Monica Furio N.
San Jose del Monte, Philippines
100%
Job Success
Top Rated Plus
CSR/ HVAC / ESL / Sales / Tracking / Billing / Ticketing / Dispatching
$20.00/hr
13 YRS CSR ON/OFFLINE
6 YRS IB AUSSIE / US TELCO BILLING & SALES
4 YEARS INTERNATIONAL ESL TUTOR
2 YEARS SALES COACH
3 YEARS HVAC / VA
0.5 YEARS UPS TRACKING SPECIALIST
Helping clients in their time-consuming daily tasks is my speciality by professionally answering consumer and business calls, texts, and emails. I am keen on details and can work under pressure with minimal supervision. I am knowledgeable with Google/MS Office, Slack, Zoom, Blue jeans, Ring Central, Wave phone, SERV man, Nutshell, Pipedrive and other office admin, communications, and CRM tools. I am a team player. I can manage multiple calendars and can use a ticketing system for service requests and other stuff.
I have a strong and wonderful yet challenging 13 years of CUSTOMER SERVICE work experience in HVAC, SALES, BILLING, TRACKING, ESL, and VA as we deal with different people over the phone with different needs but basically, they just need help and that's why we are here for.
I aim to be an effective and efficient VA or equivalent which I am practicing now in everything that I do with my clients to ensure the quality of service. I am a freelancer mom of 2, accepting jobs with a fair and reasonable wage and benefits to develop a healthy working environment, together we will get the loyalty and dedication to the role given. Other skills I may have, are bonus factors to deliver better output. I look forward to working with you; Contact me.
Have a blessed day!
Work History
Virtual Admin Assistant Required
5.00
Jul 13, 2021
-
Aug 31, 2021
"A pleasure to work with. Very hardworking. Our company took a different direction so did not need Monica. But if we ever do require admin services we will be straight back to Monica to see if she can help!"
Private earnings
Teaching English to beginner teenager
5.00
May 17, 2021
-
May 21, 2021
Private earnings
Need a 5 minute job, for some content, very easy job anyone can do
5.00
Sep 25, 2020
-
Sep 29, 2020
"Great Job!"
Private earnings
Customer Service Assistant
5.00
of 1 reviews
Nov 20, 2021
-
Present
5.00
May 31, 2022
"Monica has been an excellent addition to our Customer Service Team. She has done an excellent job with calling our clients and helping us stay in touch on a more regular basis."
Job in progress
Private earnings
HVAC Customer Service Representative book appointments and answer phones -MUST HAVE STRONG ENGLISH
Dec 17, 2020
-
Present
Job in progress
Private earnings
Monica Furio N. has more jobs. Create an account to review them
Portfolio
Want to see more? Create Account
Skills
- Data Entry
- Dispatch
- English Tutoring
- Ticketing System
- Virtual Assistant
- Customer Service
- Order Processing
- Business with 10-99 Employees
- Multitasking
- Phone Support
- Business Services
- Executive Support
- English
Monica Furio N.
San Jose del Monte, Philippines
100%
Job Success
Top Rated Plus
7
Total Jobs
6,708
Total Hours
View profile
All work
CSR/ HVAC / ESL / Sales / Tracking / Billing / Ticketing / Dispatching
Specializes in$20.00/hr
13 YRS CSR ON/OFFLINE
6 YRS IB AUSSIE / US TELCO BILLING & SALES
4 YEARS INTERNATIONAL ESL TUTOR
2 YEARS SALES COACH
3 YEARS HVAC / VA
0.5 YEARS UPS TRACKING SPECIALIST
Helping clients in their time-consuming daily tasks is my speciality by professionally answering consumer and business calls, texts, and emails. I am keen on details and can work under pressure with minimal supervision. I am knowledgeable with Google/MS Office, Slack, Zoom, Blue jeans, Ring Central, Wave phone, SERV man, Nutshell, Pipedrive and other office admin, communications, and CRM tools. I am a team player. I can manage multiple calendars and can use a ticketing system for service requests and other stuff.
I have a strong and wonderful yet challenging 13 years of CUSTOMER SERVICE work experience in HVAC, SALES, BILLING, TRACKING, ESL, and VA as we deal with different people over the phone with different needs but basically, they just need help and that's why we are here for.
I aim to be an effective and efficient VA or equivalent which I am practicing now in everything that I do with my clients to ensure the quality of service. I am a freelancer mom of 2, accepting jobs with a fair and reasonable wage and benefits to develop a healthy working environment, together we will get the loyalty and dedication to the role given. Other skills I may have, are bonus factors to deliver better output. I look forward to working with you; Contact me.
Have a blessed day!
Work History
Virtual Admin Assistant Required
5.00
Jul 13, 2021
-
Aug 31, 2021
"A pleasure to work with. Very hardworking. Our company took a different direction so did not need Monica. But if we ever do require admin services we will be straight back to Monica to see if she can help!"
Private earnings
Teaching English to beginner teenager
5.00
May 17, 2021
-
May 21, 2021
Private earnings
Need a 5 minute job, for some content, very easy job anyone can do
5.00
Sep 25, 2020
-
Sep 29, 2020
"Great Job!"
Private earnings
Customer Service Assistant
5.00
of 1 reviews
Nov 20, 2021
-
Present
5.00
May 31, 2022
"Monica has been an excellent addition to our Customer Service Team. She has done an excellent job with calling our clients and helping us stay in touch on a more regular basis."
Job in progress
Private earnings
HVAC Customer Service Representative book appointments and answer phones -MUST HAVE STRONG ENGLISH
Dec 17, 2020
-
Present
Job in progress
Private earnings
Monica Furio N. has more jobs. Create an account to review them
Portfolio
Want to see more? Create Account
Skills
- Data Entry
- Dispatch
- English Tutoring
- Ticketing System
- Virtual Assistant
- Customer Service
- Order Processing
- Business with 10-99 Employees
- Multitasking
- Phone Support
- Business Services
- Executive Support
- English
Hours per week
More than 30 hrs/week
Associated with
Matt633 VA Experts
50 hours