaux sociaux (Facebook, Instagram, TikTok) pour rassurer les futurs acheteurs. Le pont entre deux mondes : Entièrement bilingue en Français et en Anglais, je m'occupe de vos clients d'ici et d'ailleurs avec la même fluidité. ✨ Ma philosophie : Un client qui contacte le support est une opportunité en or. En transformant un petit problème (un colis en retard, une erreur de taille) en une expérience agréable et rassurante, on gagne un client fidèle pour la vie. Si vous cherchez une personne rigoureuse, souriante (oui, ça se ressent même à l'écrit !) et prête à s'investir dans votre aventure e-commerce pour vous libérer du temps, rencontrons-nous ! Behind every order, there’s a human being. And behind every growing store, there’s customer support driven by genuine care. Hello! If you are reading this, your business is likely growing (congrats!), and you need someone reliable to take care of your customers just as passionately as you do. That’s where I come in. I see myself as more than just a freelancer; I am the voice of your brand—warm, empathetic, and always solution-oriented. 🌱 How I love to help your store grow: Heartfelt & Warm Support: Answering emails and live chats (Gorgias, Zendesk, Freshdesk) with a real human touch. No robotic, rigid templates—just real, helpful conversations. Smooth Backend Operations: Handling tracking inquiries, refunds, and returns directly inside Shopify, WooCommerce, or Amazon. Nurturing Your Community: Engaging with your audience and answering product questions on Facebook, Instagram, and TikTok to turn curious visitors into buyers. Bilingual Bridge: Fluid communication in both French and English, ensuring all your international customers feel heard and valued. ✨ My Philosophy: When a customer reaches out, it’s a golden opportunity. By turning a stressful moment (a delayed package, a sizing question) into a smooth, reassuring experience, we create a loyal customer for life. If you are looking for a dedicated, positive professional who is ready to deeply care for your brand and free up your valuable time, I’d love to chat. Let’s connect!

  • Odoo
  • HighLevel
  • Customer Relationship Management
  • Executive Support
  • Project Management
  • Operations Management Software
  • Automation
  • Administrative Support
  • Video Editing
  • CapCut
  • Canva
  • Content Marketing
  • Google Sheets
  • French
  • English
  • Malagasy
  • Shopify
Vanessa R.

Antananarivo, Madagascar

$13/hr
4.6
127 jobs

Hi! I’m Vanessa Ramiandrasoa, a freelance Virtual Assistant and Customer Support Specialist with 10+ years of experience. I’ve worked with businesses worldwide, handling administrative tasks, customer service, content writing, and much more with efficiency and professionalism. 💻 Virtual Assistance – Email management, data entry, scheduling, research 🎧 Customer Support – Handling inquiries, refunds, CRM management, social media moderation ✍️ Content Writing – SEO articles, proofreading, transcription, blog posts My versatility is my biggest strength—I can adapt to various roles and juggle multiple tasks efficiently. Whether it’s organizing workflows, assisting clients, managing content, or problem-solving, I bring a flexible and proactive approach to every project. With my background in sales and client relations, I know how to engage customers and enhance brand trust. If you're looking for a reliable, adaptable, and detail-oriented freelancer, let’s chat! 🚀 Let’s make your business run smoother together! Best, Vanessa RAMIANDRASOA

  • Customer Service
  • Meeting Agendas
  • Data Entry
  • General Transcription
  • List Building
  • Children's Book Illustration
  • Canvas
  • Writing
  • Administrative Support
  • English to French Translation
  • Notion
  • HubSpot
  • Trello
  • Make.com
  • Shopify
Ralalaharison L.

Antananarivo, Madagascar

$12/hr
4.2
159 jobs

Assistante virtuelle et chargée de relation client confirmée. Étant habituée à travailler depuis mon domicile, j'ai les compétences nécessaires pour tous types de missions à distance. Jouissant de plusieurs années d'expérience en tant que freelancer, je me spécialise dans l'assistance virtuelle et l'assistance SAV. Dans le cadre de mon travail, je peux gérer pour vous votre agenda, l'emailing, la formation de nouveaux membre d'équipe, le recrutement, la gestion de vos tâches sur Asana ou trello, le suivi de vos projets, la facturation, la rédaction de vos rapports de meetings, etc. J'ai eu l'occasion de travailler avec plusieurs clients et startups en occupant ainsi divers postes de travail en tant que Assistante SAV, assistante virtuelle, assistante ecommerce, rédactrice, opératrice de saisie. Je peux citer les sociétés comme Everphotoshoot, Fantasticbook, Light in the box, Slaask, spid-tech, les entrepreneurs libres, team fit super humain, la fabrique à contenu et plusieurs ecommerces. N'hésitez surtout pas à me contacter pour toutes vos missions. Je vous propose un travail de qualité et irréprochable à un coût raisonnable. --------------------------- Virtual assistant Customer service Community manager Being used to working from home, I have the necessary skills for all types of remote missions. With several years of experience as a freelancer, I'm specialized in virtual assistance and after-sales support. I have had the opportunity to work with several clients and startups, occupying various positions as a virtual assistant, virtual assistant, e-commerce assistant, copywriter, data entry operator. I can mention companies like Everphotoshoot, Fantasticbook, Light in the box, Slaask and several other ecommerces. Do not hesitate to contact me for all french missions. I offer a quality work with a reasonable cost and an irreproachable quality of work.

  • Email Support
  • Customer Service
  • Product Listings
  • Email Communication
  • Receptionist Skills
  • Content Writing
  • Email Campaign Setup
  • Virtual Assistance
  • French English Accent
  • French
  • Online Chat Support
Ndrianja Joro R.

Antsirabe, Madagascar

$10/hr
4.9
82 jobs

Bonjour, Bienvenue sur mon profil Upwork Assistant virtuel professionnel, toujours prêt à vous aider et disponible de suite pour tout offre en français. Polyvalent, sérieux, dynamique, ponctuel, ces qualités me permettent d'être un assistant polyvalent et rapide dans l’exécution des tâches. Disponible pour du data entry, assistance virtuelle, modération, transcription et toute autre tache basique nécessitant sérieux et habilité informatique. Très à l'aise dans la manipulation de G suit je suis apte à mettre à jour les données nécessaire a votre business. J'ai la capacité de gérer les aspects de l'entreprise, tout en augmentant la productivité global avec un travail efficace. N'hésitez pas à me contacter si mon profil vous intéresse.

  • Customer Support
  • Email Support
  • Customer Service
  • Microsoft Excel
  • General Transcription
  • French
  • Data Entry
  • Email Communication
  • Content Moderation
  • Sales Lead Lists
  • Forum Moderation
  • Lead Generation
  • Forum Posting

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