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Check out a sample of the 273 Technical Support jobs posted on Upwork

IT Support Specialist Hourly ‐ Posted 7 days ago

Less than 30 hrs/week
Hours needed

Less than 1 month
Duration

Intermediate
Experience level

We are seeking an experienced IT Support Specialist to provide assistance with Apple and Google Workspace. This position requires in-de…

Technical Support Product Knowledge System Configuration Technical Support Jobs Customer Support
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30+ hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience level

An exciting NEW position has opened up for a newly created role as a virtual assistant and dynamic support person to our Marketing Mana…

Technical Support Virtual Assistance Client Management Technical Support Jobs Communications Executive Support Administrative Support Digital Marketing File Maintenance
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IT Support for Initial Configuration Hourly ‐ Posted 7 days ago

Less than 30 hrs/week
Hours needed

Less than 1 month
Duration

Intermediate
Experience level

1.Verify BOM 2. Physical installation of Server in the Rack 3. Connect to power source available in Rack 4. Initial IP configuration 5.…

Technical Support Technical Support Jobs System Configuration
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Less than 30 hrs/week
Hours needed

Less than 1 month
Duration

Expert
Experience level

I need help creating a CSR file that also includes a secret key APPROACH 1 - I have been trying to do that using Open SSL (but have…

Technical Support Technical Support Jobs API SSL
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Technical Specialist Fixed-price ‐ Posted 6 days ago

$2,000
Fixed-price

Expert
Experience level

Job Summary: Join our team as a Technical Implementation Specialist and play a pivotal role in configuring and managing digital tools f…

Technical Support Project Management Notion Slack Technical Support Jobs
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Less than 30 hrs/week
Hours needed

3 to 6 months
Duration

Intermediate
Experience level

Our company is seeking an experienced Microsoft Dynamics GP Consultant to assist in training our accounting staff on Dynamics GP AP, AR…

Technical Support Technical Support Jobs Technical Documentation System Deployment Microsoft Dynamics GP Software Testing Business Intelligence Enterprise Resource Planning SQL
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Technical Engineer Hourly ‐ Posted 7 days ago

Hours to be determined
Hours needed

3 to 6 months
Duration

Expert
Experience level

Job Description: We are seeking a skilled Inventory Drone Technical Engineer to join our team and contribute to the development and mai…

Technical Support Artificial Intelligence Electrical Drawing Technical Support Jobs Accuracy Verification Administrative Support Data Collection
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30+ hrs/week
Hours needed

More than 6 months
Duration

Intermediate
Experience level

Please don't apply if you don't have any experience in SAAS (software as a service). Note: This is long term contract with at least…

Technical Support Phone Support Technical Support Jobs Troubleshooting Online Chat Support Email Support English
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IT Support for Initial Configuration Hourly ‐ Posted 6 days ago

Less than 30 hrs/week
Hours needed

Less than 1 month
Duration

Intermediate
Experience level

1.Verify BOM 2. Physical installation of Server in the Rack 3. Connect to power source available in Rack 4. Initial IP configuration 5.…

Technical Support Technical Support Jobs System Configuration
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Less than 30 hrs/week
Hours needed

3 to 6 months
Duration

Intermediate
Experience level

Looking for an Industrial Engineer that would do the following 1 - Onboard customers into our SAAS platform 2 - offer technical suppo…

Technical Support Technical Support Jobs SaaS
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How to Become a Technical Support Specialist

The average mid-sized organizations spend nearly 4-5% of revenue on information technology (IT). As technology becomes a greater part of business operations, budgets will also grow. It’s crucial to make sure that IT-dependent operations run smoothly, without any interruption or error—this is what technical support specialists work towards. Software issues, network breakdowns, hardware failures, and other problems that impact end users are all handled by tech support professionals through the help desk and technical support. Have you ever wondered how to become a technical support specialist? Continue reading to find out what a tech support specialist does and what kind of skills you’ll need to become a technical support specialist.

What does a Technical Support Specialist do?

Technical support specialists provide technical support to end users using a wide variety of software and equipment. They assess company needs and support initiatives that improve the company's ability to deliver an excellent customer support experience. As a technical support specialist, you’ll operate complex technical equipment and make sure that equipment is maintained properly.

You’re also required to diagnose and fix equipment faults. In addition, tech or IT support specialists contribute to the development of protocols, standard operating procedures, and maintenance schedules.

What skills do I need to become a Technical Support Specialist?

Below are some of the skills that technical support specialists need to excel in this career path:

  • Basic knowledge of Microsoft Windows Server and operating systems, including Linux, UNIX, and Windows.
  • Understanding of the protocols and procedures for setting up new equipment, troubleshooting, and performing routine maintenance
  • Communication skills to deliver individualized instruction and technical assistance on software usage
  • Basic knowledge of system administration and computer systems design
  • Exceptional critical thinking, project management, and problem-solving skills
  • Understanding the fundamentals of concepts like DNS, DHCP, VLANs, and VPN
  • Willingness to alternate between complex projects and routine helpdesk tasks, such as virus removal and migrations
  • Extensive experience using a ticketing system and managing internal knowledge management

The mastery of the above skills will give you a greater advantage over other candidates competing for the same tech support specialist jobs on Upwork.

What are the core Technical Support Specialist job responsibilities?

The everyday job responsibilities and duties of a technical support specialist include:

  • Participate in the installation, configuration, upgrade, and administration of networked servers, workstations, software, and telecommunications systems to assure continuous operations
  • Troubleshoot and perform various technical computer and peripheral repair duties that involve server backup operations, identification, and replacement and repair of components
  • Participate in implementing and configuring improvements to available networks that improve service, performance, and continuous operations
  • Prepare procedures for restoring systems to full operation after hardware and software component failures on both production and test systems
  • Update existing security software on networks and workstations, and test existing operating systems and personal computers for potential viruses and security problems
  • Maintain communication between all parties engaged in technical projects and daily operations by coordinating with computer suppliers, other organizations, and related computer user groups
  • Coordinate the purchase and deployment of new computer hardware
  • Prepare documentation on technical support and help desk activity, summarizing the problems, solutions, and timelines
  • Diagnose and resolve end users’ technical problems and provide information and status as requested
  • Provide client support and technical issue resolution via email, phone, or other electronic medium
  • Create backup plans for restoring services and operations following unforeseen events, like power outages or structural building failures, and participate in the design and creation of disaster recovery scenarios

Should I get a Technical Support Specialist degree or certification?

For some employers, technical support specialist education requirements may be slightly flexible if the applicant has demonstrated their ability to complete the job. That being said, a degree from college or university can help you gain knowledge that will make you more marketable.

In addition to developing your tech support skills, earning a degree or a professional certification may help you stand out:

  • A Bachelor's degree in computer science, information systems, information technology, computer systems engineering, or a related field
  • Globally renowned certifications, like CompTIA ITF+ and CompTIA A+
  • Online courses, such as ‘Google IT Support Professional Certificate’ and ‘Technical Support Fundamentals’ by Coursera

Jumpstart your freelance technical support specialist career on Upwork and start looking for your first job. Eager to learn more about technical support specialist jobs on Upwork? Check out this additional resource:

Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this section. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyse and determine the tools or services that would best fit their specific needs and situation.

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