Monica Furio N.
San Jose del MontePhilippines
100% Job Success
Top Rated Plus

CSR/ HVAC (Service Titan) / ESL / Sales / Dispatching

SKILLS: CSR / Sales / HVAC / Billing / Admin / Tracking / Ticketing / ESL Tutor / Dispatcher / Food Industry / Virtual Assistant 15 YRS CSR ON/OFFLINE 6 YRS BILLING & SALES 4 YRS INT’L ESL TUTOR 4 YRS HVAC / VA 2 YRS SALES COACH 6 Months UPS TRACKING Monica Furio Nuesca UPWORK TOP RATED PLUS FREELANCER I'm highly skilled at helping clients with daily tasks, handling consumer and business calls, texts, and emails with professionalism. I'm detail-oriented, work well under pressure with minimal supervision. Proficient in office tools like Google Suite, MS Office, Canva, Service Titan, Outlook,, Slack, Wave phone, Ring central, Zoom, Meets, Blue jeans, WhatsApp, Telegram, SERV man, Nutshell, Pipedrive, and other admin, communications, and CRM tools. I'm a team player, managing multiple calendars and using ticketing systems for service requests and dispatching. I bring 15 years of valuable customer service experience and expertise in HVAC, sales, billing, tracking, ESL, and virtual assistance. My work involves assisting diverse individuals over the phone, addressing a variety of needs, including but not limited to training new hires, resolving computer issues remotely, and preparing materials for my colleagues and clients. I aspire to be an effective and efficient virtual assistant, ensuring high-quality service. As a freelancer and mother of two, I welcome opportunities with fair wages and benefits to foster a healthy work environment. Collaboratively, we can build loyalty and dedication to the given role. Additional skills I possess are bonus factors for improved output. I am excited to work with you; please contact me, and let's discuss the details. Have a blessed day! WORK EXPERIENCES: November 2021 (Part Time / Remote) CSR, VA | UPWORK / INSURANCE / IT CANADA July 2021 – August 2021 (Part Time / Remote) EXECUTIVE VA | UPWORK / LOAN COMPANY UNITED KINGDOM December 2020 – April 2024 (Full Time / Remote) CSR, VA | UPWORK | HVAC CALIFORNIA June 2020 - December 2020 (Full Time / Remote) INBOUND CSR, TRACKING, BACK OFFICE | UNITED PARCEL SERVICE USA (UPS) March 2020 - December 2020 (Part Time / Remote) ESL TUTOR | SPICUS ENGLISH CENTRAL | INTERNATIONAL STUDENTS June 2018 - May 2019 (Full Time / Remote) CSR, VA | UPWORK | HVAC FLORIDA December 2015 - January 2019 (Full Time / Office) SALES COACH | TELSTRA AUSTRALIA September 2013 - December 2015 (Full Time / Office) SALES EXPERT | SPRINT USA November 2009 - December 2012 (Full Time / Office) PIONEER SERVICE CREW | MCDONALD'S PHILIPPINES
Work history

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  • Business with 10-99 Employees
  • English Tutoring
  • Ticketing System
  • Multitasking
  • Business Services
  • Executive Support

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