Monica Furio N.
San Jose del Monte, Philippines
88%
Job Success
CSR/ HVAC (Service Titan) / ESL / Sales / Dispatching
$25.00/hr
SKILLS:
CSR / Sales / HVAC / Billing / Admin / Tracking / Ticketing / ESL Tutor / Dispatcher / Food Industry / Virtual Assistant
✅15 YRS CSR ON/OFFLINE
✅6 YRS BILLING & SALES
✅6 YRS HVAC / VA
✅4 YRS INT’L ESL TUTOR
✅2 YRS SALES COACH
✅6 Months UPS TRACKING
Monica Furio Nuesca
UPWORK TOP RATED PLUS FREELANCER
I'm highly skilled at helping clients with daily tasks, handling consumer and business calls, texts, and emails with professionalism. I'm detail-oriented, work well under pressure with minimal supervision. I'm a team player, managing multiple calendars and using ticketing systems for service requests and dispatching.
PROFICIENT IN VIRTUAL OFFICE
Customer Relations Management tool:
✅Fieldedege
✅Nutshell
✅ ipedrive
✅Servicem8
✅SERVman
✅Service Titan
Email & Task Management Tools:
✅Google Suite
✅Monday.com
✅MS Office
✅Notion
✅Outlook
✅Fleet Pro GPS
Phone Calling Apps:
✅Blue jeans
✅Google phone
✅Ring central
✅Wave phone
Virtual Meeting Apps:
✅G-Meets
✅Skype
✅Teams
✅Zoom
Communication Apps:
✅Podium
✅Slack
✅Telegram
✅Viber
✅WhatsApp
Design & Presentation Apps:
✅Canva
✅Paint
I bring 15 years of valuable customer service experience and expertise in HVAC, sales, billing, tracking, ESL, and virtual assistance. My work involves assisting diverse individuals over the phone, addressing a variety of needs, including but not limited to training new hires, resolving computer issues remotely, and preparing materials for my colleagues and clients.
I aspire to be an effective and efficient virtual assistant, ensuring high-quality service. As a freelancer and mother of two, I welcome opportunities with fair wages and benefits to foster a healthy work environment. Collaboratively, we can build loyalty and dedication to the given role. Additional skills I possess are bonus factors for improved output. I am excited to work with you; please contact me, and let's discuss the details. Have a blessed day!
WORK EXPERIENCES:
November 2021 (Part Time / Remote)
CSR, VA | UPWORK / INSURANCE / IT CANADA
July 2021 – August 2021 (Part Time / Remote)
EXECUTIVE VA | UPWORK / LOAN COMPANY UNITED KINGDOM
December 2020 – April 2024 (Full Time / Remote)
CSR, VA | UPWORK | HVAC CALIFORNIA
June 2020 - December 2020 (Full Time / Remote)
INBOUND CSR, TRACKING, BACK OFFICE | UNITED PARCEL SERVICE USA (UPS)
March 2020 - December 2020 (Part Time / Remote)
ESL TUTOR | SPICUS ENGLISH CENTRAL | INTERNATIONAL STUDENTS
June 2018 - May 2019 (Full Time / Remote)
CSR, VA | UPWORK | HVAC FLORIDA
December 2015 - January 2019 (Full Time / Office)
SALES COACH | TELSTRA AUSTRALIA
September 2013 - December 2015 (Full Time / Office)
SALES EXPERT | SPRINT USA
November 2009 - December 2012 (Full Time / Office)
PIONEER SERVICE CREW | MCDONALD'S PHILIPPINES
Work history
Work history
Getting Google Places IDs for client accounts
Oct 15, 2024
-
Apr 19, 2025
Private earnings
30 minute consultation
Mar 31, 2025
-
Apr 18, 2025
No feedback given
Private earnings
Virtual Assistant for Administrative Support
Oct 14, 2024
-
Apr 8, 2025
Freelancer's response
"Beau, Thank you for the opportunity to work with you. However, I have to express my disappointment due to several unresolved issues that affected our collaboration. First, there was a…
Private earnings
HVAC Admin Support
Jul 4, 2024
-
Feb 11, 2025
Freelancer's response
"Hello Courtney, would you mind revisiting the feedback section, please? Thank you!"
Private earnings
Organise Files
Jun 8, 2022
-
Jul 4, 2024
No feedback given
Private earnings
HVAC Customer Service Representative book appointments and answer phones -MUST HAVE STRONG ENGLISH
Dec 17, 2020
-
Jul 4, 2024
No feedback given
Private earnings
Super VA needed for Business Development Support
Mar 11, 2024
-
Jun 29, 2024
"Monica is excellent in her role. She goes above and beyond to fulfill the task on hand. She is an absolute gem to work with and an awesome team player"
Private earnings
Research project
Aug 14, 2023
-
May 6, 2024
"Thank you!"
Private earnings
Source on online phone system that works in the UK and internationally
Aug 1, 2023
-
May 6, 2024
"Thank you great work"
Private earnings
Catalogue Financial Articles
Sep 23, 2023
-
Sep 26, 2023
"Monica is an excellent team member and I am always happy to hire her for extra customer service and data projects for our company."
Private earnings
Customer Service representative Electrical / HVAC
Feb 3, 2025
-
Present
Job in progress
Private earnings
CSR and Virtual Assistant
Oct 9, 2023
-
Present
Job in progress
Private earnings
Customer Service Assistant
5.0
of 1 reviews
Nov 19, 2021
-
Present
May 31, 2022
5.0
"Monica has been an excellent addition to our Customer Service Team. She has done an excellent job with calling our clients and helping us stay in touch on a more… Job in progress
Private earnings
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Skills
Skills
- English
- Order Processing
- Business with 10-99 Employees
- Phone Support
- Data Entry
- English Tutoring
- Ticketing System
- Customer Service
- Multitasking
- Business Services
- Executive Support