Client Success Manager (Sports Technology SaaS)

Client Success Manager (Sports Technology SaaS) **Location:** Remote (U.S. preferred) **Commitment:** Approximately **5–15 hours per month** (with opportunity to grow) **Industry:** Sports Technology | SaaS | Point of Sale | CRM About Catch Catch is an all-in-one operating platform built specifically for sports organizations. We help teams and venues streamline their operations through: * Point of Sale (POS) * Mobile Ordering * Front Office CRM * Sponsorship Management * Bookings & Event Management * Payments & Invoicing * Reporting & Analytics Our customers include professional sports teams and entertainment venues across North America, and we're continuing to grow. -About the Role We're looking for a Client Success Manager to help deliver an exceptional experience for our customers. This role starts at approximately **5–15 hours per month**, making it ideal for someone looking for a flexible consulting or side opportunity. As Catch continues to grow, there will be opportunities to expand your involvement. You'll become a trusted resource for our customers by answering questions, leading training sessions, solving problems, and ensuring they get the most value from the Catch platform. ## Responsibilities * Serve as a primary point of contact for customers after onboarding * Respond to customer questions via email, phone, and Zoom * Conduct product training sessions and walkthroughs * Assist customers with all Catch products, including: * Point of Sale (POS) * Front Office CRM * Mobile Ordering * Sponsorship Management * Bookings & Events * Payments & Invoicing * Reporting & Analytics * Troubleshoot customer issues and coordinate with our engineering team when needed * Proactively follow up with customers to ensure continued success * Document customer feedback, feature requests, and support interactions * Help improve onboarding materials, documentation, and customer education resources * Identify opportunities to strengthen customer relationships and increase platform adoption Qualifications -Required * Experience in Customer Success, Account Management, SaaS Support, or Customer Onboarding * Excellent written and verbal communication skills * Strong organizational and time management skills * Comfortable learning new software platforms quickly * Ability to work independently and manage multiple customer relationships -Preferred * Experience supporting Point of Sale (POS) software * CRM or business management software experience * Sports, hospitality, or live event industry experience * Startup or early-stage SaaS experience -Compensation * Remote * Approximately **5–20 hours per month** * Flexible schedule (some weekday availability preferred) * Opportunity to grow into a larger role as Catch expands **Please include your hourly rate with your proposal.** ## To Apply Please include: 1. A brief introduction about yourself. 2. Your Customer Success or SaaS experience. 3. Any experience supporting POS systems, CRM platforms, or sports organizations. 4. Your monthly availability. 5. Your hourly rate. 6. An example of a customer relationship you helped improve or a challenging support issue you successfully resolved. -Skills * Customer Success * SaaS * Account Management * Customer Support * Client Onboarding * Point of Sale (POS) * CRM * Technical Support * Communication * Relationship Management